LLamasoft Customer
Support
Customer Success at LLamasoft
Mission
Ensure customers are successful in pursuit of supply
chain design excellence with our products and services
Expect an Engaging, Active Experience

Access to Prompt Expert Technical Support:
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Typical time to resolution is within 6 hours – 1 out of every 3 customers engage our Support team each
month
Four dedicated staff and 65+ solutions experts across the globe to assist as needed
Experts includes 8 PhDs in our Applied Research group, a Solutions Architecture team and over 300 years
of supply chain design experience within our Solutions Delivery team
Expect Improvements Frequently:
•
We aggressively improve our tools with over 45 staff dedicated to enhancements and developing new
products
© 2013 LLamasoft, Inc. All Rights Reserved
Customer Success at LLamasoft

Voice of the Customer is Loud and Clear
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Participate in surveys that help to improve your experience – we send periodic
queries to help guide our Products and Customer Experience improvement efforts
After training or projects, we ask for your feedback and incorporate your opinions
When you engage our Support Team, we give a clear, unfiltered voice to our
Product Team to improve our tools
Engage in Supply Chain Design Best Practice Opportunities: Build your expertise and quickly
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Attend our Summer Conference on supply chain design with innovated topics and a dynamic agenda
Regional supply chain design best practice meetings
Partner with us on a project to tap into a broad base of experience in supply chain design
Online Customer best practice forum (coming soon!)
Receive expert training with our professional education staff
© 2013 LLamasoft, Inc. All Rights Reserved
LLamasoft Solutions
LLamasoft Solutions
Engagement Options to Fit your Requirements
© 2013 LLamasoft, Inc. All Rights Reserved
Alternate slides for
LLamasoft overview
LLamasoft Overview
We are:
• The global leader in Supply Chain
Design technology & solution services
• Focused 100% on Supply Chain
Modeling & Scenario Analysis
• Headquartered in Ann Arbor, MI with
support centers around the world
We enable
companies to:
• Optimize their end-to-end supply
chain operations
• Reduce corporate risk and identify
major cost savings
• Perform continuous what-if analysis
© 2013 LLamasoft, Inc. All Rights Reserved
LLamasoft Overview
We are:
• The global leader in Supply Chain
Design technology & solution services
• Focused 100% on Supply Chain
Modeling & Scenario Analysis
• Headquartered in Ann Arbor, MI with
support centers around the world
We enable
companies to:
• Optimize their end-to-end supply
chain operations
• Reduce corporate risk and identify
major cost savings
• Perform continuous what-if analysis
© 2013 LLamasoft, Inc. All Rights Reserved
LLamasoft Overview
Background
•
Global leader in Supply
Chain Design
•
Offices in 6 countries
•
Flagship launch 2001
•
Privately held
•
HQ Ann Arbor, Michigan
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12 years of growth,
70% year over year
•
150+ employees
© 2013 LLamasoft, Inc. All Rights Reserved
Who Works With LLamasoft
• A network of over 100 partners
providing comprehensive supply
chain design solutions for
customers around the world
• Strategic Alliances provide
additional value for clients
• Certified partners deliver on
LLamasoft solutions
• Worldwide partner network
ensures presence in every
corner of the globe
• The world’s largest supply chain
practice groups extend the
value of LLamasoft offerings to
their customers
© 2013 LLamasoft, Inc. All Rights Reserved
100+
Leading Consulting &
Supply Chain Practice
Groups
Supply Chain Design Metrics
RISK
Service
Supply Disruption
Transportation
Variability
• On Time Delivery
• Fill Rate
• Coverage
Financials
• Profit, Total Cost, Total Revenue
• Fixed and Variable Facility Costs
• Transportation, Inventory, Taxes
Supply Chain
• Facility and Equipment Footprint
• Inventory & Capacity
• Complexity, Sourcing
Demand Volatility
Supply Volatility
Sensitivity to Costs
Natural Disasters,
Structural/Geographic
Geopolitical Change
© 2013 LLamasoft, Inc. All Rights Reserved
Sustainability
• Greenhouse Gas Emissions / Energy
• Hazardous or Banned Content
• Waste
Project Methodology
& Knowledge Transfer
Project Methodology
Data
Collection &
Analysis
Baseline
Modeling &
Validation
• Summary of input data
in multiple formats
• Trends and patterns
• Documentation of any
assumptions or
alternative methods for
data gaps
• Validated baseline
model
• Documentation of
validation criteria
• Comparison of
operational and
financial statistics
against model results
• Baseline presentation
Business
Plan
Knowledge
Transfer
LLamasoft – Customer Project Team
Project Specification
& Scoping
• Business objectives and problem definition
• Existing supply chain structure and processes
• Analysis objectives & high-level scenario
definitions
• Project Scope
• Modeling strategy
• Data requirements
• Detailed Project Plan and Timeline
• Team assignments
