THE MANCHESTER METROPOLITAN UNIVERSITY
DIRECTORATE
EXECUTIVE SUMMARY
Title: National Student Survey 2012
Purpose of Report:
Summary of MMU’s performance in the 2012 National Student Survey.
Key Issues:
This report contains:



Overall comparison with the results from 2011 and 2010
Comparison of departments between years and within faculty
Comparison of courses between years and within faculties
National Student Survey 2012:
Summary of results
13th August 2012
Prepared by Strategic Planning & Management Information
planning@mmu.ac.uk
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
1
Introduction
This is report provides a preliminary analysis of the results of the National Student Survey (NSS) based on the
early release of NSS responses to individual institutions. Detailed institutional and subject level data for the
rest of the sector is not available until late September when SPMI will produce a detailed addendum to this
report with further subject comparisons and a free text analysis.
This report contains:



Overall comparison with the results from 2011 and 2010
Comparison of departments between years and within faculty
Comparison of courses between years and within faculties
The NSS is a common set of 22 questions and two bespoke questions asked of under-graduate students in the
final year of study (see table below). This year a question about students’ satisfaction with their Union was
added, which will be included within the Key Information Set. For 2012, the survey was conducted by IPSOSMORI with responses collected either through on-line completion of questionnaires, telephone interviews or
for a small proportion of students though postal responses. The survey took place during early 2012 when
students were in their second term.
Students were asked to say how strongly they agreed with each statement using a five-point scale from
definitely agree (5) down to definitely disagree (1). Results presented in this report show the percentage of
respondents who agree (5 or 4).
Table 1: Questions within the NSS
TEACHING: The teaching on my course
1. Staff are good at explaining things.
2. Staff have made the subject interesting.
3. Staff are enthusiastic about what they are teaching.
4. The course is intellectually stimulating.
FEEDBACK: Assessment and feedback
5. The criteria used in marking have been clear in advance.
6. Assessment arrangements and marking have been fair.
7. Feedback on my work has been prompt.
8. I have received detailed comments on my work.
9. Feedback on my work has helped me clarify things I did not understand.
ACADEMIC SUPPORT
10. I have received sufficient advice and support with my studies.
11. I have been able to contact staff when I needed to.
12. Good advice was available when I needed to make study choices.
ORGANISATION: organisation and management
13. The timetable works efficiently as far as my activities are concerned.
14. Any changes in the course or teaching have been communicated effectively.
15. The course is well organised and is running smoothly.
LEARNING RESOURCES
16. The library resources and services are good enough for my needs.
17. I have been able to access general IT resources when I needed to.
18. I have been able to access specialised equipment, facilities or rooms when I needed to.
PERSONAL DEVELOPMENT
19. The course has helped me to present myself with confidence.
20. My communication skills have improved.
21. As a result of the course, I feel confident in tackling unfamiliar problems.
SATISFACTION: overall satisfaction
22. Overall, I am satisfied with the quality of the course
STUDENTS’ UNION
I am satisfied with the Students' Union (Association or Guild) at my institution
Additional questions only asked of MMU students
B13.1 I would recommend MMU as a place of study to a friend or relative.
B13.2 My course has prepared me well for entering the job market and seeking employment.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
2
Interpreting the results
When using the results of the NSS survey we always need to bear in mind the limitations of the information.
Where response rates for an area are low, the results are less likely to be a true representation of students’
actual opinions. Small numbers of students will lead to high variability between years, for example in a course
with 10 students 1 student deciding to disagree or have a neutral opinion will change the overall percentage
agree by 10% points whereas for a group of 100 students an individual can only affect the overall outcome by
1% point. When comparing between subjects, various factors will influence a student’s responses, such as the
learning environment at that time, differences in background, experience and expectations. This makes
comparing results between unrelated subjects misleading as it is not a fair comparison.
For 2012 the overall response rate has improved from 59% to 61% following a positive campaign to increase
participation in the survey. This is still lower than the national rate of 67% suggesting that our students are
less engaged with the survey.
Restrictions on reporting on NSS results
Results may only be made public for areas where at least 50% of students respond and at least 23 students
respond (both criteria must be met). We have also access to our own data for areas with lower response rates
provided that at least 10 students respond. This allows us to look in more detail at areas such as courses with
small cohorts, but these results should not be made public. Furthermore, no results may be shared with third
parties until the public release of the KIS data in week commencing 24th September.
How are we doing in comparison to last year?
The following table shows the changes from last year by JACS level 2 subject area. Green shading indicates that
the change is amongst the biggest increases (top quartile), red (dark) indicates the change is amongst the
biggest decreases (bottom quartile).
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
3
Table 2: percentage point difference between this year and last year based on JACS 2 subject areas (table sorted
depending on how many green and red cells, alongside size of the changes)
TEACHING ASSESSM ENT
Manchester Metropolitan University
ACADEM IC
LEARNING
PERSONAL
SUPPORT ORGANISATION RESOURCES DVELOPM ENT SA T ISF A C T ION
3
6
6
7
6
2
6
Agriculture and related subjects
19
27
34
39
34
7
25
Tourism, Transport, Travel
12
20
14
35
14
9
24
Management
14
13
21
20
17
6
32
Economics
15
18
23
3
13
13
14
Initial Teacher Training
16
20
12
18
1
6
24
History and Archaeology
8
7
7
14
6
12
12
15
3
10
8
6
13
19
Psychology
6
12
13
8
3
5
12
Physical Science
8
9
10
3
15
6
7
Computer Science
3
6
11
16
8
-2
11
8
Human and Social Geography
Other Creative Arts
9
-3
15
13
4
0
Architecture, Building and Planning
-1
10
14
5
1
4
6
Art and Design
7
6
10
11
5
3
11
Finance and Accounting
9
5
8
5
6
2
4
Media studies
-3
18
3
3
12
8
-2
Other subjects allied to Medicine
0
9
8
1
14
5
4
Physical Geography and Environmental Sc.
3
6
10
4
17
-3
4
Business
6
3
5
8
6
3
5
English-based studies
3
4
8
3
8
0
10
Performing Arts
-3
6
0
15
3
9
4
Technology
3
13
0
8
4
-2
8
Biology and related Sciences
3
3
2
9
10
-1
0
Education studies
3
3
6
-3
8
4
5
Mechanically-based Engineering
0
-3
9
2
11
1
4
Politics
5
0
9
6
-5
-7
15
Sociology, Social Policy and Anthropology
0
1
5
8
0
3
4
Communications and Information studies
-2
0
11
4
0
-3
7
-10
-6
-2
9
12
0
1
Law
4
-8
4
-7
2
-2
1
Nursing
-5
0
-6
9
1
-4
5
Teacher Training
-1
4
-4
28
-3
-29
-17
Mathematical Sciences
-5
-14
1
-5
2
3
-6
Philosophy, Theology, Religious studies
-6
3
-7
7
-2
-5
-11
Sports Science
Social Work
Medical Science and Pharmacy
Electronic and Electrical Engineering
European Languages and Area studies
-7
-7
-7
6
-7
0
-9
-11
1
-5
-17
10
-3
-8
-4
-15
-9
-6
-1
-10
-5
-15
-2
-11
-16
-5
-7
-22
The results for MMU have improved this year but we can see that underlying this improvement there are some
subject areas showing a large drop across all areas. Some variation, both positive and negative, is to be
expected over time due simply to different cohorts of students and for small subject areas this change can be
fairly big and still not be a cause for concern.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
4
What factors are most important to improving overall satisfaction?
