DETAILED SYLLABUS
FOR
Master of Business Administration
(DUAL SPECIALISATION)
(MBA)
Course Name: MBA
Duration of Course: 2 Years
Eligibility: Graduation or equivalent
FIRST SEMESTER
CODE
MB01
MB02
MB03
MB04
MB05
MB06
SUBJECT
Management Concepts
Organisation Behavior
Managerial Economics
Management Information System
Legal Aspects Of Business
Accounting For Management
CREDIT
5
5
5
5
5
5
SECOND SEMESTER
CODE
MB07
MB08
MB09
MB10
MB11
MB12
SUBJECT
Production Management
Marketing Management
Human Recourse Management
Financial Management
Quality Management
Research Methods In Business
CREDIT
5
5
5
5
5
5
THIRD SEMESTER
CODE
MB13
MB14
MB15
MB16
MB17
MB18
SUBJECT
Project Management
Strategic Management
International Business
First Elective Stream Subject-1
First Elective Stream Subject-2
First Elective Stream Subject-3
FOURTH SEMESTER
CREDIT
5
5
5
5
5
5
CODE
MB19
MB20
MB21
MB22
MB23
MB24
SUBJECT
Applied Management Operation
Research
Indian Business Environment
Second Elective Stream Subjebt-1
Second Elective Stream Subjebt-2
Second Elective Stream Subjebt-3
Project
CREDIT
5
5
5
5
5
5
ELECTIVE
BANKING
CODE
MBBN-01
SUBJECT
Indian Banking System
CREDIT
5
MBBN-02
Retailing and CRM in Banking
5
MBBN-03
Financial Derivatives
5
FINANCE
CODE
MBFN-01
SUBJECT
Behavioural Finance
CREDIT
5
MBFN-02
Financial Engineering
5
MBFN-03
Corporate Structured Finance
5
HOSPITALITY MANAGEMENT
CODE
MBHM-01
SUBJECT
Tourism Planning and
CREDIT
5
Marketing
MBHM-02
International Hospitality Law
5
MBHM-03
Hospitality Management
5
HUMAN RESOURCE
CODE
MBHR-01
SUBJECT
Legal Framework Governing
5
Strategies and Systems
Cross Cultural and Global
MBHR-03
5
Human Relations
Human Resource Development
MBHR-02
CREDIT
Management
5
INFORMATION TECHNOLOGY
CODE
MBIT-01
SUBJECT
Database Management
CREDIT
5
MBIT-02
System Analysis and Design
5
MBIT-03
Management Support System
5
MARKETING
CODE
MBMK-01
SUBJECT
Consumer Behaviour
CREDIT
5
MBMK-02
Sale Promotion Management
5
MBMK-03
Marketing of Services
5
OPERATIONS
CODE
MBOP-01
SUBJECT
Purchasing and Materials
Management
CREDIT
5
MBOP-02
Logistics Management
5
MBOP-03
Service Operation Management
5
PROJECT MANAGEMENT
CODE
MBPM-01
MBPM-02
MBPM-03
SUBJECT
Introduction to Project
CREDIT
5
Management
Project Planning and Scheduling
5
Managing human resource in
5
Projects
RETAIL MANAGEMENT
CODE
MBRM-01
SUBJECT
Buyer Behaviour
CREDIT
5
MBRM-02
Retail Planning
5
MBRM-03
Direct and Network Marketing
5
TOTAL QUALITY MANAGEMENT
CODE
MFTQM01
SUBJECT
Methodological Approaches to
5
TQM
MFTQM-
02
5
Tools of TQM
MFTQM03
CREDIT
Leadership Requirements for
TQM
SYLLABUS (Sem-1)
5
MB01
MANAGEMENT CONCEPT
Unit – I Indian Business Environment concept and importance – Need of
environmental studies for Business.
Unit – II Types of Environment – Natural, Economic, Political, Social, technical,
cultural, Educational, Legal, Cross-cultures.
Unit – III Problems of Growth – Unemployment, Poverty, Regional imbalance,
Social injustice, inflation, Parallel Economy,
Industries sickness,
Environmental problems affecting growth of Business.
Unit - IV Environmental Factors affecting Business.
a) Physical – Topography, Climate, Minerals, Water resources.
b) Cultural –infrastructure, technology, tradition, Political
set up, social Set-up, educational Set-up.
Unit -V Natural Resources and sustainability, Renewable and Nonrenewable
resources, Limitations of non-renewable resources – need of renewable
resources, strategy for conservation of natural resources.
Unit -VI Environmental Issue related to Business Global warming and Kyoto
Protocol, Oil Crisis and its impact on business Problems related to water
resources management, Industries and Pollution – Air, Water, Noise.
MB02
ORGANISATION BEHAVIOUR
UNIT I
Organisational
Behaviour
the
human
context
of
a
managerial
job,Contributing disciplines, Emerging trends in OB, The five anchors of OB;
Perception:
Process
&
errors,
Improving
perceptions;
Personality
development, Determinants of Personality, Personality traits relevant to OB;
Learning, Theories & Principles of Learning, Contingencies & Schedules
of Reinforcement.
Unit - II
Motivation: Early theories, contemporary theories, Stress Management,
Concept of stress,Sources & Effects of stress on humans, Management of
Stress; Concept of Group Dynamics and Teams, Theories of Group Formation,
Team
Development,
Communication:
Concept
of
two-way
&
Open
Communication, Transactional Analysis.
Unit - III
Organisational conflict: Conflict Management, Traditional & Modern view
of conflict,Constructive & Destructive conflict, Conflict Process, Strategies for
encouraging constructive conflict, Strategies for resolving destructive conflict,
Leadership Styles, Models and Theories of Leadership.
Unit - IV
Elements of Organisational Structure, Traditional & Modern Organisational
Design, Power & Politics: Sources & Consequences of Power, Organisational
Politics, Types of Political Activity,Controlling
Political
Behavior,
Organisational culture: Elements of Organisational Culture, Hofstedes
culture typology, Management of Change, Forces responsible for change,
Resistance to change, Overcoming resistance to change.
MB03
MANAGERIAL ECONOMICS
Unit 1: Nature and Scope of Economic Analysis
Importance of Managerial Economics; Concepts of Economics in Decision
Making; Nature and Scope of Managerial Economics; Relationship between
Managerial Economics, Economics and Other Subjects; Tools and Techniques
of Decision Making.
Unit 2: Demand and its Attributes
Demand and its Determinants; Law of Demand; Utility Approaches to the
Theory of Demand; Consumer Equilibrium and Demand Curve; Demand
Elasticity and Demand Estimates; Aggregate Demand; Demand Forecasting.
Unit 3: Supply and Production Analysis
The Principle of Supply; Elasticity of Supply; Aggregate Supply; Cost and
Output Relationship; Production Concept and Analysis; Production Process.
Unit 4: Market Structures and its Analysis
Market Structure; Analysis of Market Structure: Large Group Cases,
Monopoly Market Situation, Oligopoly, Monopolistic Competition and
Perfect Competition.
Unit 5: National Income Analysis and Economic Welfare
Introduction; Circular Flow and Measurement of National Income; Methods
of Measurement of National Income; Economic Welfare and National
Income.
Unit 6: Consumption Function, Saving Function, Demand and Supply
for Money
The Consumption Function; the Saving Function ; Money; Demand for
Money; Multiplier; the Supply of Money.
Unit 7: Foreign Exchange Market, MNCs & International Trade Theory
Introduction; Functions of Foreign Exchange Market; Foreign Exchange
and Control; Foreign Exchange Rates; Cost Benefit Analysis of FDI; Role of
MNCs in India; International Trade Theories: Absolute Cost Theory,
Comparative Cost Theory, Opportunity Cost Theory, Factory Endowment
Theory, and Comparative Trade Theory.
Unit 8: Inflation, Inflationary Gap and Measures to Control Inflation
Introduction to Inflation; Inflationary Gap; Demand Pull or Monetary
Theory of Inflation; Cost Push Inflation; Other Theories of Inflation; Phillips
Curve: The Relation between Unemployment and Inflation; Measures to
Control Inflation; Measures of Prices and Inflation; Monetary and Fiscal
Policies in Developing Countries.
Unit 9: Trade Barriers and Protectionism
Free Trade vs. Protection; Arguments and Demerits of Protection; Trade
Barriers and its Classification; Non Tariff Barriers; Extent and Effects.
MB04
MANAGEMENT INFORMATION SYSTEM
Unit 1: Information System in Business
Introduction to Information System; System Concepts; System & Sub
System; System Feed back; Types of Information System; Applications;
System Development Life Cycle (SDLC).
Unit 2: Managing Data Resources
Introduction; Organizing Data in a Traditional File Environment; Data Base
Management System; Data Base Environment; the Range of Data Base
Applications; Integration of Information; Role of Enterprise Resource
Planning (ERP); Customer Relationship Management; Work Group
Integration; Integration of Different Systems; Information System
Organizations & Business Processes.
Unit 3: Management of Information Systems, Technology, and
Strategy
The Technology: Computer and Computer Processing; Role of Information
Technology in Organization; Information System and Strategy; Strategic
Analysis.
Unit 4: End User Computing (EUC)
Introduction; End User Computing Tools; End User Systems Tools; The
Information Center; Office Automation; Office Information System (OIS);
Aspect of OIS; Applications of Office Automation.
Unit 5: Electronic Communication System
Electronic Conference; Electronic Meeting Systems; Electronic Discussions;
Electronic Publishing; Introduction to Networks; Network Basics; LAN
Basics; Internet Working; ISDN Basics; Network Management.
Unit 6: Business Telecommunications
Telecommunication and Network; the Internet and World Wide Web
(WWW); E- Business; Applications on E- Business; Transaction Process
System (TPS); Operational Information Systems.
Unit 7: Tactical and Strategic Level Information Systems
Introduction; Tactical Accounting and Financial Information Systems;
Tactical Marketing Information Systems; Strategic Marketing Information
Systems; Strategic Production Information Systems; Tactical Human
Resource Information Systems; Strategic Human Resource Information
Systems; Managing Knowledge in the Organization.
Unit 8: Enterprise Information System (EIS)
Use of Information systems in Various Business Processes; Role of IS in
Cross Functional Systems and EIS.
Unit 9: Information Systems for Managerial Decision Support and
Strategic Advantage
Information; Management and Decision Making; Decision Support Systems
