www.us.hilti.com/b2b
eB2B at Hilti
1
What is B2B eProcurement?
An electronic procurement solution that integrates customer’s system
with Hilti’s system in order to automate the ordering process and gain
significant benefits across the process chain
www.us.hilti.com/b2b
eB2B at Hilti
2
Let‘s start from the customer efficiency
lifecycle: eB2B as an Evolution
Customer
Efficiency
Hilti
Productivity
Customer Maturity
Level
www.us.hilti.com/b2b
eB2B at Hilti
3
A Hilti customer has four channels to place an
order but with high manual effort
Customer need
STANDARD ORDER
Place an order
Process the order
Match the order
TS
CS
HC
Ship
note
Purchase
order
Invoice
Process key
Manual
Automated
Purchase
order
HOL
Supplier contact
Risk of failure
and manual order due to manual
entry (via visit,
processing.
phone, Fax,
Email, etc.).
www.us.hilti.com/b2b
High manual effort for
3-match process to
confirm correct order.
…and very often with
impact on TS, CS,
finance, …
eB2B at Hilti
4
Hilti has an electronic B2B solution for our
customers to gain massive productivity!
Customer need
Place an order
Process the order
Match the order
STANDARD ORDER AUTOMATED VIA ELECTRONIC B2B
Ship
note
eB2B
Purchase
order
Invoice
Process key
Manual
Automated
eCat
OR
Punch
Out
Purchase
order
Place order
entry in the
customer’s
ERP system
using our
eCatalogues.
Customer efficiency is …
www.us.hilti.com/b2b
Order matches the
internal customer
demand.
Significantly lower effort
for 3-match process to
confirm correct order.
… Hilti’s productivity!
eB2B at Hilti
5
How does eB2B work? – Services overview
Estimation/Design
Sourcing
Order Placement
Tracking &
Receiving
Billing
1. eCatalog / PunchOut
eQuote
2. eOrder
3. eConfirmation
4. eShip Note
5. eInvoice
www.us.hilti.com/b2b
eB2B at Hilti
6
Benefits for Customers across the ordering process
Productivity &
Reduced Costs
Tracking & Visibility
Cost Transparency
Automated order
from customer
system
Quicker
Order lifecycle
Data Accuracy
Control
www.us.hilti.com/b2b
•
eCatalogs/Punch out: customer
buyers have all the info they
need right at their fingertips - no
need for quotes/call/email…
•
eOrdering: place order from
within your own system, no
need to phone/email/fax…
•
eOrderResp & eDeliveryNote:
no need to call/email to enquire
about order/delivery status
•
eInvoice: no need for manual
processing/entry by customer’s
AP. Improve Invoice to Order
matching
eB2B at Hilti
7
eB2B Solutions Portfolio
Sourcing
Integration

1 Punch Out
•
•
Linking Hilti Online with the customer
system (ERP) – OCI, cXML
•
Customers submit Hilti Cart directly into
their system with real-time item and pricing
information
•
•
4
•
2 eCatalog
•
•
•
•
Electronic product catalog of Hilti
Standard eCatalog with customer-specific
net prices, product pictures and many other
attributes
Frequent updates of catalog (Qrtly, semiannual, etc.)
5
•
•
•
www.us.hilti.com/b2b
Direct Link [1:1] between
3 Direct Integrationcustomer’s system and
Direct Link [1:1] between
customer’s system and
Hilti GPD/H2
Hilti GPD/H2

Data Exchange in most

eOrder up to eInvoince
Data Exchange in most
popular
formats
(iDoc,
popular
formats
(iDoc,
EDI X12, cXML EDIFACT,
ANSI etc.)
X12, EDIFACT, etc.)
eOrder up to eInvoince (reference slide 8)
(reference slide 3)
Marketplace (if used by customer)
Upload of eCatalog, and authorization of
customers for order process [1:n]
Customer uses portal to place order
(example: Ariba, SciQuest, BIM SW, etc.)
HeDA (eOrder only)
Hilti electronic Document Automation solution
Automatic conversion of Customer PO email
to Hilti order (PDF, Excel, etc.)
Utilize Hilti’s IOFs (Intelligent Order Forms)
eB2B at Hilti
8
Proposed Customer Interview Guide
Do you already use a purchasing system (ERP)? What system? (SAP, Oracle, etc.)
Do you already use electronic procurement/EDI with other suppliers?
Are you connected to eMarketplaces (Ariba, SciQuest, others)?
Do you want to exchange transactions electronically with Hilti? (eOrder, eInvoice, etc.)
Who is the right contact person for this topic at your company?
When would you be ready to start a project with us?
Document information and forward it to the eB2B team
b2bhna@hilti.com
www.us.hilti.com/b2b
eB2B at Hilti
9
We passionately create
engaged customers
in partnership with
Hilti Business
www.us.hilti.com/b2b
eB2B at Hilti
10