Different aspects of a student’s university life will have an impact on their overall experience, both positively
and negatively. By calculating the correlation between different questions and overall satisfaction we can see
which areas are most closely linked and therefore most likely to impact on a student’s overall experience. This
has been done at JACS2 level rather than individual student level within a single subject area and so is a fairly
crude method yet it gives us an insight into which areas are most important to students.
Table 3: top five factors that are correlated with overall satisfaction
Question
15. The course is well organised and is
running smoothly.
Question area
Organisation and
management
The teaching on my
4. The course is intellectually stimulating. course
14. Any changes in the course or teaching Organisation and
have been communicated effectively.
management
12. Good advice was available when I
needed to make study choices.
Academic support
10. I have received sufficient advice and
support with my studies.
Academic support
R²
60%
56%
49%
49%
45%
The smooth running of the course and organisation have the strongest link with students’ overall satisfaction
which is a theme also picked up in last year’s survey. Improvements in this area are most likely to have an
impact on our overall satisfaction rating and indeed for 2012 this question has shown the third highest
increase. At 69% agreement, 6 points below the England average there is still room to improve further.
How do different departments compare within the same faculty?
The following graphs show the movement between 2011 and 2012 for each department’s overall satisfaction
score. The general upward trend is evident and these graphs emphasise the significant improvements in some
departments, such as UG HR Management & Sports Management in the Business School. It also emphasises the
drop in some areas such as Languages and Business & Management (Cheshire).
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
5
Graph 1: change in Overall Satisfaction by Department
100
100
Sudent Satisfaction 2011 to 2012 Art & Design
Sudent Satisfaction 2011 to 2012 HPSC
Nursing
Psychology
Architecture
Health Professions
Art
Design
Social Work &
Social Change
Media
50
2011
50
2011
2012
100
100
Sudent Satisfaction 2011 to 2012 Hollings
Hospitality &
Tourism Mgmt
2012
Sudent Satisfaction 2011 to 2012 Humanities
English
Politics &
Philosophy
History &
Economic History
Clothing Des &
Tech
Sociology
Law
Information &
Communications
Food & Consumer
Tech
Languages
50
2011
50
2011
2012
100
100
UG HRM & Sports
Management
Sudent Satisfaction 2011 to 2012 Business School
UG Accounting &
Finance
Economics
UG Business
UG Marketing
2012
Sudent Satisfaction 2011 to 2012 Sci & Eng
Science & The
Environment
UG BIT & Systems
Management
Engineering
Healthcare
Science
UG International
Business
50
2011
Computing, Maths
& Digital
Technology
50
2011
2012
100
2012
100
Sudent Satisfaction 2011 to 2012 MMU Cheshire
Sudent Satisfaction 2011 to 2012 Education and Comb Hons
Education Crewe
Exercise & Sport
Science
Contemporary
Arts
Interdisciplinary
Studies
Education
Didsbury
CH Manchester
Business &
Management
50
2011
2012
50
2011
2012
The following table shows the changes from last year against each of the main question areas for each
department. Green shading indicates that the change is amongst the biggest increases (top quartile), red (dark)
indicates the change is amongst the biggest decreases (bottom quartile).
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
6
Table 4: Year-on-year change for MMU departments
TEACHING ASSESSMENT
Art & Design
1B Dept Of Des i gn
1D Ma nches ter School Of Archi tecture
1G Depa rtment Of Art
1H Depa rtment Of Medi a
Health, Psychology and Social Care
2D Hea l th Profes s i ons
2E Nurs i ng
2F Ps ychol ogy
2G Soci a l Work & Soci a l Cha nge
Hollings
31 Dept Of Cl othi ng Des i gn & Technol ogy
32 Dept Of Food & Cons umer Technol ogy
33 Dept Of Hos pi ta l i ty & Touri s m Ma na gement
Humanities
41 Hi s tory & Economi c Hi s tory
42 Soci ol ogy
43 Engl i s h
44 La ngua ges
45 School Of La w
46 Informa ti on & Communi ca ti ons
47 Pol i ti cs & Phi l os ophy
Science & Engineering
6E School of Engi neeri ng
6F School of Sci ence & The Envi ronment
6G School of Computi ng, Ma ths & Di gi ta l Technol ogy
6H School of Hea l thca re Sci ence
MMU Cheshire
81 Contempora ry Arts
82 Bus i nes s & Ma na gement
85 Exerci s e & Sport Sci ence
88 Interdi s ci pl i na ry Studi es
Business School
40 Economi cs
BS10 UG Accounti ng & Fi na nce
BS11 UG BIT & Sys tems Ma na gement
BS12 UG Bus i nes s
BS13 UG HRM & Sports Ma na gement
BS14 UG Interna ti ona l Bus i nes s
BS15 UG Ma rketi ng
Education
22 Fa cul ty Of Educa ti on - Di ds bury
83 Fa cul ty Of Educa ti on - Crewe
Combined Honours
68 CH Ma nches ter
ACADEMIC
SUPPORT ORGANISATION
LEARNING
PERSONAL
RESOURCES DVELOPMENT SATISFACTION
6
-1
4
17
8
10
8
18
10
14
3
16
13
5
5
16
5
1
5
7
-3
4
2
22
10
6
4
20
-6
-5
11
5
5
-1
17
-3
-1
-6
27
-3
-13
8
19
16
8
0
5
-12
0
-4
16
5
-3
5
26
6
3
8
14
12
12
23
0
12
14
7
21
42
8
21
15
-1
11
10
10
17
26
0
-7
1
-17
4
3
2
-5
-8
2
-5
-8
9
4
-2
-3
7
-16
3
7
7
3
-1
-1
-19
-7
5
9
4
0
8
-3
2
-2
2
2
-13
-2
-14
-1
-11
-5
-3
-7
8
-28
0
3
5
-1
6
-5
4
-9
10
-6
4
2
9
3
3
1
5
0
6
7
19
4
7
-6
5
0
3
1
7
-1
-2
1
-2
0
-5
-3
-12
-2
3
3
2
4
0
16
-4
-2
6
1
-5
10
10
9
0
-6
5
12
-16
-3
0
17
7
0
15
25
-1
-3
20
5
20
10
33
0
-4
22
5
10
10
29
0
0
1
5
24
11
35
11
4
14
4
10
9
25
-11
10
12
1
7
5
10
-8
6
18
4
14
14
50
3
3
15
5
17
15
14
10
17
4
4
3
8
1
24
6
1
7
8
6
6
1
5
Departments in Hollings and the Business School clearly stand out as having improved results across most
areas against 2011 results. Both departments have paid close attention to the timing and communication of the
survey which has clearly helped to improve student’s perceptions of their experiences.
In addition to action plans for improvements based on the five NSS areas of Teaching, Assessment and
Feedback, Academic Support, Personal Development Hollings have also taken specific action aimed at
improving student responses to the NSS including:

Incorporating phrases from NSS questions in communications with students to ensure they are familiar
by the time the survey takes place
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
7


Encouraging students who are actively engaging with their course to complete the survey as soon as it
opens by using student ambassadors to invite other students from lecture rooms to restaurants where
laptops, and tea and cakes were provided.
