Operational Excellence Leadership Forum - On-The

July 29th, 2014
© Equifax Confidential and Proprietary
Equifax Today
Equifax (NYSE:EFX) is a $2.3 billion global information
solutions company and member of the S&P 500 with a
heritage dating back 115 years.
Equifax maintains data on more than 600 million
consumers, 81 million businesses, and 220 million
employee files worldwide.
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Equifax Global Presence
#1 in market
#2 in market
Note: Equifax presence in Brazil, India and Russia are through joint ventures.
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Equifax Vision
To be the global leader in
information solutions that
creates unparalleled insights to
customer challenges.
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What We Deliver
Unique Value Added Solutions
› Unique Data Assets
› Credit
› Income
› Employment
› Wealth
› Business Analytics
› Property
› Scores
› Vehicle
› Bankruptcy
› Cash flow
› Prepayment
› Propensity
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› Data Software
› Behind the Firewall
› Decisioning Systems
Unique Data Assets
Unique to Equifax
Income & Employment Data
Asset/Wealth Data
Telephone & Utility Payment History
Fraud & Authentication Data
Small Business Exchange
Securities Compliance Data
Unemployment Claims
Standard Assets
Credit Data
Property Data
Identity Verification
Commercial Demographic Data
Consumer Demographic Data
Global Linkage
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Employee Files
Trade Accounts
Public Records
Business Units | BUs
U.S. Consumer Information Solutions | USCIS
› B2C insights, consumer credit info, wealth, assets
› 1Q 2014 Revenue: $243.9M
North America Personal Solutions | PSOL
› Credit monitoring and identity management
› 1Q 2014 Revenue: $54.1M
North America Commercial Solutions | NACS
› B2B data marketing and capabilities to manage risk
› 1Q 2014 Revenue: $22.9M
by BU
International | INTL
› B2B and B2C Capabilities: Credit, Fraud and Identity
› 1Q 2014 Revenue: $143.9M
Workforce Solutions | WS
› Employer and verification services
› 1Q 2014 Revenue: $119.7M
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Personal Information Solutions
Equifax.com | Consumer Credit, Debt, & Financial Information
› Online credit monitoring
› Personalized credit information and financial support
› Access to credit report/scores from Equifax, Experian and TransUnion
› Flagship product: Equifax Complete™
TrustedID | Identity Theft Protection
› Focus on identity protection, including medical identity
and online reputation monitoring
› Educational content through IdentityProtection.com
› Flagship product: IDEssentials™
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Consumer Information Solutions
Enterprise Solutions | Insights, Technology & Analytics
› Data-driven insights, industry expertise, technology and world-class analytics
› Enable consumer success across multiple area with an intense focus on:
 Financial Institutions
 Mortgage
 Insurance
 Automotive
 Telecommunications & Utilities
 Credit Cards
Integrated Product Set | Marketing, Risk & Fraud and Authentication
› Products span the customer lifecycle
› Mitigate risk and maximize results
 Identify specific customer opportunities
 Collecting on existing debt
› Enable business growth and success
› Direct marketing capabilities
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Commercial Information Solutions
Customer Acquisition | Relationships
› Find, qualify and validate business customers faster and more securely
› Manage customer/supplier data for increased revenue and cost-savings
Strategic Planning | Industry Insights & Benchmarks
› Leverage robust market intelligence for strategic decision-making
› Gain industry and portfolio-level insights
Risk Management | Process Automation
› Protect against fraud with business identity verification
› Mitigate risk with visibility into the financial health of your customers/suppliers
Manage My Own Business | Financial Tools
› Take control over the financial health of your business
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Workforce Solutions
Verification Services | Employment, Income & Identity
› Third-party verification solutions – trusted employer, institution, government reported data
› Vital decisioning tools for a wide-range of industries (i.e. mortgage, pre-employment screening, public
assistance, etc.)
