Welcome To The Denison Consulting Certification Workshop All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Your Facilitators Dan Denison Chairman & Founder, Denison Consulting ddenison@denisonculture.com Bryan Adkins CEO, Denison Consulting badkins@denisonculture.com Dave Croci Director of Client Management, Denison Consulting dcroci@denisonculture.com Nabil Sousou VP Global Sales, Denison Consulting nsousou@denisonculture.com Lindsey Kotrba President, Denison Consulting lkotrba@denisonculture.com All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Workshop Agenda Wednesday, March 12 Thursday, March 13 NETWORKING BREAKFAST NETWORKING BREAKFAST Welcome and Introductions Highlights and re-cap of Day 1 Building High Performance Cultures o What Is Culture? o Understanding Habits & Routines o The Denison Model o Managing Dynamic Tensions o How Culture Links to Business Performance Developing Leaders o Linking Culture & Leadership o The Denison Leadership Development 360 o Leadership Case Studies LUNCH LUNCH Application o o o Setting the Stage for Culture Solutions Scenarios Business Case Studies GROUP DINNER AT THE EARLE RESTAURANT o Leadership Case Studies, continued Additional Denison Products, Services & Support o Key Phases of Data Collection & Analysis o Additional Tools o Denison Product Pricing o Support Services o Your pilot project SESSION ENDS All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Building High Performance Business Cultures All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Mindset is the Foundation Norms, Behaviors and Artifacts. Visible, tangible. Personal Values and Attitudes. Less visible, but can be talked about. Cultural Values and Assumptions. Usually not visible at all, often held subconsciously, rarely (if ever) questioned in everyday life. Image by R.A. Clevenger Culture Reflects the Lessons Learned Over Time Visible Symbols Lessons Image by R.A. Clevenger Culture Survival Underlying Principles http://www.youtube.com/watch?v=6_WAmt3cMdk Rituals, Habits, & Routines We must make automatic and habitual ... as many useful actions as we can. The more of the details of our daily life we can hand over to the effortless custody of automation, the more our higher powers of mind will be set free for their proper work. William James Hold Your Horses! Morrison’s essay opens with a story of a young time & motion expert trying to find a way to speed up artillery crews during WWI, just after the fall of France. He watched one of the five- man gun crews practicing in the field with their guns mounted on trailers, towed behind their trucks. Puzzled by certain aspects of their procedures, he took some slow-motion pictures of the soldiers performing the loading, aiming, and firing routines. When he ran these pictures over once or twice, he noticed something that appeared odd to him. A moment before the firing, two members of the gun crew ceased all activity and came to attention for a three-second interval extending throughout the discharge of the gun. Since this seemed like quite a waste of time, and the young time & motion expert really couldn’t make any sense of it, he asked an old artillery colonel to look at the films to see if he could explain this strange behavior. The colonel, too, was puzzled. He asked to see the pictures again. "Ah," he said when the performance was over, "I have it. They are holding the horses.” Elting Morrison, Gunfire at Sea Paul O’Neill at Alcoa: Identifying Keystone Habits It got so bad they would bring dummies to the parking lots, dress them like managers, and burn them in effigy. “Alcoa was not a happy family. It was like the Charles Manson family, but with the addition of molten metal.” O’Neill picked safety as one thing that unions and executives could agree on. Zero injuries. Injuries must be reported to the CEO within 24 hours. “We killed this man. It’s my failure of leadership. I caused his death. And it is the failure of all of you in the chain of command.” Once you see everything as a bunch of habits, it’s like someone gave you a flashlight and a crowbar and you can get to work. Carmen Bianco at MTA: FastTrack! The New York City Subway System carries an average of 5.4 million passengers each day, 1.6 billion travelers each year! They journey 341 million miles each year over the 660 miles of track in the system. How do you do maintenance on this system without pissing off a lot of people? In New York??? In the past, they did the repair work on weekends, without interrupting service, because there was much less traffic. It was expensive, dangerous, slow, and incomplete. Until FastTrack! http://abclocal.go.com/wabc/story?section=resources/traffic&id=8495657 Changing Culture By Changing Rituals, Habits & Routines Good Bad Preserve & Strengthen Invent & Perfect Unlearn & Leave Behind Rethink & Try Again Old New The Denison Model What Counts… Adaptability