Scheduling positive activities such as field trips around NSS opening week
We can see that improvements are generally along rows rather than columns implying that student experience
is more strongly affected by efforts of individual departments than central changes to a particular factor. This
emphasises the importance of local improvement rather than relying on centrally delivered changes.
Very few departments actually saw a drop in student overall satisfaction which has helped to improve the MMU
score from 75% to 81%. If those departments whose satisfaction dropped had made just a 1% improvement,
the MMU score would have been 82% (+1%). Increasing the scores of those departments with below a 5 point
increase to 5 points above their 2011 score would have been enough to bring our score in line with the England
average of 84%, although just below the national sector average of 85%.
Looking at changes from 2010 will give more insight into whether these are sustained improvements rather
than simply the expected random variation.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
8
Table 5: 2 year change for MMU departments
The following table shows three items of information for each department (the rows) and each column (the NSS question area). Firstly, the number showing the two
year difference in NSS score, with the background shaded green for relatively large improvements (compared to all other departments) and pink for relatively large
reductions in performance. The up and down arrows show whether there was improvement or reduction between 2010/11 and 2011/12. Green arrows show
relatively big improvements and red arrows show relatively large reductions in performance. Two up arrows are indicative of sustained improvement rather than
noise or rectifying short-term issues. For Science and Engineering, we are not able to calculate changes from 2010 due to the reorganisation of departments.
TEACHING
ASSESSMENT
ACADEMIC
SUPPORT
10-12
10-11 11-12
ORGANISATION
10-12
10-11 11-12
10-12
10-11 11-12
10-12
10-11 11-12
-3
-3
↓ ↑
↓ ↓
4
21
↓ ↑
↑ ↑
-2
10
↓↑
↓↑
9
11
↓ ↑
↑ ↑
-1
-6
-4
-1
↑
↓
↓
↓
↓
↓
↑
↑
10
14
21
-7
↑
↑
↑
↓
↑
↓
↑
↓
2
0
12
-2
↑
↑
↓
↑
↓
↓
↑
↓
-5
3
3
12
↑
↓
↓
↓
7
2
7
↑ ↑
↓ ↑
↓ ↑
17
11
14
↑ ↑
↓ ↑
↓ ↑
5
9
9
↑↑
↓↑
↓↑
19
10
27
↑
↑
↑
↑
↓
↓
↓
-2
-10
-5
2
-1
10
-3
↑
↓
↓
↑
↑
↑
↓
LEARNING
RESOURCES
10-12
PERSONAL
DVELOPMENT
10-11 11-12
10-12
10-11 11-12
-4
-5
↓ ↑
↓ ↑
-10
2
↓ ↓
↓ ↑
↓
↑
↑
↑
8
0
4
-7
↑
↑
↓
↑
↑
↑
↑
↓
2
-6
-1
2
↑ ↑
↓ ↑
↓ ↑
-5
4
8
↓ ↑
↓ ↑
↓ ↑
2
2
2
↑
↑
↑
↑
↑
↑
↓
0
0
2
14
5
-3
-4
↓
↑
↓
↑
↑
↓
↓
SATISFACTION
10-12
10-11 11-12
Art & Design
1B Dept Of Design
1D Manchester School Of Architecture
-3
0
↓ ↑
↓ ↑
Health, Psychology and Social Care
2D Health Professions
2E Nursing
2F Psychology
2G Social Work & Social Change
↑
↓
↓
↓
↑
↓
↑
↑
0
0
8
4
↑ ↓
↓ ↑
↓ ↑
9
3
19
↑
↓
↓
↓
↓
↑
↑
↑
Hollings
31 Dept Of Clothing Design & Technology
32 Dept Of Food & Consumer Technology
33 Dept Of Hosp & Tourism Manag
↓ ↑
↓ ↑
↓ ↑
Humanities
41 History & Economic History
42 Sociology
43 English
44 Languages
45 School Of Law
46 Information & Communications
47 Politics & Philosophy
0
-5
5
-12
0
-11
-9
↑
↓
↑
↓
↑
↑
↑
↓
↓
↑
↓
↓
↑
↑
-2
-1
4
-10
3
5
-4
↑
↑
↓
↑
↑
↓
↓
↓
↓
↑
↓
↑
↑
↑
7
0
8
-12
5
6
0
↑
↑
↑
↑
10
10
10
10
↑
↓
↓
↓
↓
↑
↑
↑
↑
↑
↓
↑
↓
↑
-10
-9
-4
-1
4
-18
-4
↓
↑
↓
↑
↑
↓
↑
↑
↓
↓
↓
↓
↓
↓
-6
-8
5
-18
2
0
-6
↓
↓
↓
↑
↑
↓
↓
↓
↓
↑
↓
↑
↑
↑
Science & Engineering
6E School of Engineering
6F School of Science & The Environment
6G School of Comp, Maths & Digital Tech
6H School of Healthcare Science
↓
↑
↓
↑
↓
↑
↓
↑
↑
↑
↑
↑
↑
↑
↑
↑
↓
↑
↑
↑
↑
↑
↓
↓
TEACHING
10-12
10-11 11-12
ASSESSMENT
10-12
10-11 11-12
ACADEMIC
SUPPORT
10-12
10-11 11-12
ORGANISATION
10-12
10-11 11-12
LEARNING
RESOURCES
10-12
10-11 11-12
PERSONAL
DVELOPMENT
10-12
10-11 11-12
SATISFACTION
10-12
10-11 11-12
MMU Cheshire
81 Contemporary Arts
82 Business & Management
85 Exercise & Sport Science
88 Interdisciplinary Studies
5
11
9
2
↑
↑
↑
↑
↑
↓
↑
↓
4
-2
13
4
↑
↑
↑
↑
↓
↓
↓
↑
5
-1
21
3
↑
↓
↑
↑
↑
↑
↑
↑
11
4
12
10
↓
↑
↑
↑
↑
↓
↓
↑
-2
-7
3
4
↓
↓
↓
↓
↑
↓
↑
↑
13
-5
4
7
↑
↓
↑
↑
↑
↑
↓
↑
14
3
20
9
↑
↑
↑
↑
↑
↓
↓
↑
15
13
25
5
3
-11
1
↓
↑
↑
↓
↓
↓
↑
↑
↑
↑
↑
↑
↓
↓
8
16
22
6
23
0
1
↓
↑
↑
↓
↓
↑
↑
↑
↑
↑
↑
↑
↑
↓
22
20
30
8
29
-2
4
↑
↑
↑
↓
↑
↓
↑
↑
↑
↑
↑
↑
↑
↑
6
19
21
12
22
6
5
↑
↑
↓
↑
↓
↓
↑
↑
↑
↑
↑
↑
↑
↑
21
4
-3
5
12
-8
-5
↑
↑
↓
↓
↓
↑
↓
↑
↑
↑
↑
↑
↓
↑
22
11
6
5
1
-8
5
↑
↑
↓
↑
↓
↑
↓
↑
↑
↑
↑
↑
↓
↑
25
14
21
8
25
2
5
↑
↑
↑
↓
↓
↓
↑
↑
↑
↑
↑
↑
↑
↑
9
3
↓ ↑
↓ ↑
12
9
↓ ↑
↓ ↑
13
18
↓ ↑
↑ ↑
12
5
↓ ↑
↑ ↑
4
5
↑ ↑
↑ ↑
11
4
↑ ↑
↑ ↑
16
6
↓ ↑
↑ ↑
2
↑ ↑
0
↓ ↑
5
↓ ↑
11
↑ ↑
4
↓ ↑
0
↓ ↑
6
↑ ↑
Business School
40 Economics
BS10 UG Accounting & Finance
BS11 UG BIT & Systems Management
BS12 UG Business
BS13 UG HRM & Sports Management
BS14 UG International Business
BS15 UG Marketing
Education
22 Faculty Of Education - Didsbury
83 Faculty Of Education - Crewe
Combined Honours
68 CH Manchester
The biggest improvements from 2010 can still be seen in the Business School, with some areas having made top quartile increases in both years. Several of the top
quartile increases in departments in Hollings follow a decrease in 2011 but as the improvements this year are, relative to other departments, so large the overall
two year change is still within the top quartile for all departments.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
10
Departmental scores and subject area comparison with national average
The following table shows the 2012 satisfaction scores by department. Although this table invites comparison
between departments, the results are significantly affected by the specific subjects. The graph on the following
page shows the subject specific comparisons.
