Job Design and Involvement

 Movement vs. Motivation


KITA
What’s wrong with KITA? With movement?

 Extrinsic Motivation:
 "What gets rewarded gets done"
 Based on extrinsic/tangible rewards
 Intrinsic Motivation:
 "What is rewarding gets done"
 Based on intrinsic/intangible rewards


(Taylor’s) scientific management
 Job enlargement
 Job rotation
 Job enrichment (Herzberg)
 Hygienes (salary, relationships, setting...)
 Motivators (responsibility, achievement, recognition…)
Dissatisfied Neutral Motivated

Core Job
Dimensions
Skill Variety
Task Identity
Task Significance
Autonomy
Feedback
Critical Psychological States
Experienced
Meaningfulness of Work
Experienced
Responsibility for
Outcomes of Work
Knowledge of
Actual Results of
Work Activities
Personal &
Work
Outcomes
High Internal
Work Motivation
High-quality
Work Performance
High Satisfaction with Work
Low Absenteeism
& Turnover

IMPLEMENTING
CONCEPTS
Combining Tasks
Forming Natural
Work Units
Establishing
Client
Relationships
Vertical Loading
Opening Feedback
Channels
CORE JOB
DIMENSIONS
CRITICAL
PSYCHOLOGICAL
STATES
PERSONAL
WORK
OUTCOMES
Skill Variety
Task Identity
Experienced
Meaningfulness High Internal
Work Motivation
Task Significance
Autonomy
Feedback
Experienced
Responsibility for Outcomes of Work
High Quality
Work Performance
Knowledge of the
Actual Results of
Work activities
STRENGTH OF EMPLOYEE’S
GROWTH NEEDS
- KNOWLEDGE & SKILLS
- CONTEXT SATISFACTION
High Satisfaction with the Work
Low Absenteeism and turnover

I.
II.
III.
IV.
What and why of a self-directed work force.
The self-directed employee
Evaluation of the assessment center process
The tensions at Berea


“A self-managed work system is one which is designed to produce high levels of employee involvement and motivation through enriched jobs, shared authority and decision making, team-based organization structures, and open communications.”
David A. Garvin in Understanding Self-Managing Work Systems

 PPG developed an assessment center and used extensive simulations and interviews to find the right employees.
What was it that they were really looking for?


 Do you think the assessment center and simulations are effective? Are there any flaws?


 What are the fundamental tensions at the
Brea plant?

 What are the fundamental tensions at the
Brea plant?
 Where do you draw the line about which decisions employees should and should not make?

Production Tasks
Prepare & Maintain Cost budget
Set production/team goals
Work with external customers/suppliers
Select production/work methods
Implement process improvements
Perform routine equip maintenance
Stop production to address quality concerns
Work with internal customers and suppliers
Assign daily tasks to work team members
Maintain safety and housekeeping
Personnel Functions
Make compensation decisions
Handle performance appraisals
Handle individual performance problems
Select team members
Determine & address training needs
Handle vacation scheduling

 What are the fundamental tensions at the
Brea plant?
 Where do you draw the line about which decisions employees should and should not make?
 Why is there so much grumbling going on at the plant?