Executive Summary - mobilemarketing2012

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Introduction to Bulk SMSC
IBA, Karachi
2012-03-24
SMSC
 What is SMS and SMS-C?
 Types of SMS:




MO – MT
MO – AT
AO – MT
AO – AT
 Originally, All SMS Gateways were designed for MO – MT traffic.
 Later, AO – MT and MO – AT SMS were introduced
 Standards used for Application interface include:
 SMPP: More widely used and acknowledged, supported by Mobile Arts
 CIMD: Nokia SMSC specific, supported by Mobile Arts
 Bulk SMSC mainly focuses on AO – MT SMS for advertisement.
 All SMS flows to follow in next slides
2
SMS Flow-MO – MT
Normal GSM Network
IN
3. AC, Continue
5. ACR
8. MT-FSM
2. IDP
SMSC
4. FSM
MSC-B
7. SRI-Resp
6. SRI
MSC-A
9 MT-SMS
HLR
1- MO SMS
B-Party
A-Party
3
SMS Flow-MO-App Terminated
IN
Normal GSM NW
5. ACR
6. MT-FSM
3. AC,
Continue
SMSC
App
Router
2. IDP
4. FSM
MSC-A
7
1
Application
B-Party
A-Party
4
SMS Flow-App Originated-MT
Normal GSM NW
3.SRI
HLR
4. SRI-Resp
2. FSM
SMSC
App
Router
5. MT- FSM
MSC-B
1
6
Application
A-Party
B-Party
5
Mobile Arts Bulk SMSC
 Specifically designed to cater SMS based
Marketing/Advertisement needs of a Telecom
Operator
 Advantages:
 Complete offload of Legacy SMSC for advertisement traffic
 Very user friendly interface for campaign management
 Distribution List Management
 No Connection/Capacity Utilization of Legacy SMSC
 SMPP based connections to 3rd Party Advertisers
6
Bulk Messaging
Web Clients
3rd
Party CP /
Advertisers
B-SMSC Solution
MEWS
SMSC
7
SMSC Solution
Bulk Messaging
Web Client
SMPP Client
web
SMPP
Bulk Messaging
Web Server (MEWS)
Distribution
List Handling
Reporting/
Monitoring
 Salient Features:
 MEWS: Message
Enabler Web Server
 SMPP: Short Message
Peer to Peer
 OAM: Operation and
Maintenance
 Distribution List
Handling
 Campaign
Management
 Report/Monitoring
SMPP Server
Campaign
Management
SMS
Delivery Engine
OAM
main components
SS7
HLR
SS7
MSC
GERAN/UTRAN
Solution Overview
mobile
8
Features
 Distribution List Management for SMS
 This includes distribution lists of the following types:
1. DL_Type = MSISDN_only (default): exactly the same message will
be sent to all MSISDNs
2. DL_Type = MSISDN_and_message: the entire message text is
explicitly defined for each MSISDN (non-text content is identical for
all MSISDNs)
3. DL_Type = MSISDN_and_fields: a common text template (common
for all MSISDNs) is defined for the DL and the template can include
1 or several fields that shall be explicitly defined for each MSISDN.
Thus, the text string(s) to be inserted in the field(s) of the
template are defined explicitly for each MSISDN in the DL (non-text
content is identical for all MSISDNs)
Features
 Campaign Management for SMS
 This includes:
• Naming of campaign
• Scheduling of Campaign (time-based and campaign-based scheduling)
• Manual start of campaign
• Manual cancel of campaign
• Manual Suspend and Resume of campaign
• Automatic Suspend during defined time intervals (e.g. nightly)
 Overall Report for all SMS Campaigns
 This includes the following statistics:
• Number of campaigns in state “Initiated”
• Number of campaigns in state “Ready”
• Number of campaigns in state “Cancelled before ready”
• Number of campaigns in state “Validity_period expired”
• Number of campaigns in state “Cancelled before validity_period
expired”
 The Overall Report for all Campaigns can be retrieved at any time.
Features
 Campaign-Specific Summary Report for B-SMS
 The Campaign-specific Summary Report can be retrieved in any state of a
Campaign
 The campaign-specific summary report shall contain the following
information:
• Campaign Name
• Message id
• List name
• Message content
• Start date
• End date
• Number of customers (number of unique MSISDNs in the list)
• Number of successful SMS deliveries
• Number of unsuccessful SMS deliveries
• Campaign state (initiated, ready, cancelled before ready, validity
period expired, cancelled before validity period expired)
 The Campaign-specific Summary Report can only be deleted when a
Campaign has ended
Features
 Campaign-Specific Detailed Report for B-SMS
 The local MEWS user can request Delivery Receipt for any
campaign
 The Campaign-specific Detailed Report contains six lists:
• List of MSISDNs to whom the SMS was delivered successfully
• List of MSISDNs to whom the SMS was delivered
unsuccessfully, with reason
MEWS Interface
(Distribution List Management)
13
MEWS Interface
(Send Bulk) 1/2
14
MEWS Interface
(Send Bulk) 2/2
15
MEWS Interface
(General Overview)
16
MEWS Interface
(Campaign Scheduling) 1/2
17
MEWS Interface
(Campaign Scheduling) 2/2
18
Complete Campaign Flow
(Operator Initiated)
 Step 1:
 Marketing decides to start promoting a new service
 Step 2:
 Marketing requests Business Intelligence to provide list of MSISDN (Distribution List)
for specific ARPU segment of subscriber base
 Step 3:
 Marketing decides on the exact text to be sent to subscriber
 Step 4:
 Marketing using the MEWS interface uploads the new Distribution list to the system
 Step 5:
 Marketing using the MEWS interface submits the campaign to Bulk SMSC
 Step 6:
 Marketing can extract periodic campaign status any time
 Complete report available after completion of Campaign.
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