Table 6: summary of 2012 NSS results for MMU faculties1 & departments
TEACHING ASSESSMENT
ACADEMIC
LEARNING
PERSONAL
STUDENTS
SUPPORT ORGANISATION RESOURCES DVELOPMENT SATISFACTION
UNION
Art & Design
83
1B Dept Of Des i gn
82
1D Ma nches ter School Of Archi tecture
87
1G Depa rtment Of Art
81
1H Depa rtment Of Medi a
83
Health, Psychology and Social Care
83
2D Hea l th Profes s i ons
85
2E Nurs i ng
85
2F Ps ychol ogy
82
2G Soci a l Work & Soci a l Cha nge
80
Hollings
78
31 Dept Of Cl othi ng Des i gn & Technol ogy
79
32 Dept Of Food & Cons umer Technol ogy
76
33 Dept Of Hos pi ta l i ty & Touri s m Ma na gement
77
Humanities
83
41 Hi s tory & Economi c Hi s tory
90
42 Soci ol ogy
75
43 Engl i s h
94
44 La ngua ges
74
45 School Of La w
79
46 Informa ti on & Communi ca ti ons
75
47 Pol i ti cs & Phi l os ophy
86
Science & Engineering
79
6E School of Engi neeri ng
74
6F School of Sci ence & The Envi ronment
89
6G School of Computi ng, Ma ths & Di gi ta l Technol ogy
71
6H School of Hea l thca re Sci ence
79
MMU Cheshire
82
81 Contempora ry Arts
85
82 Bus i nes s & Ma na gement
78
85 Exerci s e & Sport Sci ence
83
88 Interdi s ci pl i na ry Studi es
80
Business School
79
40 Economi cs
82
BS10 UG Accounti ng & Fi na nce
87
BS11 UG BIT & Sys tems Ma na gement
77
BS12 UG Bus i nes s
75
BS13 UG HRM & Sports Ma na gement
91
BS14 UG Interna ti ona l Bus i nes s
68
BS15 UG Ma rketi ng
73
Education
89
22 Fa cul ty Of Educa ti on - Di ds bury
89
83 Fa cul ty Of Educa ti on - Crewe
91
Combined Honours
79
68 CH Ma nches ter
79
75
76
76
75
71
70
69
80
70
63
70
71
63
73
66
71
58
68
78
57
73
72
63
59
73
62
57
69
68
66
68
73
69
64
73
80
68
89
59
66
72
70
78
67
67
76
72
83
72
78
77
78
78
82
71
73
71
71
76
75
80
71
84
68
66
78
83
76
74
81
75
71
77
74
76
81
77
77
81
88
83
74
94
61
65
86
84
92
73
73
71
72
78
65
67
73
61
80
84
76
72
79
55
71
74
84
69
83
58
63
79
85
71
62
81
65
72
74
74
74
75
72
80
79
87
81
80
92
69
75
66
67
61
74
74
87
87
87
88
86
79
87
79
75
71
73
72
79
71
75
62
74
75
83
80
85
68
84
83
87
82
84
76
69
81
83
74
83
86
87
78
84
97
77
77
89
90
87
82
82
77
71
86
75
80
85
88
87
73
88
74
75
71
74
74
73
65
75
68
80
71
76
72
72
77
65
75
81
85
77
81
80
82
85
82
86
82
95
76
80
91
90
94
70
70
79
77
87
78
77
84
82
90
88
79
78
78
73
81
82
84
74
94
60
80
80
89
78
76
89
71
75
79
81
73
83
78
84
86
92
84
80
100
75
77
89
89
89
79
79
62
58
76
48
65
59
58
66
67
49
51
52
47
50
60
55
62
48
49
69
58
71
67
70
62
68
69
72
70
74
70
74
67
59
73
77
68
91
58
58
64
59
80
57
57
Ma nches ter Metropol i ta n Uni vers i ty
Na ti ona l
69
70
76
79
73
77
81
82
78
81
81
85
62
66
81
86
The faculty score is calculated based on the total responses from all students allocated to that faculty. No specific
weighting is applied to account for individual department response rates or relative size.
1
The following graph shows how MMU’s ‘overall satisfaction’ performance compares with the overall sector
result from all Higher Education Institutions in the same subject area. The circles show MMU’s performance
and the short vertical bar the overall sector performance. A green bar shows that MMU is better than the sector
average for that subject, a red bar shows we are worse.
Graph 2: comparison of MMU subject areas (at JACS level 3) with the national average
0
20
40
60
80
100
Food and Beverage studies
Management studies
Human Resource Management
Dance
Architecture
Drama
Nursing
Others in Education
Finance
Politics
Englis h studies
Physical Geography and Environmental Science
Initial Teacher Training
Accounting
Tourism, Transport and Travel
Economics
Human and Social Geography
Design studies
Others in Biological Sciences
Materials and Minerals Technology
Chemistry
Sports Science
History
Psychology
Mathematics and Statistics
Social Policy
Mechanical, Production, Manufacturing Eng.
Media studies
Biology
Philosophy
Others in Subjects allied to Medic ine
Sociology
Academic studies in Education
Fine Art
Computer Science
Law
Others in Social studies
Information Services
Anatomy, Physiology and Pathology
Forensic and Archaeological Science
Imaginative Writing
Business studies
Marketing
Landscape Design
Social Work
Agriculture and related subjects
Electronic and Electrical Engineering
Aural and Oral Sciences
Music
Iberian studies
Medical Technology
Nutrit ion
Teacher Training
French studies
Others in European Languages and Area studies
Others in Technology
Overall, MMU is ahead of the sector in about a third of the JACS level 3 subjects that we offer.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
12
Additional questions on recommending MMU & employability
For a second year we have also asked the following two questions on recommending MMU to a friend or family
member and preparation for employment. The results for 2012 are shown below with the change from 2011. .
Table 7: recommending MMU and preparation for future employment
I would recommend MMU as a
place of study to a friend or
relative.
The University has prepared me
well for entering the job market
and seeking employment.