(DSS); Group Support Systems; Executive Support Systems.
MB05
LEGAL ASPECTS OF BUSINESS
The Contract Act, 1871
1.1 Nature and classification of contracts - Essential elements of a valid
contract
1.2 Offer and Acceptance - Consideration - Valid Consideration - Capacities of
Parties
1.3
Provisions
relating
to
free
consent,
valid
agreements
1.4 Provisions relating to performance and discharge of contract
1.5
Breach
of
contract
-
Meaning
and
remedies
1.6 Contingent Contracts, Quasi-contracts, Wagering Agreements
II. Contract Act, 1872
2.1 Contracts of Indemnity - Meaning, nature - Right of Indemnity Holder and
Indemnifier
2.2 Contracts of Guarantee - Meaning, Nature and Features - Types of
Guarantee
-
Provisions
relating
to
various
types
of
Guarantee
2.3 Surety and Co-surety - Rights and Liabilities - Discharge of surety from his
liability
2.4 Agency - Agent and Principal - Creation of Agency - Ratification of Agency Classification of Agents - Relationship between Principal, Agent and Sub-agent
- Agent's authority - Revocation and Renunciation - Rights, Duties and
Liabilities of Agent and Principal - Termination of Agency
III. Sales of Goods Act, 1930
3.1 Contract for Sale of Goods - Meaning - Sale of Goods and Agreement to Sell
- Essentials of a Contract of Sale - Formalities of a Contract of ale - Sale and Hir
2
Provisions
3.3
Provisions
relating
relating
to
to
conditions
transfer
of
and
property
Warranties
or
ownership
3.4 Provisions relating to performance of Contract of Sale - Rights of Unpaid
IV. The Negotiable Instruments Act, 1881
4.1 Negotiable Instruments - Meaning, Characteristics, Types, Parties - Holder
and holder in Due Cours
4.2 Negotiation and Types of Endorsement
4.3 Dishonour of Negotiable Instrument - Noting and Protest
V. The Companies Act, 1956
5.1 Company - Definition, Meaning, Features and Types of companies
5.2 Incorporation of a company - Memorandum of Association, Articles of
Association
and
Prospectus
5.3 Share Capital - Accounts and Audits - Company Meetings
VI. The Consumer Protection Act, 1986
6.1 Definitions of Consumer, Person, Goods, Service, Trader, Manufacturer Meaning of Consumer Dispute, Complaint - Unfair Trade Practices - Restrictive
Trade Practices
6.2 Consumer Protection Councils
6.3 Consumer Disputes Redressal Agencies
VII. The Information Technology Act, 2000
7.1DigitalSignature
7.2ElectronicGovernance
7.3ElectronicRecords
7.4 Certifying Authorities
MB06
ACCOUNTING FOR MANAGEMENT
Unit 1: Introduction to Financial Accounting
Introduction; Scope and Objectives; Branches of Accounting; Accounting
Principles and Standards.
Unit 2: Financial Accounting Framework
Journalizing Transactions: Recording of Transaction, Advantages of
Journal, Classification of Accounts and its Rules, Compound Entries;
Ledger: Introduction, Posting and its Rules; Trial Balance: Trial Balance
Preparation, Errors Disclosed by Trial Balance, Methods of Locating Errors
in Trial Balance.
Unit 3: Basic Principles of Preparing Final Account
Capital
Expenditure;
Revenue
Expenditure;
Deferred
Revenue
Expenditure; Capital Receipts; Income Statements: Profit and Loss
Statement; Balance Sheet; Final Accounts: Adjustments.
Unit 4: Concept of Management Accounting
Principles, Functions and Scope of Management Accounting; its
Limitations; Management Accountant: Functions; Basic Cost Concepts;
Components of Total Cost; Elements of Cost and Cost Sheet; Methods,
Systems and Techniques of Costing.
Unit 5: Cost Accounting
Marginal Costing: Introduction, its Theory and Features, its Advantages
and Disadvantages; Absorption Costing; Break - Even Analysis; Cost
Volume Profit (CVP) Relationship; Basics of Break Event Point (BEP); CVP
Analysis; Marginal Costing and Decision Making; Marginal Costing vs.
Pricing.
Unit 6: Tools of Financial Analysis
Budgets: Introduction, Advantages and Disadvantages, Essentials of
Budgetary Control, Budget Manual and its Working, Budget Key Factor;
Fixed and Flexible Budgets; Functional and Master Budgets: Sales and Cash
Budget; Zero Based and Incremental Budgets.
Unit 7: Techniques of Costing – Part I
Target Costing; its Relation to New Product Development, Cost – Plus
Pricing , and Activity Based Costing; Transfer Pricing; Cost Based Transfer
Pricing; Transfer Pricing Law in India.
Unit 8: Techniques of Costing – Part II
Responsibility Accounting (RA): Introduction, Steps involved in RA,
Advantages, Cost Centers vs. Responsibility Centers; Value Added
Accounting; Inflation Accounting: Current Purchasing Power Method
(CPP), Methods of Accounting for Changing Prices; Human Resources
Accounting (HRA): Relevance and Models of HRA.
Unit 9: Techniques of Costing – Part III
Standard Cost; Advantages and Limitations of Standard Costing;
Determination of Standard Costs; Cost Variance Analysis: Cost Variances,
Causes, Types and Uses of Variances, Labor Variances, Material Cost and
Labor Cost Variance Analysis, Sales Variance Analysis; Budgetary Control
and Monitoring; Cost Audit and Management Audit; Cost Audit Report;
Management Audit.
SEMESTER II
MB07
PRODUCTIONS MANAGEMENT
Unit 1: Operations and Productivity
Operations Functions and Evolution of POM; Framework for Managing
Operations; Operations Strategy; Trends in Operations Management.
Unit 2: Forecasting
Introduction to Forecasting; Forecasting Models; Weighted Moving
Averages; Casual Forecasting Models; Linear Regression Analysis; Multiple
Regression Analysis.
Unit 3: Product and Process Design
Product Development; Product Design Tools; Design of Services; Flexible
Manufacturing Systems; Process Design: Types of Process, Modern
Production Technologies; Process Reengineering.
Unit 4: Capacity Design
Capacity Management; Economies and Diseconomies of Scale and Learning
Curve; Capacity Strategies; Decision Trees.
Unit 5: Facility Location
Location Strategy and its Importance: Factors influencing Plant Location;
Globalization; Location Selection Models.
Unit 6: Layout Design
Layout Planning; Layout Types; Design of Product and Process Layouts; Job
Design; Work Measurement.
Unit 7: Project Scheduling
Project Management; Scheduling Project; Case Study: Scheduling at Bellop;
Logic of PERT.
Unit 8: Inventory Management
Basic Economic Order Quantity (EOQ) Model; Quantity Discount Models;
Spare Parts Inventory; Material Resources Planning; Manufacturing
Resource Planning; Purchasing Objectives.
Unit 9: Operations Planning and Scheduling Systems
Aggregate Planning and its Process; Master Scheduling; Aggregate Planning
for Service Organizations; Operating Schedules; Sequencing Rules;
Optimized Production Technology and Synchronous Manufacturing; Just in
Time (JIT) Manufacturing System; Basics of SCM and ERP.
MB08
MARKETING MANAGEMENT
Unit 1: Concepts of Marketing Management
Definition and Concepts: Definitions of Marketing, Scope of Marketing;
Core Marketing Concepts: Concept of Demand and Supply; Transaction;
Major Marketing Management Philosophy; Social Marketing.
Unit 2: E-Business & Customer Satisfaction
E-Marketing: Marketing as Adapted to the New Economy; Components of
E- Commerce (B2B and B2C); Web Marketing; Customer Satisfaction;
Customer Relationship Management (CRM).
Unit 3: Marketing Opportunities Part - I
Strategic Planning: Business Mission, Concept of Strategic Business Units
(SBUS); Boston Consulting Group (BCG Model); Strength, Weakness,
Opportunities & Threat (SWOT) Analysis.
Unit 4: Marketing Opportunities Part - II
Marketing Process; Marketing Plan; Marketing Intelligence System;
Marketing Decision Support System; Marketing Research and its Process;
Measurement of Market Demand.
Unit 5: Marketing Environment - Internal & External
Marketing Environment Forces; Macro Environment; Micro and Internal
Environment; Factors Influencing Consumer Buyer Behavior; Buyer
Decision Process; Inputs for Buying Decision Process; Consumer Trends;
Market Segmentation Process.
Unit 6: Developing Market Strategies and the Offerings Part - I
Positioning and Differentiation: Concept, Positioning according to Ries and
Trout, Various Tools of Differentiation; Product Decisions and Strategies;
Product Mix; Product Life Cycle; Brand Positioning; Brand Identity; Equity
and Packaging.
Unit 7: Developing Market Strategies and the Offerings - Part II
Introduction to Service Marketing; Differentiating Services; Product and
Service Price; Response to Change in Price; Pricing Strategies.
Unit 8: Delivering Marketing Programs – Part I
Marketing through Channel Partners; Wholesalers and Retailers: Current
Trend; Channel Management.
Unit 9: Delivering Marketing Programs – Part II
Market Communication, Process for Effective Communication; Advertising;
Different Advertising Media; Sales Promotion; Public Relations; Direct
Marketing; Personal Selling: Concepts and Process; Management of Sales
Force.
MB09
HUMAN RESOURCE MANAGEMENT
Unit 1: Introduction to Human Resource Management
Introduction: Nature, Philosophy, Need, Objectives and Evolution of Human
Resources Management; HRM Functions; HRD Concept; HRD Strategy; HR
Responsibilities; Environmental Factors of HRM: Environmental Factors,
Challenges to HRM.
Unit 2: Concepts and Process of Human Resource Planning
Human Resource Planning: Importance, Process, Barriers; Strategic
Planning; Human Resource Information Systems (HRIS); Forecasting
Demands: Forecasting Supply; Man Power Forecasting.
Unit 3: Emerging Trends in HRM
Outsourcing and its HR Dimensions; Human Resource Planning and
Downsizing: Voluntary Redundancy and Ways of Downsizing Processing;
Importance of Bench Marking; Case Study: Bench Marking VRS Practices and
Compensation Management.
