Guillermo Zebadua
Project Manager
Hands-on Project Manager, highly motivated individual with excellent presentation, quick
learning skills, team building attitude, lots of initiative and creative problem-solver.
Experience
LOCATION
225 Walden St,
Cambridge, MA 02140
PHONE:
(617) 669-4669
EMAIL:
gzebadua@gmail.com
WEB (demos & videos):
http://www.gzebadua.com
Project Manager, Healthcare Industry
Best Doctors Inc.
I lead, manage and implement projects within the organization to revamp our operations to
ensure global scalability. Proficient in creating business cases, business plan documents and ROI
estimations for different departments, I identify and prioritize key activities, deliverables and
stakeholders to ensure that we meet our objectives in time and budget while proactively
addressing project’s risks, change requests and issues, escalating them when required.
The projects I have worked on so far:
 Pulse system – Managed the development and deployment of a case management
system for US and Canada using the Agile development framework. Achievements:
Successful on time deployment of the software.
 Program Management Office (PMO) definition – Helped develop the structure,
document templates (Business case, business plan, standardized ROI calculations,
change requests and lessons learned) and best practices to follow for upcoming
projects. Achievements: The PMO office was created and all PMs assigned to it, PMO
reporting directly to the COO.
 Brightwork system – Researched options and implemented this Project Management
system for project visibility and control for the newly created PMO office.
Achievements: Implemented system (and ported existing project data) in just 2
months, providing real-time visibility on all projects to the Executive Leadership.
 Great Plains system upgrade and migration – Managed the upgrade of this financial
software suite from version 10 to 2013 while ensuring low disruption levels to the
Corporate Finance department. The new system now resides in a high availability
clustered environment for global operation. Achievements: Project was finished 17
hours ahead of schedule without unplanned service disruption (weekend deployment).
 Electronic claims submissions (EDI to BCBS CareFirst) – Researched several
clearinghouses and EDI vendors, worked with the business to select the appropriate
one and managed the clearinghouse setup, ERA/EFT setup, ETLs, reports and process
definition to support the claims electronic submission to BCBS. Achievements:
Successful implementation just ahead of time for a proposed threefold caseload
increase by BCBS, starting on October 2014.
 Peak Performance project – I help the Executive Leadership team manage several
process improvement initiatives around the globe to ensure resource availability and
on time results. Achievements: Helped complete the creation of a new service after the
exit of a critical departmental head, orchestrated the launch of several marketing
campaigns and the opening of the office in Melbourne.
(Tel: +1 617 426 3666, URL: http://www.bestdoctors.com)
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May 2013 – Aug 2014
Boston, MA, USA
Guillermo Zebadua
Project Manager
System Administrator, Lead Applications Developer
Harvard University - School of Engineering and Applied Sciences
LOCATION
225 Walden St,
Cambridge, MA 02140
PHONE:
(617) 669-4669
EMAIL:
gzebadua@gmail.com
WEB (demos & videos):
http://www.gzebadua.com
Oct 2011 – May 2013
Cambridge, MA, USA
Fully owned more than 50 projects from inception to deployment/support and I was
responsible for all interaction with faculty, students and staff soliciting websites or application
developments.
Maintained 250+ websites and enterprise applications including the school’s main website:
http://www.seas.harvard.edu. Responsible of backups, upgrades and systems recovery of the
various enterprise applications and databases, both scheduled and on-demand.
Main achievements:
Designed several custom websites and process workflows (in Windows/SharePoint and open
source environments) and led the migration of sites from 2007 SharePoint environments to
other 4 secure SharePoint 2010 environments.
Deployed several enterprise applications during my tenure: events management systems for the
Events office (EMS), User Administration systems for the IT office (UMRA), Auditing systems for
the Finance office (Axceler ControlPoint) and Collaboration systems for the Senior Leadership
Council (Accellion suite).
(HR Dept.: +1 617 495 4586, several references available. URL: http://www.seas.harvard.edu)
IT Operations Manager
Grupo Constructor Rio Dorado
Sep 2009 – Mar 2011
Chiapas, Mexico
At Rio Dorado I was able to grow from an Applications Developer (2005-2006) to an IT
Operations Manager in Rio Dorado with the help of a hard-earned MBA in-between. As an
Applications Developer, I designed the company website in three different occasions, developed
an inventory system for the production facilities using VB6 and help the Sales and Finance
departments develop an integrated RFQ system.
As an IT Operations Manager, I coordinated 8 people's efforts toward a single technology
integration (ERP), led a company wide data governance campaign and launched several
initiatives to help transition the company to other cost-effective email and collaborative
software solutions. I also led a third redesign of the company website for international
customers.
Main achievements: improvement of debt collection from 60 to 30 days, reduced costs of by
14% due to better constructions site planning, and reduced theft incidents due to improved
controls in the ERP system. We also received 50% more client calls per week and 1200+
prospective walk-ins after the site redesign went live.
(Tel: +52 961 612 5507, http://www.riodorado.com.mx)
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Guillermo Zebadua
Project Manager
Project Leader
Storecheck, Market Data Mining & Trends Analytics
LOCATION
225 Walden St,
Cambridge, MA 02140
PHONE:
(617) 669-4669
EMAIL:
gzebadua@gmail.com
Nov 2006 – Aug 2007
Queretaro, Mexico
I developed and implemented our Point of Sale and Analysis software “TiendaPro” to 500+
stores that acted as evaluation test-beds for product and marketing campaigns for Coca-Cola
Mexico, Colgate-Palmolive, Procter & Gamble, Dannon Group, Gerber and Kellogg’s Mexico.
Packaged as a complete solution for store clerks, the Point of Sale allowed them to keep their
inventories, payrolls and reporting in a single free solution while allowing us to keep track of the
campaigns (Written in Java with MySQL as backend). Main achievements: Doubled the data
collection process percentages while halving the time required for data syncs (and allowing the
operation teams visit more stores) by doing data pre-filters on the local computer (and only
sending statistical significant data back to our servers).
(Tel: +52 442 245 1637, http://www.storecheck.com, http://www.tiendapro.com)
WEB (demos & videos):
http://www.gzebadua.com
Education
Master in Business Administration, EGADE Business School
Monterrey Tech - ITESM
Aug 2007 – May 2009
GPA: 3.9, Granted a full scholarship. Selected within the top 3 business plans in the
MBA out of 19 total.
B.S. Information Systems Management
Monterrey Tech - ITESM
Aug 2002 – Dec 2006
GPA: 3.9 - ITESM is considered the best private university in Mexico and a leader in Latin
America. All Degrees are accredited by the Board for Engineering and Technology and the US
Southern Association of Colleges and Schools:
http://www.itesm.mx/wps/wcm/connect/EBS/EGADE+Business+School+ND/)
Languages
English and Spanish (full working proficiency)
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