78
Change from
2011
8
63
Change from
2011
3
1B Design
77
1D Architecture
84
4
57
9
5
70
1G Art
3
72
15
49
-1
1H Media
78
26
60
28
2D Health Professions
85
10
80
-5
2E Nursing
81
5
77
1
2F Psychology
80
36
56
16
2G Social Work & Social Change
83
1
68
1
31 Clothing Design & Technology
79
17
75
-9
32 Food & Consumer Technology
68
20
58
25
33 Hospitality & Tourism Management
81
36
74
19
41 History & Economic History
83
6
41
-15
42 Sociology
75
5
42
20
43 English
87
6
57
9
44 Languages
81
3
48
-13
45 School Of Law
79
9
55
3
46 Information & Communications
90
47 Politics & Philosophy
81
% Agree
% Agree
1 Art & Design
2 HPSC
3 Hollings
4 Humanities
67
-9
39
-16
-8
6 Sci & Eng
6E Engineering
67
-2
52
6F Science & The Environment
90
13
55
-5
6G Computing, Maths & Digital Technology
58
-9
48
-14
6H Healthcare Science
79
10
54
7
81 Contemporary Arts
75
12
36
7
82 Business & Management
57
85 Exercise & Sport Science
72
-9
58
-16
88 Interdisciplinary Studies
67
12
51
1
8 MMU Cheshire
65
5 Business School
40 Economics
78
BS10 UG Accounting & Finance
95
9
86
7
BS11 UG BIT & Systems Management
83
1
70
-12
76
8
69
12
BS12 UG Business
BS13 UG HRM & Sports Management
78
100
95
BS14 UG International Business
63
10
66
6
BS15 UG Marketing
78
3
71
10
83 Education - Crewe
91
19
100
20
22 Education - Didsbury
77
14
83
11
75
7
58
14
Education
Combined Honours
68 CH Manchester
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
13
The first question shows an improvement in most departments, a very encouraging result as it is a useful
indicator of perceived quality. To recommend MMU as a place to study implies a stronger positive attitude
towards the university than simply being satisfied with their course and it is an indicator of a student’s loyalty
to MMU. The picture is more variable for the employability question. Given our mission to be the UK’s leading
university for world-class professionals it is concerning that such a high proportion of our students do not feel
that we have prepared them for the job market.
For all but 4 departments the response rate is below the threshold for publication so we are unable to share
these results outside the university.
Which courses show the greatest opportunities for improvement?
The following tables show the changes from last year by course. The courses within a faculty are sorted by the
overall satisfaction score. There are no results for courses where there was no data available last year. Where
two faculties offer a course with the same title we only receive an amalgamated set of data for these students
and so the course will only appear under one faculty.
When judging course improvement it is important to also take into account the actual satisfaction score (shown
in Table 9) as a small decrease from a previously high score is not necessarily a cause for concern and equally a
course can still be performing very poorly in terms of student satisfaction despite a top quartile increase in
their score. Once the score for a particular question is high it is more difficult to effect a large improvement
than for an area with a lower score.
As mentioned above comparing courses in different subject areas is difficult and should only be done in the
context of the subject area results. Particular care should also be taken where the number of respondents is
small (less than around 30) as each student will have a large impact of the overall score.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
14
Table 8: year-on-year changes for MMU courses (1 of 3)
Course
Respondents
TEACHING
ASSESSMENT
ACADEMIC
SUPPORT
LEARNING
ORGANISATION RESOURCES
PERSONAL
DVELOPMENT
SATISFACTION
1 Art and Design
1H Media
1B Design
1D Architecture
1B Design
1H Media
1D Architecture
1H Media
1G Art
1D Architecture
1G Art
1H Media
1B Design
1B Design
1B Design
BA(Hons) Contemporary Film And Video
BA(Hons) Interior Design
BA (Hons) Landscape Architecture
BA(Hons) Textiles
BA(H) Film And Media Studies
Bachelor Of Architecture
BA(Hons) Photography
BA(Hons) Interactive Arts
BA(Hons) Architecture
BA(Hons) Fine Art
BA(Hons) Acting
BA(Hons) Fashion
BA(Hons) Embroidery
BA(H) Illustration With Animation
24
22
16
37
55
55
37
35
57
48
20
37
24
19
40
9
-9
18
12
5
11
-4
-2
3
2
-5
4
-4
24
6
0
14
22
22
-9
6
10
9
31
-9
-1
3
36
12
19
13
8
18
16
-6
11
4
10
0
-1
-10
32
34
26
33
8
27
8
3
-7
6
34
1
0
-34
10
4
9
17
10
12
2
-11
-4
12
-13
-14
9
-8
36
-12
11
0
21
5
19
-8
5
0
13
-8
2
-6
52
22
20
18
15
13
6
4
3
0
0
-4
-5
-10
2 HPSC
2D Health Professions
2F Psychology
2G Social Work & Social Change
2E Nursing
2E Nursing
2D Health Professions
2G Social Work & Social Change
2D Health Professions
FDA Health And Social Care
BSc(Hons) Psychology
BA(Hons) Social Change
BSc(Hons) Nursing
DipHE_BSc Nursing
BSc(H) Physiotherapy
BA(Hons) Social Work
BSc(Hons) Speech Pathology And Therapy
28
74
50
22
40
60
48
23
12
11
12
-6
-5
-8
-8
-8
19
17
3
-3
0
7
-13
-8
33
27
5
-1
-8
0
-10
-26
24
19
26
15
5
-11
-1
-36
16
5
-10
-1
2
11
-15
5
19
16
14
-1
-5
1
-8
-10
26
26
14
13
2
-2
-6
-22
3 Hollings
33 Hospitality & Tourism Management
32 Food & Consumer Technology
31 Clothing Design & Technology
33 Hospitality & Tourism Management
31 Clothing Design & Technology
31 Clothing Design & Technology
31 Clothing Design & Technology
32 Food & Consumer Technology
BA(Hons) Events Management
BSc(Hons) Food And Nutrition
BSc(Hons) International Fashion Marketing
FD Events Management
BA(Hons) Clothing Design And Technology
BA(Hons) Fashion Design And Technology
BSc(Hons) Fashion Buying
BSc(Hons) Human Nutrition
63
18
81
26
26
26
107
22
12
-3