Unit 4: Job Analysis: Recruitment and Selection
Job Analysis: 6 Steps, Job Description vs. Job Specification, Methods of
Collecting Job Analysis Information; Role of Recruitment and Selection:
Situational Factors in Recruitment, Recruitment Policy, External and
Internal Sources of Recruiting and its Merits and Demerits, Selection
Process and its Types; Structured Interview Guide.
Unit 5: Training and Development
Orientation; Training and Development; the Steps in Training Process;
Career and Succession Planning: Career Stages, Career Development,
Career Management Succession Planning; Case Discussion on Succession
Planning.
Unit 6: Compensation
Introduction: Meaning, Objectives of Compensation; Components of
Compensation System; Compensation Management Process; Factors of
Determining Pay Rates; Pay Incentives; Employee Benefits and Services;
Case Study: Comparing Industry Trends in Pay Rates such as FMCG.
Unit 7: Performance Appraisal
Introduction; Methods of Performance Appraisal; 360 Degree Feedback;
Problems in Performance Appraisal; Potential Appraisal: Steps of Potential
Appraisal; Case Study: Performance Appraisal Systems in Indian Banks.
Unit 8: Industrial Relations
Definition; Parties to Industrial Relations; Contemporary Issues; Industrial
Disputes: Severity or Effects, Weapons used by Labor, Weapons used by
Management, Causes, Measures to Improve Industrial Relations; Dispute
Resolution: Preventive and Settlement of Industrial Disputes; Collective
Bargaining.
Unit 9: Employee Empowerment
Worker’s Participation in Management: Introduction, Scope, Significance;
Trade Unions: Definition, Features, Objectives, Functions, Motivation to
Join Unions; Employee Grievances: Identifying Grievances, Causes, Effects,
Establishing Grievances Procedure, Guidelines for Effective Grievances
Handling, Procedure.
MB10
FINANCIAL MANAGEMENT
Unit 1: Overview
Introduction
to
Financial
Management:
Objectives
of
Financial
Management, Functions of Financial Management; Financial Instruments:
Equity Shares, Preference Shares, Right Issue; Debts: Debentures, Types of
Debentures; Indian Financial System: Functions of Financial Market,
Classification of Financial Markets, Efficiency of Financial System, Skeleton
of the Financial System; Time Value of Money; Valuation of Bonds and
Shares.
Unit 2: Financial Statements
Comparative Statement: Importance of Financial Statement, Limitations,
Constructing Comparative Statement; Common Size Statement: Advantages
of Common Size Statement, Limitations of Common Size Statement,
Constructing Common Size Statement; Trend Analysis: Advantages of
Trend Percentages Analysis, Limitations of Trend Percentages Analysis,
Method of Preparation of Trend Percentages, Precautions; Ratio Analysis:
Importance, Limitations and Classification of Ratios.
Unit 3: Cash Flow
Fund Flow Statement: Objectives of Funds Flow Statement, Limitations,
Preparation of Funds Flow Statement; Cash Flow Statement: Direct and
Indirect Methods of Cash Flow.
Unit 4: Fixed Capital Analysis
Capital Budgeting: Features of Capital Budgeting, Importance of Capital
Budgeting; Evaluations Techniques of Projects: Traditional Techniques:
Pay Back Period, ARR, Time Adjusted Techniques: NPV, IRR, PI; Risk and
Uncertainty in Capital Budgeting.
Unit 5: Capital Structure and Dividend Policy
Leverage Analysis: Operating Leverage, Financial Leverage, Combined
Leverage; Capital Structure: Factors Determining the Capital Structure,
Theories of Capital Structure; Cost of Capital: Significance of Cost of Capital,
Computation of Cost of Capital, EPS, EBIT Analysis; Dividend Policy:
Dividend Decision and Valuations of Firm, Determinants of Dividend Policy,
Types of Dividend, Forms of Dividends, Bonus Issue.
Unit 6: Working Capital Analysis
Working Capital: Operating Cycle/Working Capital Cycle, Factors Effecting
Working Capital, Importance of Adequate Working Capital, Financing of
Working Capital, Determining Working Capital Financing Mix, Working
Capital Analysis, Estimation of Working Capital Requirements; Receivables
Management: Costs of Maintaining Receivables, Meaning and Definition of
Receivables Management, Dimension of Receivables Management.
Unit 7: Inventory Management
Inventory Management: Meaning of Inventory, Purpose of Holding
Inventory, Inventory Management, Objectives of Inventory Managements;
Inventory Management Techniques.
Unit 8: Cash Management Analysis
Cash Management: Motives for Holding Cash, Cash Management, Managing
Cash Flows; Cash Management Models.
Unit 9: Foreign Exchange Orientation
International Finance: Exchange Rate, Arbitrage Process as a Means of
Attaining Equilibrium On Spot Markets, Arbitrage in Forward Market;
Managing of Foreign Exchange Risk: Foreign Exchange Risk Management,
Management of Economic Exposure, Management of Operating Exposure;
Raising Foreign Currency Finance.
MB11
QUALITY MANAGEMENT
Unit-1. Quality, Strategic Planning, and Competitive Advantage: Brief
History Modern Developments in Quality – A Race Without a Finish Line.
Definitions of Quality. Quality in Manufacturing and Service Systems.
Economic Issues – Quality and Price – Quality and Market Share – Quality
and Cost – The Taguchi Loss Function. Quality & Competitive
Advantage.Perspectives on Leadership for Quality – The Balridge View of
Leadership.
Unit-2. Principles of Total Quality Management: Introduction – Elements of
Total Quality Management – Strategic Planning and Leadership – A
Customer Focus – Fact-Based Management – Continuous Improvement
Teamwork and Participation. Malcolm Baldrige National Quality Award
Award Criteria. Benefits of Total Quality Management. The Deming
Management Philosophy – Profound Knowledge – The Impact of Profound
Knowledge – Deming’s 14 Points for Management. The Juran Philosophy –
The Juran Quality Trilogy. The Crosby Philosophy.
Unit-3. Customer Focus: The Customer-Driven Quality Cycle – Identifying
Customer Needs – Achieving Customer Requirements in Production –
Implications of the Customer-Driven Quality Cycle. Quality Function
Deployment – The Quality Function Deployment Process – Building the
House of Quality – Implementing Quality Function Deployment. Designing
Quality into Services – Service Needs Identification – Service System
Design. Customer Satisfaction Measurement Techniques – Customer
Relationship Management Techniques.
Unit-4. Quality Control and Quality Assurance: Concept of Quality Control –
Concept of Process Variation – Acceptance Sampling – Sampling Inspection
Vs. 100% Inspection – Attributes and variable sampling plans –OC Curves –
Producer and Consumer Risk – AQL, RQL, TQL, AOQL and AOL.
Unit-5. Statistical Process Control: Control Charts – X-R, P, np and C Charts
–Benefits of Control Charts and Applications
Unit-6. Quality Management Assistance Tools: Ishikawa Fish Done diagram
–Nominal Group Technique – Quality Circles – Flow Charts – Pareto
Analysis – Pokka Yoke (Mistake Proofing).
Unit-7. Reliability: Concept and Components – Concepts of failure –
Reliability of system – Success and Failure models in series and parallel –
Methods of achieving higher reliability – Concept of maintainability and
availability – Comparison with reliability.
Unit-8. Managing and organization for quality: Quality Policy – Quality
Objectives – Leadership for Quality – Quality and organization culture –
Change Management – Team Building. Partnerships – Cross-Functional
Teams Supplier/Customer Partnerships.
Unit-9. Quality Management Standards: (Introductory aspects only)
a.
The
ISO
9001:2000
Quality
Management
System
Standard
b. The ISO 14001:2004 Environmental Management System Standard
c.
ISO
27001:2005
Information
Security
Management
System
110
d.
e.
ISO
/
CMMI
TS16949:2002
for
Fundamentals
Automobile
&
Industry
Concepts
f. Auditing Techniques – Planning for an audit – Developing a
Check-list -Conducting an Audit – Writing an Audit Report – Auditor Ethics
–
MB12
RESEARCH METHODS IN BUSINESS
UNIT I INTRODUCTION
Business Research – Definition and Significance – the research process –
Types of Research – Exploratory and causal Research – Theoretical and
empirical Research – Cross –Sectional and time – series Research – Research
questions / Problems – Research objectives – Research hypotheses –
characteristics – Research in an evolutionary perspective – the role of theory
in research.
UNIT
II
RESEARCH
DESIGN
AND
MEASUREMENT
Research design – Definition – types of research design – exploratory and
causal research design – Descriptive and experimental design – different types
of experimental design – Validity of findings – internal and external validity –
Variables in Research – Measurement and scaling – Different scales –
Construction of instrument – Validity and Reliability of instrument.
UNIT III DATA COLLECTION
Types of data – Primary Vs Secondary data – Methods of primary data
collection – Survey Vs Observation – Experiments – Construction of
questionaire and instrument – Validation of questionaire – Sampling plan –
Sample size – determinants optimal sample size – sampling techniques –
Probability
Vs
Non–probability
sampling
methods.
UNIT IV DATA PREPARATION AND ANALYSIS
Data Preparation – editing – Coding –Data entry – Validity of data – Qualitative
Vs Quantitative data analyses – Bivariate and Multivariate statistical
techniques – Factor analysis – Discriminant analysis – cluster analysis –
multiple regression and correlation – multidimensional scaling – Application
of statistical software for data analysis.
UNIT V REPORT DESIGN, WRITING AND ETHICS IN BUSINESS RESEARCH
Research report – Different types – Contents of report – need of executive