Pattern, Trends, & Market Translating the demands of the business environment into action “Are we listening to the marketplace?” Involvement Commitment, Ownership, & Responsibility Building human capability, ownership, and responsibility “Are our people aligned and engaged?” Mission Direction, Purpose, & Blueprint Defining a meaningful long-term direction for the Company “Do we know where we are going?” Consistency Systems, Structures, & Processes Defining the values & systems that are the basis of a strong culture “Does our system create leverage?” MISSION Creating Shared Vision: creating a clear and compelling vision of a future state Defining Strategic Direction & Intent: understanding, developing and executing strategy Defining Goals & Objectives: setting clear goals and tracking progress against those goals INVOLVEMENT Developing Organizational Capability: developing employees to meet current and future organizational needs Building Team Orientation: developing successful, effective teams Empowering People: sharing information and communicating so that employees have the information they need to make informed decisions – the ability to make a difference ADAPTABILITY Creating Change: encouraging change and continuous improvement Emphasizing Customer Focus: understanding customer needs developing responsive, effective working relationships with customers Promoting Organizational Learning: seeing continuous learning and innovation as critical to adapting and leading in a dynamic environment CONSISTENCY Managing Coordination & Integration: building effective working relationships with a range of colleagues & stakeholders across the organization Working to Reach Agreement: engaging in effective problem solving and decision making Defining Core Values: aligning the behavior of self and others in accordance with the Core Values Beliefs and Assumptions: The ‘GREY’ Area in the Middle of the Model Beliefs and Assumptions At the heart of every culture are a set of beliefs and assumptions – about the organization and its people; the leaders; the customers; competitors; the sector; etc. Resolving cultural issues and making progress in the development of a highperformance culture often requires a thoughtful exploration of the underlying beliefs and assumptions. All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Dynamic Tensions Effective leaders and organizations are Externally AND Internally focused Effective leaders and organizations focus on Flexibility AND Stability All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Dynamic Tensions Effective leaders and organizations balance ‘External Adaptation’ AND ‘Internal Integration’ Effective leaders and organizations offer strong leadership AND involve their employees All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. A Culture Profile: The100 Year Old Manufacturing Company All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. One Hundred Year Old Manufacturing Company One Hundred Year Old Manufacturing Company First in industry, but declining Trying to hold on to the past 1st time in 20 years failed to meet targets Targeted by competitors President operationally focused “We’re a team going down together How Culture Links to Business Performance All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Culture Links to Business Performance · Growth · Innovation · Customer Satisfaction · Stable Performance Over Time · Profitability ROI, ROS, ROE · Operating Performance · Quality · Employee Satisfaction Impact on Performance The higher the culture scores, the greater profitability, sales growth, & market value (based on a study of 130 firms; 2000-2010) Bottom 25% Top 25% Return-on-Assets 2.3% 3.2% Sales Growth 1.4% 23.1% 2.6 4 Market-to-Book Ratio 27 Satisfying Your Customers Below 50% Highly Satisfied Above 80% Highly Satisfied Study of Automotive Service Centers in the USA Total of 338 dealerships and over 12,000 employees Compares organizational culture and customer satisfaction Organizational Culture and Employee Engagement Bottom 10 11th Percentile DOCS OVERALL ENGAGEMENT FACTOR Top 10 83rd Percentile Culture Causes Performance 2 Years 1 Year In summary, culture comes first and serves as a driver of subsequent performance levels. When Is High Consistency Bad? When Involvement is low, high Consistency will likely lower an organization’s performance. 