9
9
-16
-9
3
-10
22
0
11
17
-10
5
22
20
19
-2
-2
18
-2
4
2
2
57
6
8
-13
-6
14
5
22
17
23
1
13
9
10
9
16
10
24
2
16
6
-13
-3
-11
32
22
14
14
12
10
8
-11
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
15
Table 8: year-on-year changes for MMU courses (2 of 3)
Respondents
TEACHING
ASSESSMENT
ACADEMIC
SUPPORT
13
21
71
17
11
14
128
62
40
23
0
5
4
-8
4
-2
4
0
-2
-6
13
-3
3
-13
11
-3
-10
-5
-8
-1
12
15
9
-5
6
-3
1
-2
-1
-12
13
11
1
10
-16
-10
-9
3
-9
7
5 Business School
5Q Strategy Entrepreneurship & Int Bus BA(Hons) Business Enterprise
11
40 Economics
BA(Hons) Business Economics
16
5Q Strategy Entrepreneurship & Int Bus BA(Hons) Business
48
5N Business IT And Management ScienceBSc(Hons) Business Information Technology
28
5P Marketing And Retailing
BA(Hons) Advertising Management And Brand Management 45
5M Accounting And Finance
BA(Hons) Accounting And Finance
168
5P Marketing And Retailing
BA(Hons) Marketing Management
47
5Q Strategy Entrepreneurship & Int Bus BA(Hons) International Business
65
5Q Strategy Entrepreneurship & Int Bus BA(Hons) Business Management
129
40 Economics
BA(Hons) Economics
43
5P Marketing And Retailing
BA(Hons) Retail Marketing Management
15
31
30
10
5
-4
7
-1
0
11
-7
0
-7
26
17
15
-8
4
-1
1
4
2
-4
46
21
10
11
4
5
-4
2
5
16
-5
30
2
13
24
0
4
2
13
4
-14
17
Course
4 Hum anities
43 English
47 Politics & Philosophy
43 English
42 Sociology
46 Information & Communications
43 English
45 School Of Law
41 History & Economic History
42 Sociology
47 Politics & Philosophy
BA(Hons) English And Creative Writing
BA (Hons) Politics
BA(Hons) English
BA(Hons) Sociology
BSc(Hons) Web Development
BA(Hons) English And American Literature
LLB(Hons)
BA(Hons) History
BA(Hons) Criminology
BA(Hons) Philosophy
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
LEARNING
ORGANISATION RESOURCES
PERSONAL
DVELOPMENT
SATISFACTION
4
-10
5
2
-14
43
3
4
-8
9
8
-8
-7
-3
-10
3
-1
2
-12
-6
17
13
8
4
2
0
-2
-3
-5
-13
12
6
8
2
4
4
12
-10
5
2
19
20
24
16
4
24
1
2
-9
-4
0
-15
31
29
17
15
11
5
5
5
4
-1
-10
16
Table 8: year-on-year changes for MMU courses (3 of 3)
Respondents
TEACHING
ASSESSMENT
ACADEMIC
SUPPORT
6 Sci & Eng
6F Science & The Environment
BSc(Hons) Biology
6F Science & The Environment
BSc(Hons) Human Geography
6F Science & The Environment
BSc(Hons) Geography
6H Healthcare Science
BSc(Hons) Biomedical Science
6H Healthcare Science
BSc (Hons) Dental Technology
6E Engineering
BSc(Hons) Computer And Netw ork Technology
6E Engineering
Beng(Hons) Mechanical Engineering
6E Engineering
Beng(Hons) Electrical And Electronic Engineering
6F Science & The Environment
BSc(Hons) Environmental Science
6G Computing, Maths & Digital TechnologyBSc(Hons) Mathematics
6F Science & The Environment
BSc(Hons) Physical Geography
6G Computing, Maths & Digital TechnologyBSc(Hons) Media Technology
18
16
33
63
38
22
22
42
11
31
15
18
2
17
9
6
0
1
-13
1
-4
-6
-11
-11
24
6
6
3
12
5
-3
-17
10
-17
-7
5
26
5
17
6
9
13
-3
-9
8
-6
-4
-11
31
8
6
9
4
10
-10
-9
11
-11
-9
-36
8 MMU Cheshire
85 Exercise & Sport Science
85 Exercise & Sport Science
82 Business & Management
85 Exercise & Sport Science
81 Contemporary Arts
23
25
21
44
20
-8
-11
2
10
-21
-15
-6
-9
4
-13
-11
-8
-2
7
-19
19
182
14
18
10
26
16
-3
-7
-13
15
20
24
-8
-9
12
12
11
-8
33
-13
Course
BSc(Hons) Exercise And Sport Science
BSc(Hons) Sport And Exercise Science
Hnd Business Management
BA(Hons) Coaching And Sports Development
BA (Hons) Contemporary Theatre And Performance
LEARNING
ORGANISATION RESOURCES
PERSONAL
DVELOPMENT
SATISFACTION
22
6
26
4
12
17
3
-1
5
-3
15
4
12
16
15
11
1
-10
-15
-7
-24
-1
-20
-20
14
13
12
5
1
0
-5
-7
-9
-10
-11
-26
-17
-9
18
1
7
-1
-5
5
25
2
-4
-6
-7
-13
4
-4
-6
-11
-11
-12
26
13
21
-2
-3
9
19
24
-4
-17
9
0
12
6
14
20
6
14
11
-9
23
23
14
4
-5
24
10
22
8
26
14
6
20
32
3
9 Education
BA(H) Early Childhood Studies
BA(Hons) Primary Education
BA(H) Youth And Community Work (NYA) Prof Qual
BA(H) Early Childhood Studies (With Practitioner Options)
BA(H) Childhood Studies
Com bined Honours
68 CH Manchester
68 CH Manchester
Comb Hons _ Forensic Science_Criminology
Comb Hons _ Criminology_Sociology
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
17
The following table, split across pages, shows the actual scores in this year’s NSS by course, where the data is available, sorted in order of descending overall
satisfaction. The table is shaded in light green where the course result is greater than the result for the whole university; this is not an assessment of ‘goodness’, as a
course that performs well relative to other courses in the university may perform poorly relative to other institutions in that subject area. When the national NSS
scores are available in September we will be able to compare subject areas nationally, which will give a better indication of how well a course is performing.
Table 9: Course results compared with MMU average (1 of 4)
Res pondents
TEACHING ASSESSMENT
ACADEMIC
LEARNING
PERSONAL
SUPPORT ORGANISATION RESOURCES DVELOPMENT SATISFACTION
1 Art & Design
1G Art
1H Medi a
1B Des i gn
1D Archi tecture
1B Des i gn
1D Archi tecture
1G Art
1B Des i gn
1H Medi a
1B Des i gn
1D Archi tecture
1G Art
1G Art
1H Medi a
1H Medi a
1B Des i gn
1B Des i gn
1B Des i gn
BA(H) Hi s tory Of Art And Des i gn
BA(Hons ) Acting
BA(Hons ) Fa s hi on
BAchel or Of Archi tecture
BA(Hons ) Embroi dery
BA(Hons ) Archi tecture
BA(Hons ) Gra phi c Des i gn
BDes Textil e Des i gn For Fa s hi on
BA(Hons ) Contempora ry Fi l m And Vi deo
BA(Hons ) Textil es
BA (Hons ) La nds ca pe Archi tecture
BA(Hons ) Intera ctive Arts
BA(Hons ) Fi ne Art
