Resource Directory
September 2013
District 29
Crawford County
Dent County
Maries County
Phelps County
INTRODUCTION
The Masonic Home of Missouri is committed to providing the best possible
services to the Fraternity that will benefit you, your family, as well as your community.
The Masonic Home of Missouri is pleased to present this Directory which was
developed by the Masonic Home of Missouri’s Social Services Caseworker. In this
Resource Directory, you will find helpful information regarding social services in your
community, by agency, organization or business (see disclaimer). Each service or
resource is divided by Masonic Districts and Counties for your convenience.
Please use this information for yourself, a loved one or a friend. If you have any
questions regarding this Directory or the Masonic Home of Missouri’s programs,
please contact the Corporate Office at 1-800-434-9804 or 1-573-814-4663.
DISCLAIMER
The Masonic Home of Missouri does not accept responsibility for errors, omissions, or quality of services
provided by the agencies, organizations or businesses listed in this directory.
IMPORTANT TELEPHONE NUMBERS
ADA Project............................................................................................................. 800-514-0301
Adult & Elder Abuse and Neglect Hotline ........................................................ 800-392-0210
All Emergencies-Medical, Fire, Police ................................................................................... 911
Alzheimer’s Disease and Related Disorders ................................................... 800-272-3900
American Cancer Society ..................................................................................... 800-227-2345
American Council of the Blind ........................................................................... 800-424-8666
American Diabetes Association ......................................................................... 800-343-2383
American Heart Association ............................................................................... 800-242-8721
Arthritis Foundation ............................................................................................. 800-406-2491
Attorney General (Consumer Fraud) ................................................................. 800-392-8222
Better Hearing Institute........................................................................................ 800-327-9355
Child Abuse Hotline .............................................................................................. 800-392-3738
Dept. of Health and Senior Services Information & Assistance Hotline .. 800-235-5503
Dept. of Mental Health ......................................................................................... 573-751-4122
Dept. of Veteran Affairs-Benefits Information ............................................... 800-827-1000
Hearing Aid Help Line .......................................................................................... 800-521-5247
Home Health Agency Hot Line ........................................................................... 800-345-1453
IRS Tax Information .............................................................................................. 800-829-1040
Medicare Assistance/CLAIMS Program ............................................................ 800-390-3330
Missouri Bar Lawyer Referral Service ............................................................... 573-636-3635
Missouri Department of Insurance ................................................................... 800-726-7390
Missouri Department of Revenue ...................................................................... 573-751-4450
Missouri Department of Social Services ........................................................... 800-735-2466
National Kidney Foundation ............................................................................... 800-622-9010
Poison Control ........................................................................................................ 800-222-1222
District 29
TABLE OF CONTENTS
Alphabetical by Organization
Pages
Alzheimer’s Association, Greater Missouri Chapter
Maries County ........................................................................................................ 1, 2
Alzheimer’s Association, Southwest MO Chapter
Dent County ........................................................................................................... 3, 4
Alzheimer’s Association, St. Louis Chapter
Crawford, Phelps Counties ........................................................................................ 5
American Red Cross
Crawford, Dent, Maries, Phelps Counties ................................................................. 6
Central MO Area Agency on Aging (CMAAA)
Crawford, Dent, Maries, Phelps Counties ............................................................. 7, 8
County Health Department
Crawford County........................................................................................................ 9
Dent County ............................................................................................................. 10
Maries County .......................................................................................................... 11
Phelps County .................................................................................................... 12-15
Department of Social Services
Crawford, Dent, Maries, Phelps Counties ......................................................... 16-18
Disabled Citizens Alliance for Independence (DCAI)
Crawford, Dent,Maries Counties.......................................................................19, 20
Experience Works, Inc. Senior Employment
Crawford, Dent, Maries, Phelps Counties .........................................................21, 22
Governor’s Council on Disability
Crawford, Dent, Maries, Phelps Counties ............................................................... 23
Independent Living Resource Center (ILRC)
Maries County .................................................................................................... 24-26
Legal Services of Southern Missouri (LSSM)
Crawford, Dent, Maries, Phelps Counties ............................................................... 27
Long Term Care Ombudsman Program
Crawford, Dent, Maries, Phelps Counties ............................................................... 28
Masonic Home of Missouri
Crawford, Dent, Maries, Phelps Counties ......................................................... 29-33
Missouri Division of Workforce Development
Crawford, Dent, Maries, Phelps Counties ......................................................... 34-36
Missouri Protection and Advocacy Services
Crawford, Dent, Maries, Phelps Counties ............................................................... 37
Missouri Veterans Commission
Crawford, Dent, Maries, Phelps Counties .........................................................38, 39
OATS, Inc. Transportation
Maries County .......................................................................................................... 40
Salvation Army
Crawford, Dent, Maries, Phelps Counties ............................................................... 41
Smart911
Crawford, Dent, Maries, Phelps Counties .........................................................42, 43
Social Security Administration
Crawford, Dent, Maries, Phelps Counties .........................................................44, 45
Southeast MO Transportation System, Inc. (SMTS)
Crawford, Dent, Phelps Counties ............................................................................ 46
Subsidized Housing/Rental Assistance
Crawford, Dent, Maries, Phelps Counties ............................................................... 47
Tri-County Center for Independent Living (TCIL)
Phelps County .......................................................................................................... 48
USDA Rural Development
Crawford, Dent, Maries, Phelps Counties .........................................................49, 50
Wolfner Talking Book and Braille Library
Crawford, Dent, Maries, Phelps Counties .........................................................51, 52
DISTRICT 29
Alzheimer’s Association
Greater Missouri Chapter
MARIES COUNTY
2400 Bluff Creek Drive
Columbia, MO 65201
(573) 443-8665
FAX: (573) 499-9701
24 Hour Help Line: 1-800-272-3900
www.midmoalz.org
Services/Programs:
 Family Support Groups – Provides an opportunity for families and friends to share
information, to give and receive support and learn caregiving skills
 Respite Funds – Provides financial assistance to families of persons with Alzheimer’s
disease and related disorders. The caregiver is responsible for the selection and
arrangement of the respite provider. There is no income requirement for program
eligibility. The primary caregiver and the person with dementia must reside together,
provide a statement from a treating or diagnosing physician that the patient has
Alzheimer’s or a related disorder, provide a recommendation for respite services from
a treating physician or a social service agency, submit an application for respite care
assistance services.
 Library – This chapter offers a wealth of information for families dealing with the
challenges of Alzheimer’s and other related diseases. Books, videos and brochures are
available for check out.
 Bookstore – Contact this chapter or look at the web site for books for sale.
 Newsletters – Have an Alzheimer’s Association newsletter mailed to you or check it
out on the web site.
 Speaker’s Bureau – Aims to improve public awareness and understanding of
Alzheimer’s and related diseases.
 Public Policy Advocacy – Helping those with the disease, family member, friends and
others become advocates.
 Empowerment Groups – A community respite group for persons in the earlier stages
of Alzheimer’s. A time for discussion, art, literature, storytelling and more.
1
Alzheimer’s Association, The Mid-Missouri Chapter Continued,
 Helpline – To respond to the information and support the needs of people with
Alzheimer’s disease and their care partners, healthcare professionals and the general
public.
 Research – Donations are forwarded to the National office for research grants. The
Chapter assists with local studies and can help those families wishing to participate in
the brain autopsy program to increase scientific understanding of Alzheimer’s disease
and to confirm diagnosis.
 Safe Return – A nationwide identification, support and registration program working
at the community level. Safe Return provides assistance whether a person becomes
lost locally or far from home. Financial assistance is available.
 Male Caregiver’s Initiative – Changing Places: Men emerging as caregivers. A series
of educational workshops for men caring for someone with memory loss.
2
Alzheimer’s Association
Southwest MO Chapter
DENT COUNTY
1630 W. Elfindale
Springfield, MO 65807
800-272-3900
FAX: (417) 886-0337
http://www.alz.org/swmo/index.asp
Services/Programs:
 Helpline – Available 24 hours per day, 7 days per week. The Helpline is a telephone
assistance service that provides information, supportive services and referral to special
Association programs and/or community resources.
 Respite Care Assistance – Respite care gives the caregiver time for rest, recreation and
personal errands as well as time to rejuvenate their mind and heart.
o Reimbursement to the primary caregiver for some of the expense of Respite Care.
This care can be provided through home health, adult day care centers or an
independent in-home caregiver. The primary caregiver is responsible for the
selection and full payment of respite care services.
o A maximum of $500.00 is allowed per grant period. This amount is based on
available funding and may change without prior notice.
 Safe Return – A nationwide, community-based safety net designed to help register and
identify individuals who are memory impaired due to Alzheimer’s Disease or a related
disorder. A 24-hour toll-free 800 line enables police and private citizens to return
wanderers to their homes. Some registration scholarships are available.
 Family Matter Seminars – Designed to benefit family caregivers. Provided are
professional speakers who address various issues that are of great concern to
caregivers.
 Family Support Groups – Discussion groups for family caregivers and friends who
meet regularly in community settings facilitated by a family caregiver and/or
professionals with emphasis on peer support.
 Newsletter – The Newsletter is distributed, free of charge to those on the mailing list.
It contains current research news, caregiving information, program and service
updates, legal and medical news, volunteer and special event information.
 Resource Library – Provides a multi-media reference library and free literature for
family caregivers, students, professionals and other interested persons.
3
Alzheimer’s Association, Southwest Missouri Chapter continued,
 Advocacy – The Chapter’s staff and volunteers continually keep congressional and
state lawmakers informed about the legal and financial issues that are affecting
Alzheimer’s patients and their families.
