Southern Africa Telecommunications Associations
Maputo, MOZAMBIQUE
WORKSHOP
REPORT
10th REGIONAL HUMAN CAPITAL DEVELOPMENT
(HCD) AND E-LEARNING
Dates
Venue
21st – 23th JULY 2015
ZAMBEZI SUN (AVANI) HOTEL, LIVINGSTONE – ZAMBIA
Host
Sponsors
23rd July 2015
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1. The 10th Regional Human Capital Development (HCD) and E-Learning Workshop
took place from 21st to the 23rd of July 2015 at Zambezi Sun (AVANI) Hotel in
Livingstone, Zambia hosted by Zamtel.
2. The objective of this workshop was to discuss and exchange experience, knowledge,
latest thinking and best practices on how organisations invest in their human capital
and talent, ethically manage knowledge, and measure the development process
against their bottom line and also to enable participants to collectively diagnose
complex strategic challenges facing HCD professionals and develop innovative
solutions to those challenges.
3. ATTENDANCE
3.1
This year’s event was attended by more than 50 delegates comprising telecom
operators, suppliers, consultants, Academia (Universities) and delegates from
the Government.
4. OPENING CEREMONY
4.1
The opening remarks were given by SATA Executive Secretary, Jacob
Munodawafa, Zamtel Managing Director, Dr Mupanga Mwanakatwe and
Honourable Minister of Transport, Works, Supply and Communication, Minister
Yamfwa Mukanga, MP who officially opened the workshop.
5. SELF-INTRODUCTIONS
Under this agenda item, each delegate introduced himself/herself by mentioning the
name, organisation and line of function and what they expect from the workshop.
6. PRESENTATIONS AND CONTRIBUTIONS
Following the self-introductions, presentations and contributions were received
from various speakers and participants highlighting keys issues, lessons learned and
best practices on Human Capital Development and E-Learning. The speakers and
contributing experts included professionals from the telecom operators, the
industry, the academia and the Secretariat. SATA together with the host Zamtel
facilitated the proceedings.
The proceedings of the sessions were as follows:
Session 1: Why Human Capital?, Managing the Human Capital, Recent Innovations


Overview of the Human Capital Development and E-Learning Programme 2015
by Jacob Munodawafa, SATA
HCD and E-Learning 2014 Recommedations by Jacob Munodawafa, SATA
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Action Line
Recommendation
E-Learning
Embrace and Implement E- Learning Programmes
Self Service HRIS and Less Paper
HR Environment
Fully automate Human Resources
ICT Tools
Provide modern ICT Tools to staff and monitor
organisational performance
IP Training
Provide specific and tailor made IP Training to all
staff
HR Newsletter
Develop and launch a regional HR Newsletter
Tele-Working
Pilot Tele-Working and Home Working
Capacity Building
Support Early Learning ICT Programmes
There were video presentations on:
 Forging Inclusive Growth - Creating Jobs
 Global Human Capital Trends 2014 - Engaging the 21st-century workforce
 Life at Google. Inside Google's lair - How Google employees work
Session 2: Best Practices in Human Capital Development and E-Learning, Recent
Innovations
The human capital constitutes the critical knowledge, skills, talent and behaviour in any
organization. Speakers will present on their organisational structures, best practices,
including lessons learnt, with particular focus on aspects, such as, integrated human
capital management; career and merit policies; cultural transformational issues, such
as, values, ethics, professionalism and trust; human capital development strategies;
performance assessment and policy cohesion and co-ordination


Business Case and Best Practices for e-Learning Projects in Telcos by Jeremie
Ferre, LRMG Perfomance Agency
Regional Telecoms HR KPIs as a Mirror of the Organisational Performance
by Alice Nyamugama, TelOne
Session 3: Best Practices in Human Capital Development and E-Learning
The human capital constitutes the critical knowledge, skills, talent and behaviour in any
organization. Speakers will present on their organisational structures, best practices,
including lessons learnt, with particular focus on aspects, such as, integrated human
capital management; career and merit policies; cultural transformational issues, such
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as, values, ethics, professionalism and trust; human capital development strategies;
performance assessment and policy cohesion and co-ordination

ICT Skills and E-Learning - Benjamin Mapetese, TelOne
Session 4: Best Practices in Human Capital Development and E-Learning
The human capital constitutes the critical knowledge, skills, talent and behaviour in any
organization. Speakers will present on their organisational structures, best practices,
including lessons learnt, with particular focus on aspects, such as, integrated human
capital management; career and merit policies; cultural transformational issues, such
as, values, ethics, professionalism and trust; human capital development strategies;
performance assessment and policy cohesion and co-ordination