2013 Denison Global Benchmark Over 1000 organizations included in the normative database Robust industry representation Benchmarks are stable across years (2000-2012) International representation: Within the last 5 years, over half of the respondents are from outside the U.S. 1/3 of companies are headquartered outside of U.S. Why We Recommend the Global Benchmark The most stable, representative comparison group Different Industries and different Countries, on average, have very similar results to the global benchmark Composites are available for many different Industries, Regions and Countries Why We Use Percentiles Survey Item Mean Score % Favorable (4s & 5s) Percentile Score Most employees are highly involved in their work 3.94 86% 50 There is an ethical code that guides our behaviour and tells us right from wrong 3.78 82% 50 Customer input directly influences our decisions 3.59 86% 50 People work like they are part of a team 3.46 64% 50 There is good alignment of goals across levels 3.21 57% 50 Our vision creates excitement and motivation for our employees 3.04 41% 50 It is easy to coordinate across different parts of the organization 2.81 40% 50 Our Research Is Ongoing European Journal of Work and Psychology Reliability and Validity of the DOCS and other measures of Culture Looking Across the World Other exciting research Financial implications of manager / nonmanager alignment Effects of Executive coaching interventions Unionization and organizational culture Application All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Setting the Stage for Culture All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Culture Data Should Do 3 things: 1. drive honest conversations among the collective about ‘the way we do things around here’ that… 2. lead to thoughtful actions and… 3. results in higher performance Honest conversations that lead to thoughtful action… and higher performance Step I Step II Assessment of the Current State Creating Understanding Goal: To assess the current culture to surface strengths and weaknesses (and identify possible subcultures/areas of opportunity) Goal: To engage in dialogue to create a common understanding of the data and discuss the implications of the current culture for the business Step III Choosing to Shift the Culture? Goal: To establish agreement regarding the need for culture change/ development AND to focus efforts on areas of business impact Step IV Action Planning Goal: To generate ideas for moving the culture forward; prioritizing and developing specific action plans Step V Implementation & Evaluation Goal: To execute against the action plans and measure progress – with a link back to organizational and/or group performance Are our people happy? Culture Are we clear and aligned? Is our culture… good or bad? strong or weak? High level of clarity & alignment Higher levels of performance Mix of clarity & confusion Average levels of performance Confusion & uncertainty reigns Lower levels of performance What you might hear… “There’s a clear line-of-sight.” “Purpose.” “We do a good job of Connecting the Dots” “The vision is inspiring and exciting” “The focus on short term and long term goals makes the company reach high levels of achievement.” “We all have the same vision which keeps us focused on what really matters.” “One-on-ones and 360 reviews provide individuals with constant reminders of our goals.” “Flying blind” “My priorities are whatever my boss says they are that day.” “We’re fire fighters” “Uncertainty is the best word to describe working here.” “Frustrating” “We’re not sure what the future holds.” “We have a Moral Compass” “My manager lives the core values and regularly addresses them on conference calls – impressive!” “We engage in Constructive Conflict.” “Communication efforts across departments have allowed broader perspectives and better decisions.” “Alignment” “We solve problems and we move forward together.” “All the team members believe in doing the right thing and creating win-win situations.” “Silos” “Issues remain unresolved and the team stays in flux.” “It’s all about winners and losers.” “Self-serving” “The leaders don’t walk the talk.” “Stove pipes” “The end justifies the means” “There is a high level of transparency in this organization.” “We band together to work as a single unit to achieve our daily goals.” “I don't feel like I work for this great company - I feel a sense of ownership.” “We value highly capable people. The talent level here is very high.” “I feel that I am using my skills and intelligence rather than being micromanaged.” “We've learned to play towards each other's strengths and we work together to improve our weaknesses.” “We have trouble retaining our best talent.” “This is a Compliance Culture.” “Check your brain at the door.” “Internal competition is valued over cooperation.” “Leaders believe they always know best.” “Information is power.” “Forgive and remember” “Hiding mistakes is more detrimental than making them.” “We do project post-mortems and lessons learned events.” “We ask ourselves what does the customer want and need when we are looking at our processes.” “Change is NOT a criticism of the past.” “A customer mind-set permeates the organization.” “Change is not a program…it is a matter of survival.” “Fear is prevalent throughout the organization.” “This is how we’ve always done it.” “Change happens to us, not with us.” “We can