 Volunteer Opportunities
4
Alzheimer’s Association
St. Louis Chapter
CRAWFORD COUNTY
PHELPS COUNTY
9370 Olive Blvd.
St. Louis, MO 63132
(314) 432-3422
FAX: (314) 432-3824
24 Hour Helpline: 1-800-980-9080
stl-helpline@alz.org
Services/Programs:
 24 Hour Helpline – Trained volunteers lend a listening ear to cargiving families,
suggest resources and provide basic information. Available 24 hours a day, 7 days a
week.
 Safe Return – A nationwide identification program to enable others to identify, locate
and return people with dementia who are lost.
 CareFinder Service – A new online tool to help people living with Alzheimer’s and
caregivers make informed choices when selecting a care provider for home-based or
residential care.
 Family Education Classes, Library Services
 Speaker’s Bureau – Addresses community groups to help with the understanding of
Alzheimer’s
 Care Consultation – Can be done face-to-face in the office, in the home of the person
with dementia or over the phone. Care Consultations provide professional guidance
on caregiving options, resources and decision making about your loved ones care. A
fee is charged for in-office and in-home consultations. Scholarships are available
upon request. Please call for an appointment.
 Support Groups – Trained facilitators meet with small groups of caregivers to share
experiences and offer mutual support.
 Respite Care Assistance – Eligible families receive information, consultation and
financial reimbursement for adult day care, in-home and short-term residential care
services.
5
American Red Cross
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
Heart of Missouri Chapter
431 E. McCarty
Jefferson City, MO 65101
(573) 635-1132
866-815-2738
Services/Programs:
 Disaster Services – Learn how the Red Cross responds to disasters and what you can
do to protect yourself, your family and your property.
 Health and Safety – Red Cross training programs include First Aid and CPR,
lifeguarding, HIV/AIDS education and much more.
 Military Services – Emergency communications, financial assistance and counseling
services for active military, their families and veterans.
 Youth Services – Meaningful opportunities for training, community service and peerto-peer education for teens.
 International Services – Holocaust and war victims tracing and other international
humanitarian services.
 Lifesaver Award – Recognizing local citizens who prepared themselves to respond in
an emergency situation and actually saved a life.
 Blood Services – Giving blood saves lives. Learn how and where you can donate.
 Ready Rating – A comprehensive membership program to help businesses,
organizations and schools improve their emergency preparedness.
6
Central MO Area Agency on Aging - CMAAA
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
1121 Business Loop 70 East, Suite 2A
Columbia, MO 65201
1-800-369-5211
(573) 443-5823
FAX: (573) 875-8907
TTY: (573) 443-0105
cmaaa@cmaaa.net
www.cmaaa.net
CMAAA is a private, non-profit corporation. CMAAA plans, develops and coordinates a
network of services for family caregivers and older persons. The essential goal is to enable
older persons to live in their own homes for as long as possible.
Services/Programs:
 Congregate Meals
o Crawford County
Cuba Senior Center – 573/885-2909
206 N. Smith
Cuba, MO
Bourbon Senior Center – 573/732-4268
195 Elm St.
Bourbon, MO
o Dent County
Salem Senior Center – 573/729-2373
604 McGrath Ln.
Salem, MO
o Maries County
Vienna Senior Center – 573/422-3834
Ball Park Rd.
Vienna, MO
o Phelps County
Rolla Nutrition Site – 573/341-2929
1440 Forum Drive
Rolla, MO
7
Central MO Area Agency on Aging (CMAAA) Continued,
Golden Age Center – 573/265-7072
1500 W. Springfield
St. James, MO
 Home-Delivered Meals – Older persons who are physically unable to attend their local
senior center can receive the meals in their own home.
 Information and Assistance – This service lets people know about the many resources
available to older persons and their caregivers. Contact the Crawford County Care
Coordinator at 573-885-2922, Dent County Care Coordinator at 573-729-5697,
Maries County Care Coordinator at 573-422-3322, or Phelps County Care
Coordinator at 573-364-7255.
 Care Coordination – The Care Coordinator will visit the older person in their home to
make an assessment of the person’s needs. The Care Coordinator draws up a plan of
action which specifies needed services and how to obtain them. The Care Coordinator
can detail the cost of each service and determine whether the person might be eligible
for any public financial assistance in paying for those services. Contact the Crawford
County Care Coordinator at 573-885-2922, Dent County Care Coordinator at 573729-5697, Maries County Care Coordinator at 573-422-3322, or Phelps County Care
Coordinator at 573-364-7255.
 Respite Care – CMAAA contracts with home health agencies to provide respite care in
the home for 4 hours a week. Contact the Crawford County Care Coordinator at 573885-2922, Dent County Care Coordinator at 573-729-5697, Maries County Care
Coordinator at 573-422-3322, or Phelps County Care Coordinator at 573-364-7255.
 Silver Eclectic – Monthly newspaper on activities and programs for senior in central
Missouri as well as articles on aging issues.
 Legal Services – Assistance regarding such matters as elder abuse, housing disputes,
consumer fraud, retirement benefits, guardianships and government benefits such as
Social Security, Medicare and SSI is available through contracts with attorneys or
legal aid agencies. Fee-generating cases such as divorces and criminal defense are not
accepted.
 Long Term Care Ombudsman Program – Recruits and trains volunteer ombudsmen to
hear complaints and to help find solutions to problems associated with living in a longterm care facility. Ombudsman help residents understand the laws and regulation
governing long-term care facilities. In particular, the ombudsmen teach about
residents’ rights.
8
County Health Department
CRAWFORD COUNTY
202 West Main St.
P.O. Box 367
Steelville, MO 65565
(573) 775-2555
FAX: (573) 775-3826
smithk17@lpha.mopublic.org
Services Offered:
 Birth and death certificates
 Blood pressure checks, Diabetes testing, TB testing and treatment
 Cancer screenings (BCCCP/Show Me Healthy Women), Women’s Wellness
 Communicable disease follow-up and treatment
 Educational trainings
 Environmental Health Specialist
 Flu shots
 HIV testing and referral
 Lead screening for children 7 and under
 Pregnancy testing, childbirth classes, temporary MO Health Net card issuance, WIC,
parenting classes, care seats/booster seats, MC+ applications, daycare consultation and
training, case management (prenatal women and children)
 Sanitarian services
 Speakers on health topics
 STD screening and treatment
9
County Health Department
DENT COUNTY
601 S. MacArthur
Salem, MO 65560
(573) 729-3106
FAX: (573) 729-3546
jadwij@lpha.dhss.mo.gov
Services Offered:
 WIC, temporary MO HealthNet cards, prenatal case management
 Day care consultation
 Lead case management
 Immunizations
 Blood pressure screening, health education
 Communicable disease follow-up and control
 Environmental services
 Nutritional services
10
County Health Department
DENT COUNTY
200 N. Main, Ste G51
Rolla, MO 65401
(573) 458-6010
FAX: (573) 458-6060
1-800-301-4942
waltmj@lpha.dhss.mo.gov
www.phelpscountyhealth.com
Services Offered:
 STD and AIDS testing
 Birth and Death certificates
 Breast and cervical cancer control project
 Child health conferences
 Disease surveillance
 Family planning, MC+ application, temporary MO HealthNet cards, WIC, case
management
 Food service worker training, Food service inspection
 Health education
 Home visitation for families
 Immunizations
 Lead testing
 School health
 Sewage system construction permits
 TB testing
 Community Care Clinic – offers primary care, mental health counseling and dental
care to the uninsured and MO HealthNet patients.
11
County Health Department
DENT COUNTY
200 N. Main, Ste G51
Rolla, MO 65401
(573) 458-6010
FAX: (573) 458-6060
1-800-301-4942
waltmj@lpha.dhss.mo.gov
www.phelpscountyhealth.com
Services Offered:
 WIC - a supplemental nutrition program for women, infant, and children (WIC). The
program provides free food and nutrition information to improve the health status of
the participant. WIC serves women who are pregnant, breastfeeding or have had a
baby less than 6 months ago, infants and children up to 5 years of age who are at
nutritional risk and meet income guidelines.
 Communicable Disease - assist the citizens of our communities in achieving their
fullest health potential. Part of this goal is accomplished through the surveillance and
investigation of communicable disease incidents reported to our department.
o STD - The Phelps/Maries County Health Department offers confidential risk
assessment and testing for Sexually Transmitted Diseases (STD's) including
HIV/AIDS by appointment only. This policy ensures that appropriate staff is
available when you visit and helps protect patient confidentiality. For an
appointment, you may call (573) 458-6010 or (800) 301-4942, Monday through
Friday from 8:00 a.m. to 5:00 p.m.
o Tuberculosis - The Phelps/Maries County Health Department offers TB skin
tests Monday through Wednesday and Fridays from 8:00 a.m. to 4:30 p.m.
Walk-ins are welcome.
 Community Care Clinic - a primary care clinic supported by the Phelps County Health
Department, Phelps County Regional Medical Center, the Area Health Education
Center and volunteer nurses and physicians in the community. The clinic seeks to
increase access to primary care and improve the health status of qualified residents
through the provision of appropriate and affordable health care services. The clinic is
an ambulatory care facility that provides for commonly occurring, self-limiting acute
illnesses, stable chronic health conditions, preventative health and health maintenance
issues, childhood dental care, mental health services and primary care. Potentially
severe or emergent care situations and chronic conditions with the likelihood of severe
or emergent complications will be referred to appropriate health care settings and
specialists.
12
County Health Department Continued,
 Lead Poisoning Prevention - The Phelps/Maries County Health Department provides
blood lead level screening for children birth to six years of age. It is recommended that
all children in this age range be screened and in some areas of Missouri, law requires
it. Medicaid regulations also require that children participating in that program be
tested before their second birthday. If you don't know if your child has been screened,
ask your family doctor or pediatrician.
