Process approach and criteria
of education quality evaluation
Процессный подход и
критерии оценки качества
образования
Надежда Н. ПОКРОВСКАЯ, д.с.н.
Александр А. НИКИФОРОВ
Международный институт экономики и политики
Санкт-Петербургский государственный
университет экономики и финансов
Nadezhda N. POKROVSKAYA
Alexandre A. NIKIFOROV
International School of Economics and Politics
Saint-Petersburg State University for
Economics and Finances
miep.finec.ru
Process approach
An activity using resources, and managed
in order to enable transformation of inputs
into outputs, can be considered as a
process. Often the output from one process
directly forms the input to the next
The process approach is a management
strategy
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Understanding and meeting requirements
Considering processes in terms of added value
Obtaining results of process performance and
effectiveness
Continual improvement of processes based on
objective measurement
The process approach in
educational programmes
Procedures
Process
Objectives
Principles
Principles
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Educational “market” – competitiveness
of courses and of Universities with equal
access for the talented people
Innovative and flexible human resource,
openness to the new and to the other
Individualisation – to maximise the
benefit by individual talents and skills
Social competences – team-work skills
and understanding of social impact of a
business’ decision
Sustainable development and long-term
economic growth – the skilled human
resources is today the key basis of the
country’s development
Objectives = General criteria
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International cooperation
between universities, firms
and individuals
Mutual cultural enrichment,
openness and mutual
understanding
Economic and social growth
of the involved countries
Professional competencies
Personality’s development
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Creation of new
international companies
and concluding contracts
International events
organised by graduated
students
Growth of GDP and of
living standards
Employment of graduated
students
Process – 1
Educational
Programme
creating
Quality criteria
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To meet the employers
interest – asking them
To meet the labour market
– analyse the vacancies
and the jobs descriptions
To meet the students
interest – revealing target
groups of students /
professionals
To meet the industries
interest – revealing the
groups of enterprises and
organisations to hire
graduated students
Process – 2
Internal
work of
University /
Universities
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Accordance of the programme field to the
University / Universities strong point
Interested and involved persons
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their existence
their availability
Reactivity of interlocutors
The attention paid to
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Quality criteria
Urgent communication
Correct design of documents
Formal requirements and hierarchy
Getting grants and searching for sponsoring
Process – 3
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Student selection
Quality criteria
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teaching process
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Quality of course
syllabus and
curriculum (CV)
faculty infrastructure
scientific-research
work and research
projects
Bachelor of Master
thesis
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Competition to enroll
Enrolling rules and criteria
Administrative documents
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Curricula, Courses’ syllabus
Pedagogical staff
Pedagogical materials
Access and using infrastructure
Examination rules and scores
Link to professional environment
Application of students’ works in
enterprises
Process – 4
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Diploma
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Type of the diploma:
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national State diploma?
European certificate? Etc.
Application of students’ works in enterprises
Employment of graduated students
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Quality criteria
Employment / unemployment
Companies’ types – according to the diploma
field
Job’s types – what kind of activity?
Job’s description – what competences and
skills?
Creation of new enterprises by graduated
students
Procedures – example of
Teachers’ evaluation
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The teacher’s attestation criteria:
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Teaching experience: how long? what courses?
Degrees and titles
Position in the University,
Functions in the University and other organisations
Publications in national and international sources
Professional experience, including the consulting
works
Foreign languages
Openness to foreign experiences and traditions
Pedagogical abilities
Interest and ability to us the modern technologies
Students’ rating
Personality characteristics
...
Conclusion
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University should operate within a mixed
quality management approach
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total quality management
conformance to specifications paradigms
balanced “resources – process” approach
The process approach is based upon good
management practice
ISO 9001 – 2000
Thank you!