Enrollment Management and Student Affairs
at Portland State University
Enrollment Management and Student Affairs is a student-centered organization, dedicated
to the advancement of student success and student learning at the Portland State
University.
Enrollment Management and Student Affairs provides essential services and programs to
enhance student enrollment, retention, graduation and learning outside-of-classroom.
Services and programs within the Division total an annual operating budget of over $60
million; and staff of approximately 300 academic, non-academic faculty and classified
employees, and over 400 student employees.
Enrollment Management and Student Affairs is organized into seven areas of aligned
services and programs including; Enrollment Management, Academic and Career Services,
Student Life, Student Health and Counseling Services, Diversity and Multicultural Student
Services, Campus Recreation, and Residence Life. Within the seven alignments, there are
more than 30 unique departments, centers and programs.
The Division of Enrollment Management and Student Affairs is led by the Vice President for
Enrollment Management and Student Affairs, Dr. Jackie Balzer.
Enrollment Management and Student Affairs
Mission Statement
• Facilitate and enhance student learning and success through intentionally
connecting parts of the student experience into a whole.
• Enrich and complement student learning by providing opportunities for
involvement in meaningful activities within the University community and
the larger urban community.
• Provide services that facilitate a student's transition to the University and
remove barriers to student success.
Enrollment Management and Student Affairs
Goals Statement
1. Through enrollment management, ensure strategic University recruitment and
retention outcomes.
2. Foster student learning in all co-curricular opportunities and student service
experiences.
3. Create campus conditions that enhance student success and build strong
satisfaction and affiliation with Portland State University.
4. Ensure all programs and services contribute to student engagement, retention and
graduation, as well as specific University and Division priorities.
5. Steward resources effectively to achieve strategic outcomes and regularly
demonstrate results.
Enrollment Management and Student Affairs
Leadership Principles
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Our primary focus is student success.
We respect the autonomy, dignity and diversity of students as individuals and as members of
various communities.
We value and honor the humanity and dignity of our student and professional colleagues.
We value students as colleagues, leaders, learners, and as service users.
We strive for our programs and services to be responsive, efficient, convenient, flexible, and
committed to excellence.
We promote and support the education and development of students and our colleagues.
We are committed to students and professionals being interdependent partners in the
construction of the student experience and achievement of student success.
We provide feedback and input mechanisms that allow the student voice and data to
constantly inform services, programs and experiences.
We bring unique perspectives and areas of expertise to the University and have a
responsibility to share these with all levels of leadership.
We are committed to people, not to structures.
We are good stewards of resources others invest in our programs and services and entrust to
our management.
We are committed to transparency and clarity in our commitments, efforts and resource
expenditures.
Enrollment Management and Student Affairs Themes
(themes that describe the focus of our work)
Pathways to and into
the University
Pathways to and into the
University are necessary to
ensure educational
opportunity and student
success. Pathways include
those programs, services
and activities that increase
the likelihood that a
potential student will enroll
and succeed. It includes
the articulation of a
mission-aligned enrollment
management plan,
sustained financial
resources for students, precollege programs and
effective CC and
university partnerships.
This also includes outreach
to industry, local and
global communities.
Strong pathways also
include student transition
programs such as campus
visits, new student
orientation, new student
support, and family
outreach.
Academic and
Career Success
The academic
experience is at the core
of a student’s life.
Students often judge
their success at the
University by their
academic and career
achievements. Academic
and career support
includes those
specifically cultivated
relationships with
faculty, career
development programs
and academic advising
services that increase the
likelihood that students
will realize their
academic and career
goals. Services also
include accommodations
for disabilities, academic
support, tutoring,
mentoring, academic
skill building, and
educational equity
enhancement programs.
Engagement and
Support within the
University Learning
Community and
Community at Large
Engagement and
community are
fundamental to student
success. Supportive living,
learning and social
communities form to
accomplish various
purposes. It is through
these community
affiliations, on and off
campus, that students can
experience a sense of
belonging and receive
support needed for their
success. Affiliations can
also provide identity
anchors for students from
various backgrounds and
serve as the impetus for
practicing communication,
critical thinking, leadership
and cultural competency
skills.
Leadership,
Citizenship, Diverse
and Global
Perspectives
As educated people,
students have the social
responsibility to assume
leadership roles when
needed. Because of this
responsibility, students
must have opportunities to
develop and refine their
abilities to participate fully
as leaders and citizens
during their University
experience. Leadership
experiences allow students
to consider diverse and
global perspectives.
Diverse relationships in the
learning environment
contribute to
improvements in a
students' ability to engage
in more complex thinking
and act with an
appreciation of difference
and social justice issues.
Healthy Living
Practices
Health is directly related
to student success.
Healthy living means
developing and
sustaining wellness with
regard to the
psychological, social,
spiritual, physical,
intellectual, cultural and
interpersonal dimensions
of one’s life. It also
includes a commitment
to healthy and
sustainable living
practices. Programs and
services provide
opportunities for
students to receive
support that helps them
to maintain healthy
lifestyles.