 Immunization Program - The Phelps/Maries County Health Department provides
childhood immunizations Monday through Friday from 8:00 a.m. to 4:30 p.m. on a
walk in basis. The vaccinations are given at the department's main office located on
the ground floor of the Phelps County Courthouse. In addition to childhood vaccines,
certain vaccinations are available for adults including Hepatitis A, Hepatitis B and
tetanus boosters. Adults are charged a fee to cover the price of the vaccine and
administrative costs. Special clinics for influenza (flu) vaccine are conducted annually,
with priority given to the elderly and those with chronic health conditions. For vaccine
costs or other information regarding the immunization program, call (573) 458-6010.
 Breast and Cervical Cancer Control Project - Clinical breast exams and pelvic
examinations including a Pap test are available at the health department by
appointment only. Mammograms for qualifying health department clients are
performed at Phelps County Regional Medical Center. For more information on these
services, including who qualifies, or to make an appointment call (573) 458-6010 or
800-301-4942.
 Health Education Services
o Healthy Families Program - The Health Department provides pregnancy testing
and temporary Medicaid cards for pregnant women in order to help ensure
proper prenatal care. The "Healthy Families" program provides post-partum
home visits for the purpose of supporting and monitoring child development
and assisting families in moving toward self-sufficiency. These visits are
available from birth through the child's second birthday.
o Nurse/Daycare Consultant - The department currently employs a Nurse
Daycare Consultant who provides training and consultation to childcare
providers in the county. Subject matter includes health and safety issues and
assistance in understanding and complying with state and federal guidelines and
requirements.
 Environmental Health Services - The Environmental Health Section of the
Phelps/Maries County Health Department provides a wide range of services for the
citizens of our two counties. Many of these services are performed pursuant to
contracts entered into with the Missouri Department of Health and Senior Services.
The department's inspectors, or Environmental Public Health Specialists, are county
not state employees.
13
County Health Department Continued,
o Online Food Establishment Inspections - The environmental health section is
responsible for conducting sanitation inspections in several types of regulated
food establishments in Phelps and Maries County. Those subject to inspection
include restaurants, taverns, retail food stores, food processors and distributors,
schools and senior nutrition sites. Establishments located in the city of Rolla are
inspected pursuant to a municipal ordinance, not a contract with the state
department of health.
o Child Care Facility Inspections - The environmental health section is currently
responsible for conducting annual sanitation inspections in childcare facilities
located in Phelps and Maries County. These facilities are licensed or regulated
by the Missouri Department of Health and Senior Services, Bureau of Child
Care and include centers, group homes, family child care homes, Head Starts
and license-exempt facilities (nursery school or a facility run by a religious
organization). Inspections are conducted pursuant to a contract with the Bureau
of Child Care and performed according to policies and standards set forth by
that agency. Local inspectors attend an annual training and re-certification
course mandated by the bureau.
o Lodging Establishment Inspections - The environmental health section is
currently responsible for conducting annual sanitation and safety inspections in
lodging establishments in Phelps and Maries County. State law (Chapter 315
RSMo) requires that lodging establishments be inspected and licensed by the
Missouri Department of Health and Senior Services. Our staff conducts the
inspections pursuant to a contract with that agency.
o Emergencies - The environmental health section, under contract with the
Missouri Department of Health and Senior Services, responds to a variety of
"emergency" situations such as truck accidents, fires, floods, power outages or
other natural disasters where food products are involved. During the
investigation of these events, food products are assessed to determine their
condition. Foods that have been deprived of appropriate temperature control,
contaminated, adulterated or compromised in a manner rendering them unfit for
human consumption are disposed of. Another example of an "emergency"
situation the section could be involved in would be a "boil water" order issued
by the Missouri Department of Natural Resources for a community well or a
well serving a regulated establishment such as a restaurant or motel.
o Childhood Lead Poisoning Prevention - The environmental health section is
involved in childhood lead poisoning prevention activities. Our Environmental
Public Health Specialists are knowledgeable and available to speak with anyone
seeking general information about the risks of lead exposure in their home or
environment.
o On Site Sewage - The environmental health section currently administers onsite sewage ordinances in Phelps and Maries County. The county ordinances
adopt Missouri's state laws and minimum construction standards (Chapter
701.025 through 701.059 RSMo and 19 CSR 20-3.060 through 19 CSR 203.080) by reference, and regulate the installation and major repair of on-site
14
County Health Department Continued,
sewer systems in the area. The department also investigates complaints
regarding the improper operation of on-site sewer systems.
o Private Water Supply Wells
 Vital Records - In order to obtain a copy or copies of a birth or death certificate, you
will be required to complete an application and produce a "picture ID" or if no picture
ID is available two (2) other acceptable forms of identification is required. Certificates
are printed in the office while you wait. A fee of $15 is charged for each birth
certificate printed. Death certificates are $13 for the first copy, and $10 for each
additional copy of the same certificate ordered at the same time. Requests for birth or
death certificates submitted by mail must be notarized by a notary public. Office hours
are Monday through Friday 8:00 a.m.-5:00 p.m.
15
Department of Social Services
Children’s Division and Income Maintenance &
Self Sufficiency Programs
CRAWFORD COUNTY
272 Cushing Rd.
P.O. Box 310
Steelville, MO 65565
(573) 775-2146
FAX: (573) 775-3146
DENT COUNTY
800 W. Scenic Rivers Blvd.
Salem, MO 65560
(573) 729-4137
FAX: (573) 729-7483
MARIES COUNTY
PHELPS COUNTY
1111 Kingshighway, Ste A
Rolla, MO 65401
(573) 368-2340
FAX: (573) 368-2383
Services/Programs:
www.dss.mo.gov
 Children’s Division
o Adoption services, activities
o Career Foster Parent Program
o Child abuse and neglect hotline: 1-800-392-3738
o Child care, early childhood services
 Family Support Division
o Child support enforcement
o Income maintenance & self sufficiency programs
 Food stamps
 Food distribution programs
 Temporary assistance – provides assistance to needy families with
children so they can be cared for in their own home and to reduce
dependency by promoting job preparation, work and marriage.
16
Department of Social Services Continued,
 MO HealthNet
 Uninsured women’s health services
 Supplemental nursing care – provides monthly cash benefits. An
eligible adult living in a licensed nursing facility and found medically
eligible may receive a maximum of $390. If not found medically
eligible while living in a nursing facility, or if living in a licensed
assisted living or residential care facility II, an eligible adult may receive
a maximum of $292 monthly. If living in a licensed residential care
facility the maximum is $156. Persons eligible for these case benefits
also receive a $30 personal needs monthly allowance. This benefit is
paid directly to the nursing facility for nursing care charges above the
amount the resident is expected to pay.
 Home and Community Based Program – assistance providing
homemaker chore or respite care services. No direct cash benefit.
 Prevention of Spousal Impoverishment – (Division of Assets) – when a
married person enters a nursing facility, a special provision may help
protect some of the couple’s resources for the spouse who is not in a
nursing facility.
 Supplemental Aid to the Blind – eligible individuals receive a monthly
cash grant up to $651, as well as MO HealthNet coverage.
 Supplemental Security Income (SSI) – assistance to the aged, blind and
disabled. Income guideline applies.
 Qualified Medicare Beneficiary (QMB) – for persons enrolled in
Medicare Part A (hospital insurance) whose income and resources are
within the program guidelines. This program will provide payment of
Medicare premiums and coinsurance and for deductibles for Medicare
covered services.
 Specified Low Income Medicare Beneficiary (SLMB) – provides
payment of Medicare Part B premiums to individuals who would be
eligible for this program.
o Rehabilitation Services for the Blind
 Creates opportunities for eligible blind and visually impaired persons in
order that they may attain personal and vocational services.
 Provides services to people with varying degrees of visual impairment,
ranging from those who cannot read regular print to those who are totally
blind.
 Vocational Rehabilitation – Eligible individuals are provided with
services needed to enter, remain in or return to suitable employment.
Services include:
 Diagnosis and evaluation
 Counseling and guidance
 Physical or mental restoration
 Training – including college or university, technical or trade
17
Department of Social Services Continued,
 Job development and job placement
 Rehabilitation engineering
 Follow-up Services
 Assistive Technology – Information, tips and resources for computer
assistive technology for blind and visually impaired computer users.
 Independent Living Rehabilitation – assists blind and visually impaired
persons so they can function independently in their homes and
communities.
 Older Blind Services – Free rehabilitation services in the home.
o Transition Services – provides services to help high school students prepare for
the transition from school to either post-secondary education or work.
o Business Enterprise Program – Self employment opportunities are provided to
legally blind persons. The program includes vending facility operations in
public buildings, in private industry and in roadside rest areas of the interstate
highway system.
o Prevention of Blindness – Diagnostic services and needed eye care are provided
to medically indigent persons in order to prevent blindness. Vision screening
and glaucoma testing clinics are provided for early detection of eye pathology
that could lead to blindness.
o Low Income Home Energy Assistance Program – Provides financial assistance
to help pay heating bills during the months of October through March.
18
Disabled Citizens Alliance for Independence - DCAI
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
# 8 Missouri Avenue
P.O. Box 675
Viburnam, MO 65566
(573) 244-3315
FAX: (573) 244-5609
800-844-3316
DCAI, a community based center for independent living, has been serving the needs of
people with various disabilities since October 1, 1980. DCAI services have been designed to
ensure that all individuals, regardless of disability, have equal access to society.
Services/Programs:
 Community Consumer Services – Advocacy to initiate and follow through with any
action that relates to the improvement or increase of community options for the
disabled individual or adopt policies and procedures that facilitates independent living.
 Individual Consumer Services
 Advocacy
 Information and Referral
 Independent Living Skills Training
 Peer Counseling
 Housing Services – Assist or arrange for a consumer securing a place to live or
modifying and existing residence so that the dwelling is wheelchair accessible i.e.
ramps. Referrals will be made to appropriate agencies when individual needs exceed
wheelchair accessibility. Housing services does not include remodeling and/or major
repairs.