BA(Hons ) Photogra phy
BA(H) Fi l m And Medi a Studi es
BA(Hons ) Three Di mens i ona l Des i gn_B Des (Hons )
BA(H) Il l us tra tion Wi th Ani ma tion
BA(Hons ) Interi or Des i gn
19
20
37
55
24
57
44
20
24
37
16
35
48
37
55
35
19
22
100
100
94
92
92
87
88
83
76
78
73
80
74
74
85
76
76
65
78
99
82
75
82
80
83
76
62
79
66
77
73
61
72
71
73
49
86
100
86
88
79
82
82
64
89
69
67
69
68
74
68
65
70
42
81
98
92
87
69
74
71
75
67
81
60
59
64
56
64
68
40
55
84
72
82
89
92
87
93
73
90
97
79
86
90
95
83
84
86
82
89
100
80
90
79
89
75
73
81
69
66
77
67
76
76
69
68
44
100
100
92
89
88
88
86
80
79
78
75
74
73
73
71
66
63
45
2 HPSC
2E Nurs i ng
2D Hea l th Profes s i ons
2E Nurs i ng
2F Ps ychol ogy
2G Soci a l Work & Soci a l Cha nge
2D Hea l th Profes s i ons
2G Soci a l Work & Soci a l Cha nge
2D Hea l th Profes s i ons
2D Hea l th Profes s i ons
BSc(Hons ) Nurs i ng
BSc(H) Phys i othera py
Di pHE_BSc Nurs i ng
BSc(Hons ) Ps ychol ogy
BA(Hons ) Soci a l Cha nge
FDa Hea l th And Soci a l Ca re
BA(Hons ) Soci a l Work
BSc(Hons ) Ps ychol ogy And Speech Pa thol ogy
BSc(Hons ) Speech Pa thol ogy And Thera py
22
60
40
74
50
28
48
12
23
81
88
86
82
79
78
80
88
87
78
73
80
70
66
85
60
40
53
77
84
78
82
79
76
62
80
62
86
72
76
84
76
61
76
33
45
75
91
81
75
72
89
70
69
83
91
93
85
73
92
92
84
78
74
95
88
88
88
80
79
77
75
74
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
18
Table 9: Course results compared with MMU average (2 of 4)
Res pondents
TEACHING ASSESSMENT
ACADEMIC
LEARNING
PERSONAL
SUPPORT ORGANISATION RESOURCES DVELOPMENT SATISFACTION
3 Hollings
31 Cl othi ng Des i gn & Technol ogy
32 Food & Cons umer Technol ogy
33 Hos pi tal i ty & Touri s m Ma na gement
33 Hos pi tal i ty & Touri s m Ma na gement
34 Hos pi tal i ty & Touri s m Ma na gement
31 Cl othi ng Des i gn & Technol ogy
31 Cl othi ng Des i gn & Technol ogy
33 Hos pi tal i ty & Touri s m Ma na gement
32 Food & Cons umer Technol ogy
31 Cl othi ng Des i gn & Technol ogy
31 Cl othi ng Des i gn & Technol ogy
32 Food & Cons umer Technol ogy
32 Food & Cons umer Technol ogy
33 Hos pi tal i ty & Touri s m Ma na gement
BSc(Hons ) Fa s hi on Ma teri a l s And Technol ogy
BSc(Hons ) Food Technol ogy
FD Hos pi tal i ty Ma na gement
FD Events Ma na gement
BA(Hons ) Touri s m Ma na gement
BSc(Hons ) Interna tiona l Fa s hi on Ma rketing
BA(Hons ) Fa s hi on Des i gn And Technol ogy
BA(Hons ) Events Ma na gement
BSc(Hons ) Envi ronmental Hea l th
BA(Hons ) Cl othi ng Des i gn And Technol ogy
BSc(Hons ) Fa s hi on Buyi ng
BSc(Hons ) Food And Nutri tion
BSc(Hons ) Huma n Nutri tion
FD Touri s m Ma na gement
10
11
20
26
20
81
26
63
10
26
107
18
22
11
100
89
81
78
83
82
75
73
85
73
76
69
80
70
88
85
82
86
80
67
65
61
76
68
73
56
62
73
97
97
80
81
73
74
67
76
87
71
67
57
80
58
97
84
77
54
70
84
59
77
47
69
80
39
61
64
83
100
90
65
58
65
90
68
77
74
70
80
66
81
87
79
78
73
73
76
71
72
73
81
74
85
61
61
100
100
90
88
85
83
81
81
80
77
73
72
64
64
4 Humanities
43 Engl i s h
43 Engl i s h
45 School Of La w
47 Pol i tics & Phi l os ophy
42 Soci ol ogy
43 Engl i s h
46 Informa tion & Communi ca tions
47 Pol i tics & Phi l os ophy
47 Pol i tics & Phi l os ophy
41 Hi s tory & Economi c Hi s tory
43 Engl i s h
46 Informa tion & Communi ca tions
45 School Of La w
42 Soci ol ogy
46 Informa tion & Communi ca tions
42 Soci ol ogy
BA(Hons ) Engl i s h And Ameri ca n Li tera ture
BA(Hons ) Engl i s h And Crea tive Wri ting
LLB
BA (Hons ) Pol i tics
BA(Hons ) Soci ol ogy
BA(Hons ) Engl i s h
BSc(Hons ) Di gi tal Medi a And Communi ca tions
BA(Hons ) Phi l os ophy
BA(Hons ) Publ i c Servi ces
BA(Hons ) Hi s tory
BA(Hons ) Engl i s h And Fi l m
BSc(Hons ) Web Devel opment
LLB(Hons )
BA(Hons ) Cri mi nol ogy
BSc(H) Informa tion And Communi ca tions
BA(Hons ) Medi a Cul ture And Soci ety
14
13
14
21
17
71
11
23
26
62
11
11
128
40
11
10
96
92
84
88
87
95
91
89
83
90
89
77
78
73
68
60
63
80
75
67
53
69
71
73
76
71
49
84
55
58
78
60
90
95
70
83
78
85
79
78
87
80
67
82
65
68
76
67
90
90
63
83
78
82
91
88
83
84
67
66
63
66
82
59
79
71
79
48
71
78
97
71
82
62
68
79
80
73
82
81
86
77
76
71
76
76
67
80
77
73
64
79
81
65
67
37
100
100
100
95
94
94
91
87
85
84
82
82
78
73
73
40
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
19
Table 9: Course results compared with MMU average (3 of 4)
Res pondents
5 Business School
40 Economi cs
5D HR Ma na gement/Orga ni s a ti ona l Beha vi our
5D HR Ma na gement/Orga ni s a ti ona l Beha vi our
5M Accounti ng And Fi na nce
5N Bus i nes s IT And Ma na gement Sci ence
5P Ma rketi ng And Reta i l i ng
5Q Stra tegy Entrepreneurs hi p & Int Bus
40 Economi cs
5P Ma rketi ng And Reta i l i ng
5Q Stra tegy Entrepreneurs hi p & Int Bus
5Q Stra tegy Entrepreneurs hi p & Int Bus
5P Ma rketi ng And Reta i l i ng
5Q Stra tegy Entrepreneurs hi p & Int Bus
BA(Hons ) Bus i nes s Economi cs
BA(Hons ) Huma n Res ource Ma na gement
BA(Hons ) Sports Ma na gement
BA(Hons ) Accounti ng And Fi na nce
BSc(Hons ) Bus i nes s Informa ti on Technol ogy
BA(Hons ) Ma rketi ng Ma na gement
BA(Hons ) Bus i nes s
BA(Hons ) Economi cs
BA(Hons ) Adverti s i ng Ma na gement And Bra nd Ma na gement
BA(Hons ) Bus i nes s Ma na gement
BA(Hons ) Interna ti ona l Bus i nes s
BA(Hons ) Reta i l Ma rketi ng Ma na gement
BA(Hons ) Bus i nes s Enterpri s e
6 Sci & Eng
6F Sci ence & The Envi ronment
6G Computi ng, Ma ths & Di gi ta l
6H Hea l thca re Sci ence
6F Sci ence & The Envi ronment
6E Engi neeri ng
6F Sci ence & The Envi ronment
6F Sci ence & The Envi ronment
6F Sci ence & The Envi ronment
6G Computi ng, Ma ths & Di gi ta l
6H Hea l thca re Sci ence