summary –chapterization – contents of chapter – report writing – the role of
audience readability – comprehension – tone – final proof – report format –
title of the report – ethics in research – ethical behaviour of research –
subjectivity and objectivity in research.
3rd Sem
PROJECT MANAGEMENT (MB 13)
1. Project Management Concepts: Concept and characteristics of a project,
importance of project management, types of project, project organizational
structure, project life cycle, Statement of Work, Work Breakdown Structure.
2. Project Planning: Project Planning and Scheduling techniques: developing
theproject network USING CPM/PERT, constructing network diagram, AON
basics,Forward Pass and backward pass, Limitations of CPM/PERT,
PrecedenceDiagramming Method, constructing diagram and computations
using precedencediagramming method, PERT/CPM simulation, reducing
project duration.
3. Resource Scheduling: Resource allocation method, splitting and
multitasking,Multi project resources scheduling
4. Critical Chain Scheduling: Concept of critical chain scheduling; critical
chainscheduling method, application of Critical chain scheduling and
limitations.
5. Project Quality Management: Concept of project quality, responsibility for
quality in projects, quality management at different stages of project, tools
andtechniques,
Quality
Management
Systems,
TQM
in
projects.
6. Project performance Measurement and Control: Monitor and assess
project performance, schedule, and cost. Earned value Management,
performance measurement. methods to monitor, evaluate, and control
planned cost and schedule performance.
7. Project Closure/ Termination: Meaning of closure/ termination, project
audit process, termination steps, final closure.
8. Managing Project Teams: Team development process, team building
process,stages in developing a high performance project team, project team
pitfalls.
9. IT in Projects: Overview of types of softwares for projects, major features
ofsoftwares
like
MS
Project,
criterion
for
software
selection.
10. International Projects: Issues in managing international projects,
Selection andtraining of employees, cross cultural considerations.
Strategic Management (MB14)
SECTION 1:Overview of Strategic Management
 Tasks of strategic management
 Strategic analysis, content and choice
 Factors that shape an organization’s strategy
 Essential features of an organization’s strategy
 Responsibility for strategic management
 Evolution of strategy
 The distribution of strategic management functions
SECTION 2: Analysis of the Environment
 The general environment
 The economic environment
 The technological environment
 The legal environment
 The socio-political environment
 The internal environment: structure, culture and resources
SECTION 3:The Functional Approach to Strategy Formulation
 Production/Operations
 Marketing
 Purchasing and supply
 Human resources
 Research and development
 Information technology
 The co-ordination of strategy
SECTION 4: The Formulation of Strategy
 Industry and sector analysis
 Alternative industry scenarios
 The need for and extent for flexibility in strategy formulation
 Matching strategy to a company situation
 Group aspects of strategy formulation
 The use of independent consultants
SECTION 5: The Implementation of Strategy
 Budgets and budgeting control
 Supporting chosen strategies through appropriate policies and
procedures
 Motivational aspects of strategy
 The identification of strategically relevant performance outcomes
 The matching of organizational structures with strategy
SECTION 6: Competitive Advantage
 The identification of competitive forces
 Drivers of change
 Strategic cost and profit analysis
 Technology-based competitive advantage
 Value chains and benchmarking the costs of key activities
 Balanced score-cards
 Generic competitive strategies
 Vertical and co-operative competitive strategies
 Defensive strategies
SECTION 7:Strategy and Diversification
 Definition and scope of diversification
 Related and unrelated diversification strategies
 Assessment of a diversification strategy
 Relationship between diversification strategies and core activities and
competencies
 Strategic fit analysis
 Resource fit analysis
SECTION 8:Management of change
 Definition and identification of issues
 Response to change as a strategic issue
 Power and culture as catalysts for change
 Types of change and intervention strategies
 Framework and its impact on change management
 Strategists, implementers and recipients in the change process
SECTION 9:International Business Strategy
 The environment of international business
 Finance of international trade
 Advances in international marketing
 Survival and growth strategies within international firms
 Cultural issues in international firms
SECTION 10: Case Analysis
The examination will include a case study on one or more aspects of company
strategy. Although no specific answers are expected in this section students
will be required to show familiarity with the issues involved, and to suggest
practical solutions to business problems
INTERNATIONAL BUSINESS MANAGEMENT (MB15)
1. International Business Environment – Globalization – Forces, Meaning,
dimensions and stages in Globalization – Introduction to theories of
International Trade by Adam Smith, Ricardo and Ohlin & Heckler – Trading
Environment ofInternational Trade – Tariff and Non-tariff Barriers – Trade
Blocks – Rise of new economies like Japan, South East Asia and China as
compared to India.
2. Country Risk Analysis – Political, Social and Economic – Cultural and Ethical
practices – Halsteade model – Responsibilities of International Business
3. Managing Multinational Enterprises – Problems and Potential –
Multinational
Service Organizations – Indian companies becoming
Multinationals – Potential, Need and Problems
4. Introduction to International Financial Management – Balance of Trade and
(10) Balance of Payment – International Monetary Fund, Asian Development
Bank and World Bank – Financial Markets and Instruments – Introduction to
Export and Import Finance – Methods of payment in International Trade –
Introduction to current EXIM policy.
5. Bilateral and Multilateral Trade Laws – General Agreement on Trade and
Tariffs, (GATT), World Trade Organization – IPR, TRIPS, TRIMS, GATS –
Ministerial Conferences.
6. International Marketing – Entry strategies – Market selection – Barriers
7. Global sourcing and its impact on Indian Industry – Globalization and
internal reform process – India’s competitive advantage in industries like IT,
Textiles,
Gems
&
Jewellery
etc.
–
Potential
and
threats
8. Case Studies: Country Risk Analysis Cases on theories of International
TradeCases on WTO related to topic 5 Cases on International Marketing
4th Sem
Allied Management Operation Research (MB19)
UNIT - 01
LINEAR PROGRAMMING PROBLEMS (LPP): LPP- MEANING - FORMULATION
OF LPP -GRAPHICAL METHOD - SIMPLEX SOLUTION- BIG M METHOD
UNIT - 02
TRANSPORTATION
&
ASSIGNMENT
PROBLEMS:
TRANSPORTATION
PROBLEM-NORTH -WEST CORNER SOLUTION - LEAST COST METHOD
UNIT - 03
VOGEL`S APPROXIMATION METHOD- STEPPING STONE METHOD - MODI
METHOD -ASSIGNMENT MODEL- HUNGARIAN METHOD
UNIT - 04
SEQUENCING PROBLEM - PROCESSING N JOBS THROUGH 2 MACHINESPROCESSING NJOBS THROUGH 3 MACHINES -PROCESSING N JOBS THROUGH
M MACHINESPROCESSING2 JOBS THROUGH M MACHINES
UNIT - 05
GAME THEORY - MEANING - SADDLE POINT - TWO PERSONS ZERO SUM
GAMESDOMINANCEPROPERTY
UNIT - 06
NETWORK PROJECT SCHEDULING &REPLACEMENT THEORY: NETWORK
AND BASICCOMPONENTS- RULES - CPM AND PERT FOR PROJECT
SCHEDULING
UNIT - 07
SAMPLING
DISTRIBUTION:
SAMPLING
DISTRIBUTION
CONCEPTS-
NORMALDISTRIBUTION-T-DISTRIBUTION-SAMPLE SIZE-STANDARD ERROR,
ESTIMATION: POINTAND INTERNAL ESTIMATES OF PROPORTIONS AND
MEAN FROM LARGE & SMALLSAMPLES
UNIT - 08
TESTING OF HYPOTHESIS: HYPOTHESIS TESTING OF PROPORTION AND
MEAN-SINGLEAND TWO TAILED - TESTS-ERRORS IN HYPOTHESIS TESTINGMEASURING THE POWEROF HYPOTHESIS TEST
UNIT - 09
CORRELATION REGRESSION: CORRELATION - MEANING - TYPES - METHODS
OFSTUDYING CORRELATION. REGRESSION - MEANING - REGRESSION
EQUATIONS
Indian Business Environment (MB 20)
1. Industrial Policies: A brief review of industrial policies since independence,
Industrial policy of 1991 and recent developments, Policy on foreign direct
investment in Indian industry.
2. Fiscal Policy: Public revenues, public expenditure, public debt, development
activities financed by public expenditure, An evaluation of recent fiscal policy
of Government of India – Highlights of Budget.
3. Monetary Policy: Demand for and supply of money, Objectives of monetary
and credit policy, Recent trends- Role of Finance Commission.
4. Balance of Payments: Structure, Major components, Causes for disequilibrium in Balance of Payments, correction measures, Impact of New
Economic Policy on Balance of Payments, Recent trends.
5. India’s Trade Policy – Magnitude and direction of Indian International
trade, bilateral and multilateral trade agreements, EXIM Policy, Role of EXIM
Bank.
6. WTO: Nature and scope - Organisation and structure – trading blocks – role
and functions of WTO in promoting world trade – Principles followedAgreements reached in the Uruguay round including TRIPS, TRIMS and GATS,
Disputes settlement mechanism- Dumping and Anti-dumping measures –
Critical review of WTO functioning.
7. Money and Capital market: Features and components of Indian Financial
system, objectives, features and structure of Money market and capital
market, recent developments- Stock Exchanges, Investor Protection and Role
of SEBI.
8. Legal Framework: Special features of The SICA (Special Provisions) 1985,