 Equipment Loan
 Transportation
19
DCAI continued,
 Social/Recreational Services – Assists a consumer in developing social skills and/or
the productive use of leisure time, through a center sponsored or coordinated program,
or a community group, typically vocational in nature.
 Educational Services – Secure teaching/tutoring services/supplies, which could
increase a consumer’s proficiency in academic or vocational areas.
 Vocational Services – Provide career counseling, job skill development, job
placement, etc.
 Communication Services – Assist in learning how to effectively communicate with
others via sign language, Braille or other modes of alternative communications.
 Attendant/Homemaker Services – Arrange such services that can increase independent
living potential through the aid of an attendant
 Financial Services – Provided in emergency situations only for needs such as
medication (when there are no other resources). Does not include payment of medical
bills, rent or house payment, car/truck payments or payment of any personal debt.
 Emergency Services – Assistance in obtaining food, heat, shelter or similar supplies
necessary to live in the event of an emergency situation.
 Legal Services Guidelines – Provides names of attorneys who will handle their
problem with a low cost.
20
Experience Works, Inc. Senior Employment
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
P.O. Box 414
Buffalo, MO 65622-0414
(417) 345-2797
FAX: (417) 345-2998
1-800-368-7569
www.experienceworks.org
Experience Works helps low-income seniors, with multiple barriers to employment, get the
training they need to find good jobs in their local communities.
Services/Programs:
 Senior Community Service Employment Program (SCSEP)
o This program, funded under Title V of the Older Americans Act as well as state
and local grants, enables us to help thousands of low-income individuals, age
55 and older, throughout the United States.
o Through this program, seniors benefit from training, counseling, and
community service assignments at faith-based and community organizations in
their communities, prior to transitioning into the workforce.
o Participants are placed at eligible host agencies (primarily at faith-based and
community organizations) for which they are paid the minimum wage for an
average of 20 hours per week. A host agency is either a private nonprofit
organization (other than a political party) that is tax exempt under section
501(c) (3) of the Internal Revenue code of 1954, or a public agency operated by
a unit of government.
o Thirty-eight percent of Experience Work's SCSEP participants found permanent
jobs, notably as teachers' aides, emergency dispatchers, care providers, and
clerical assistants.
o Develop new skills and upgrade existing skills.
o Understand safe work practices and healthful work environments.
o Learn effective job search skills and develop good work habits.
o Annual family income must not be more than 125% of the established federal
poverty income guidelines.
o Be eligible to work in the United States.
o Be currently unemployed.
21
Experience Works, Inc. Senior Employment continued,
 JobReady Assessment Tool and Job Search system
o The JobReady Assessment System can empower you to open doors to new
career options and to find new job opportunities. JobReady will:
 Provide you with informed choices regarding your employment interests
 Assess your interests, personal characteristics, and skills
 Match you to a personalized list of job options based on your assessment
results
 Allow you to access the system as many times as you wish
 Allow you to look for a job match without completing a minimum
number of assessments
 Allow you to browse job openings by categories in your community
 Experience Works for Older Veterans
o Will serve honorably discharged veterans, age 50 and older, who need
assistance in getting a job.
o Veterans will receive intensive job training, job development and placement
services customized for older job seekers so that they can successfully compete
for employment.
22
Governor’s Council on Disability
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
Truman State Office Building
301 West High St., Room 250-A
P.O. Box 1668
Jefferson City, MO 65102
800-877-8249
http://www.gcd.oa.mo.gov/
Services/Programs:
 Assists disabled with re-entry into the workforce and addressing all of the barriers to
employment and full participation in community life.
 Educational Programming – Provides educational programming on disability rights and
disability awareness.
 Technical Assistance – Provides technical assistance to any Missourian interested in
learning more about the legal universe of disability rights.
 Disability Rights – Works with the legislature to ensure that proposed laws respect the
rights of persons with disabilities. Works with national and state governmental
agencies to ensure that their rulemaking is sensitive to the needs and rights of persons
with disabilities
 Free Publications – Offers a variety of free publications dealing with disability
awareness and disability rights.
 Bridges – A newsletter for people with and without disabilities to provide Missourian
information and disability resources. Bridges is published 4 times a year.
 Directory Resources for Missourian with Disabilities – A manual of disability related
organizations, agencies and services published every other year.
 Legislative Update – A newsletter published weekly during the legislative session to
follow the progress of all disability related legislation in the state general assembly.
23
Independent Living Resource Center - ILRC
MARIES COUNTY
3620 W. Truman Blvd., Suite D
Jefferson City, MO 65109
(573) 556-0400
FAX: (573) 556-0402
www.ilrcjcmo.org
ilrcjcmo@earthlink.com
Independent Living Resource Center, Inc. promotes a barrier-free environment, free of both
architectural and attitudinal barrier that place limits on the independence of persons with
disabilities. ILRC encourages greater independence for persons with disabilities within our
community.
Services/Programs:
 Accessibility Surveys – ILRC can perform and on-site survey of your building to
determine any non-conformance of the ADA Legislation.
 Alternative Format Services – Provides Braille/Large Print Services for .30 a page.
 Transportation – ILRC provides transportation for the Cole County/Jefferson City area,
the Callaway County/Holts Summit area, the Miller county area and the Camdenton
County area. You may want to request this service for a variety of reasons, such as
employment, medical appointments, recreation, socialization, grocery shopping, church,
movies, etc.
 Deinstitutionalization – Can range from simply finding in-home care so they can go
back to their home they already have in the community to finding housing, furniture,
transportation and all other necessities of life so they can go back to living in the
community. We feel it is very important to make sure that someone will be safe and
ready to go back to the community, so deinstitutionalization can be a long process for
someone who has lived in an institution for a long time. We can teach independent
living skills training, advocate for their release with their families or the facility, and
assist with all types of needs, such as financial, if necessary to deinstitutionalize
someone.
 Independent Living Skills Training – Provides training on management of attendant
services, daily living skills, pre-employment skills, interpersonal and other skills,
utilizations of services available and goal setting to achieve increased independence.
 SHARE Program – This program is dedicated to providing a monthly basic, consistent,
affordable supplemental food package to those willing to help themselves and others.
24
Independent Living Resource Center (ILRC) Continued,
 Durable Medical Equipment Loan Program – Equipment on this program is given by
donations from individuals who no longer have the need for it. The equipment can be
checked out on a short-term basis. Examples of equipment in the DMS Loan Program:
walker, shower chair, transfer bench, all-purpose commode, electric wheelchair, manual
wheelchair, manual reclining wheelchair, comfort adjust bed, lift chair.
 Advocacy – Training and skills development is provided to increase consumers’ ability
to advocate for their own needs. When a consumer has exhausted self-advocacy
options, individual advocacy will also be provided.
 Peer Support – Staff and volunteers who have acquired positive strategies for managing
their disabilities assist consumers to explore options, solve problems and develop new
skills.
 Information and Referral – Information is provided for consumers on a wide variety of
topics related to disability issues and people with disabilities. Requests are researched
and information provided in appropriate formats. Referrals are made to other agencies
or service providers for existing services in the community.
 Transition – Provide transition services to students with disabilities who are
transitioning from school to work or from living at home to living independently. Our
transition specialist can help you find information about Social Security benefits and
how they change at 18. She can also teach you independent living skills such as
balancing a checkbook, cooking for yourself or reading. If you need to learn such preemployment skills as typing or using a computer, we can help with that too!
 Low Vision Resources – In connection with Missouri Department of Social Services,
Division of Family Services and Rehabilitation Services for the Blind, ILRC now
provides Low Vision Resources to visually impaired individuals aged fifty-five (55)
and older. ILRC has a demonstration site of various magnifiers and a CCTV (closed
circuit television).
 Consumer Directed Services (CDS) – Allows individuals with disabilities to receive
assistance with their daily living activities and other tasks while remaining in their
home. Founded on the belief that persons with disabilities can best direct and
determine the services they need. CDS enables persons with disabilities to achieve
their desired level of independence. Unlike care provided by home health agencies, the
CDS is a program that allows the individual to direct his/her own personal care at no
cost to the consumer. Qualified individuals direct their own care by hiring the
attendant(s) of their choice and managing/directing the services that meet the
individual’s needs.
 TAP for Telephone – Provides adaptive telephone equipment and telephone signaling
devices for individuals with disabilities. A full range of adaptive equipment is provided
at no cost to meet the needs of individuals with all types of disabilities.
25
Independent Living Resource Center (ILRC) Continued,
 TAP for Internet – Provides at no cost, to a qualified applicant, the adaptive computer
equipment and training necessary for basic access to the internet and email in the
consumer’s home premise. Adaptive Computer Equipment is equipment which
changes the way in which a person with a disability provides input or receives output
from a computer so the computer can be used to independently access the internet and
email. The TAP-I program will not purchase adaptive equipment not needed for basic
internet access such as Braille embossers, electronic note takers, augmentative
communication devices and printers.
 Children’s Services – Helps your child remain independent regardless of his or her
disability. We have two MPACT (Missouri Parents ACT) certified mentors who can
advocate for your child at school during the Individualized Education Plan conference
(IEP).
26
Legal Services of Southern Missouri - LSSM
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
1412 East State Route 72
Rolla, MO 65402
(573) 341-3655
1-800-999-0249
FAX: (573) 341-9450
www.lsosm.org
Legal Services of Southern Missouri (LSMO) assists clients with critical legal problems.
Cases are prioritized due to the limited resources of LSMO to: protection of victims in
spouse and child abuse cases; protection of individuals and families from illegal conviction or
foreclosures; subsistence income protection; protection of elderly’s income and household
assets; and, protection of incompetents in guardianship practices.