Human Capital & Learning Development in the ICT Age by Huawei
Big Data in Human Resources: Talent Analytics (People Analytics) by Jacob
Munodawafa, SATA
Session 5: Network of Centres of Excellence and Empowering the Minds through
E-Learning
A Center of Excellence /Capability Center / Competency Center refers to a team, a
shared facility or an entity that provides leadership, best practices, research, support
and/or training for a focus area. The focus area in this case might be a technology or
business related function. Within Southern Africa, there are a network Centers of
Excellence run by SATA, ITU, Afralti and other stakeholders. The speakers will present
on their Centers of Excellence and their capabilities
Training through Regional Centres of Excellence



Centers of Excellence (CoE) Programme, Jacob Munodawafa
TelOne Center for Learning, Benjamin Mapetese, TelOne
IFT, Augusto Magobeia, Telecomunicacoes de Mocambique (TDM)
Session 6: E-Working, Technology Trends and Skills Requirements
There is a lot of talk on new technology and the impact it has on the way we do
business, but what does it really mean for peple and their skills? New technology trends,
such as NGN, Social Computing, Cloud-based platforms, and the demand for real-time
data and knowledge, may change the skills mix require. Due to thinly spread resources,
organisations face tough tasks preparing for new technology and the skills required


Creating E-Learning in an Organisation using Moodle , Jacob Munodawafa, SATA
Developing Applications - The benefits of using Open Source Solutions for ELearning, Training and Test beds and Exploration Areas, Jacob Munodawafa,
SATA
 Free and Open source HR Software with an array of HR Modules
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




SANA: Open Source Telemedicine
Open BTS - Open Source Cellular Infrastructure
OpenIMSCore
IMS/LTE Doubango
Fraunhofer Institute of Open Communication Systems
Session 7: Sharing Knowledge and Experience
The human capital constitutes the critical knowledge, skills, talent and behaviour in any
organization. Speakers will present on their organisational structures, best practices,
including lessons learnt, with particular focus on aspects, such as, integrated human
capital management; career and merit policies; cultural transformational issues, such
as, values, ethics, professionalism and trust; human capital development strategies;
performance assessment and policy cohesion and co-ordination
Telecom Operator Experiences


Zamtel, Mooka, Silumbu
TelOne, Hopewell Zinyau, TelOne
Session 8: Regional Human Resources - Benchmarking
The prime role of the Human Resources function is to support the achievement of
organizational goals by ensuring that relevant and innovative people policies, practices
and systems are in place so that the organization can attract, retain and develop
outstanding staff
In this session All Delegates were kindly requested to upload their job matrices and also
complete the KPIs during the first 30 Minutes. Then the discussion led by Jacob
Munodawafa looked at the responses


Regional Job Grading Database
Regional Telecoms Human Resources Key Performance Indicators (KPIs)
Session 9: Regional Initiatives, Recommendations and Future Work


Workshop Evaluation , Jacob Munodawafa, SATA
Regional Initiatives, Recommendations and Future Work
The following were agreed action lines for future work. Some were from last year.
Action Line
Recommendation
E-Learning
Embrace and Implement E- Learning Programmes
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Self Service HRIS and
Less Paper HR
Environment
Fully automate Human Resources
ICT Tools
Provide modern ICT Tools to staff and monitor
organisational performance
IP Training
Provide specific and tailor made IP Training to all staff
HR Newsletter
Develop and launch a regional HR Newsletter and all
experts are strongly encouraged to submit papers for
publication in this Newsletter.
Tele-Working
Pilot Tele-Working and Home Working
Capacity Building
Support Early Learning ICT Programmes
HCD and E-learning
Events
Have at least Bi-Annual Events
Participation during HCD
and E-Learning events
Strongly encourage all Members and Partners to
participate and provide incentives where possible.
Evaluation and
Monitoring
All Members and Partners to report progress on
implementation of the action lines and best practices
Scoping and content
Circulate a questionnaire to gather best practices among
Members as it will guide the proceedings of the events.
7. Date And Host Of Next Workshop On Human Capital Development And ELearning
The 11th Regional Human Capital Development and E-Learning will take place in
Mbabane, Swaziland from 12th – 14th July 2016 hosted by Swaziland Posts and
Telecommunications Corporation (SPTC). The exact venue will be communicated
next year.
The 10th Human Capital Development and E-Learning was officially closed by Zamtel,
Chief Human Resources and Administration Officer (CHRAO), Mooka Silumbu.
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