Insight on
Interview and Resume
Waleed Al Ghazzawi
June 18th, 2013
Kula Lumpur Annual Sales Meeting
SITCO Pharma
Introduction
 The interview is a two way
communication between the applicant
and the organization.
 Resume is a document used by persons
to present their backgrounds and skills
.
 Almost no employment applied
without interview.
Waleed G, Director Sales and Distribution
Where Interview and Resume are important;
Area
Interview
Resume
College/ School Admission
√
√
Post Graduate / Scholarship
√
√
New Job
√
√
Promotion
√
√
Auditing
√
√
Teaching
√
√
Membership Applications
(Board/ Committee)
√
√
Discharge/ Layoffs/ Resignations
√
√
Waleed G, Director Sales and Distribution
Where is the Location of Interview and
Resume in New Employment Process
1
• Organization Strategy
• What the is the mission and work specialty
2
• Human Resource Planning
• Develop Job analysis (what to do)
3
• Start employment process
• Such as staffing (number and qualification of people), Budget etc.
4
• Call for vacancy through announcement, develop Job Description,
and Job Analysis
5
6
• Make screening; using resume and application
• Selection; through interview, and reference check.
• Start recruitment; process formalities of entry
7Waleed G, Director Sales and Distribution
1. Résumé
 Resume is also called Curriculum Vitae (CV), however the later is
preferred for academic applicants. , resume is shorter than CV and
range from 1 to 3 pages.
 Resume is used in the screening stage, early stage of staffing
process.
 Interestingly, when employers review a résumé they typically only
spend ten to fifteen seconds, therefore the top half of a résumé is
the prime real estate for important information.
 Most of applicants are trying to exacerbate their qualifications and
abilities . Studies have shown that 24% of resumes are fabricated
 Resume is a document and might be kept for relatively very long
Waleed G, Director Sales and Distribution
time in the file of the applicant.
Types of Resumes
 Reverse chronological résumé;
It is a reverse chronological résumé lists a candidate's job experiences in reverse
chronological order, generally covering the previous 10 to 15 years. Positions are listed
with starting and ending dates.
 Functional résumé ;
A functional résumé lists work experience and skills sorted by skill area or job
function.
 Hybrid résumé
The hybrid résumé balances the functional and chronological approaches. A résumé
organized this way typically leads with a functional list of job skills, followed by a
chronological list of employers. The hybrid résumé has a tendency to repeat itself and
is, therefore, less widely used than the other two.
 Online résumés
The Internet has brought about a new age for the résumé. As the search for
employment has become more electronic, résumés have followed suit. It is common for
employers only to accept résumés electronically, either out of practicality or preference.
This electronic boom has changed much about the way résumés are written, read, and
processed.
Waleed G, Director Sales and Distribution
Sample Chronological Resume for a Retail Position
Tom Jones
6 Pine Street
Arlington, VA 12333
555.555.5555 (home)
566.486.2222 (cell)
email:phjones@vacapp.com
Experience
Key Holder, Montblanc
April 2009 - Present
•Opened new specialty boutique
•Place orders to restock merchandise and handled receiving of products
•Manage payroll, scheduling, reports, email, inventory, and maintain clientele book
and records
•Integrated new register functions
•Extensive work with visual standards and merchandising high-ticket items
Sales Associate, Nordstrom - Collectors and Couture Departments
July 2007 - April 2009
•Merchandised designer women's wear
•Set-up trunk shows and attended clinics for new incoming fashion lines
•Worked with tailors and seamstresses for fittings
•Scheduled private shopping appointments with high-end customers
•Cashier Jigg's Corner
February 2005 - July 2007
Provided customer service in fast-paced bar atmosphere
•Maintained and restocked inventory
•Administrative responsibilities included processing hour and tip information for payroll
and closing register
Education
Bachelor
Ramapo College, Arlington, VA
Waleed G, Director
Sales of
andArts,
Distribution
Computer Skills
•Experience with social media and internet research
Sample Functional Resume
http://jobsearch.about.com/library/samples/blresumefunctional.htm
 Karol Miner
336 W. Chugalug Way, Sentinel, WY 33666
c: 444-222-4339 e: karmin@southwbell.net
 Objective
Process management opportunity that utilizes my communication and
analytical skills to influence organizational growth and bottom line profitability.
