Capgemini The Collaborative Business Experience Peter Becque 9th November 2004 About the Collaborative Business Experience Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, called the Collaborative Business Experience. Backed by over three decades of industry and service experience, the Collaborative Business Experience is designed to help our clients achieve better, faster, more sustainable results through seamless access to our network of world-leading technology partners and collaboration-focused methods and tools. Through commitment to mutual success and the achievement of tangible value, we help businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 55,000 people worldwide and reported 2003 global revenues of 5.7 billion euros. © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 2 Capgemini possesses world-class capabilities in four areas Consulting Technology Outsourcing Professional Services Focus on excellence creates: A capability to deliver value at any stage, from any angle, and combine resources across the four disciplines An emphasis on solution standardization, best practices and knowledge transfer to improve your return on investment (“industrialization” of our offerings) A commitment to delivery excellence - on time and above client expectations © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 3 A major global service provider Revenue and personnel FY 2003: € 5,754 million (vs € 7,047 million in 2002) Geographic revenue distribution (FY 2003) 55,000 people (incl. Transiciel) 68% Europe More than 300 offices in 30 countries 30% North America 2% Asia Business mix (FY 2003) Consulting Services : 19% (2002: 25%) Technology Services : 38% (2002: 42%) Outsourcing Services : 28% (2002: 27%) Professional Services : 15% (2002: 6%) © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 4 Revenue Breakdown by sector Energy, Utilities & Chemicals Financial Services 16% 15% (16%) (15%) Telecom & Media, Transport, Other Services 20% 29% (20%) (28%) 20% Consumer Products, Retail & Distribution, Automotive, Life Sciences (21%) (2002) Public Sector, Health © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 5 Operational Research in Capgemini The use of analytical techniques to solve business problems Client/Partner logo goes here OR in Consulting Services Transformation Consulting ~ Transformation leadership ~ Organisational Capability and Design (OCD) ~ Accelerated Solns. Env. (ASE) 120 70 45 250 O. R. F. E. T. C. R. M. Supply Chain ~ Technology services 25 Process Consulting © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 7 And has a client base predominantly in Public, MRD and EUC sectors…. © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 8 O.R. provides five broad services… Interactive Business Modelling: Business Case - building robust business cases based upon structured financial models that clarify the key drivers of investment performance. Decision Support - structuring and developing strategic business models that cut through complexity and facilitate understanding of the implications of alternative courses of action. Risk Analysis - identifying and quantifying key risks, and in developing risk models that allow organisations to make more effective risk management decisions.. Forecasting and Data Mining: Demand Forecasting - the use of use of intelligent statistical and modelling techniques to provide industry leading forecasting applications. Data Mining & Statistical analysis - use of advanced data mining tools that enable organisations to leverage maximum benefit from their data by discovering patterns & groupings e.g. clustering customer behaviours for CRM. Optimisation and Scheduling: Optimisation - building optimisation models to find the ‘best’ solutions (generally cost minimisation) to complex operational problems (e.g. supply chain configuration, production planning) that may have many dimensions and multiple constraints. Business Process Simulation: Simulation - use of visual interactive simulation models to model a set of processes enabling a business to redesign its operations in a more cost effective manner or to free up spare capacity. Business Games: We have a strong track record in developing & facilitating business simulation games that provide a fun, exciting & risk-free environment in which to explore key business issues and prepare for change. © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 9 By developing Sector sponsored Offers… Customer Satisfaction ise ca tio n Sp Opt ec im ifi th at e en lid ag em Con so dM an rcha se Pu n mpt io on su uc eC Red n E Reduce / Eliminate Transactions ie nc y Learning Organization Credentials ff i c Governance Performance Monitoring and Assessment 25% 0% io mpt Joint working with forecasting staff su on Structured interviews with data suppliers and recipients of forecasts Forecast Organization Location within Business Structure 50% Frequency of Model revision eC uc Red Analysis of monitoring reports and past performance t Existing system and forecasting model documentation en Process mapping and the Capgemini component model of demand forecasting em ag Dem an dM an an Model Types Capgeminii’s forecasting quality review guide and checklists Executive Management's Involvement 75% Claims Management ess 100% Reduce Lifecycle / Total Ownership Costs ven Data Framework & Forecast System Data Quality The review is undertaken using a variety of resources and methods d Dem Total Cost Management Optimise Total Supply Chain Costs cti Illustrative en E Eff ple Performance is reviewed in 4 key areas Data & Models Sp se rcha yo fe xa m at e Pu wa lid Sp en d so Con by The Oil Game Oil Game “Smart Operations” ise n im tio Opt ifica ec Sp EDMOES Demand Forecasting Customer Switching Uncertainty Identifying Forecast Drivers Economic Weather Business-level Risk Modelling Asset Asset Risk Risk Approach Approach Customer Segmentation Environment Customer Profitability CCP Accelerator Tool Tool Config. Scenario Analysis Insight Main Menu Financial Performance High High Understanding Understanding the risk allows the risk allows an effective an effective balance of cost, balance of cost, risk, and risk, and performance performance and others........ Customer Analytics FET Management Insights Public Sector Business Case High High High High Risk Operational Performance Branch Resource Utilisation Optimisation © 2004 Capgemini - All rights reserved May 2004 - Group Presentation / 10 Operational Research in Capgemini The use of analytical techniques to solve business problems Client/Partner logo Peter Becque O.R. Team Leader goes here Please visit www.uk.capgemini.com/services/or/