Scenario Analysis
• Cost summaries by categories (e.g. transportation,
handling, production, inventory, fixed and variable costs)
• Service metrics (e.g. delivery times and service levels)
• Capacity utilizations
• Detailed maps for supply chain flows
• CO2 emission implications Reports interpreting scenario
results
• Comparison of cost and service across scenarios
• Scorecard comparison of scenarios along qualitative
measures
• Business case
• Implementation
roadmap
• Final executive
presentation
Steering Committee and Reference Group
© 2013 LLamasoft, Inc. All Rights Reserved
• Knowledge transfer
• Training
• Support for other
supply chain projects
Quick Start Program
Data
Collection &
Analysis
Baseline
Modeling &
Validation
• Summary of input data
in multiple formats
• Trends and patterns
• Documentation of any
assumptions or
alternative methods for
data gaps
• Validated baseline
model
• Documentation of
validation criteria
• Comparison of
operational and
financial statistics
against model results
• Baseline presentation
Business
Plan
Knowledge
Transfer
LLamasoft – Customer Project Team
Project Specification
& Scoping
• Business objectives and problem definition
• Existing supply chain structure and processes
• Analysis objectives & high-level scenario
definitions
• Project Scope
• Modeling strategy
• Data requirements
• Detailed Project Plan and Timeline
• Team assignments
Scenario Analysis
• Cost summaries by categories (e.g. transportation,
handling, production, inventory, fixed and variable costs)
• Service metrics (e.g. delivery times and service levels)
• Capacity utilizations
• Detailed maps for supply chain flows
• CO2 emission implications Reports interpreting scenario
results
• Comparison of cost and service across scenarios
• Scorecard comparison of scenarios along qualitative
measures
• Business case
• Implementation
roadmap
• Final executive
presentation
Steering Committee and Reference Group
© 2013 LLamasoft, Inc. All Rights Reserved
• Knowledge transfer
• Training
• Support for other
supply chain projects
Next Steps
Supply Chain Design
Client Use Cases
What Does My Supply Chain Look Like?
© 2013 LLamasoft, Inc. All Rights Reserved
Four Regional Distribution Centers
© 2013 LLamasoft, Inc. All Rights Reserved
Customers Throughout the Country
© 2013 LLamasoft, Inc. All Rights Reserved
Widely Varying Demand by Customer
© 2013 LLamasoft, Inc. All Rights Reserved
As-Is Costs and Operations
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
Optimized As-Is Supply Chain
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
Supply Chain Segmentation
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
Safety Stock Optimization
Financial
Service
Risk
Supply Chain
Sustainability
Multi-Echelon Safety Stock Optimization
Transport Time
Variability
Transport Time
Variability
Increasing OTIF to 97%
increases working capital
by 14% while Decreasing
OTIF to 93% decreases
working capital by 10%
Transport Time
Variability
$
$
$
$
Finished Goods
Holding Costs
Sourcing
Variability
Production
Variability
Demand
Variability
Demand & Lead Time Profiling
Key Benefits and Usage
© 2013 LLamasoft, Inc. All Rights Reserved
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Multi-Echelon Safety Stock optimization allows the model to achieve savings
in working capital while simultaneously maintaining or increasing service
level to stores
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Scientifically quantify cost or benefits of service level, sourcing, and
contractual lead time agreement changes.
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Combine with network optimization to set optimal inventory planning
policies. ie Reorder point, order quantities by site by product
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Model can automatically profile historical sales data or use forecast and
forecast error as inputs
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IO Select functionality allows automated filtering of products with nonnormally distribution demand
Optimized As-Is Supply Chain
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
New Optimal Structure
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
New Transportation Routes
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
Designing An Optimal Supply Chain
Financial
© 2013 LLamasoft, Inc. All Rights Reserved
Service
Risk
Supply Chain
Sustainability
Service Based Optimization
Financial
Service Based Greenfield Formulation
Service
Risk
Supply Chain
Sustainability
1 Day service increases by
38% from baseline with
Center of Gravity Analysis. It
further increases by 5% when
Service Based GF Analysis is
applied
Center of Gravity Greenfield Formulation
© 2013 LLamasoft, Inc. All Rights Reserved
Key Benefits and Usage
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Depending on the objective, Greenfield analysis can either be performed
using Center of Gravity or Service Based methods
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Service Based Optimization allows the model to decide “How Many?” And
“Where?” given customer locations and service requirements.