Services/Programs:
 Provides representation in civil matters
 Outreach
 Community Education
 Coordinates work with other local agencies and groups
 LSMO never charges a fee. Clients may have to pay some court costs.
 Eligibility Criteria: Income eligibility guidelines, the client must meet 125% of the
Federal poverty guidelines, case acceptance priority plan of legal aid, client must live
in the service area and the client’s legal problem must have legal merit.
27
Long Term Care Ombudsman Program
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
Central MO Area Agency on Aging
1121 Business Loop 70 E., Ste. 2A
Columbia, MO 65201
(573) 443-5823
FAX: (573) 875-8907
Services:
 Missouri ombudsman program consists of volunteers serving residents of nursing
homes and residential care facilities to provide support and assistance with any
problems or complaints. Complaints concerning abuse, neglect and financial
exploitation should be reported first to the Missouri Division of Senior Services Elder
Abuse Hotline, 800-392-0210. Individual volunteers are recruited by Area Agencies on
Aging (AAAs) or their service providers. Following screening and training, the
volunteer is assigned to a facility that has agreed to participate in the program. The
ombudsman receives orientation to the facility and its procedures, prior to making
regular contact with the residents.
 Ombudsman volunteers are special. They are asked to make a significant commitment
to the program, not only in terms of pre-placement and on-going in-service training but
through weekly contact with residents, reporting and travel.
28
Masonic Home of Missouri
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
6033 Masonic Dr., Suite A
Columbia, MO 65202
(800) 434-9804
(573) 814-4663
Fax: (573) 814-4660
www.mohome.org
Services/Programs:
 Outreach Programs
o Long Term Financial Assistance – The Masonic Home of Missouri is able to
provide eligible senior adults with financial assistance to remain in their homes,
apartments, independent living facilities, and assisted living facilities. Some
applicants qualify for this long-term assistance each month, while others only
need assistance with individual payments, such as medical bills, hearing aids or
dental work.
o Short Term Financial Assistance – The Outreach Program is also able to
provide short-term assistance to eligible adults who are experiencing
unforeseen hardship. The short- term assistance program is designed to help
individuals while they are helping themselves out of difficult situations. For
example, short-term assistance may help members experiencing medical
emergencies and temporary unemployment.
o Age and length of membership guidelines:
 Member prior to the age of Forty (40) must have been in continuous
good standing for five (5) years prior to application.
 Member between the ages of Forty (40) and Forty-Nine (49) years,
inclusive, must have been in continuous good standing for at least ten
(10) years prior to application.
 Member between the ages of Fifty (50) and Fifty-Nine (59) years,
inclusive, must have been in continue our good standing for at least
fifteen (15) years prior to application.
 Member at or subsequent to attaining the age of Sixty (60) years must
have been in continuous good standing for at least twenty (20) years
prior to application.
29
Masonic Home of Missouri Continued,
o Children’s’ Outreach - provides financial assistance to legal dependents of
Missouri Master Masons or Missouri female members of the Order of the
Eastern Star. Assistance provided through this program may help with medical
care and services such as dental, hearing, vision, therapy and equipment. This
program alleviates the financial strain on parents who may have health
insurance, but are struggling to afford co-payments and other medical expenses
not covered by insurance. The flexibility of the Children's Outreach Program
makes it possible for parents to seek services in their own communities.
 Applying for assistance: The parents or legal guardians of the child
should make application on the child's behalf. Once an applicant's
information is received, the Outreach staff will contact the guardian to
obtain additional information. All inquiries are given prompt attention.
Age & Length of Membership is reviewed on all applicants.
 Eligibility Requirements:
 Legal dependent(s) of Missouri Master Masons or female
members of the Order of the Eastern Star.
 Master Mason or Eastern Star member must be in good standing
at time of the application.
 Age and Length of Membership guidelines
 Guardian of applicant must demonstrate a financial need
 Age & Length of Membership Guidelines (Subject to approval by Board
of Directors):
 Legal dependent (s) up to 21 years of age of Master Masons or
female members of the Order of the Eastern Star who are in good
standing in Missouri Lodge/Chapter and have a minimum of two
years of continuous good standing prior to application.
 Legal dependent (s) of Mater Masons or female members of the
Order of the Eastern Star over the of 21 who are physically or
mentally disabled.
o Creating A Partnership
 Individual child/children - Lodges and Chapters can work within their
community to identify a child or children in need (i.e. through schools or
local community organizations/families). Assistance can help to provide
clothing, basic school supplies, coats, shoes, hats and gloves, hygiene
items, eye glasses, dental work etc.
 Project-Based - Lodges and Chapters can identify projects within their
communities through charitable or other non-profit organizations, such
as schools. Recipients of the CAP Project-Based funds must be a 501 (c)
(3) public charitable organizations, as defined by the IRS, or public
entities such as school districts. An example of a project that may qualify
is the backpack food program found in communities statewide.
(Matching funds must go toward the purchase of a specific item(s). The
Masonic Home will not match funds for general operating expenses.)
30
Masonic Home of Missouri Continued,
o Masonic Family Cares - The Masonic Family Cares is a new program that will
help facilitate connections between lodges, chapters and youth organizations
and the Masonic brothers and sisters in their communities. Interested
lodges/chapters can contact the masonic Home to inquire abut establishing
relationships with Masonic brothers, widows or O.E.S. members in their area
who would enjoy visiting with a fellow Masonic member. This program is a
great opportunity to connect with those members within your communities who
might not be able to attend Lodge, or a widow who would benefit from seeing a
friendly face. If your lodge is already participating and doing these great works
within your community, please share your stories with us. Contact Rhonda
Lightfoot, Membership Relations Specialist, at 800-434-9804, or email her
about how your Lodge is making a difference. If you are trying to find ways to
reach out to those members amongst you, please contact Chantana Irvin,
Masonic Family Cares Coordinator at 800-434-9804, or
email cirvin@mohome.org.
o Social Services - The Masonic Home of Missouri provides updated Resource
Directories (biannually) to each Masonic Lodge. These resource directories
provide information on available social services, specific to each county. Our
Social Services Department maintains up-to-date information regarding
programs and services throughout the state and can provide you with this
information should you need it.
o Widow’s Program - The Masonic Home of Missouri’s Outreach Programs
provide widows with information regarding our programs and services. In an
effort to inform our brethren’s widows about our programs and services, we
hold luncheons throughout the State. At these luncheons, the Masonic Home
honors our ladies with a pin recognizing them as Masonic widows. We are
currently making plans for holding luncheons in your area and would be
honored if you would wear your pin to them. Please be looking for more
information about where these luncheons will be held or visit this page to find
out about our programs and visits. A postcard has also been included in the
mailing that can be returned to us, if you are interested in learning more about
our Outreach Programs, need services or would like to refer someone for
assistance.
o Financial Counseling - The Financial Counseling Program will begin working
with Master Masons, the wife or widow of a Master Mason, and female
members of the Order of the Eastern Star who have applied for or are receiving
assistance through the Masonic Home’s Financial Assistance Programs. Unlike
the Financial Assistance Programs, the Financial Counseling Program does not
have Age & Length of Membership guidelines. The Financial Counseling
Program was born from the growing need for short-term assistance for younger
members, realizing that by helping members to organize their finances and set
31
Masonic Home of Missouri Continued,
financial goals, they would not need financial assistance in the future. They
would be prepared should their financial situation unexpectedly change again.
For those members who are referred to the Financial Counseling Program after
having applied for short-term financial assistance, the program will focus
mainly on: budgeting, prioritizing payment of expenses and debt, lowering
variable expenses, identifying and eliminating unnecessary expenses,
determining solvency, Net Worth, and Basic Liquidity, assisting in creating
financial goals and creating a plan to obtain those goals, and referral to other
financial services that the Home cannot provide (such as debt consolidation and
bankruptcy). The Financial Counseling Program will also be beneficial for
those applicants applying for long-term financial assistance. These clients are
Masonic widows, elderly Master Masons, and elderly female OES members.
Financial Counseling will focus on budgeting, understanding Medicaid
eligibility rules, referral to other services that they might qualify for (such as
Mo HealthNet, VA benefits, etc.), and other financial services the Home cannot
provide (such as investment services, estate planning, retirement strategies,
etc.). Financial Counseling will help them to organize their finances and create
a budget, with the goal of helping them to continue living independently. This
will also be helpful for older couples, widows, Master Masons, and female OES
members who are planning to make major changes to their lifestyles, such as
moving to an Assisted Living Facility. Financial Counseling can assist them in
determining if their income and assets are adequate for the move, how the move
will change their expenses and monthly budget, and assist them in identifying
additional potential income sources.
o Truman Club - The Truman Club recognizes those individuals and couples
who support the Masonic Home and its programs through on-going annual
giving. With the support of Truman Club members, we are able to transform the
Masonic tenets into reality for our fraternal brothers and sisters in need across
the state.