BIFR, Consumer Protection Act, 1986,
Elective (Banking)
Indian Banking System- MBBN-01
Unit I
Development Banking; Financial Institutions- IDBI, NABARD, SIDBI, IFCI.
Unit II
Role of Central Bank, Policy Framework for RBI, RBI and Monetary Policy,
Regulation and Supervision of Banking system, Review of the Banking system,
Review of RBI balance sheet, Current Developments and Reports of RBI,
Maintenance of CRR, SLR, Interest Rate Policy.
Unit
III
Commercial Banking: Banker Customer Relationship, Management
of Deposit Business &
Fee Based services, Liquidity Vs. Profitability,
Credit Business,Credit Assessment,
Principles of Bank Lending: Types & Methods of Charging,
Secured & Unsecured
Advances.
UnitIV
Overview and regulation of Co-Operative banking, Regional Banks, Rural
Banks and Co-Operative banking societies.
Retailing and CRM in Banking (MBBN-02)
Unit-1
: Introduction to retailing, definition and importance, growing significance of
retailing, Retail Banking - Concept - Why Retail Banking? - Present
Technological Retail Products offered to the
Customers –
Unit-2
Card Business of Banks –Retails Products Offered By Banks – Deposits,
Advances And Subsidiary Services - KYC Norms – New Generation Banks Old
Generation Banks - Pricing Of Products –
Unit-3
Introduction and Significance of Customer Relationship Management:
Concepts and Need, Understanding Principles of Customer Relationship;
Relationship Building Strategies;
Unit-4
Understanding Strategies to Prevent Defection and Recover Customers.,
Concept of Data Mining.
Financial Derivatives (MBBN-03)
Unit-1
Types of Derivative: World Derivatives Markets; Derivatives Trading in
India, Types of orders, Risks of Derivatives, Role of SEBI, Commodity
Derivatives.
Unit-2
Option Contract: Equity options; Index options; Valuation of option: Binomial
Option Pricing Model; Hedge Ratio; Theoretical Minimum Value of an Option;
Black Scholes Options Pricing Model; Impact of Corporate Benefits like Bonus
Shares/ Dividend on Option Values.
Unit-3
Future Contracts: Value at risk, Comparison of Future Contract with Forward
Contracts and Backwardation & Contango, Forward Contracts Hedgers,
Speculators and Arbitrageurs, Future Options; Badla System; Index Futures.
Unit-4
Other Derivatives: Swaps; Classification of Swaps; Interest Rate Swaps,
Currency, Swaps; Current Status of Interest Rate Swaps in India – T Bill
Futures; Foreign exchange futures.
Elective (Finance)
Behavioural Finance (MBFN-01)
Unit 1
Introduction to Behavioural Finance-Overview, History of Behavioral Finance;
From standard finance to behavioral finance- Are financial markets efficient?,
Limits to arbitrage-Fundamental Risk, Noise Trader Risk, Implementation
cost, evidence of limits to arbitrage
Unit II
Cognitive biases, beliefs and heuristics-Preferences: Prospect Theory,
Ambiguity
aversion,
Loss
aversion,
Framing,
Non-consequentialism:
Disjunction Effect, Self-deception, Neurofinance (introduction only); Mental
Accounting, Self-control, Regret avoidance and Cognitive dissonance,
Representativeness and Availability,Anchoring and Belief perseverance,
Overconfidence,
Optimism
and
wishful
thinking,
Overreaction
and
Conservatism, Self attribution, Recency bias
Unit III
Endowment effect, Disposition effect, reference price effect, Herd Behavior,
hindsight, winners’ curse, cognitive dissonance, familiarity bias, status quo
bias, law of small numbers, information overload
Unit IV
Application-The Aggregate Stock Market: Equity Premium Puzzle-prospect
theory, loss aversion; The Volatility Puzzle-beliefs, preferences; The Cross
Section of Average returns-size premium, long term reversals, predictive
power of scaled price ratios, momentum, event studies
Unit V
Application-The closed end funds and co movement: investor behavior
(saving and investment)-insufficient diversification, naïve diversification,
excessive trading, the selling decision, the buying decision ApplicationCorporate Finance: Security Issuance, Capital structure and Investment,
Dividends, Managerial Irrationality,
Financial Engineering (MBFN-02)
Unit- 1.
Introduction: Overview of Production and Operations Management (POM)
Function,Historical Development of POM, POM scenario Today.
Unit-2.
Product and Process Design: Product and Process Development,
Manufacturing ProcessTechnology, CAD/CAM.
Unit-3.
Facilities Management: Location of Facilities, Layout of Facilities,
Optimization ofProduct/Process Layout, Flexible Manufacturing and Group
Technology.
Unit-4.
Aggregate Planning: Preparation of aggregate demand Forecast,
Specification of Organizational Policies for Smoothing Capacity Utilization,
Determination of feasible Production Alternatives and Determination of
Optimal Production Strategy.
Unit-5.
Scheduling: Scheduling In Job, Shop Type Production, Shop- Loading,
Assignment and Sequencing, Scheduling In Mass, Continuous and Project Type
Production, Line balancing Lob, Methods of Production Control.
Unit-6.
Work Study : Method Study, Work measurement, Work Design, Job Design,
Work Sampling, Industrial Engineering Techniques.
Unit-7.
Productivity: Basic Concepts, Productivity Cycle, Productivity Engineering
and Management, Total Productivity Model.
Unit-8.
Quality management: Economics of Quality Assurance Inspection and
Quality Control, Acceptance Sampling, Theory of control charts, control charts
for variables and control charts for attributes -Total Quality Management - ISO
9000 series standards, Six Sigma.
Corporate Structured Finance (MBFN-03)
Unit I
Analysis of Corporate Financial Statements: Income statements and Balance
sheets through ratio analysis and analyzing the Chairman’s statement,
Directors’ report, management discussion & analysis, report on corporate
governance, auditor’s report to evaluate the financial soundness of the
company.
Unit II
Cash Flows: Firm cash flows, Earnings, Tax effect, Reinvestment needs; Equity
cash flows: Dividend, Forecasted Cash flows, terminal value estimation
approaches. Equity discounted cash Flow Models-Dividend discount models,
extensions of DDM; free cash flow to equity model
Unit III
Introduction to Valuation: Approaches to valuation, Discounted Cash Flow,
Relative Valuation, Role of valuation; Discounted Cash flow Valuation:
Estimating discount rates-cost of equity, cost of equity to cost of capital;
Valuation of an asset with guaranteed cash flows, introducing uncertainty into
valuation (valuing an asset with default risk & equity risk), valuing an asset
with an infinite life.
Unit IV
Firm Valuation Models: Cost of capital approach, adjusted present value
approach, EVA, Capital structure and firm value. Relative valuation-popularity
and potential pitfalls; reconciling relative and discounted cash flow valuation
Equity Multiples; Value Multiples; Valuation of different kinds of companies
Unit V
Value of Synergy; operating and financial synergy, Cash and tax benefits, debt
capacity, Evidence on synergy, common errors in valuing synergy; Valuing
Real options
Elective (Hospitality Management)
Tourism Planning and Marketing (MBHM-01)
Unit I: Understanding of Marketing
• Marketing: Concept and defination and its significance in tourism industry
• Basic concept of need and want; demand, product, service, market and sales
• Significance of service and characteristics of service marketing,
differentiation of product marketing and service marketing.
• Defining marketing mix, the 8 P’s of marketing mix
Unit II: Market Research
• Understanding of marketing research, Concept of primary data, secondary
data, qualitative and quantitative data and marketing information system
(MIS) and its function
• Consumer and consumer behaviour, Factors influencing the buying
behaviour of consumers
• Market segmentation and bases for segmenting consumers markets,
targeting and positioning and market strategies
Unit III: Marketing Mix in Tourism Industry
• Product: Definition and levels, nature of tourism product, Stages of
launching a new product, Product life cycle (PLC)
• Branding concept and need of branding of a product for a tourism company
• Pricing: Definition and influencing factors; Major pricing strategies for
products of tourism industry
• Communication: Concept and purpose of communication for an
organization, process of communication, Barriers of effective communication.
• Promotion: Major tools of Promotion Mix- Word-of-Mouth Information,
Advertising, Sales promotion, public relation, personal and social selling;
Importance of Advertising in Tourism, Selection of message and media, Media
timing
• Distribution: definition; factor influencing in distribution policy, distribution
system, the role of
Travel Agency and Tour Operator as intermediaries of Tourism Industry
Unit IV: Destination Marketing
• Necessary attributes for a ideal tourist destination, Destination life cycle,
Marketing
strategy for promotion and development of a tourist destination
International Hospitality Law (MBHM-02)
UNIT-1
Introduction to Hospitality & Hotel Industry Historical background of hospital
ity industry American Inns & English Inns International and Domestic hotel ch
ains Introduction and growth of hotel industry in India
UNIT‐2
Role of Housekeeping in Hospitality
- Housekeeping Organisational structure(small, medium & large)
- Duties & responsibilities of housekeeping staff
- Housekeeping personnel
- Personal Qualities of Housekeeping staff
- Layout of Housekeeping Department
- Co‐ordination of Housekeeping with other departments
UNIT‐3
Fundamentals of marketing Overview of service sector and hospitality –
the hotel and catering industry‐definition of marketing the marketing concept
