Due to internal re-structure
Clarendon Park Medical Centre
Are seeking to appoint a
Practice Manager
25 hours per week over 4 days
We are a friendly two Partner GMS practice situated in the popular
Clarendon Park area of Leicester. The practice is committed to providing
high quality Primary Care services to our list size of 4700 patients. We
are looking to appoint a pro-active, capable manager responsible for the
day to day running of the practice, able to manage the forthcoming
changes within Primary Care. The successful candidate will require a
good all round business acumen with excellent HR/Interpersonal skills.
Good organisational and time management skills are essential, as is the
ability to work using your own initiative.
You will be supported by our excellent clinical and admin teams.
Experience in a similar role is desirable but mentorship is available to an
exceptional candidate.
Salary is commensurate with experience and skills.
An information pack containing Job Description Person specification and
application form is available on the practice Website:
www.clarendonparkmedicalcentre.co.uk
Closing date: 20th November 2015
CLARENDON PARK MEDICAL CENTRE
TEL: 01163196093
296 Clarendon Park Road
Fax: 08444773327
Leicester
LE2 3AG
www.clarendonparkmedicalcentre.co.uk
Dear Applicant
Thank you for your interest in the Practice Manager Vacancy at Clarendon Park
Medical Centre.
You should find the following documents:
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Vacancy Details
Practice Synopsis
Job Description
Person Specification
Application Form
To apply for the post please complete the application form – CV’s will only be
accepted with a completed application.
Please ensure you address how you match the Person Specification in your
application.
If you wish to find out more about the post, please contact myself by email
An informal visit can be arranged by appointment in advance of your application.
The closing date for applications is 20th November. If your application is successful
you will be required to give a small presentation – details will follow with interview
invitation.
If you have not heard from us by 2nd December then unfortunately you have not
been selected for interview.
Yours sincerely
Jodie Marriott - Practice Manager
0116 2449804
Jodie.marriott@gp-c82122.nhs.uk
Practice Manager
Job Details
Start Date
We very much hope that the new Practice Manager will be able to join the practice
early next year. There will be a period for hand over with the current Practice
Manager.
Hours
The post is for 25 hours per week, worked across 4 days with Thursday being a day
off. However the post holder is expected to be flexible in their working patterns to
reflect the needs of the business. Additional hours may be required to cover
holidays, sickness and attend meetings out of normal business hours
Salary
Salary is dependent on experience and skills
Holiday Entitlement
Current entitlement is 6 weeks Pro-rota in addition to statutory Bank Holidays. The
holiday year runs January – December
Pension Scheme
The position is eligible for membership of the NHS Pension Scheme
Continued Professional Development
The Practice Manager is expected to update his/her skills regularly to ensure
continued professional development.
Clarendon Park Medical Centre
296 Clarendon Park Road
Tel: 01163196093
Fax: 08444773327
Leicester
LE2 3AG
www.clarendonparkmedicalcentre.co.uk
About Clarendon Park Medical Centre
Clarendon Park Medical Centre is located in the affluent Clarendon Park
area of Leicester. We are high achieving GMS Practice using Systmone
with a list size of approximately 4700 patients covering Castle and
Knighton Boroughs.
The Practice has two partners and employ 2 salaried GP’s one long term
locum GP, 2 Practice Nurses, HCA and 14 other staff members.
We are active members of Leicester City Clinical Commissioning Group
and Locality Representation. We offer a wide range of enhanced
services and have special interests in Sexual Health, Chronic Disease,
Minor Surgery and Vasectomy.
The practice is actively involved with Across Leicester Federation.
We have a dedicated and highly motivated team offering both excellent
clinical care and administrative support; we are a friendly and well
organised practice looking for a motivated Practice Manager to share our
commitment in the delivery of high quality patient care and the Practices
long term aspirations.
JOB DESCRIPTION
JOB TITLE:
PRACTICE MANAGER
REPORTS TO:
THE PARTNERS
HOURS:
25 hours to be worked over 4 days
Job summary:
Provide leadership and management skills to enable the practice to meet its agreed
aims and objectives within a profitable, efficient, safe and effective working
environment.