 Annual Membership - to be eligible for annual membership in the
Truman Club, a donor must give at least $100 in tax-deductible
donations during the calendar year. Annual memberships are renewable
on January 1st each year. Benefits of annual Truman Club membership
include:
 Welcome Packet
 Membership Pin
 Invitation to annual Truman Club Dinner
 Special mailings and advance registration for events
 Annual membership gift
o Special Events – Annual Leaves of Autumn golf outing
32
Masonic Home of Missouri Continued,
o Museum - The Masonic Home and Grand Lodge of Missouri are thrilled to
announce the Grand Opening of Missouri’s first Masonic Museum to the public
on February 25, 2008, preceded by previews for members, distinguished guests
and press. The exhibit incorporates 5 themed galleries, each gallery
representing a leader a particular quality. The first gallery titled “Pathmakers
and Patriots” highlights the impact Meriwether Lewis and William Clark had
on the early period in Missouri and how they became involved in the Masonic
fraternity. The second gallery titled “Living Well” focuses on Laura Ingalls
Wilder, her involvement with the Order of the Eastern Star and how music and
education are valued in Masonry and at the Masonic Home. The third gallery
themed “Generosity” depicts Jacob Lampert, Past Grand Master, and other
Masons and Masonic groups who have provided generous support to the
Masonic Home. The fourth gallery depicts “Leadership” centering on President
and Past Grand Master Harry S Truman and how democratic methods guide
lodges. The Fifth theme titled “Everyman” is a rotating exhibition gallery. In it
Masonic lodges and Eastern Star Chapters will have the opportunity to share
individual history and symbols used within the Lodges and Chapters over the
years. Admission is FREE. Self-guided tours are available during normal
business hours (weekdays 8:00a.m. to 4:30p.m.). Other viewing times available
by appointment.
33
Missouri Division of Workforce Development
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
1202 Forum Dr.
Rolla, MO 65401
(573) 364-7030
FAX: (573) 364-1865
www.jobs.mo.gov
Services/Programs:
 Career Center
o Missouri Career Center staff can help focus your job or career goals, identify
skills and abilities and identify available jobs.
o The National Career Readiness Certificate (NCRC) verifies your skills to
employers anywhere in the United States and is available to earn at your local
Career Center.
o Missouri Career Center staff will assist you with assessment tools to measure
and understand your skills, knowledge, abilities, strengths and interests to help
you find the job that is right for you.
o Missouri Career Centers offer specialized workshops to help you brush-up your
job seeking skills or assist if you've been laid-off.
o Career Centers offer software and experienced staff to help you develop a
professional resume that stands out.
o Career Center staff can determine your eligibility for a variety of training
programs to assist in gaining new skills needed to obtain employment.
 Education and Training
o Workshops - Missouri Career Centers offer workshops to help maximize your
job search efforts. We also include workshops to assist laid off workers at the
time of the layoff.
 Career Exploration - This workshop gives you the tools to assess your
knowledge, skills, personal interests and priorities on the journey to
finding the job that is best for you (or not a good fit) and identify
resources available to find a rewarding career.
 Career Networking - Learn the benefits of effective and strategic
‘networking’ and how these interpersonal resources and contacts could
lead to a new job. This workshop applies what you learn, so you will
develop a plan to present yourself to networking groups, a networking
source list, and develop a list of the types of networking groups.
34
Missouri Division of Workforce Development continued,
 Resume Preparation - Find out what employers are looking for when they
read a resume and cover letter. Identify and optimize all the basic
components of a resume - skills and abilities, work history, and education
- so that you stand out above the others. Learn how to use the same
strategies in completing excellent online applications.
 Interview Process - With this workshop you get practical advice on how
to best showcase your skills and experience through research, practice,
and preparation. Get helpful tips on how to dress and groom for an
interview. Learn the different types of interviews and develop a strategy
for each one.
 Basic Computer Skills - Using a computer competently is essential for
today’s job seeker. Learn the basic computer skills necessary to search
and apply for jobs. This workshop includes everything from using the
keyboard to accessing the Internet to creating and saving files. In
addition, learn to use jobs.mo.gov to search for your next job.
 Workshops for Laid Off Workers
 Take Control Of Your Finances - Managing your bills until a new
job opportunity appears is less stressful when you have a plan.
Training topics include: how to track your spending and how to
develop a budget, how to cut expenses, HOPE NOW mortgage
services, how to prioritize debts and maintain good relation with
creditors, understanding COBRA Continuation Health insurance
coverage, how to avoid debt and credit scams, and how to identify
resources in your community that can help you save money.
 FastTrac New Venture - FastTrac New Venture workshops are
available to dislocated workers with an interest in starting their
own business. FastTrac New Venture workshops help you research
your business idea and decide whether starting a business is right
for you.
 Training Provider Search Tool (previously the Missouri Education and Career Hotlink)
o Allows you to research Missouri’s educational institutions and programs.
Maybe you've been approved for training assistance through the Workforce
Investment Act (WIA) and told you need to use an "Eligible Training Provider" where do you find that? Our new Training Provider Search Tool will allow you
to limit your search results to eligible providers.
 WorkReadyMissouri - If you are receiving Unemployment Insurance benefits, you may
be able to use the WorkReadyMissouri Program. WorkReadyMissouri provides an
opportunity to receive occupational worksite training on a part-time basis for up to six
weeks. Program trainees continue to receive UI benefits, plus up to a $500 training
allowance.
35
Missouri Division of Workforce Development continued,
 On The Job Training - OJT is available for eligible job seekers through the Workforce
Investment Act and the Trade Readjustment Assistance Act. Contact your
local Missouri Career Center for staff assistance in determining your eligibility for
these programs.
36
Missouri Protection and Advocacy Services
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
925 South Country Club Drive
Jefferson City, MO 65109
(573) 893-3333 or
1-800-392-8667
FAX: (573) 893-4231
www.moadvocacy.org
Services/Programs:
 Federally mandated system in the state of Missouri which provides protection of the
rights of persons with disabilities through legally based advocacy.
 Investigation and review of a complaint of improper of inadequate services provided to
a SSDI/SSI beneficiary with a disability by a service provider, employer or other entity
involved in the SSDI/SSI beneficiary’s return to work efforts.
 Information & Referral – Information to SSDI/SSI beneficiaries about work incentives
and employment, including information on the types of services and assistance that may
be available to help them in securing or regaining gainful employment.
 Consultation & legal Respresentation, based on annual program priorities.
37
Missouri Veterans Commission
CRAWFORD COUNTY
DENT COUNTY
No office information for Crawford County. Please contact the address below.
(573) 265-7752 ext. 245 Phelps County Office
Mail all correspondence to: MO Veterans Commission
620 N. Jefferson
St. James, MO 65559
MARIES COUNTY
No office information for Maries County. Please contact Mark Jones at the address
below.
Mark.Jones@mvc.dps.mo.gov
(573) 522-1416 or (573) 751-3779 Cole County Office
Mail all correspondence to: Mark Jones, Veterans Service Officer
MO Veterans Commission
P.O. Drawer 147
Jefferson City, MO 65102
PHELPS COUNTY
Monday & Friday, 8:00 a.m. to 5:00 p.m.
Wednesday, 8:00 a.m. to noon
MO Veterans Home
620 N. Jefferson
St. James, MO 65559
(573) 265-7752 ext. 245
Tuesday & Thursday 8:00 a.m. to 5:00 p.m.
1101 Kingshighway, Suite A
Rolla, MO 65401
(573) 368-2373
Andrew.Sharp@mvc.dps.mo.gov
38
Missouri Veterans Commission continued,
Mail all correspondence to: Andrew Sharp, Veterans Service Officer
MO Veterans Commission
620 N. Jefferson
St. James, MO 65559-1999
1-866-838-4636
www.mvc.dps.mo.gov
Through the Service to Veterans Program, the Veterans Service Officers and Assistants
provide counseling and assistance to thousands of veterans and their dependents throughout
the state. Not only do these trained professionals counsel veterans and what VA and State
Veterans Benefits are available, but they also complete and submit claims application with all
necessary documentation. They are available for any follow-up work necessary with the
Dept. of Veterans Affairs to obtain the maximum amount of benefits due any eligible veterans
and/or dependent. Veterans Service Officers and Assistants are thoroughly trained and
knowledgeable in all areas of veterans’ benefits, including compensation, pension, education,
burial and widow’s benefits. They will also assist claimants with health care eligibility, VA
Home Loan Guaranty and other veterans’ benefits, including those offered by the state.
Occasionally an office may be closed due to illness/weather etc. Please call the office the
morning of your visit to insure the office is open.
39
OATS, Inc. Transportation
MARIES COUNTY
Mid-MO Region
Jack Heusted, Regional Director
2501 Maguire Blvd., Ste. 103
Columbia, MO 65201
(573) 449-3789
jackh@oatstransit.org
www.oatstransit.org
The mission of OATS is to provide reliable transportation for transportation disadvantaged
Missourians so they can live independently in their own communities.
Services/Programs:
 Door to door transportation
 Donations
 Call to schedule a ride
40
Salvation Army
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
Center of Hope Family Shelter
907 Jefferson St.
Jefferson City, MO 65101
Majors Kendall & Katrina Mathews
(573) 634-8357
Jefferson City MO Corps.
900 Jefferson St.
Jefferson City, MO 65102
Captains Terry & Cheryl Selvage
(573) 635-1975
www.usc.salvationarmy.org
Salvation Army continued,
Services/Programs:
 Emergency Assistance, Emergency Shelter
 Worship Center, Sunday School
 Thrift Stores, Donation Centers
41
Smart911
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
www.smart911.com
Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for
their household that includes any information they want 9-1-1 to have in the event of an
emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with
their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing
additional information that can be used to facilitate the proper response to the proper location.
At a time when seconds count, being able to provide 9-1-1 with all details that could impact
response the second an emergency call is placed could be the difference between life and
death.
 What is a safety profile?
o The Safety Profile you create when you sign up for Smart911 is completely
private and only shared with 9-1-1 when you call from a registered phone.