 Achievements
Research Information and Analyze Options
§
Researched and purchased better heat exchanger that alleviated our heat
loading problem. Saved company four to six hours of downtime per eight-hour
shift and improved product yield at extruder.
§
Purchased and refurbished used gearbox as spare. Saved 12 days downtime and
eliminated risk involved to rebuild critical pieces of equipment. During
emergency rebuild we are down 2 days rather than 2 weeks.
 Manage People and Projects
§
Successfully led refurbishment campaign on all three extruder gearboxes. Proactive rebuild of gearboxes puts downtime at two days rather than two weeks.
§
Reallocated resources during two-week annual shutdown so that no down time
was encountered and all projects finished on time.
Waleed G, Director Sales and Distribution
Classes of Resume;
1. Fresh Graduate
 Resume will play minor role in your employment.
 Focus on making your resume one page only.
 Do not include mini- assignments such as
organized career day event.
 Include all symposiums, training attended.
 Never Fabricate any data.
 Start by Name, and your contacts, then put your
educational part, then training, then skills, and
finally personal bio data.
Waleed G, Director Sales and Distribution
2. Intermediate Experience;
Five to ten years, with good educational level
 Resume is playing an integral role on the impression of the
applicant.
 Experience is the most important information in the resume.
 Function of the applicant for example; supervisory assignments
of narcotic drugs .
 Focus on your personality traits.
 Never fabricate ; for example do not mention informal job
responsibilities
Waleed G, Director Sales and Distribution
3. Expert Resume;
More than 10 years of experience, and high
educational level
 Focus on your values and objectives.
 Describe the extracurricular activities; such as
contributing to adding value committee for the
welfare of the society.
 Present your remarkable achievements and
awards.
Waleed G, Director Sales and Distribution
 interview is a conversation between two or
more people where questions are asked by
the interviewer to elicit facts or statements
from the interviewee.
Interview
 The interview stage is an advanced step
after screening, it might be the step for
final entry decision.
 Interview examine the “MATTING”
approach between the organization and
the applicant; explore values, culture,
confidence etc.
 Interview can be done once or more, and
applied by one person or by committee
like assessment center for managerial
employment, or post graduate admissions.
Waleed G, Director Sales and Distribution
Types of Interview
 Informal, conversational interview - no predetermined questions
are asked, in order to remain as open and adaptable as possible to
the interviewee’s nature and priorities; during the interview the
interviewer “goes with the flow”.
 General interview guide approach - intended to ensure that the
same general areas of information are collected from each
interviewee; this provides more focus than the conversational
approach, but still allows a degree of freedom and adaptability in
getting the information from the interviewee
 Standardized, open-ended interview - the same open-ended
questions are asked to all interviewees; this approach facilitates
faster interviews that can be more easily analyzed and compared.
 Closed, fixed-response interview - all interviewees are asked the
same questions and asked to choose answers from among the same
set of alternatives. This format is useful for those not practiced in
Waleed G, Director Sales and Distribution
interviewing.
Sequence of Interview
 Personal Information; name, age, nationality, place of
birth, marital status, address of residence, ID, driving
license, health, etc.
 Qualifications; degree, site of education, training etc.
 Work experience; from oldest to nearest, filling gaps of
employment, salary, reason for changing previous jobs
etc.
 Technical questions, and possible testing; knowledge,
experience, and managing extraordinary situations.
 Reason for application; how applied, what do you
know about the organization, and why applied.
Waleed G, Director Sales and Distribution
Sequence to interview
Con’d
 Package; asking what is expected income, and
describe the position vacant with its benefits.
 Legal questions; residence, previous exposure to
accidents, courts, drug abuse etc.
 Timing of possible join, asking about how readable
can you join.
 References; asking about other people know the
applicant.
 Additional Information; free chance to add any info.
 Contacts; assuring the contacts written in the
application or stated in the resume.
Waleed G, Director Sales and Distribution
General Guide on Interview
 Be your self; read your resume before you get
interviewed, make sure that you are matching what you
are and your are truthful.
 Be confident with over nor under-estimation
 Make direct eye contact with the interviewer.
 Ask questions if you feel necessary for you to accept the
job.
 Balance you voice, and appearance.
 Tact; do not allow your mobile to ring during the
interview.
 Prepare supporting documents mentioned in your
resume.
Waleed G, Director Sales and Distribution
THANK YOU
Waleed G, Director Sales and Distribution