be arrogant…we don’t always listen to our customers.” “Finger pointing.” “Our philosophy is Naming - Blaming – Shaming.” Restructuring Leadership changes Mergers & acquisitions Internal and External Forces that have the ‘potential’ to create more uncertainty and ambiguity Competition Regulatory changes New technologies Economy Solutions Scenarios All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. The Denison Solutions Strategic Alignment Mergers & Acquisitions Leadership Development Building a High Performance Business Culture Turnaround & Transformation Leadership Transitions Business Case Studies All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Culture in Mergers & Acquisitions Growth Strategy Develop and Sustain Potential Targets ‘One’ Business Due Diligence Cultural Integration What is the level of integration and change required? High Absorption Degree of Change in Acquired Company Transformation Best of Both Low Stand Alone Reverse Acquisition Low High Degree of Change in Acquiring Company From Marks & Mirvis, Managing the Merger The focus (stated intent) of most M&A’s External Focus Move into new markets Acquire new technologies Increase scale Access to lower cost operations The focus immediately after the deal closes Internal Focus Alignment of… IT Systems Financial Systems Compensation Systems Sales Process Etc. Denison Consulting Certification Workshop Day 2 All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Developing Leaders & Leading Change All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. The Link Between Culture & Leadership All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. “The bottom line for leaders is if they do not become conscious of the cultures in which they are embedded, those cultures will manage them. Cultural understanding is desirable for all of us, but it is essential to leaders if they are to lead.” Edgar Schein, Ph.D., Former Professor at MIT and recognized authority in the field of Organizational Culture and Leadership “Culture and leadership, when one examines them closely, are two sides of the same coin and neither can really be understood by itself.” Why Leadership Development? 1) To help an organization meet today’s business challenges – as well as the challenges of the future 2) To develop leaders who are capable of maximizing the performance of their employees 3) To demonstrate an organization’s commitment to high-performance and continuous improvement 4) To create an environment in which open communication and feedback is encouraged and employee empowerment is valued 5) To foster consistent leadership values, practices and behaviors throughout an organization 6) To establish leadership development as a GOOD habit and routine in the organization Key considerations for implementing 360’s as part of a Leadership Development strategy Who is the target of the development process? Sr. Leadership Middle Managers Front-line management Who will have access to the data? Leader only Leader and his/her Boss HR Others How will the feedback be used? Developmental purposes only Team development Performance appraisal (Not recommended) How will development plans be created and executed? Expectations for the creation of a Development Plan Follow-up coaching support (from whom) Organizational resources available Is there a communication plan in place? Purpose & goals Data collection details including timelines Confidentiality expectations Development plan development and implementation The Denison Leadership Development 360 All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. The Denison Leadership 360 Is based on the Denison Model of High Performance Recognizes that leaders have a significant impact on the culture of an organization and the employees and teams they lead Is a development tool designed to provide leaders with constructive feedback regarding their capabilities in areas that ultimately impact how their team and organization performs 2012 Leadership Global Benchmark 13,959 leaders included in the normative database Representing over 900 companies and rated by over 206,000 bosses, peers, and direct reports Wide variety of industries, job function, management level, and tenure represented Benchmarks are stable across years 360 Benchmarks Strongly Disagree 1 Strongly Agree 2 3 Rarely Used 4 5 6 7 360 Benchmarks Strongly Disagree 1 Strongly Agree 2 3 4 5 6 7 Mean scores in the 5.5 to 5.8 range will place a leader around the 50th percentile on most indices. Scores in this area lead to Low percentile rankings when compared to the database of leaders. 360 Benchmarks Strongly Disagree 1 Strongly Agree 2 3 4 5 6 “But my people rated me about average!” 