 How Does Smart911 help?
o Physical Disabilities - For those who have a physical disability or mobility
restrictions, it is vital for responders to know about the person, their disability
and what type of assistance or special equipment they may need to evacuate
their home or receive transport.
o Developmental Disabilities - For families affected by autism or who may have
difficulty communicating verbally with 9-1-1 their individual conditions as well
as rescue notes indicating how responders will need to approach the individual
can be include in their Safety Profile.
o Medical Conditions - For citizens who are affected by epilepsy, diabetes,
Alzheimer's, allergies or other medical conditions Smart911 can inform
responders of your condition as well as medications and emergency contacts.
o Seniors and Elderly Care - For active seniors living alone a Safety Profile can
provide peace of mind that in the event of an emergency 9-1-1 would have
details on their home and their medical needs. For caretakers, they can be
assured that if the person they care for needs to dial 9-1-1 when they are alone,
their details are available and the caretaker can be listed as an emergency
contact.
o General Emergencies - For all citizens, there is always the risk of unplanned
accidents or events. Whether in a vehicle or in your home, even the most basic
42
Smart911 Continued,
details such as the address association with a mobile phone can be available to
9-1-1 and response teams to send help fast.
o Pet and Service Animals - For citizens with pets or other animals your Safety
Profile can alert police to their presence when entering your home and Fire
crews can be aware of exactly how many people and pets need to be evacuated
from your home. For owners of a service animal, you can alert responders that
your animal needs to be transported with you.
43
Social Security Administration
CRAWFORD COUNTY
DENT COUNTY
PHELPS COUNTY
1813 E. 10th St.
Rolla, MO 65401
1-800-551-2056
MARIES COUNTY
129 Scott Station Rd.
Jefferson City, MO 65109
1-877-405-9803
Benefits:
www.ssa.gov
 Retirement – A monthly check for those aged 62 and older that have worked and paid
into social security
 Social Security Disability Insurance – Pays benefits to you and certain members of your
family if you are “insured” meaning that you worked long enough and paid social
security taxes.
 Survivor’s Benefits – When an individual dies, certain members of their family may be
eligible for benefits on their Social Security record if they earned enough credits while
working. Family members who can collect benefits include a widow/widower who is
age 60 or older; a widow/widower who is age 50 or older and disabled; a
widow/widower at any age if he/she is caring for a child under age 16 or a disabled
child who is receiving Social Security Benefits; children if they are unmarried and
under age 18, under age 19 but in an elementary or secondary school as a full-time
student; or age 18 or older and severely disabled (disability must hve started before age
22); and your parents; if they were dependent on you for at least half of their support. If
the deceased has enough credits, a special one-time payment of $255 will also be made
after death. This benefit is paid only to the widow/widower or minor children.
 Divorced Widow/Widower’s Benefits – If you are divorced (even if you have
remarried), your ex-spouse will be eligible for benefits on your record when you die. In
order to qualify, your ex-spouse must: be at least 60 years old (or age 50 if disabled)
and have been married to you for at least 10 years; be any age if caring for a child who
is eligible for benefits on your record; not be eligible for an equal or higher benefit on
his or her own record; and not be currently married; unless the remarriage occurred
after age 60 or age 50 for disabled widow/widowers.
44
Social Security Administration Continued,
 Supplemental Security Income (SSI) – Federal income supplement program funded by
general tax revenues. It is designed to help aged, blind and disabled people who have
little or no income, and provides cash to meet basic needs for food, clothing and shelter.
 Retirement Benefits for Widow/Widowers – If you’re receiving widow/widowers
(including divorced widow/widowers) benefits, you can switch to your own retirement
benefits as early as age 62. REMEMBER: Age 62 is the earliest you can collect
Social Security retirement benefits and the age at which you can receive full retirement
benefits is rising.
 Medicare – There are four parts to Medicare: Medicare Part A, Hospital Insurance,
Medicare Part B, Medical Insurance; Medicare Part C (Medicare Advantage), which
was formerly known as “Medicare+Choice” and Medicare Part D, prescription drug
coverage. Generally, people who are over age 65 and getting Social Security
automatically qualify for Medicare Parts A and B. So do people who have been getting
disability benefits for two years, people who have amyotrophic lateral sclerosis (Lou
Gehrig’s disease) and receive disability benefits, and people who have permanent
kidney failure and receive maintenance dialysis or a kidney transplant.
o Part A is paid for by a portion of Social Security tax. It helps pay for inpatient
hospital care, skilled nursing care, hospice care and other services.
o Part B is paid for by the monthly premiums of people enrolled and by general
funds from the U.S. Treasury. It helps pay for doctors’ fees, oupatient hospital
visits and other medical services and supplies that are not covered by Part A.
o Park C (Medicare Advantage) plans allow you to choose to receive all of your
health care services through a provider organization. These plans may help
lower your costs of receiving medical services, or you may get extra benefits for
an additional monthly fee. You must have both Parts A and B to enroll in Part
C.
o Part D (prescription drug coverage) is voluntary and the costs are paid for by the
monthly premiums of enrollees and Medicare. Unlike Park B in which you are
automatically enrolled and must opt out if you do not want it, with Part D, you
have to opt in by filling out a form and enrolling in an approved plan.
45
Southeast MO Transportation System, Inc. - SMTS
CRAWFORD COUNTY
DENT COUNTY
PHELPS COUNTY
700 E. Highway 72
P.O. Box 679
Fredericktown, MO 63645
(573) 783-5505
FAX: (573) 783-7011
1-800-273-0646
www.ridesmts.org
Services/Programs:
 Long Distance Medical Transportation Service
 Local Transportation Service
 Special Transportation Service – For groups and organizations on a contract basis, i.e.
sheltered workshops, dialysis transportation, women’s programs, etc…
 Call for appointments, schedules and fees
46
Subsidized Housing/Rental Assistance
CRAWFORD COUNTY
MARIES COUNTY
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
DENT COUNTY
Salem Public Housing Authority
606 McGrath Ln.
Salem, MO 65560
(573) 729-6453
FAX: (573) 729-8411
Low Rent
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
PHELPS COUNTY
Phelps County Public Housing Authority
4 Industrial Dr.
St. James, MO 65559
(573) 265-4200
FAX: (573) 265-3550
Section 8
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
Rolla Public Housing Authority
1440 Forum Dr.
Rolla, MO 65401
(573) 364-6460
FAX: (573) 364-7659
Low Rent and Section 8
47
Tri-County Center for Independent Living - TCIL
PHELPS COUNTY
1420 Hwy 72 East
Rolla, MO 65401
(573) 368-5933
FAX: (573) 368-5991
www.tricountycenter.com
Mission; To eliminate physical and attitudinal barriers through the power of advocacy,
enlightenment and reformation.
Services/Programs:
 Information and Referral – TCIL maintains extensive files on accessible housing,
transportation, employment opportunities, personal care assistants, interpreters and
readers and more.
 Living Skills Training – Provides training to help persons with disabilities gain skills
that will enable them to live more independently and be a more active part of their
community, including: use of public transportation, budgeting, daily life skills and
more.
 Consumer/individual advocacy – Working with an individual, regarding benefits,
employment, housing and other issues.
 Personal Assistance – A consumer-controlled personal assistance program that
provides consumers the choice to live in their homes rather than in an institutional
setting.
 Equipment Loan Program – Helps with loans of needed assistance equipment,
including: walkers, crutches, wheelchairs and more.
 Lending Library – Information regarding housing, disabilities, benefits and a wide
variety of topics
 Computer Library – Computers with internet access are available for all consumers
 Community Education & Training – Various training programs are offered to
businesses, schools, service agencies and individuals in regards to disability awareness
and prevention.
48
USDA Rural Development
CRAWFORD COUNTY
DENT COUNTY
PHELPS COUNTY
1050 E. State Route 72, Ste. 1
Rolla, MO 65401
(573) 364-2088
FAX: (573) 364-7936
6726 Hwy 63
Houston, MO 65483
(417) 967-2028
FAX: (417) 967-4059
MARIES COUNTY
1050 E State Route 72, Ste. 1
Rolla, MO 65401
(573) 364-2088
FAX: (573) 364-7936
101 Industrial Park Roadway
Eldon, MO 65026
(573) 392-5667 ext. 3
FAX: (573) 392-4052
1315 E. Main St.
Linn, MO 65051
1-800-811-4649
(573) 897-2138
FAX: (573) 897-4107
Services/Programs:
www.rurdev.usda.gov/mo
 Direct Home Ownership Loans – Loans made by USDA to low and very low income
applicants to buy, build or repair homes (payments are subsidized).
 Guaranteed Home Ownership Loans – Loans made by conventional lenders and
guaranteed by USDA to low and moderate income applicants to buy or build homes
(30 year fixed interest rate).
 Rural Rental Housing – Loans made by USDA to individuals or organizations to
construct apartments for very low to moderate income tenants (operated on a not-forprofit or a limited profit basis with subsidized rents – can include congregate or
cooperative housing.
 Home Repair Loans/Grants – One Percent interest loans made by USDA up to $20,000
to very low income applicants to repair the home they now own, and grants made by
USDA Rural Development up to $7,500 to very low income applicants to repair their
home they now own to remove safety and health hazards. Grant recipients must be 62
years of age or older and show they cannot afford a 1% repair loan.
49
USDA Rural Development Continued,
 Guaranteed Rural Rental Housing – Loans made by conventional lenders and
guaranteed by USDA to individuals or organizations for construction of apartments for
very low to moderate income tenants (operated on a non-for-profit or a limited profit
basis with subsidized rents – can include congregate or cooperative housing).
 Farm Labor Housing Loans/Grants – Loans/grants made by USDA to public bodies,
not-for-profit entities or individuals to finance rental units for domestic farm labor.
 Rural Housing Site Loans – Loans made by USDA to public bodies or not-for-profit
entities to buy and develop lots to sell to very low to moderate income housing
applicants at the cost of development.
 Self Help Technical Assistance Loans/Grants – Self-Help Housing Loans are made by
USDA to a group of housing applicants who agree to work together to build their own
homes. Technical Assistance Grants are made by USDA to not-for-profit entities to
provide the technical assistance to Self-Help Housing Loan applicants to build their
own homes.