methods of marketing research‐sources of information‐key concepts and mod
els of consumer behavior‐market segmentation potential and target markets,
value and life style.
Unit-4
hospitality marketing channels‐location of services‐current trands in hotel an
d catering industry Promotional activities The role of promotion‐promotion m
ix in terms of advertising/selling/sales promotion/direct mails/sponsorship/
merchandising/public relations/publicity‐communication problems‐budgetin
g and promotion mix
Unit-5
UNIT‐III
‐Definition of Pest control
‐Common Pests in hospitality industry
‐Prevention & Control of Pests
‐Responsibility of housekeeping in Pest Control
Hospitality Management (MBHM-03)
Unit 1:
Concept And Nature Of Management: Concept & Definitions, Features Of
Management,Management As Science, Art & Profession, Levels Of
Management,
Scope
Of
Management,
Nature
Of Management Process, Classification Of Managerial Functions, Evolution Of
ManagementThought Approaches To Management (Classical, Behavioral,
Quantitative Contingency),Contribution Of Leading Thinkers, Recent Trends
In Management Thought
Unit 2:
Planning And Decision Making Nature, Process And Types of Planning,
Management By Objectives(MBO), Decision Making, Forecasting
Unit 3
Organizing: Nature & Principles Of Organization, Departmentation, Span Of
Management, Authority& Responsibility, Delegation And Decentralization,
Forms Of Organization Structure Line & Staff Authority Relationships
Unit-4
Directing: Nature & Scope Of Directing, Motivation And Morale,
Communication, Leadership, Coordination: Controlling: Nature & Process Of
Controlling, Techniques Of Control
Elective (Human Resource)
Legal Framework Governing Human Relations (MBHR-01)
UNIT-I INDUSTRIAL RELATIONS:
Trade Union Act 1926, Industrial Employment Disciplinary Action (Standing
orders 1946), Industrial Dispute Act 1947.
UNIT-II WAGES AND SALARY:
Payment of wages act 1936, Minimum wages act 1948, The payment of Bonus
Act 1965, Equal Remuneration Act 1976.
UNIT-III SOCIAL SECURITY:
The employee state insurance act, provident funds and miscellaneous
provisions act 1952, payment of gratuity act1972, contract labour (regulation
and abolition) act 1970.
UNIT-IV WORKING CONDITIONS:
Factory act 1948, The Delhi shops and establishment act 1954.
UNIT-V RECRUITMENT AND TRAINING:
The employment exchanges (compulsory notification of vacancy) act 1959,
The apprentices act 1961.
Human Resource Development Strategies and Systems (MBHR-02)
UNIT-I Human Resource Management :
Concept , objectives , scope, functions , importance, Human Resource Planning
: Meaning , Objectives, process, limitations, importance , responsibility for
human resource planning .
UNIT-II Recruitment and Selection :
Meaning , sources of recruitment , selection process , induction.
UNIT-III Training and Development :
Meaning , identification of training and development needs , methods of
training and development , evaluation of training and development
programmes, significance of training and development , career development .
UNIT-IV Performance appraisal :
Meaning , process , methods, limitations, importance, internal mobility ,
separation.
UNIT-V Wage and Salary Administration :
Concept, objectives, factors influencing wage and salary administration . Job
evaluation : meaning , principles, methods, limitations, importance , Systems
of payment : Time rate system , piece rate system , Incentive payments .Fringe
benefits, Executive compensation .
Cross Cultural and Global Management (MBHR-03)
Unit- 1
• Introduction to cross-cultural communication
• The globalization of business and people in the 21st century
• Understanding culture and cultural differences
• Components of cultural intelligence
• Key cultural values and concepts
• How culture affects behavior
• Switching off cultural cruise control
• Class Discussion: Examining our cultures, norms and behaviors
• Cultural differences within Europe • Cultural differences between Europe
and other countries
• Focus: Cultural characteristics of Spain and France
• Workshop: Practical scenarios, analysis and solutions
Unit- 2
• Developing cultural intelligence: Stages, process and supporting activities
• National and global cultures explored
• Decision-making models across cultures
• Goals, motivation and ethics in decision-making
• Cross-cultural communication failures
• The cross-cultural communication process
• Verbal language, codes and conventions
• Non-verbal communication
• Negotiating styles in Europe, Latin America and Asia
• Focus: Cultural characteristics of Italy and Switzerland
• Women crossing cultures: Gender bias and success stories
• Case Study: Effective communication across borders
• Midterm Exam
Unit- 3
• Raising your cultural intelligence: knowledge, mindfulness and behavior
• Leadership across cultures: styles, expectations and examples
• Culturally intelligent leadership
• Working in multi-cultural teams: concepts, processes and performance
• Culturally intelligent team management: skills and strategies
• Creating cultural competence: the international experience
• Workshop: Negotiations and team management training
• Focus: Cultural characteristics of the US, Japan, Brazil and Mexico
Unit- 4
• Toolbox for understanding and solving ethical dilemmas of international
executives
• Managing international careers: challenges and opportunities for the 21st
century
• Putting it all together: knowledge, mindfulness and behavioral skills
• Workshop: Individual cross-cultural management skills inventory and
scorecards
• Focus: Cultural characteristics of Greece
• Team projects: findings and discussion
• Case study: becoming a global manager
Elective (Information Technology)
Database Management (MBIT-01)
Unit – I Introduction to Databases and Transactions
What is database system, purpose of database system, view of data, relational
databases, database architecture, transaction management,
Unit- II Data Models
The importance of data models, Basic building blocks, Business rules, The
evolution of data models, Degrees of data abstraction.
Unit-III Database Design ,ER-Diagram and Unified Modeling Language
Database design and ER Model: overview, ER-Model, Constraints, ERDiagrams, ERD Issues, weak entity sets, Codd’s rules, Relational Schemas,
Introduction to UML Relational database model: Logical view of data, keys,
integrity rules. Relational Database design: features of good relational
database design, atomic domain and Normalization (1NF, 2NF, 3NF, BCNF).
Unit- IV Relational Algebra and Calculus
Relational algebra: introduction, Selection and projection, set operations,
renaming, Joins, Division, syntax, semantics. Operators, grouping and
ungrouping, relational comparison. Calculus: Tuple relational calculus,
Domain relational Calculus, calculus vs algebra, computational capabilities.
Unit- V Constraints, Views and SQL
What is constraints, types of constrains, Integrity constraints, Views:
Introduction to views, data independence, security, updates on views,
comparison between tables and viewsSQL: data definition, aggregate function,
Null Values, nested sub queries, Joined relations. Triggers.
Unit-VI Transaction management and Concurrency control
Transaction management: ACID properties, serializability and concurrency
control, Lock based concurrency control (2PL, Deadlocks),Time stamping
methods, optimistic methods, database recovery management.
System Analysis and Design (MBIT-02)
Unit- 1: Data and Information
Types of information: operational, tactical, strategic and statutory – why do
we need information systems – management structure – requirements of
information at different levels of management – functional allocation of
management – requirements of information for various functions – qualities
of information – small case study.
Unit-2: Systems Analysis and Design Life Cycle
Requirements determination – requirements specifications – feasibility
analysis – final specifications – hardware and software study – system design
– system implementation – system evaluation – system modification. Role of
systems analyst – attributes of a systems analyst – tools used in system
analysis
Unit- 3: Information gathering
Strategies – methods – case study – documenting study – system
requirements specification – from narratives of requirements to classification
of requirements as strategic, tactical, operational and statutory. Example case
study
Unit- 4: Feasibility analysis
Deciding project goals – examining alternative solutions – cost – benefit
analysis – quantifications of costs and benefits – payback period – system
proposal preparation for managements – parts and documentation of a
proposal – tools for prototype creation
Unit- 5: Tools for systems analysts
Data flow diagrams – case study for use of DFD, good conventions – leveling of
DFDs – leveling rules – logical and physical DFDs – software tools to create
DFDs
Unit- 6: Structured systems analysis and design
Procedure specifications in structured English – examples and cases –
decision tables for complex logical specifications – specification oriented
design vs procedure oriented design
Unit- 7: Data oriented systems design
Entity relationship model – E-R diagrams – relationships cardinality and
participation – normalizing relations – various normal forms and their need –
some examples of relational data base design.
Management Support System (MBIT-03)
Unit-1 System Concept
1.1 General Model
1.2 Types of systems
1.3 Subsystems
1.4 Organizational structure and functions
1.5 Systems approach to organization
1.6 Dynamics to Decision Making,