Job responsibilities:
Strategic management and planning
The post holder will:
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Keep abreast of current affairs and identify potential threats and opportunities
Contribute to practice strategy; formulate objectives and research and
develop ideas for future practice development
Monitor and evaluate performance of the practice team against objectives;
identify and manage change
Develop and maintain effective communication both within the practice and
with relevant outside agencies
Prepare and annually update the practice development plan, oversee the
implementation of the aims and objectives
Financial management
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Liaise with the Practice Business Administrator on matters of Practice Finance
Through negotiation with the LCCCG and preparation and submission of
development plans, ensure the practice receives an appropriate and equitable
allocation of available resources
Understand and report on the financial implications of contract and legislation
changes
Procurement processes to ensure new and existing services are maintained
Human resources
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Oversee the recruitment and retention of all Practice staff and provide a
general personnel management service
Ensure that all staff are legally and gainfully employed. Monitor skill-mix and
deployment of staff
Manage staffing levels within target budgets
Evaluate, organize and oversee staff induction and training and ensure that all
staff are adequately trained to fulfil their role
Oversee staff training to ensure practice commitment to continued
professional development throughout the team
Manage effective non clinical staff appraisal and monitoring systems, provide
support to the Senior Partner for clinical staff appraisals
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions,
employment contracts and employment policies)
To Liaise with Peninsula Employment Advisory Service
Organisational
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Convene MDT and other staff meetings, prepare agendas and ensure
distribution of minutes as necessary
Organise MDT meetings with external organisations for example Loros Gold
Standards
Develop and maintain Practice protocols and procedures, review and update
as required with particular emphasis on Care Quality Commission
To plan and implement new procedures and services
To ensure Practice is CQC compliant
Ensure that Practice premises are properly maintained and that adequate fire
prevention and security systems are in place
Manage the procurement of practice equipment, supplies and services within
target budgets
Develop and review Health & Safety policies and procedures and keep abreast
of current legislation
Arrange appropriate insurance cover
Ensure that the Practice has adequate disaster recovery procedures in place
Arrange appropriate maintenance for practice equipment
Patient services
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Adopt a strategic approach to the development and management of patient
services
Ensure service development and delivery is in accordance with local and
national guidelines
Ensure that the practice complies with NHS contractual obligations in relation
to patient care
To manage practice complaints procedure, audit and feedback
Maintain registration policies and monitor patient turnover and capitation
Oversee and/or develop repeat prescribing systems
Oversee and/or develop and manage an effective appointments systems
Oversee and/or organise surgery timetables, reception rota/duty rotas and
holiday cover for staff
To liaise with Administrator to organise appropriate Locum Cover
Routinely monitor and assess practice performance against patient access and
demand management targets
Develop and implement an effective complaints management system
Liaise with Practice Patient Participation group
To work towards reinstating practice virtual PPG
Information management and technology
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Evaluate and plan practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT including DoH
initiatives, CCG templates, Protocols and Initiatives, Sharing implications of
patient records, Gemima resources, regularly update the practice team
Motivate, support and monitor staff in the use of IT; organise, oversee and
evaluate IT training
To manage and maintain patient confidentiality with information sharing
systems for example MIG and other Shared Data agreements
Ensure that the practice has effective IT data security, back-up, maintenance
and disaster recovery plans in place
Liaise with and report on behalf of the Practice Information Governance Lead
and ensure practice systems are maintained and up to date
To ensure Practice operates within governance of Data Protection Principles
Liaise with the CCG regarding systems procurement, IT funding and national
IT development programmes.
Maintain the practice’s website.
Practice Privacy Officer
To liaise with the practice Caldicott lead – understand the principles of
Caldicott
General
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To maintain and monitor practice reporting for Significant events, RIDDOR
and Serious Untoward Events etc
To ensure day to day functional needs of the practice are met
To attend any relevant meetings on behalf of the practice for example PLT
To liaise regularly with the Senior Partner
To organise social events on behalf of the Practice
Any other reasonable duties pertinent to the post and the successful running
of the practice
Confidentiality:
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In the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and
their carers, practice staff and other healthcare workers. They may also have
access to information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers
or the business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and
management their own and others’ health, safety and security as defined in the
practice Health & Safety policy, the practice Health & Safety manual, and the
practice Infection Control policy and published procedures. This will include (but will
not be limited to):
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Ensuring job holders across the practice adhere to their individual
responsibilities for infection control and health and safety, using a system of
observation, audit and check, hazard identification, questioning, reporting and
risk management.
Maintain and up to date knowledge of health and safety and infection control
statutory and best practice guidelines and ensure implementation across the
business
Using personal security systems within the workplace according to Practice
guidelines
Identifying the risks involved in work activities and undertaking such activities
in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate
and manage the training of others
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Using appropriate infection control procedures, maintaining work areas in a
tidy and safe way and free from hazards, and initiation of remedial /
corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards
and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean,
identifying issues and hazards / risks in relation to other work areas within the
business, and assuming responsibility in the maintenance of general
standards of cleanliness across the business in consultation (where
appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work
space standards
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and
colleagues, to include:
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Acting in a way that recognizes the importance of people’s rights, interpreting
them in a way that is consistent with practice procedures and policies, and
current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and
colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
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Participation in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or professional
development
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
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Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either
directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team
activities and making suggestions on ways to improve and enhance the
team’s performance
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Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within
the team and will strive to:
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Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people’s needs for alternative methods of communication and
respond accordingly
Contribution to the implementation of services:
The post-holder will:
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Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and
guidelines will affect own work
Participate in audit where appropriate
Practice Manager Person Specification
Essential
Academic/
Vocational
Qualifications
Good General Education
Desirable
Management Diploma
A demonstrable commitment to continued
professional development
Experience
Managing/supervising a diverse team
Conducting Appraisals
Knowledge of
 recruitment processes
 Employment Law and contracts
 Health and Safety
 Handling Complaints
Procurement of contracts
Excellent knowledge of Microsoft Office
Knowledge of NHS
Confident to use Bespoke IT systems
Working in Primary Care
Understanding Systmone Clinical
system or similar
Knowledge/
Skills
Excellent communication (written and oral)
Excellent interpersonal skills
Able to manage IT systems
Ability to manage change
Good time keeping and the ability to
prioritise own workload
To respond to and deal with situations as
they arise on a day to day basis
To understand the concept of team working
Qualities/
Attributes
Hardworking
Committed
Reliable
Good sense of humour
Able to work using own initiative
Flexible towards working hours as workload
dictates
Other
Enhanced DBS Check
Driving Licence
Understanding importance of Confidentiality
and Data Protection principals
Non Smoker
Equality and Diversity