VersaDev
Delivering Business Software Solutions
versaSRS HelpDesk
More than just a HelpDesk …
:: Service Request System ::
:: Case Management ::
:: CRM and Contract Management ::
VersaDev
Delivering Business Software Solutions
Whether to support clients, customers or internal
staff, versaSRS HelpDesk is a packaged application
enabling organisations to quickly and effectively
deploy comprehensive Customer, Contract, Service,
Incident and Case Management processes with a
minimum investment in infrastructure.
Designed and developed for the global enterprise and SMB market,
VersaDev conducted extensive research and investigation into market
business requirements, producing an affordable enterprise level
solution, for organisations of all sizes - utilising the latest
advancements in browser technology to meet business needs.
VersaDev
Delivering Business Software Solutions
versaSRS HelpDesk provides:
• A low and affordable total cost of ownership

With a simplified, rapid rollout of a 100% web-based
solution.
• Ease of deployment and access

By being installed on a local and secure web server
internal to your organisation - providing access
seamlessly through the intranet. No special end user
software is required, all that is needed is a web
browser.
• Single point of entry

A single point of entry across the organisation allows
for easy, quick and productive business management.
VersaDev
Delivering Business Software Solutions
versaSRS HelpDesk provides:
• Seamless upgrades

Upgrades are made right on the application server,
making it cheaper to deploy and maintain, with the
upgrade process being straightforward, efficient and
giving users instant access to the latest version.
• Security

Industry standard protocols such as Virtual Private
Networking (VPN) and Secure Sockets Layer (SSL)
can be used to secure the application, with versaSRS
HelpDesk also inherently providing robust user role
security, audit trail capabilities and comprehensive
record storage features.
VersaDev
Delivering Business Software Solutions
versaSRS HelpDesk provides:
• Immediate ROI and cost savings

Efficiency and productivity savings can be realised
immediately by standardising processes throughout
the organisation.
• Improved service levels and customer satisfaction

By utilizing a system which enables organisations to
fully manage customers will enhance customer
satisfaction, increase productivity, reduce staff
workload and subsequently reduce operational costs.
VersaDev
Delivering Business Software Solutions
Most importantly of all versaSRS HelpDesk
provides:
• Adaptability and flexibility

versaSRS HelpDesk, with its flexible architecture and
design, can be used for a wide range of business
processes or services, offering more than just a
traditional service management solution.
More than just a HelpDesk ….
VersaDev
Delivering Business Software Solutions
Innovation
What makes versaSRS HelpDesk stand out from the crowd is its
unique 'look and feel'.
Although a browser-based application, versaSRS HelpDesk does not
look like a traditional Webpage.
Instead, it has been designed to look, behave and work as a desktop
application, providing the benefits of an intuitive user interface with the
latest advancements in browser technology using a database back-end
globally accessible system.
Unlike other products on the market which use a single web page to
deliver content, versaSRS HelpDesk has been developed with a multidocument interface that simulates a Windows environment providing a
rich desktop style user experience, similar to familiar Microsoft Office
products.
VersaDev
Delivering Business Software Solutions
Adaptable and Flexible
versaSRS HelpDesk’s framework, adaptability and design has enabled
companies to implement the solution for business processes which cover
a wide range of areas including, but not limited to:
•
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•
•
•
•
•
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•
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CRM
Traditional Help Desk & Support Services
HR & Payroll Processes
Contract & Project Management
Accounts Management
Sales & Leads Management
Service Requests
Service, Maintenance & Repair Processes
CRM Processes, Tracking and Reporting
Store Management
Virtually any process that requires comprehensive management
and communications tracking...
VersaDev
Delivering Business Software Solutions
Implementation Example
BHP Billiton
The World's LARGEST Diversified Resources Company
versaSRS HelpDesk was benchmarked by BHP Billiton against many
other vendors with it winning hands down.
versaSRS HelpDesk was selected due to the solution’s flexibility and
adaptability in being able to incorporate specific, yet multiple, business
processes, whilst still allowing for the seamless integration of ongoing
future business needs and processes.
Subsequently BHP Billiton has discovered new ways of using versaSRS
HelpDesk for the management of different processes as needs arise.
An example includes the acquisition by BHP Billiton of the Olympic
Dam mining operations in South Australia, a multi-billion dollar
venture, where versaSRS HelpDesk was instrumental in assisting with
the HR personnel management merger process.
VersaDev
Delivering Business Software Solutions
About VersaDev
VersaDev is an innovative software company specializing in enterprisewide mission-critical Microsoft .NET applications for small to largesized businesses worldwide.
Using the latest Microsoft technologies, we have developed a broad
range of solutions including corporate enterprise solutions, on-line
applications and custom application development solutions.
VersaDev also provide custom software development for global
enterprise clients with specific business needs in the areas of business
process improvement, workflow and automation processes.
VersaDev’s enterprise solutions have been installed in major business
sectors, including Finance, Legal, Mining & Resources, Government,
Manufacturing, Technology, Education and professional firms of all
kinds.
www.versadev.com
VersaDev
Delivering Business Software Solutions
Our clients include …
www.versadev.com
VersaDev
Delivering Business Software Solutions
Performance
versaSRS HelpDesk has passed rigorous independent testing by
Veritest Inc, enabling verification for Microsoft Windows Server.
VersaDev are a Microsoft Gold Certified Partner.
The Veritest and Microsoft Partner certification guarantee the
robustness of the versaSRS HelpDesk technology and deployment of
the solution for our clients.
At a process level, versaSRS HelpDesk supports the Information
Technology Infrastructure Library (ITIL) in the areas of Service,
Incident, Configuration and Service Level Management processes, with
other ITIL processes currently being developed for deployment in the
coming months.
Since its formal release to the wider market in 2004, versaSRS
HelpDesk has gained significant market share in Australia and
internationally, where in many instances it has actually replaced
entrenched traditional service management enterprise solutions used
by organisations.
VersaDev
Delivering Business Software Solutions
VersaDev
Delivering Business Software Solutions
Dashboard View
Billing Module
KnowledgeBase
CRM and Contract
Management Modules
VersaDev
Delivering Business Software Solutions
www.versadev.com
134 Gilbert Street
Adelaide South Australia 5000
t:: +61 8 8463 1914
f:: +61 8 8212 8447
e:: info@versadev.com
ABN: 53 087 184 807
Product information:
http://www.versadev.com/versasrshome.aspx
Online demonstration:
http://www.versadev.com/versasrsdemorequest.aspx
Case studies:
http://www.versadev.com/casestudies.aspx
Brochures & whitepapers:
http://www.versadev.com/versasrsbrochures.aspx
Free Community Edition
software download:
http://www.versadev.com/versasrsdownload.aspx