1.7 Control by exception
1.8 Feedback control
1.9 Law of requisite variety
1.10 Cases related to Feedback Control
Unit-2. Information Concepts
2.1 Definition
2.2 Types of Information
2.3 Quality of information
2.4 Value of information,
2.5 Information needs of managers at different
levels
2.6 Cases related to Information
Unit-3 Management Information Systems
3.1 Definitions
3.2 Integrated system
3.3 MIS Vs Data processing
3.4 MIS and other academic disciplines
3.5 Structure of MIS based on management
activity and functions
3.5 Systems concepts to MIS
Unit-4 Humans As Information Processors
4.1 Newell-Simon model
4.2 Limits on Human Information Processing
4.3 Characteristics of Human Information
Processing performance
Elective (Marketing)
Consumer Behaviour (MBMK-01)
Unit 1. Fundamentals of Consumer Behaviour :
Consumer behaviour: Concept, Scope, Importance and Interdisciplinary
nature; Approaches to study consumer behaviour; consumer buying
behaviour Vs organizational buying behaviour; Applications of Consumer
Behaviour.
Unit 2. Consumer as an individual:
Consumer Motivation: Rational vs emotional motives, dynamics of
motivation, hierarchy of needs model; Consumer personality: Freudian,
Neo-Freudian and Trait theories, Self and Self-image; Consumer
perception: elements and dynamics; Consumer imagery; Consumer
learning: elements of learning, behavioral and cognitive theories of
learning; Consumer attitude: tri-component model, multiattribute model,
thery of trying-to-consume models.
Unit 3. Consumers in the Social setting:
Reference groups; Family influences; Social class and consumer behavior;
cultural influences on consumer behavior; cross cultural consumer
analysis.
Unit 4. Consumer decision-making process:
Opinion leadership: dynamics and the motivation behind it; Levels of
consumer decision-making; Four views of consumer decision-making:
economic, passive, cognitive, emotional; Models of Consumer decisionmaking: Nicosia model, Howard-Sheth model.
Unit 5. Rural Consumer Behavior:
Socio-cultural factors; Gender mainstreaming; Economic factors; Political
factors; Buyer characteristics: Age, Occupation, Economic situation,
Lifestyle, personality and psychological factors of rural consumers.
Sale Promotion Management (MBMK-02)
Unit-1 Sales Management :
Definition and meaning, Objectives, Sales Research, Sales
Forecasting, Sales Forecasting methods, Sales Planning and control: Goal
setting, Performance measurement, diagnosis and corrective actions.
Unit-2. Sales Organization
: Need for Sales Organizations, their structure, Sales
Managers Functions and responsibilities, Planning for major customers and
sales Budget, Specific Characteristics of a successful salesman.
Unit-3. Developing the Sales Force for Industrial Customers and
Consumer products :
- Recruiting, Selection and Training of Sales force: Procedures and criteria
extensively used as selection tools for recruiting and testing sales ability. Areas of sales Training : Company Specific Knowledge, product knowledge
Industry and Market Trend Knowledge, and Customer education. - Motivating
the Sales Team : Motivation Programs - Sales Meetings, Sales Contests, Sales
Compensation, ( Monetary compensation, incentive programs as motivators,
Non-Monetary compensation – fine tuning of compensation package,
Supervising, Evaluating Sales Force Performance and Controlling Sales
activities ( Sales Records and Reporting Systems ), Improving Sales
Productivity Personal Selling: Basics, Salesmanship-definition- prospecting,
resistance selling process and skills for effective salesmanship, Sales leads,
Sales presentations, Types of calls, effective selling techniques, role of
relationship marketing in personal selling, tools for personal selling, Value
added selling
Marketing of Services (MBMK-03)
Unit- 1: Service economy and the nature of services.
The service economy, nature of services, characteristics of services, services
marketing mix.
Unit- 2: Assessing business opportunities.
Competitive strategies, marketing research, perceptual mapping, segmenting
and targeting the market, preparing a business plan.
Unit-3 :Buyer behaviour.
Consumer behaviour leading to purchase, consumer experience, postexperience behaviour, Business buying.
Unit-4: Understanding customer requirements.
Customers expectations and perceptions of service, customer research,
customer defined service standards.
Unit-5: Quality management.
Service quality, technical and functional quality, determinants of service
quality, gap model, Kano's model.
Unit-6: Service design and development.
Challenges to services design, new service development, developing the
service blueprint, quality function deployment, service innovations.
Unit-7: Marketing communications.
The communications mix, advertising, promotions, personal selling, public
relations and publicity, events and experiences, direct marketing, word-ofmouth marketing, Internet marketing, integrated marketing communications
Elective (Operations)
Purchasing and Materials Management (MBOP-01)
Unit-1. Introduction:
Materials Management - Evolution, Importance, Scope and Objectives Interface with other functions. Concept of Logistics and Supply Chain
Management and evolution to 4PL. Trade off Customer Service & Cost. (20%)
Unit-2. Inventory - Need of Inventory - Costs associated with Inventory Types of Inventory - Basic EOQ Model - EOQ with discounts - ABC Analysis (Numericals expected on Basic EOQ, EOQ with discounts & ABC) (20%)
Unit-3. Material Requirement Planning – Concept of MRP, MRP II, MPS,
BOM ERP. (20%)
Unit-4. Purchasing Management - Responsibilities of Purchase Department Purchase Cycle – Negotiation & Bargaining – Vendor relations - Purchasing
Methods - Global sourcing (15%)
Unit-5. Stores – Functions, Importance, Organization of stores & Stores
layout. Stores procedure – documentation. (10%)
Unit-6. Materials Handling - Principles of Materials Handling system Materials Handling Equipments – Safety issues
Logistics Management (MBOP-02)
Unit I
Logistics Management: Origin and Definition – Types of Logistics – Logistics
Management – Ware House Management – Automation and Outsourcing Customer Service and Logistics Management – A Perspective - Concepts in
Logistics and Physical Distribution - Distribution and Inventory
Unit II
Types of Inventory Control - Demand Forecasting - Warehousing and Stores
Management – Routing - Transportation Management - Some Commercial
Aspects in Distribution Management – Codification - Distribution Channel
Management - Distribution Resource Planning (DRP) - Logistics in 21st
Century
Unit III
Supply Chain Management: Introduction and Development- Nature and
Concept - Importance of Supply Chain - Value Chain - Components of Supply
Chain - The Need for Supply Chain - Understanding the Supply Chain
Management - Participants in Supply Chain – Global Applications
Unit IV
Role of a Manager in Supply Chain - Supply Chain Performance Drivers - Key
Enablers in Supply Chain Improvement - Inter-relation between Enablers and
Levels of Supply Chain Improvement-Systems and Values of Supply Chain
Unit V
Aligning the Supply Chain with Business Strategy - SCOR Model –Outsourcing
and 3PLs – Fourth Party Logistics – Bull Whip Effect and Supply Chain –
Supply Chain Relationships – Conflict Resolution Strategies - Certifications –
Service Operation Management (MBOP-03)
Unit-1: Introduction to service operation
Bloom’s Level 2 Objectives – Full understanding of service operation terms
and core concepts.
The purpose, objectives and scope of service operation
The value to the business
The context of service operation in the ITIL service lifecycle
The fundamental aspects of service operation and the ability to define
them.
Unit-2: Service operation principles
Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of
service operationprinciples, techniques and relationships and their
application to the delivery and support of services
at agreed levels.
How an understanding of the basic conflict between maintaining the status
quo and adapting to
changes in business needs can lead to better service operation
Other service operation principles including: involvement in other lifecycle
stages; understandingoperational health; the need for good documentation
and communication including a
communication strategy
Service operation inputs and outputs.
Unit-3: Service operation processes
Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of
service operation
principles, techniques and relationships and their application to the delivery
and support of services
at agreed levels.
The use, interaction and value of each of the service operation processes:
event management,
incident management, request fulfilment, problem management, and access
management.
Unit-4: Common service operation activities
Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of
service operationprinciples, techniques and relationships and their
application to the delivery and support of services
at agreed levels.
How the common activities of service operation are co-ordinated for the
ongoing management ofthe technology that is used to deliver and support the
services
How monitoring, reporting and control of the services contributes to the
ongoing management ofthe services and the technology that is used to deliver
and support the services
How the operational activities of processes covered in other lifecycle
stages contribute to serviceoperation
How IT operations staff should look for opportunities to improve the
operational activities.
Elective (Project Management)
Introduction to Project Management (MBPM-01)
Unit-1
Introduction