› The Work Number® database
 226 million payroll records (54 million current)
 Direct from 2,500 contributing employers
› IRS Tax Transcripts (4506-T)
› SSN Verification & Identity Authentication
Employer Services | Workforce Analytics, HR Services & Compliance
› Employment and Income Verification
› Unemployment Claims and Cost Management
› I-9 Management – Integration with E-Verify
› W-2 Management, Paperless Pay & Employer Tax Services
› Compliance Center – new hire and required employment documentation platform
› Tax Credits & Incentives – WOTC screening with eSignature
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Differentiated Data
› 360° consumer view with linked credit data (consumer and commercial) and wealth and income information
› Continuous integration of new and unique data sources
Identity and Fraud Solutions
› Consumer verification/authentication solutions
› Next-generation fraud solutions (focus on Telco, FI and SME)
Technology and Analytical Services
› Using decisioning platforms to help businesses facilitate/automate
various credit decisions
› Analytical and modeling services that provide enhanced insights for decision making
Information Solutions
› Personal Information Solutions – Products to help consumers monitor and protect their credit and identity
information and make more informed financial decisions
› Commercial Information Solutions – Data to help businesses make the best credit decisions
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Global Operations Overview
Line Functions
Global Fulfillment
Consumer & Business Svcs.
• Operational fulfillment of client product and
services from NPI to delivery
• Supports CMS, CDC, KCP, Commercial,
Mortgage, Verification Services
• 375 people supporting $364M revenue
Workforce Solutions
• Delivers customer care and client support
• Consumer disclosure / dispute services,
business / employer / employee support in
boarding, customer care & sales support
• 222 people and ~1,000 offshore/contingent
agents supporting USCIS, PSOL and WS
• Providing product and service fulfillment, data
operations, customer/consumer service and
Lean/process improvement in 15 countries
• 572 people supporting $620M revenue
Shared Services
• Provides customer support implementation,
document management and consulting services
for Workforce Solutions
• Services include UC, employee services,
employer tax services and tax credits &
• 908 people supporting $468M revenue
Data Operations
• Driving operational execution and labor
arbitrage across all BU’s, Global Op’s, IT and
• Supports $24M in annual revenue & $9.5M in
annual cost saving
• Processes 30M work units annually with 525
• Data ETL (extract, transform, load) support for
the business
• Manages data foundation for USCIS, NACS,
PSOL and WS as primary interface with Equifax
data furnishers
Support Functions
Enterprise Growth Initiatives
Global Process Improvement
Procurement & Real Estate
• Strategic refinement / execution for
Equifax growth strategies
• Portfolio of 10-15 initiatives with
monthly SLT reporting supporting
revenue of $30-50M annually
• Drive financial impact across Equifax
while evolving to a Lean culture
• BU, COE and Client based efforts
driving margin impact of $20-30M
• Leads facility management /
specified third party transactions &
• Manages ~$53M in annual spend
and 80 global facilities; $170M in
annual procurement spend
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Op’s Planning & Analysis
• Development / deployment of
infrastructure to support delivery of
Global Op’s goals & objectives
• Growth Playbook, initiative reviews,
op’s and SLT reviews
Key Enablers for Achieving Operational Excellence
LEAN and
• LEAN/PI initiatives have
driven strong business
benefits across the
• Deployed PI resources
across the majority of the
company’s controllable
cost base
Initiative and
• Executed on average 10
EGI’s a year
• Class of 2013 EGIs
delivered strong results,
including …..
New Product
• Leveraged the talent
of 3000+ operations
employees worldwide
• Dedicated team
supporting new product
launch planning
• Engaged associates
enterprise-wide in LEAN
efforts and completed
hundreds of LEAN
initiatives over the past
few years
• Implemented Operations
Innovation Hours
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Equifax in the Community
The Equifax Foundation provides grants in four specific categories:
Outreach | 55%
Education | 25%
Arts | 10%
Other | 10%
Equifax supports organizations around the world that provide basic services (food, shelter,
clothing, assistance) to low-income citizens and communities.
Equifax contributes to organizations that provide educational opportunities at the K-12 level.
The arts are important to a thriving and healthy community.
A wide variety of organizations that serve our communities
in different ways.
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Investing With Equifax
S&P 500
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Model Integration Tool
What is the Model Integration Tool?
A web-based user interface that provides the ability to streamline deployment of predictive models
from development (SAS/R/SPSS) to production allowing you to deploy, audit, integrate and
execute with ease. The Model Integration Tool generates a vendor neutral executable model
specification known as PMML (Predictive Modeling Markup Language) and deploys it to a PMMLbased execution engine without requiring any recoding by IT.
Why is it important for Equifax and our customers?
Improve Operational Efficiency: Reduce time to market for predictive analytics by accelerating
the deployment of models by 4-7 months which is about a 40%-60% reduction in the overall
predictive model development
Greater Flexibility: Leverage other modeling techniques & new insights with the adoption of
Improve Model Governance: Meet increasing regulatory demands
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