Certificate in Employability Skills
Customer Assistant
Day 3 Attitudes and Values for
Personal Development
Learning Objectives
By the end of this session you will:
•
•
•
•
identify positive attitude and behaviours
identify personal strengths
create an action plan to develop personal strengths
review your own confidence.
A Positive Attitude?
John started to learning to drive and was not happy
when his instructor was taken ill and he had to have
another instructor.
When he took his test, he failed.
John did not bother with any further lessons.
Definition 1
• The ability to adapt to stress
and adversity.
• Being knocked down by life and
coming back stronger than
ever.
https://www.flickr.com/photos/22964099@N05/2204059683
Definition 2
• Dedicating yourself to a cause or an action
Definition 3
• The desire to do things
• Pushing self to achieve goals
"100m women Golden League 2007 in Zurich" by Beat http://www.flickr.com/photos/beatkueng/1350250361/?addedcomment=1#comment7215760532
6099631. Licensed under CC BY-SA 2.0 via Commons
Definition 4
• Changing things to meet the needs of changed
circumstances
A Positive Attitude?
John started learning to drive.
When he took his test, he failed.
John did not bother with any further lessons.
Motivation
Adam works because he has to
pay his mortgage and feed himself
and his family. He gets no
satisfaction from his job and there
is no chance of promotion.
Adam’s motivator to work is
money.
Motivation
Sally has enough money put away that she does not
need to work, but she works because she loves what
she does, she gets enormous satisfaction and selffulfilment from her work.
Self-esteem
Self esteem is the degree to which you value and
appreciate yourself, it's your self worth.
People's perceptions of you as an individual will be
based on what you think about yourself and how you
behave.
Self-esteem
People with high self esteem generally have a positive
mental attitude, have high self worth and are confident
in their abilities and who they are.
People with low self esteem generally have a negative
mental attitude, put themselves down, criticise
themselves and their abilities.
Personal Strengths
It’s important to know what are your personal strengths:
• to give you self confidence
• to help you to identify what kind of work would suit
you
• to be able to “sell” yourself to possible employers.
Personal Achievements
But I haven’t really
achieved anything….
Personal Achievements
Achievements are things you’ve done that you are
proud of and can include:
•
•
•
•
•
•
•
•
arranging events
awards from work or school
raising children or caring for others
sports achievements
having many friends
playing a musical instrument
passing your driving test
dealing with a difficult time or situation.
Achievements – Skills and Strengths
I set up a fund raising stall for children in need and got
help from family and friends who baked cakes and
sweets so that I raised a total of £250.
Shows:
• initiative
• motivation
• communication
• team player
• customer focus
• knowledge of finances.
Achievements – Skills and Strengths
Each morning I get my three children up, dressed, fed
and ensure they have everything they need for school.
Then I drop them off on time at two different schools.
Shows:
• planning and organising
• timekeeping and meeting deadlines
• adaptability/flexibility
• resilience
• persuading and influencing.
Achievements – Skills and Strengths
When learning to drive I was passed from instructor to
instructor and had countless lessons and tests. After 8
years of trying I passed my driving test.
Shows:
• commitment
• motivation
• adaptability/flexibility
• resilience.
Transferable Skills
Transferable skills are things that you can do that can
be applied in different situations and circumstances.
Showing motivation to achieve your personal goal of
learning to drive shows an employer that you have a
positive attitude and can set and achieve goals.
Action Plan
What do you want to achieve?
• To get up early on weekdays and job search.
How will you achieve it?
• Set my alarm for 8:30. Go to the jobcentre and hand
out CVs in town.
What support do you need?
• My family – to help me keep motivated.
What is a reasonable deadline?
• To begin next week.
Certificate in Employability Skills
Customer Assistant
Day 3 Attitudes and Values for
Personal Development