Participant introductions
What is management? What is project management?
Where do projects come from? What are they? How good are we at them?
The challenges faced by the project manager
Unit-2
Project Management Framework






Lifecycles. Standards. Methodologies
The difference between the business and technical management of the project
process.
PMI®, the PMBOK® Guide, and the ANSI Standard
Phases, Process Groups, and Knowledge Areas
Project Initiation
PM Process Flow. The Management components: Organize, Plan, Control
Unit-3
Project Organization






The project management organization model
The Project Board and the project manager
The PMO (Program Management Office). PMO models, what each does
The project team.
Organizational causes of failure
Workshop 1 - organizing for the case study project
Unit-4
Project Planning Introduction




Why plan? Planning and its linkage to failure.
Types of plans. Product oriented planning versus project management
planning
Product/technical oriented plans: Scope, Time, Cost, and Quality plans
Project management plans: Risk, Communications, Procurement, and
Organization and
Unit-5
Project Technical Planning

Scope planning and definition

* Product decomposition

* The Work Breakdown Structure (WBS)


Workshop 2 - The case study WBS
Unit-6
Project Technical Planning

Time planning:

* Activity definition. The activity list

* Activity sequencing

* Duration estimating

* Scheduling - resource planning, schedule development




* The critical path
Cost estimating. Budgeting
Quality planning
Workshop 3 - The case study technical plan
Unit-7
Project Management Planning - the subsidiary plans
Risk Management Plan
* Identifying risks and triggers
* Risk response plan
* Managing project issues
Human Resource Management Plan
* Identifying specific resources
* Resource calendars
* Acquiring resources
Procurement Management Plan
* Planning and executing a procurement plan
* Going outside for people
Communication Management Plan
* Identifying key stakeholders
* Defining information needs and mechanisms
Workshop 4 - the case study subsidiary plans
Unit-8
Project Planning




Pulling the plans together
The Project Plan
Integrated Change Control
Workshop 5 - pull together the project plan
Project Planning and Scheduling (MBPM-02)
Unit-1 Planning
Necessity of Planning, Types of Planning: Strategic & Tactical Planning ,
Long Intermediate range, Short Planning, Planning by Management level, level
of details, Pre‐ tender, Post‐tender
pre
construction
and
detailed,
construction
planning,
Planning,
Prerequisite
of planning, data collection, method statement, And work break down structur
e.
Unit-2. Planning & scheduling Tools
Bar charts, mile stone charts, Network Techniques: Brief Historical developme
nt, Basic elements of network, Event activity, simple logics of network, AOL&
AON network, their construction, probable errors in network, Analysis of net
work, Critical event, critical activity, critical path and semi critical path, Non cr
itical activity, float, types of floats.
Unit-3. Planning & Scheduling Tools
Single & Overlapping relationship: Start to start, Finish to start and finish to fi
nish relationship, Practical applications of network, Time Chainage
charts,
Line of Balance method, Scheduling with resource constraint, time constraint,
Time cost tradeoff – simple & complex.
Unit-4.
Preparing project plans, schedules & budgets, master networks
Managing human resource in Projects (MBPM-03)
UNIT - 1:
HRM – The global and Indian Scenario;
Evaluation of HRM, Relevance of HRM; challenges Faced by HRM; The Indian
Scenario and HRM, HRM for corporate Excellence; Components of Moral
Excellence –HR Focus.
UNIT - II:
Human Resource Planning, The contemporary approach to HRP, Role of HRD,
Professionals, Link between Human resource planning and Strategic planning;
HRD at Corporate level. Job designs and analysis; Recruitment and selection
strategies; Training and Development Strategy for devising an efficient
training mechanism; Training Evaluation, Development effective training
programme.
UNIT - III:
Career Planning and development; Performance Appraisal; Objectives of
Performance Appraisal; Different types of Employee appraisal system, 360
appraisal system/ Feedback; compensation; Factors affecting Compensation;
Objectives of Compensation Management, Job Evaluation - Methods.
UNIT - IV:
Employee Empowerment; Characteristics of empowered organizations;
Guidelines for introducing empowerment; Factors affecting empowerment;
Empowerment cycle; Benefit of empowerment; Reward system; Features of
Reward system; Determinants of Rewards, Rewarding Teams, Fringe Benefits.
UNIT - V:
Quality of work life; key supervisory Role; Virtual organization and emerging
HR trend, Characteristics of Virtual organization; Emerging HR issues in
virtual organization; Career Dynamics; Types of virtual organizations; Role of
HR in strategy Formation; Contingency or structure approach in strategy.
Elective (Retail Management)
Buyer Behaviour (MBRM-01)
Unit-I CONSUMER BEHAVIOUR — ISSUES AND CONCEPTS
-Nature, Scope and Application
-style Marketing
Unit-II INDIVIDUAL INFLUENCES ON BUYING BEHAVIOUR
d Self-concept
Unit-III GROUP INFLUENCES ON CONSUMER BEHAVIOUR
-cycle and Buying Roles
-cultural influences
Unit-IV THE BUYING PROCESS
ognition & Information Search Behavior
-purchase Behavior
Unit-V MODELLING BUYER BEHAVIOUR
Retail Planning (MBRM-02)
Unit-1
Human Resource Management in Retailing, Human Resource Planning, Role of
Human Resources in Retail Organizations, Recruitment, Selection, Training
needs
for Employees, Motivation and Performance Appraisal.
Unit-2
Customer Relationship Marketing in Retailing, Social Marketing in Retailing,
Marketing of Services, Service Quality Management and Continuous Quality
Improvement, Brand Management, Retail Marketing Mix, Target Market,
Positioning, The Retail Communication Mix.
Unit-3
Importance of Financial Management in Retailing, Financial Performances and
Financial Strategy, Accounting Methods, Strategic Cost Management, Strategic
Profit Model, Income Statement, Calculation of Profitability of Retail Stores,
Financial Ratios in Retailing.
Unit-4
Consumer Protection Act 1986, Consumer’s Rights, Unfair Trade Practices,
The Standard of Weights and Measures Act, Procedure and Duration of
Registration, Patent, Copyright and Trade Market.
Direct & Network Planning (MBRM-03)
Unit- I : Introduction to Networks
Need for computer networking, components of a data communication system,
direction of data flow(simplex, half‐duplex, full‐duplex). Types of networks: L
AN, MAN, WAN; concepts of Internet, Intranet, Extranet, WWW. Network topo
logy, transmission media. Applications of networking in business and society.
Concepts
of
data
transmission, signal
encoding,
modulation
methods, synchronization, multiplexing and concentration, coding method, cr
yptography.
Unit- II : OSI Model and Data Link Technologies
Communication system
architecture
– OSI reference model,
Topology types, selections, design, Local area networks (LAN), CSMA / CD, tok
en bus, token ring techniques, link level control (LLC) protocols, HDLS, analysi
s of protocols & performance Network and Transport Layers Network Layer: I
P addressing, IP routing, Routing Protocols: RIP, OSPF, DHCP, DNS, IPV6, other
functions in network layer Transport Layer: TCP, UDP, ports and sockets,
Unit- III: Advanced Topics
Mobile Computing: Introduction to mobile technology, concept of GPRS,
Wireless Application Protocols & other protocols, concept of bluetooth. Netwo
rk Security & Privacy: overview, purpose, spamming , cryptography (ciphering
, DES, RSA ‐concept only), authentication (concept only) and firewall.
Elective (Total Quality Management)
Methodological Approaches to TQM (MFTQM-01)
Unit 1
Total Quality Management (TQM) Concept and Fundamentals
Approaches to Quality Management, TQM Framework and Features, Principle
of TQM, Philosophies of Quality Gurus: Deming’s 14 Points, Crosby’s Four
Absolutes, Juran’s Trilogy, Feigenbaum’s Total Quality Control, The Total
Quality Triad, Evolution of TQM.
Unit 2
Human Aspect of Total Quality Management (TQM)
TQM Human Elements, Motivating People for Total Quality, Resistance to
Change, Characteristics of Quality Leaders, Role of Quality Leaders, Teams for
TQM,
On-th-Job
satisfaction
and quality,
Participative
Management,
Compensation System, Ergonomics.
Unit 3
Quality Management System
Strategic Quality management, Quality Statement, Culture, Product Quality
cycle, TQM Planning Environment, Role of Quality Control Department,
Planning for Productivity, Quality and re-engineering, Introduction to
Business Process Re-engineering (BPR), The Cost of Quality (Direct and
Indirect Cost), Evaluating the cost of TQM, Quality Inedx, The Total Quality
Cost Curve, Standardization.
Unit 4
Quality Management Standards
Concept and need of Quality Standards, National Quality Standard
Organisations: Bureau of Indian Standards (BIS), Agmark Grading of
Agriculture and Allied Commodities, Quality Council of India; International
Ogranisation for Standardisation (ISO), ISO Standards: ISO 9000 and 14000
Series, Integration of ISO 14000 with ISO 9000, Process of ISO Certification,
Implementing the System, Post Certification.
Tools of TQM (MFTQM-02)
Unit-1- The Foundations of Total Quality Management





Components of quality
The total quality management approach
Innovation, design and improvement
Product quality characteristics and service quality characteristics
Quality parameters and specific dimensions of quality
Unit-2 Key Aspects of the Quality System
 Planning for quality
- Flowcharting
- Detailed flow process charts and flow diagrams
- Planning for just-in-time (JIT) management
 System design and contents
 System documentation, implementation and assessment
Unit-3 TQM Tools and the Improvement Cycle






Measurement of quality
Costs of quality
Tools and techniques for quality improvement
Statistical process control
Quality improvement techniques in service industries
Specific techniques for design, reliability, maintenance and
process improvement
Unit-4 Conformance and Non-conformance to Quality Standards
 Quality of design
 Quality of conformance to design
 Control of non-conforming products
. identifying and classifying non-conformance
. documenting non-conforming products
. reinspection of repaired and reworked products
 Corrective and preventive action
Unit-5 The Quality Organisation Within an Organisation
 People and the organisational structure
 Responsibilities and performance management
 The relationship between the quality organisation and top
management
 Culture change through teamwork for quality improvement
 Implementing teamwork for quality improvement: the DRIVE
model
Unit-6 Control of Quality Records




Compilation and indexing of quality records
Storage and maintenance of quality records
Procedures related to quality records
Authentication of quality records
Leadership Requirements for TQM (MFTQM-03)
Unit-1
Introduction to quality and total quality management (TQM)
Understand quality and quality defined
Towards a holistic approach to quality and TQM defined
Unit-2
Leadership, quality culture and self- management for life excellence
The primary culture-building tasks of leadership
Creating and maintaining a quality culture
Self-management for life excellence
Unit- 3
Measurement and the systems, tools and techniques for quality improvement
Introduction to systems and processes for quality
Measuring quality, self-assessment and benchmarking
Basic tools and techniques for quality improvement