“STATEWIDENESS”
The Impact of State Level
Automation on Child Support in
California
“Statewideness”
Using Automation and Consistent
Policies and Procedures to Perform Child
Support Activities From a Statewide
Prospective in Order to Gain Efficiency,
Better Performance and Customer
Service
2
Pre Version 1
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County Centric
58 Separate Databases - Two Systems , ARS
and CASES
Greater Ability to Control Data in Each County
– Less at the Statewide Level
Limited Statewide View of Cases and
Participants (CWQT)
Duplicate Cases
Duplicate Data Entry
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Version 1
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First View of Cases and Data
Statewide Allocation
Statewide Locate
Begin to Communicate with Other
States Through CSENet
Synchronization of Data
Beginning of Statewide Procedures
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Data Sharing in V1
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Synchronization: Updates of Data in One
County is Shared With All Counties That
Share the Same Participant
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Benefits Include: Decreased Duplicate Data Entry,
Shared Current Information and Preparation for V2
Challenges Include: Two Year “Conversion,”
Duplicate Data in Counties with Conflicting
Statuses, Inconsistent Meaning of Data in ARS,
CASES and SWS, Old Data, Differing Procedures
and Too Many Databases
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V1 Changes to Procedures
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Duplicate Case Transfer
SLMS
Misidentification Claims
Intake Procedures
Data Entry
CSENet
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CCSAS VERSION 2
CALIFORNIA CHILD SUPPORT
GOES STATEWIDE!
“Statewideness” Means…
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More Information on Cases and Participants
Ability to Change Information on all Cases in the
System
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Increased Efficiency
Increased Responsibility for All Workers
Greater Consistency in Policies and Procedures
Consistent Training – Increases the Workers Ability to
Move Between Counties
Simplification of Duplicate Case Transfer
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Data Sharing in V2
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One Database - When all Counties are on V2
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All Cases and Participants
One Employer Database
One Agency Table
All Workers Can Update Data in the System
One Meaning of the Data and Its Status
Greater Need for All Counties to Use
Consistent Procedures
State View of All Images
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Intake
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Statewide Cases and Participants
Statewide Welfare Status and History
State View of Paternity Status –
Statewide Paternity Status per
Case/Child
Duplicate Case Transfer Not Required
When Custodial Parties Move to New
County
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Locate
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State Level Requests and Responses
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New Sources of Data
Direct Source Access
Shared Responsibility for Follow-up
Tasking and Verifications
Ability to Use Additional Statewide
Sources Such As DFAS and TALX
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Establishment
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State View of Guideline Calculations
State View of Existing Court Orders
Greater Ability to Establish Proper
Guideline Orders
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Enforcement
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Liens
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System Generates a Lien Per Court Order in Each County
State Level Release of Liens at Case Closure
Wage Withholdings – System Generates the Wage
Withholding for All NCP’s Court Orders for Each
Employment Record
Ability to View Other Enforcement Actions, Such As
Contempts and Judgment Debtor Exams
Statewide Delinquency and Enforcement
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SLMS
Credit Reporting
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Financials
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Ability to Set Up Accounts by Court Order and
Custodial Party
Ability to Adjust Accounts Statewide
Statewide Payment and Disbursement History
State View of Welfare History and Status
State View and Functionality of UAP and
Welfare Recoupment Processing
Reduction in “Double Charging” of Orders
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Customer Service
 State Level, On Line Information for
Customers
 Reduces Overall Workload to LCSAs
Because the Customer Can Call One
Worker to:
 Update Demographic Information
 Get General Information About Payments,
Case Status and Other Information
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Legal
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Access to Other Counties Orders, Non IV-D
Orders and History of Payments Will Allow
For:
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Appropriate Order
Appropriate Enforcement
No Need to Complete a Registration of
Foreign Order (ROFO) in Most Intercounty
Transfers
First Step in County Courts Hearing All Issues
for NCP in Multiple County Cases – Statewide
Court Database and Legislation Needed
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Legal
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Challenges:
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Automated Modification Notifications – NCP Based
but Court Hearings Still County Specific
Lien Releases - Court Order Based But Must Be
Worked Statewide, No State Level Enforcement
Group
Statewide Allocation – Court Ordered Arrears
Payment Does Not Determine Allocation to
Custodial Parties
Case Construct – Federal Based Case Construct in
CCSAS but Family Unit Based for Orders
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Performance
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State Level Performance Measures
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State Level 1257, 157 and 34/35
Limited Ability to Access a County Level
performance
Ability to Improve Performance
Statewide by Single System
Automation, Greater Access to
Information and Teamwork
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