John Johnson
Address: 321 Iron Street - Nowbury, CT 05555
Home phone: 203.555.5555
Cellular phone: 203.777.777
Email: qwerty@domen.net
PRESIDENT / GENERAL MANAGER - AUTOMOTIVE INDUSTRY
Emerging Automotive Dealerships /Automotive Consultant f
Business Professional
Dynamic, competitive automotive management professional with
20 years experience in retail automotive. Imaginative and
innovative individual with proven management, sales,
advertising, marketing and new business development skills.
Broad-based experience in retail and wholesale automotive
environments. A history of significant profit, volume and
customer satisfaction achievements, which illustrate the
ability to combine cost control, revenue growth and process
improvements through effective staff training and
motivation.
STRATEGIC PLANNING
BUDGETING/FINANCE
RETAIL SITEDEVELOPMENT
TEAM-BUILDING
STAFF DEVELOPMENT
PROFTTABILITY IMPROVEMENT
MARKET ANALYSE
NEW /USED VEHICLES
ADVERTISING AND MARKETING
PROFESSIONAL EXPERIENCE
CRG DOLLAR MOTORS, INC., Anywhere, Illinois
1992 — present
CarRightGroup dealerships sell new and used vehicles and
market a complete line of aftermarket automotive products
and services. UAG operates 103 franchises in 16 states and
Puerto Rico.
President and General Manager
Directly responsible for overall profitability, sales and
service for this large volume Chevrolet dealership which
generates more than $30 million annually in sales revenues.
Define and implement long and short-term objectives; oversee
and control all daily operations, policy implementation,
advertising/promotions and strategic direction. Set and
administer budgets; initiate cost controls to ensure
profitability. Recruit, hire and motivate a staff of 65
including key management and support personnel for sales,
finance and insurance, service, parts and body shop
departments; evaluate overall and individual performance,
and devise and implement proactive management training
processes. Establish departmental goals with management
team, which are based on exceeding the expectations of
customers through continuously improving products and
services. Provide an environment of mutual trust and respect
and demand the highest ethical standards from staff and
management.
— Recruited to revitalize dealership that had been in an
annual loss situation. Reduced losses the first year that
amounted to a $1 milliontum-around in year two.
— By 1999, increased dealership performance to produce
revenues in excess of $30 million with over$l.1 million in
net profit representing gross profit margins over 15%, net
profit returns over 35% and 106% fixed coverage.
— Successful in hiring, motivating and retaining quality
personnel by creating a positive work environment, resulting
in increased employee retention and excellent customer
satisfaction. Created and implemented a comprehensive
employee satisfaction program and benefit package.
— Reduced total expenses by correcting cash-flow problems,
improving inventory turnover, and upgrading facilities to
enhance energy savings and environmental compliance.
— Create and design all advertising and marketing campaigns;
knowledgeable in all media venues with expertise in print
and electronic marketing. Demonstrated experience in ecommerce initiatives.
— Perform annual budgeting, including capital requirements,
and implement weekly forecasting and reporting.
— Create, implement and participate in various community
relations initiatives such as the Illinois State Redbird
Club, Mothers Against Drunk Driving, McLean County Humane
Society, Easter Seals-UCP's Timber Pointe Outdoor Center,
and YMCA's Partner for Youth Program which elevated
Century's position in the community.
HENRY MALCOLM CHRYSLER-PLYMOUTH-DODGE, INC, Mills, South
Carolina
1986—1997
Purchased dealership at age 27; sod business in 1997 to a publicly-held dealer
group.
Owner / President
Owned and operated a successful 1,200-unit auto dealership. Developed business
from $12 million per year gross revenue to over $25 million a year in 1997. Hired
and trained entire staff, negotiated with vendors and acted as liaison with
manufacturers and suppliers; coordinated advertising and promotions; set budgets;
implemented customer-relations programs. Maintained solid network of contacts
with multiple financing sources to facilitate placement of all loans. Also,
implemented a successful secondary finance department which involved tracking
secondary finance contract placement and in-house "Buy-Here-Pay-Here" terms
and payments.
— Achieved profitability every month since the inception of the company until it
was sold in June 1997.
— Established a management philosophy of hiring the right person for the right job
and provided a positive working environment including competitive compensation
and incentives to retain the highest quality individuals. Instrumental in developing,
guiding and coaching staff toward empowerment and self-management resulting in
a very low turnover in personnel.
— Dramatically improved and maintained CSI though the implementation of
proactive, customer-oriented sales and service management techniques with the
ultimate goal of earning customers for life.
— Exceeded regional and national CSI ratings while achieving sales effectiveness
of 142% for market area.
EDUCATION AMD RELATED CURRICULUM
KALAMAZOO COLLEGE; Kalamazoo, Michigan Bachelor of Arts Degree in
Psychology — 1980
GENERAL MOTORS DEALER EXECUTIVE FORUM
Graduate —1983
Participant in numerous National Automobile Dealers Association seminars and
events. Completed Resource Development courses in sales management and F&I
management. NCM (Nichols, Campbell & Morrow) GM 20 Group participation.
Extensive "Customer One" Dealership Operations training through Chrysler
Corporation. Quarterly Business Planning Seminars with United Auto and Young
Automotive Group.
PROFESSIONAL AFFILIATIONS
PRESIDENT OF EASTERN lLLINOIS CHEVROLET DEALERS AD
ASSOCIATION
MEMBER OF MCLEAN COUNTY CHAMBER OF COMMERCE
MEMBER OF BETTER BUSINESS BUREAU OF MCLEAN COUNTY
MEMBER OF ILLINOIS AUTOMOBILE DEALERS ASSOCIATION
MEMBER OF NATIONAL AUTOMOBILE DEALERS ASSOCIATION
MEMBER OF GENERAL MOTORS DEALERS 20 GROUP