 Housing Preservation Grant Program – Grants made by USDA to non-for-profit
entities to operate a program which finances repair and rehabilitation activities to
individuals/rental housing owners for very low and low income tenants.
 Electric Program – Makes loans and loan guarantees to finance the construction of
electric distribution, transmission and generation facilities, including system
improvements and replacement required to furnish and improve electric service in
rural areas, and for demand side management, energy conservation programs and ongrid and off-grid renewable energy systems.
50
Wolfner Talking Book and Braille Library
CRAWFORD COUNTY
DENT COUNTY
MARIES COUNTY
PHELPS COUNTY
600 West Main St.
Jefferson City, MO 65101
1-800-392-2614
(573) 751-8720
FAX: (573) 751-3612
TDD: 1-800-347-1379
http://www.sos.mo.gov/wolfner/
Services/Programs:
 The Wolfner Library is a free library service to anyone in the State of Missouri who is
unable to use standard print materials due to a visual or physical disability. Materials
are mailed to and from library patrons at their homes, postage paid. There is no charge,
whatsoever, to the patron. Currently, over 11,000 Missourians actively use Wolfner
Library.
 The library's collection includes fiction and nonfiction audio and braille books for all
ages. Over seventy (70) magazine subscriptions are available, and the library loans
playback machines to those using audio books.
 School Services - This is for teachers, counselors, special services directors, school
librarians and media specialists, principals and others who work with students in
Missouri schools. Almost every school has students who are eligible for this free
library service. Wolfner Library serves people who are blind and visually impaired, as
well as those who cannot use standard print materials due to a physical disability or a
reading disability. To find out more about who can use this service, read through the
Eligibility and Certification section of our application.
 Institution Services - Here at Wolfner Library, we understand that providing activities
for residents of nursing homes and visitors to senior centers is a fulfilling, yet timeconsuming job. The same is true for activity directors and administrators of other
institutions serving individuals with disabilities ranging from blindness to severe
physical disabilities. This is why we offer institutions a number of ways to utilize
Wolfner Library services and are consistently working to create and provide interesting,
energizing activities. To be eligible for Wolfner Library services, which include
lending braille books and books on tape, an institution must serve individuals who are
eligible for services. Institutions may provide Wolfner Library services in one of three
51
Wolfner Talking Book and Braille Library continued,
ways: as a referral agent, providing demonstration services, or checking out books and
equipment on behalf of individuals. To act as a referral agent, we ask organizations to
stock Wolfner Library brochures and individual applications for their visitors. Merely
fill out the order form for materials or call
Wolfner Library. As a referral agent, you may also use materials to present a Wolfner
Library display.
 Volunteer Services - The Wolfner Library volunteer program offers opportunities for
people willing to plant trees for others to enjoy. We record books for Missourians who
cannot read those books in print. After a book is recorded and goes through a rigorous
quality assurance process, it is put into our circulation system for our patrons to check
out. The volunteers who work on the book may never know how many people listen to
it, or how much they enjoy it. They simply have to trust that what they are doing is
making life more enjoyable for others. If you are a person who understands how much
books enrich our lives, you may want to be involved in our recording program. Our
recording booth is in the library in Jefferson City, so the recording has to be done here.
An audition is required for those people who want to read books. However, there are
three people involved in the recording process: a narrator, a monitor, and a reviewer.
All three are essential in the production of a book. Those who do not want to read can
still be involved by working as a monitor or reviewer. If you interested in these
volunteer activities, please contact Deborah Stroup at 1-800-392-2614 or 573-5222766, or by email at deborah.stroup@sos.mo.gov.
 Books and magazines are mailed free to and from library patrons, wherever they reside.
There is no charge, whatsoever, to the patron. Currently, over 17,000 Missourian
actively use the Wolfner Library service.
 Wolfner Library is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The library is
located in the James C. Kirkpatrick State Information Center at 600 West Main Street in
Jefferson City, Missouri.
52
GLOSSARY
Adult Abuse – Elder abuse may include physical abuse, financial exploitation (someone
taking advantage of a senior citizen’s financial situation), emotional abuse, sexual abuse, selfneglect and neglect.
Adult Day Care - A service designed to enable senior citizens who need some form of
assistance to remain in their own home or the home of a family member, by providing a
protective environment either in the home or in a licensed center. Services provided may
include health monitoring, a nutritious meal, including special diets, exercise, individual and
group activities, transportation and social interaction.
Advance Directives – Commonly known as a Living Will and Medical Power of Attorney.
The point of this document is to make sure your wishes are followed in a case when you are
unable to communicate them yourself. In this document you could name someone to make
healthcare decisions for you if you become incapacitated.
Assisted Living Facility – Facility provides 24-hr care, services and protective oversight to
residents who are provided with shelter and board, and who may need assistance with
activities of daily living which include eating, dressing, bathing, toileting, transferring and
walking. Facility also provides oversight for storage, distribution, or administration of
medications; and health care supervision under the direction of a licensed physician, and
consistent with a social model of care. A social model of care includes long-term care
services based on the abilities, desires, and functional needs of individuals delivered in a
setting that is more home-like than institutional and which promotes the dignity, privacy,
independence, and autonomy of the individual. A licensed Nursing Home Administrator is
required. This type of facility may accept or retain residents who require minimal assistance
in their safe evacuation from the facility.
Assistive Technology – equipment, electronics, computers, gadgets and household items that
can make life and work easier for people with disabilities. They can range from devices of
low cost up to expensive computer systems.
Co-Pay (Medicare) – A percentage of health expenses for which you are responsible after
paying the deductible amount.
Congregate Meal Site – A place where seniors can eat together.
Conservatorship – The court authorization (voluntary or involuntary) allowing one person to
make financial decisions for another, who is not capable. Conservator, (manager), handles
the person’s finances. Court proceedings may be voluntary or involuntary – bookkeeping
checked by the court. This ceases at the moment of death.
Division of Assets – A Missouri Department of Social Services, Family Support Division
program that divides a married couple’s assets evenly when one of the person enters a nursing
home. The reason for this is to allow the person remaining at home to have money to live on
and the nursing home resident to spend down his/her share of the money to become eligible
for MO HealthNet to take care of nursing home costs.
Durable Power of Attorney for Health Care – A document through which another person
is named by you to make health care decisions for you if you are unable to make them. Often
done in conjunction with an Advance Directive.
Guardianship – A court authorization (voluntary or involuntary) of a person or agency
(Public Administrator) to make personal care decisions for someone who is not capable to
making those decisions for themselves. The Guardian and Conservator may be the same
person.
Homemaker Care/Non-Medical Care – help with household chores such as: meal
preparation, cleaning, laundry, ironing and grocery shopping
Hospice – Special care for terminally ill patients and their families. It can be offered in the
home or in a residential care facility, an assisted living facility or in a nursing home. The
patient’s doctor must feel the patient has 6 months or less to live and the patient must be
receiving only comfort measures and not treatments to cure their disease.
Intermediate Care Facility - Facility provides 24-hour accommodation, board, personal
care, and basic health and nursing care services under the daily supervision of a licensed
nurse and direction of a licensed physician to three or more residents dependent for care and
supervision. Licensed Nursing Home Administrator is required.
Living Will – See Advance Directives
Occupational Therapy – Health rehabilitation that helps individuals regain and build skills
for normal activities of daily living.
Ombudsman – A personal that investigates and mediates nursing home residents’ problems
and/or complaints regarding the nursing home they reside in.
Personal Care Services – Assistance with activities of daily living such as, grooming,
bathing, dressing, toileting and eating.
 Advanced Personal Care Services – personal care for persons who require medically
related assistance. The medically related assistance can include things like: ostomy
care, catheter care, bowel program, application of ointments or lotions to unbroken
skin, aseptic dressings, passive range of motion, assisting those who can’t bear any
weight on their legs.
 Basic Personal Care Services – personal care for those who do not have special
medical needs such as those mentioned above.
Residential Care Facility I - Facility which provides 24-hour care to three or more residents
who need or are provided with shelter, board, and protective oversight, which may include
storage, distribution or administration of medications and care during short-term illness or
recuperation. Residents who live in a RCF are required to make a path to safety unassisted. A
licensed Nursing Home Administrator is not required.
Residential Care Facility II - Facility which provides 24-hour accommodation, board, and
care to three or more residents who need or are provided with supervision of diets, assistance
in personal care, storage, distribution or administration of medications, supervision of health
care under the direction of a licensed physician, and protective oversight, including care
during short-term illness or recuperation. Residents who live in a RCF* are required to make
a path to safety unassisted. A licensed Nursing Home Administrator is required.
Respite Care – help that provides temporary relief for a caregiver of a dependent adult.
Respite care can be provided in the home or outside the home such as an adult day care
center.
 Advanced Respite Care – respite care for those with special medically related needs.
 Basic Respite Care – respite care for those without special medically related needs.
For those who need only supervision and/or someone to simply be present with them.
 Nurse Respite Care – respite care for those with special needs that only a nurse or
trained family member could meet.
Skilled Nursing Facility - Facility provides 24-hour accommodation, board and skilled
nursing care and treatment services to at least three residents. Skilled nursing care and
treatment services are commonly performed by or under the supervision of a registered
professional nurse for individuals requiring twenty-four hour care by licensed nursing
personnel including acts of observation, care and counsel of the aged, ill, injured or infirm,
the administration of medications and treatments as prescribed by a licensed physician or
dentist, and other nursing functions requiring substantial specialized judgment and skill.
Licensed Nursing Home Administrator is required.
Spend Down – The amount of money determined by Division of Social Services, Family
Support Division that has to be spent before a person would be eligible for Medicaid
assistance. Must reapply quarterly
SSI (Supplemental Security Income) – A Social Security Administration program that
provides extra monthly income to the blind, disabled and elderly persons with very low
income. Individuals must meet income requirements.