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Service Based Optimization can provide a strategic advantage from a
service lead time perspective. The objective is to cover the most number of
customers using the fewest number of distribution points within a defined set
of service goals.
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Center of Gravity Formulation solves the “Where?” question given customer
locations, demand volumes and number of DCs as inputs.
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The Center of Gravity method can often yield the lowest cost solutions from
a freight perspective. It is often utilized for completely realigning the current
footprint or identifying the next best location to setup a facility.
Sales & Operations Planning
Financial
Service
Risk
Supply Chain
Sustainability
Sales & Operations Planning
Pre-Position
Pre-Build
Demand
© 2013 LLamasoft, Inc. All Rights Reserved
Business Continuity Planning
Facility Outage Simulation
Baseline Sourcing Pattern
Financial
Service
Risk
Supply Chain
Sustainability
Huanghua DC shut down increases freight spend by 2% while
service distance increases by 7%
Business Continuity Plan
Predict & Visualize Operational Impacts with Discrete Event
Simulation
Storage Capacity
Limit Reached
Stock Out
© 2013 LLamasoft, Inc. All Rights Reserved
Risk Management
Commodity Pricing Shocks
Baseline Sourcing Pattern
Financial
Service
Risk
Supply Chain
Sustainability
SUPPLIER INBOUND LANES
WRDC TO DC TRANSER LANES
At 180% increase in
fuel price, freight
spend justifies setting
up operations locally
for sourcing
Business Continuity Plan
SUPPLIER INBOUND LANES
WRDC TO DC TRANSER LANES
Key Benefits and Usage
• Pre-plan supply chain responses in response to various risks in
supply, demand, weather and geo-political events.
• Identify optimal alternate suppliers, carriers, production sites,
distribution paths, etc. prior to supply chain risk events occurring
• Understand the impact to capital expenditures, operating
expenses and service to customers
• Combine optimal designs with discrete event simulation to predict
and anticipate impact to daily operations
© 2013 LLamasoft, Inc. All Rights Reserved
• Model varying lengths of risks for different supply chain
responses
Sustainability Optimization
Baseline GHG Network Profile
Financial
Service
Risk
Supply Chain
Sustainability
STANDARD NON-GREEN CARRIER
REDUCED EMMISSIONS CARRIER
35% GHG Reduction Network Profile
Key Benefits and Usage
• Quantify financial benefit or costs of achieving sustainability goals
• Built in published emission factors accurately models and outputs
emissions from various forms of transportation
• Optionally, carbon offsets are calculated as a part of the profit
and loss calculations
• Fees and duties as a result of non-green equipment/facility usage
can be incorporated into the overall profit and loss calculations
STANDARD NON-GREEN CARRIER
REDUCED EMMISSIONS CARRIER
© 2013 LLamasoft, Inc. All Rights Reserved
• Ramp up of sustainability efforts can be modeled as a multi-year
green house gas reduction initiative
Tax/Duties Optimization
Optimized Network without Tax Considerations
Tax Efficient Network
Financial
Service
Risk
Supply Chain
Sustainability
Key Benefits and Usage
• Optimize network with tax/duties considerations
• Apply tax/duties/tariffs based on transfer pricing across regions
• Calculate tax/duties/tariffs based on revenue
• Calculate tax/duties/tariffs based on import/export arrangements
• Capture region specific product standard cost based on
production cost and exchange rate differences
• Determine tax/duties/tariffs based on region to region movements
© 2013 LLamasoft, Inc. All Rights Reserved
• Account for tax/duties/tariffs based on invoicing locations
Freshness Considerations
Financial
Baseline Sourcing Pattern
Service
Risk
Supply Chain
Sustainability
Cycle
Inventory
Optimization
Shelf Life
Constrained
Optimal
Inventory
Average
Touches in
SC Design
Freshness
Key Benefits and Usage
• Production with freshness – what if’s to optimize production lot
size against probability of dumping
Age Curve
Generation
True Cycle
Evaluation
• Product flow contingency planning with freshness – flow paths
that minimize freight, inventory and spoilage costs
• Inventory planning with freshness – minimize inventory with
respect to shelf life, service level agreements and production
constraints
• Ability to track to true age of productions
• Minimize obsolescence and cost write downs for high turn-over
items (ie fashion, electronics)
© 2013 LLamasoft, Inc. All Rights Reserved
Product
Demonstration
Supply Chain Guru
Modeling Elements
© 2013 LLamasoft, Inc. All Rights Reserved
Supply Chain Guru
Modeling Elements
© 2013 LLamasoft, Inc. All Rights Reserved