INFORMATION SYSTEMS
ANALYSIS
HARVEY 310 – ICT 505
BRYCE – DOMINIK – DUSTIN – JONATHON
AGENDA
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Enterprise Information
Information Systems of the Enterprise
Information Systems Analysis
Recommendations
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Type of enterprise?
• Started 1964 in northern Wisconsin by co-founders
Robert Cerbenka and Louie Vokurka
• Annual sales of over $250 million
• Employing 1,200 people in 14 locations
• Products are:
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automotive parts
defense applications
consumer applications
medical applications
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PHILLIPS MISSION
The mission of the enterprise?
“Phillips Plastics Corporation will strive to provide its
customers with Quality and Service Second-to-None
through continuous improvement. ” (Eisold, J)
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PHILLIPS MISSION
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Respect
Community
Innovation
Excellence
Prosperity
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THE PEOPLE BEHIND
Information about the people that make up the
enterprise?
• Traditional top down Management
CEO, CFO,
CIO, etc.
Department
managers
Floor
managers
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THE IMPORTANCE OF INFORMATION
Types and Importance of information the enterprise
uses?
• Important information the enterprise stores and use
are Information from:
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Sales
Employees
Customer contact information
Suppliers and non-suppliers
Financial numbers of Phillips Plastics, and the
Engineering documents of all the work
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USE OF THE INFORMATION SYSTEM
How do the people/employees in the enterprise use the
information system?
• A majority use thin clients at their presses they are
working on
• Engineers that use CAD level workstations and software
• Financial department uses their Workday software and
the data center to store their data
• People Services (Human Resources) use their Kronos
software to store their data
• The Computing Infrastructure group uses their tools to
maintain the information system and the data center
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HOW PEOPLE GET TRAINED
How do the people/employees in the enterprise get
trained to use the information system?
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Mostly informal training
„How to‘s“ for new software and existing
Trainingssoftware „Enterprise IQ“
Questions are welcome
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DOCUMENTS ABOUT THE SYSTEM
Are there documented procedures in place relating
the enterprise's information system?
• How to‘s for Software
• „Enterprise IQ“ Software
• acceptable use policies on their intranet
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HOW THEIR IT WORKS
Does the enterprise have in-house information system
people, sub-contractors, or a combination of the two that
maintain their information system? What is the reason?
• 95% is in-house information system employees that
maintain and work with the information system
• 5% is contracted out for when they have big projects
• E.g. they recently had a cut-over from Novell GroupWise to
Microsoft Exchange for an e-mail server
• There is a company that provide the WAN that Phillips
uses to connect all of their facilities in Wisconsin
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THE CHANGE APPROACH
Information Systems Change Process
• Phillips Plastics Corporation has a group in the
change process that it has to go though. The group
consists of the CIO of Arnie Dewitt, then it goes to
the 3 managers within the IT department to talk
about whether the change should happen or not.
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THE BUSINESS INFORMATION SYSTEMS
What type of business information systems does the
enterprise use?
• Microsoft Windows and Office
• Microsoft Project is used to organize data and
orders
• Enterprise IQ is a database that supports the whole
Phillips Plastics Corporation. This database holds
information of orders, shipments, stock/inventory,
accounts, and payroll
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THE BUSINESS WORKFLOW
Enterprise IQ
Get information from sales - Provide information for Engineers - Provides information for Delivery
Sales
Engineers
Delivery
• Initiate sales
• Or leads respond to
ad‘s
• Put order to EIQ
• Get order out of
the EIQ
• Produce order
• Box products
• Send to customer
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IT-EQUIPMENT
What types of input, processing and output hardware support
the business information system of the enterprise?
• Workstations:
• Desktops, Laptops
• HP Thin Clients as virtual computers
• Input:
• Handheld scanners for permanent inventory and tracking
• Printers /Output:
• Small desktop printers up to large corporate scanner/copier/fax
machines
• CNC machines to manufacture parts and pieces for consumers
• Network:
• Cisco Routers, switches, and a firewall
• Wireless access points from cisco all over their campus
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SOFTWARE USED
What types of systems and application software support
the business information system of the enterprise?
• Microsoft Office for their Office suite
• with Project and Visio
• SolidWorks
• Enterprise IQ
• Runs by a Oracle Database
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COMMUNICATION SYSTEMS
What types of telecommunications systems support
the business information system of the enterprise?
• They use all sorts of telecommunications
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Cell phones (Verizon)
Land line IP Phones (Cisco)
Microsoft Exchange for e-mail
WebEx Connect, a chat messenger used by the whole
company
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NETWORK SYSTEM
What types of networks support the business
information system of the enterprise?
• Star Topology
• LAN's to connect in building by twisted pair
• WAN's to connecting their facilities by T1 or mostly fiber-wire
• All the networking equipment is Cisco based
• Only a few Web Applications are used
• Microsoft Web App for people to view their e-mails
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VALUE OF THE INFORMATION
Is the information system generating the right information
for value-added business process or by a goal orientated
decision-maker?
• Yes, the information system and the Oracle database
helps generate the information to get from the engineers
to the presses to create the products they sell
• The financial side of things creates reports to let them
know the spending reports
• People Services gets information generated from payroll,
hiring information and everything in between
• When a People Services employee wants that information they
can get it now
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INFORMATION SYSTEM PROBLEMS
What primary problems/opportunities might a new or
enhanced information system solve?
• The hard drive space on their Novell servers are
running out of space and crash because of that
• The Helpdesk Software still pull information from
eDirectory/Novell instead of AD-Windows
• Because of that there are problems with asset tags and
remote control
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SCALABILITY
Is the information system scalable?
• Yes, the information system at Phillips Plastics can be
changed with different servers if needed.
• Adding servers where they need to be is possible
• The servers are hot swappable with power supplies
and hard drives
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RISKS
What are the identifiable risks of/or related to the
information system and potential impacts of the risks
to the enterprise?
• Some risks they listed to us were some of these, but
not limited to:
• Users telling information to other people outside of work
• Security hacks from the outside world
• A disaster such as a tornado came through and took out
where their data center is
• Some of their servers are getting really old that they crash,
so need more backup
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INVESTMENTS
What are the fixed investments in hardware, software,
and related equipment associated with the
information system?
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Microsoft- $687,682.62
Laptops- $1,200/each new
Desktops- $850/new
Servers, chassis, hard drives
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OPERATION COSTS
What are the ongoing operating costs of the system?
• Blade servers and Chassis- approx- $8,000$10,000/month for 3 years
• Leasing the WAN's to other Phillips Plastics buildings
• Cell Phones- approx- $13,000/month
• Updating hard drives
• Updating servers
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RECOMMENDATIONS
Move on from Novell eDirectory to Microsoft Active
Directory
• Asset Tags
• E-Mail
• Printers
Improve Server Hardware
• Move the System from old Novel Servers to new
Windows Servers
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