7 Effective Leader Self Combined Other A recently hired president in the retail industry Known for ability to increase sales, quality, and profits Creative risk taker - pushes the envelope Drives intense customer focus throughout organization Viewed as having chairman of the board potential Continuously sought out for high profile CEO positions Less Effective Leader Self Combined Other A recently dismissed President in the retail industry Tenure resulted in several years of declining sales and market share Over-control a key problem Failure to provide long term sense of direction led to lack of identity in the marketplace Short term focus resulted in failure to meet changing customer requirements High Potential Executive Self Combined Other Being groomed for CEO of major corporation Always develops her direct reports who are constantly promoted Known as extremely demanding and accepts nothing but top performance No nonsense leader respected and admired by employees THE organizational role model for high performance Large Perception Gap Self Combined Other Manages by fear and intimidation Always blames others for mistakes Solid technical skills, but lacks basic management skills High level of turnover in division No awareness of negative impact on productivity of employees Business Case Studies Additional Denison Products, Services & Support All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Key Phases of Data Collection & Analysis All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved. Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose Client Needs Personalization Project Specs Survey Items Participation Monitoring Demographics & Reports Technical Support Data Interpretation Survey Development Report Delivery Action Planning & Implementation Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out Denison Support PROJECT PHASES Project Planning Purpose Client Needs Project Specs Set-Up & Design Administration & Reporting Measuring Progress • Context & Goals • How we help you achieve your goals? Personalization Tech & Business • Open Surveydialogue Items about entire process Support • Previous survey experience – good or bad? Demographics & Participation • Support based on your specific needs Data Interpretation Reports Monitoring • Survey Population & Report Timelines Delivery Survey Development Action Planning & Implementation Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out Denison Support PROJECT PHASES Project Planning Set-Up & Design Purpose Administration & Reporting Measuring Progress • Survey Link Personalization Client Needs Personalization Project Specs Survey Items Demographics & Reports Survey Development • Demographic & Custom Questions Tech & Business Support • Survey Development Participation • Final review and approval of Data Interpretation Monitoring survey link Action Planning & Report Delivery Implementation Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose • Participation monitoring • Real-time Client Needs updates Personalization • Targeted reminders • Overall response Survey rate Items Project Specs • Technical support Demographics & Reports • Report delivery Survey Development Participation Monitoring Technical Support Data Interpretation Report Delivery Action Planning & Implementation Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose • Key takeaways/high level trends • Education Client Needs on interpretation Personalization & Business • Incorporate results into strategic planningTech efforts Project Specs Survey Items Demographics & • Progress measurement Reports • Identify areas of focus • Accountability and commitment Survey Development Support Participation Monitoring Report Delivery • Connect you to relevant resources Data Interpretation Action Planning & Implementation Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out Denison Support PROJECT PHASES Project Planning Set-Up & Design Administration & Reporting Measuring Progress Purpose Client Needs Personalization Tech & Business Support Demographics & Participation • Support with communications throughout the process Reports Monitoring Project Specs Survey Items • Sample communications/plans • Example of best practices Survey Development Report Delivery Data Interpretation Action Planning & Implementation Change Monitor / Re-Survey COMMUNICATION Internal Support & Alignment Creating Awareness Invitations & Participation Information Roll-Out The Denison Modules Denison Survey: Content Modules Innovation Short instruments that may be added to the DOCS Brief (5-7 items), reliable, and valid measures Benchmarked against a database of organizations Data reported in means and percentiles Strengthens the value of information from the DOCS Commitment Engagement Trust 84 DOCS–Modules Link: Overview The DOCS Content Modules Assesses a high performance business culture Supplement information provided by the DOCS with more targeted questions Identifies cultural strengths/weakness es as they apply to organizational performance Results are presented using the DOCS benchmark database Potential outcomes to a positive