6E Engi neeri ng
6G Computi ng, Ma ths & Di gi ta l
6E Engi neeri ng
6F Sci ence & The Envi ronment
6G Computi ng, Ma ths & Di gi ta l
6G Computi ng, Ma ths & Di gi ta l
6F Sci ence & The Envi ronment
6G Computi ng, Ma ths & Di gi ta l
6H Hea l thca re Sci ence
6E Engi neeri ng
6E Engi neeri ng
6H Hea l thca re Sci ence
6G Computi ng, Ma ths & Di gi ta l
6G Computi ng, Ma ths & Di gi ta l
BSc(Hons ) Bi ol ogy
BSc(Hons ) Computi ng
BSc(Hons ) Huma n Bi ol ogy
BSc(Hons ) Geogra phy
BEng(Hons ) Mecha ni ca l Engi neeri ng
BSc(Hons ) Envi ronmenta l Sci ence
BSc(Hons ) Huma n Geogra phy
BSc(Hons ) Pha rma ceuti ca l Chemi s try
BSc(Hons ) Appl i ed Computi ng
BSc(Hons ) Bi omedi ca l Sci ence
BEng(Hons ) Automoti ve Engi neeri ng
BSc(Hons ) Ma thema ti cs
BEng(Hons ) El ectri ca l And El ectroni c Engi neeri ng
BSc(Hons ) Phys i ca l Geogra phy
BSc(Hons ) Forens i c Computi ng
BSc(Hons ) Softwa re Engi neeri ng
BSc(Hons ) Envi ronmenta l Ma na gement And Sus ta i na bi l i ty
BSc(Hons ) Computer Sci ence
BSc (Hons ) Denta l Technol ogy
BSc(Hons ) Product Des i gn And Technol ogy
BSc(Hons ) Computer And Network Technol ogy
BSc(Hons ) Cl i ni ca l Phys i ol ogy (Ca rdi ol ogy)
BSc(Hons ) Medi a Technol ogy
BSc(Hons ) Computer Ga mes Technol ogy
Technol ogy
Technol ogy
Technol ogy
Technol ogy
Technol ogy
Technol ogy
Technol ogy
Technol ogy
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
TEACHING ASSESSMENT
ACADEMIC
LEARNING
PERSONAL
SUPPORT ORGANISATION RESOURCES DVELOPMENT SATISFACTION
16
20
22
168
28
47
48
43
45
129
65
15
11
88
86
93
87
78
77
77
80
74
74
68
75
73
80
81
83
72
79
67
70
58
65
69
59
69
45
83
93
91
88
85
65
78
78
64
72
61
67
79
83
90
88
87
79
79
81
77
71
79
69
78
79
89
97
86
87
78
81
84
84
70
84
77
80
81
98
93
98
82
87
79
87
78
89
79
76
71
76
100
100
95
92
86
83
83
79
78
78
75
73
64
18
10
11
33
22
11
16
15
15
63
13
31
42
15
16
11
10
23
38
15
22
11
18
19
93
73
82
96
76
91
92
78
73
81
77
80
81
78
89
61
90
72
78
70
55
73
67
46
79
68
76
80
67
84
63
68
57
56
55
68
55
64
73
60
76
62
59
63
55
45
57
44
96
75
67
93
79
85
69
69
76
76
90
76
74
78
88
85
83
76
72
69
53
55
59
58
93
77
85
87
68
88
77
67
78
90
76
74
59
82
79
73
70
61
58
64
42
45
24
44
91
74
81
85
83
85
69
89
81
84
92
83
83
76
83
94
93
91
86
62
83
94
82
72
89
57
55
86
73
73
69
84
64
82
67
65
69
59
73
82
60
63
73
87
59
75
57
58
100
100
100
97
91
91
88
87
87
86
85
84
83
80
75
73
70
68
68
60
50
45
39
37
20
Table 9: Course results compared with MMU average (4 of 4)
Res pondents
TEACHING ASSESSMENT
ACADEMIC
LEARNING
PERSONAL
SUPPORT ORGANISATION RESOURCES DVELOPMENT SATISFACTION
8 MMU Cheshire
85 Exerci s e & Sport Sci ence
81 Contempora ry Arts
81 Contempora ry Arts
88 Interdi s ci pl i na ry Studi es
82 Bus i nes s & Ma na gement
85 Exerci s e & Sport Sci ence
85 Exerci s e & Sport Sci ence
81 Contempora ry Arts
BSc(Hons ) Exerci s e And Sport Sci ence
BA(Hons ) Da nce
BA(Hons ) Dra ma
BA(Hons ) Fi l m Tel evi s i on And Cul tura l Studi es
HND Bus i nes s Ma na gement
BA(Hons ) Coa chi ng And Sports Devel opment
BSc(Hons ) Sport And Exerci s e Sci ence
BA (Hons ) Contempora ry Thea tre And Performa nce
23
22
36
11
21
44
25
20
92
93
92
86
83
83
81
76
78
89
66
91
73
65
70
60
87
86
85
85
80
87
72
57
81
88
81
79
84
70
76
68
80
74
65
69
90
89
72
67
94
86
97
88
78
73
83
88
96
95
94
82
81
80
80
70
Combined Honours
68 CH Ma nches ter
68 CH Ma nches ter
68 CH Ma nches ter
68 CH Ma nches ter
68 CH Ma nches ter
Comb
Comb
Comb
Comb
Comb
10
12
12
19
11
93
88
72
78
48
64
82
48
62
65
83
86
78
75
42
73
86
81
68
61
87
97
83
71
100
77
75
86
67
64
100
92
83
68
55
19
18
14
12
182
10
99
93
86
98
89
75
72
76
81
70
72
60
82
81
78
86
88
70
77
83
64
62
63
55
91
80
81
80
91
93
95
98
88
89
91
83
95
94
93
92
87
80
81
69
76
73
81
78
81
Hons
Hons
Hons
Hons
Hons
_ Ps ychol ogy_Soci ol ogy
_ Forens i c Sci ence_Cri mi nol ogy
_ Cri mi nol ogy_Soci ol ogy
_ Cri mi nol ogy_Ps ychol ogy
_ Bus i nes s _Ma rketing
9 Education
BA(H) Ea rl y Chi l dhood Studi es
BA(H) Ea rl y Chi l dhood Studi es (Wi th Pra ctitioner Options )
BA(H) Youth And Communi ty Work (Nya Endors ed) Prof Qua l i fi ca tion
BA(Hons ) Ma thema tics Educa tion
BA(Hons ) Pri ma ry Educa tion
BA(H) Chi l dhood Studi es
MMU
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
21
Conclusions
The improvements in the MMU overall satisfaction score following several years of very little
change are encouraging. This overall improvement hides a more varied pattern at department
and course level and detailed analyses of this information will help to identify areas that would
benefit from actions to improve student satisfaction. Just a small improvement in each
department would allow us to increase our overall institution score to be in line with the
national average as long as this improvement was consistent across the institution.
Course organisation is linked with overall satisfaction and is where we perform most poorly in
comparison to all other institutions. This is an important hygiene factor to get right as it will
prevent our students from being able to appreciate the improvements we are making
elsewhere.
Efforts to improve positive student engagement with the survey combined with improvements
to the student experience appear to have had the greatest impact in Hollings and the Business
School, where they have made a concerted effort to maximise the results from the survey. Using
the experience of these faculties may help other areas to plan how they will approach the survey
next year.
National Student Survey 2012 (v1.1)
Strategic Planning & Management Information
22