Your Network Management Partner
SNMPc 7
Castle Rock Computing
• Silicon Valley based Network
Management Specialist
• Founded in 1987
• Over 120,000 SNMPc Shipped
• Customers include Fortune 500,
SME’s, MSP’s OEM’s
The Need For
Network Management
I'm sitting at my desk trying to catch up on
the usual 100 jobs that need doing when
the phone rings………..
"Hello, is that the help desk? My [fill in the
name of your application] isn't working.
What are you going to do about it?“
And so begins another frantic troubleshooting
session to try to resolve a user's problem.
Problem is, if it's a network problem it
probably won’t be a single user who will be
calling the phone. And they won't
necessarily be junior staff members either!
Network Management
A solid computing architecture connected by a
reliable network is a critical component of
any modern successful business.
It is vital to know that a problem exists before
it impacts critical business applications.
Proactive network management requires that
all infrastructure components required to
deliver services to users are monitored and
performing at optimal levels.
Aspects of
Network Management
• Fault Management
– Whats Up & Whats Down?
• Performance Management
– How is my Network Performing?
• Asset Management
– What devices are on my network?
• Capacity Management
– How do I plan for consistent,
reliable network growth?
Benefits to Customers
• Reducing Mean Time to Repair
(MTTR)
• Improving Service Availability
• Providing Critical reporting
• Capturing Performance Metrics
• Providing input to Infrastructure
Planning efforts
• Performance testing for platforms and
applications
• Integration with Asset Management
and Helpdesk tools
Common Features
• Standards Based
– SNMP v1, v2c,
– SNMP v3 Secure DES encrypted
management protocol
• Vendor Independent
– Manage any SNMP device from any
Vendor
– MIB Compiler/Custom Expressions
– Receives SNMP alerts from any device
SNMPc
• SNMPc Workgroup 7.0
• Stand alone Network Management System for small
to medium sized networks and developers
• SNMPc Enterprise 7.0
• Enterprise class Network Management System
capable of managing tens of thousands of devices.
• Distributed Console and Polling architecture.
• Advanced Trend Reporting Capabilities
• Live/Standby Disaster Recovery
Common Features
• Simple to install
– SNMPc can be installed and delivering results in a
matter of hours.
• Proactive Network Management
– SNMPc monitors the network ‘health’ generating
alerts when problems occur before the ‘phone
starts ringing’
• Cost Effective
• Intuitive Graphical User Interface
=Low Total Cost of Ownership
SNMPc Workgroup
• Ideal for small to medium
networks
• Stand Alone System
• Supports up to 1000 objects
• Basic Trend Reporting
• Can act as a feeder node for
SNMPc Enterprise
SNMPc Enterprise
• Basic System
– SNMPc Server plus one remote
polling agent and one remote
console
• Remote Access Extension
– Unlimited Remote Polling agents.
– Unlimited Remote Consoles
– JAVA based Console
SNMPc Online
• Dynamic Web based dashboard
interface for Trend Reports,
Events and Node Information
• Pre-Canned and user definable
reports
• Wide variety of graphic styles
• TopN Summaries
• Standards based MS SQL Server
and Apache/IIS Web Server
Enterprise Functionality
• Supports up to 25,000 objects
• Runs as a Windows Service
• Enhanced Trend Reporting
– Automatic Report Generation. Export to
WEB Server, Printer, Excel etc
• ‘Manager of Managers’ for scalable
multi-user networking
• Live/Standby Server Support for
Disaster Recovery
Distributed Architecture
Console Restricted Views
Operator
Supervisor
SNMPc Enterprise
Customer 1
Customer 2
Manager of Managers
SNMPc Online
Common Features
• Automatic Network Discovery
• Network Status monitoring
• Key network metrics stats for
Switches, Routers, Servers, Cable
Modems, Cisco Devices, ….
• Real time network statistics
• Historical Reporting
• Email and Pager Alerting
• Hubview/Bitview Applications
Network Discovery
Network Discovery
Simple GUI
System Menu
Network Availability
Network Latency (ms)
Switches Menu
Graph Switch Port Traffic (bps)
Breakdown of Errors by Switch Port
Routers Menu
Cisco Router CPU Utilization
Port Utilization (%)
Servers Menu
Server CPU Utilization (multiple Servers)
Server Disk Capacity
Configurable Menus and Tables
Wireless Access Point Configuration
Printer Status
SNMPc Graphical Views
Device Management
Trend Reporting
• Pre-canned Reports include
– Network availability and Round Trip
Delay
– WAN/LAN Interface Utilization
– Traffic Volume
– Server CPU & Disk Space
– Cisco CPU & Free Memory
Trend Reporting
• Set thresholds on any recorded
variable
• Define your own reports
– Any variable from any SNMP device
can be recorded
• Automatic Base lining of data
• Ability to view report can be
configured by user
• Easy to Configure using GUI
SNMPc OnLine
• Available 04/14/05
• Requires SNMPc Enterprise 7.08
• Microsoft MDSE SQL Engine
• Apache Webserver included (IIS
also supported)
• Windows 2000,XP,2003
• Components can be distributed
for scalability
TopN Dashboard
Custom Server Report
Router Report
Cisco Summary
SLA Report
Detailed Device View
Event Viewer
Event Actions
MSP
• Customer based network views
• Customer based Reporting
• NOC ‘Managers of Managers’
View
• Distributed Polling
– Efficient and Resilient
– Overcomes issue of overlapping
network schemes
Customers
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Allied Telesyn
AT&T
AOL-Time Warner
BBC
Cable and Wireless
Cap Gemini
Cisco
CNN
CNT
Comcast
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EDS
IBM
Lucent
Microsoft
MTV Networks
Nortel
Reuters
Texas Instruments
US ARMY
Ticketmaster
Customer Comments
“" MTV Europe scoured the market for an enterprise
management solution that incorporated hardware
and software monitoring, automated alerts and
alarms, flexible trend analysis and ultimately
proactive network management capabilities.
Ultimately none could match the price and
performance that was presented by Castle Rock
Computing."
David Jones, MTV Europe
“SNMPc provides comprehensive SNMP v3 support and
is a great tool to validate and manage SNMP v3
agents. The technical support and assistance we
have received from Castle Rock has been excellent. I
believe for the price SNMPc is the best NMS product.”
Lead Software Engineer, MRV Communications
Customer Comments
“Telewest Broadband have deployed Castle Rock
SNMPc nationally for the last 2 years to
manage, investigate and rectify their HSI (High
speed internet) customer base . This base is
192,000 units and growing. SNMPc has proved
its worth many times over and is highly valued
both at a NOC and field operations level.”
Stewart Dunn, Lead Engineer Telewest
"We were looking for a complete management
system that offered device management,
scalability and the security of SNMP V3. We
evaluated several network management
products and chose Castle Rock, as their
support and willingness to partner with us is
extremely impressive."
Doug Elsley - ITSM Product Manager, Touchpaper