organizational culture Overlap The DOCS provides some information about the topics covered in the content modules Results are presented using each module benchmark database 85 The Culture Snapshot Developed in Partnership with Leader OnBoarding The Culture Snapshot Increases probability of leader success and retention Reduces the cost of onboarding new leaders Faster integration Increased employee satisfaction Higher probability of organizational success A subset of the standard culture survey (36 items) Administered to a select group of raters early in a new leader’s tenure Designed as a tool to build early understanding of the culture of the new leader’s operation, department, or unit The Culture Snapshot Report The Denison Leadership Potential Report Developed In Partnership With Hogan Assessments The Leadership Potential Report The Leadership Potential Report The Leadership Potential Report Scoring Key The Leadership Potential Report Taking Hogan’s personality and values assessment results and mapping them to Denison Leadership Development competencies Unlocks real power by combining personality and values with predicted potential leadership competencies A detailed assessment report for use in selection and leader development Different developmental recommendations based on combination of potential and performance scores The Leadership Potential Report Based on Hogan’s three main assessments: Hogan Personality Inventory (HPI) Hogan Development Survey (HDS) Hogan Motives, Values and Preferences Inventory (MVPI) 30-45 minutes completion time Generated on existing Hogan scores mapped onto Denison’s Leadership Development competencies Reports generated through Hogan’s online platform The Leadership Potential Report The Leadership Potential Report Denison Product Pricing Denison Organizational Culture Solutions Pricing Denison Organizational Culture Solutions Package Project Options: Change Monitor survey Modules Available in 45 Languages Download the complete OCS Pricing Sheet from the workshop portal: http://www.denisonconsulting.com/node/2995 Denison Organizational Culture Solutions Pricing Denison Leadership Development Solutions Pricing Leadership Development 360 Package: Includes Change Monitor Survey and Reports Available in 16 Languages Download the complete LDS Pricing Sheet from the workshop portal: http://www.denisonconsulting.com/node/2995 Denison Leadership Development Solutions Pricing Leader Onboarding Culture Snapshot $1,500 Up to 35 Raters Full report package Denison Leadership Potential Report (DLPR) $295/report Based on three Hogan personality assessments HPI, HDS and MVPI Denison Support Services Denison Support Services Project management Project management Communication plan Translations and Localization Survey customization Survey administration Monitoring Report generation Custom reports Research Research support IT Support IT support Technical support Custom item development Custom report development Qualitative analysis Statistical analysis Sampling Mapping Best Practices research Internal benchmarking and custom composites Solutions Support on presentations, proposals, and resources throughout client engagement Analysis & debrief of results Consultant Essentials Learning the Basics Understanding Denison’s Solutions Selling the Solutions Sample Proposals Preparing for the Survey Interpreting the Results Linking to Denison And more…………….. Your Denison Solutions Pilot Package 25 person Denison Organizational Culture Survey Pilot 1 Person Leadership Development Survey OR Your pilot package includes the full survey of your choice, full report generation, and basic interpretation and feedback on results from a Senior Denison Consultant. Certificate of Participation Those who complete the Workshop will be issued a certificate of participation in PPT and PDF formats, and an efile logo that can be posted to a website, email signature file, or any other online outlet you choose. Trademark policies are in place and are expected to be honored when displaying your certificate of participation. For the past ten years, Denison Consulting has been sharing best practices in organizational culture and leadership development with senior executives and business professionals from around the world. CONNECT with like-minded peers, Denison leadership, experienced practitioners, and acclaimed thought leaders. We invite you to be a part of the experience. PARTICIPATE in thought-provoking dialogue. The 2014 Best Practices Forum is your passport to improved performance. Where will it take you? LEARN from the challenges, insights and actions of leading organizations. BUILD your professional community and learning network. EXPLORE different perspectives to your business challenges. RSVP at www.denisonconsulting.com/forum Thank You! All content and images Copyright © 2012 Denison Consulting, LLC. All Rights Reserved.