CRM – Customer Relationship Management – Software that examines customer data to
understand the preference of a company’s customers.
DNS – Domain Name System – A server that provides IP addresses for users who know only a
target host’s host name. It also provides a hierarchical system for naming domains.
FTP – File Transfer Protocol – Early and still widely used protocol for transferring files between
host computers.
HTML – Hypertext Markup Language – The language used to create webpages.
IP – Internet Protocol – The protocol that governs operations at the internet layer. Governs
packet delivery from host to host across a series of routers.
ISP – Internet Service Provider – Carrier that provides Internet access and transmission.
LAN – Local Area Network – A network within a smaller geographical site.
MAC – Media Access Control – The process of controlling when stations transmit; also, the
lowest part of the data link layer, defining functionality specific to a particular LAN technology.
NAP – Network Access Point – A site where ISPs interconnect and exchange traffic
NIC – Network Interface Card – Printed circuit expansion board for a PC; handles
communication with a network; sometimes built into the motherboard.
NOS – Network Operating System – A PC server operating system.
PSTN – Public Switched Telephone Network – The worldwide telephone network.
RFID – Radio Frequency ID – A tag that can be read at a distance by a radio transmitter/receiver.
SLA – Service Level Agreement – A quality-of-service guarantee for throughput, availability,
latency, error rate, and other matters.
TCP – Transmission Control Protocol – The most common protocol at the transport layer.
Connection-oriented and reliable
UTP – Unshielded Twisted Pair – Network cord that contains four twisted pairs of wire within a
sheath. Each wire is covered with insulation.
VPN – Virtual Private Network – A network that uses the Internet with added security for data
transmission.
WAN – Wide Area Network – A network that links different sites together.
WPA – Wireless Protected Access – 802.11 security method created as a stopgap between WEP
and 802.11i.
SaaS – Software as a Service - a model of software deployment over the internet
SAP – Systems Applications Products – ERP software suite
SDLC – Systems Development Life Cycle – Systems analysis technique for software
development.
ERP – Enterprise Resource Planning - a system that is used to manage and coordinate all the
resources, information, and functions of a business
WWW – world wide web - a system of interlinked hypertext documents contained on the
Internet
HTTP – hypertext transfer protocol - an Application Layer protocol for distributed, collaborative,
hypermedia information systems
URL – uniform resource locator - a subset of the Uniform Resource Identifier (URI) that
specifies where an identified resource is available and the mechanism for retrieving it
GIS – geographic information system - any system that captures, stores, analyzes, manages, and
presents data that are linked to location
XML - Extensible Markup Language - a set of rules for encoding documents electronically
W3C - World Wide Web Consortium - the main international standards organization for the
World Wide Web
RSS – Really Simple Syndication - a family of web feed formats used to publish frequently
updated works—such as blog entries, news headlines, audio, and video—in a standardized
format.
CSS – Cascading Style Sheets - a language used to describe the presentation semantics (that is,
the look and formatting) of a document written in a markup language
SMTP - Simple Mail Transfer Protocol - an Internet standard for e-mail transmission across
Internet Protocol (IP) networks.
IBM – International Business Machines - a multinational computer, technology and IT
consulting corporation
AITP – Association OF Information Technology Professionals – must say “of”, not “for”… our
student organization for CMIS
PHP – PHP Hypertext Preprocessor – server side web programming language
IXP – Internet Exchange Points – large routers ISPs use to connect their WANs together
SQL – Structured Query Language – a standard language for working with databases
RGB – Red-Green-Blue – color value represented by the proportion of 256 shades of r, g, b
SHA – Secure Hash Algorithm – function for password encryption
UML – Unified Modeling Language – industry standard for working with object-oriented
languages