Highlights of the submitted papers
David Geerts, Marianna Obrist, Petter Bae Brandtzaeg, Manfred Tscheligi
Tagcloud from all papers
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CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Accepted papers
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Patterns of Media Usage and The Non-professional Users
Jan Heim and Petter Bae Brandtzæg
The Buzz: Flexible Information Aggregation and Presentation for End Users
James R. Eagan, John T. Stasko
Supporting Gamers with Disabilities
Eelke Folmer, Michelle Hinn
Utilising social media tools in user-centred design
Pirjo Näkki, Tytti Virtanen
Enhancing social interaction and user participation in the development of social applications
Jeroen Vanattenhoven, Greet Jans
Improving Interfaces for Navigating Continuous Audio Timelines
Eric Lee, Jan Borchers, Thorsten Karrer
Back to the future: continuity affordances in interactive TV
Roberto Montanari, Gisella Gallenca, Stefano Marzani, Rossana Simeoni, Monica Perrero, Agnese
Vellar
Supporting Users to Customize Complex Entertainment Systems
Jan Heß, Volker Wulf, Gerd Flender, Thomas Becker
Evaluating Viewer-Side Enrichment of Television Content
Pablo Cesar, Dick Bulterman, Jack Jansen, Dominique Boullier, Sofia Kocergin, Antoine Visonneau
Video Games: A New Interface for Non-Professional Game Developers
Oliver Gray, R. Michael Young
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Who is the ‘non-professional user’?
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[1] users that are not professionals in producing media content
 lack of greater participation and content production in the new media landscape among
non-professional users
 impact of these technologies limited to mainly involve heavy users or so-called lead
users of Internet
 Average users are largest group of ICT users: do not use ICT on a regular basis, and
have low computer skills
[7] paradox of active users which states that people face many troubles in
learning to use new interactive technologies, due to both motivational and
cognitive aspects
[9] end-users / iTV
[6] non-professional audio producers and consumers, without tape-cutting
experience / hobbyists
[8] Layperson versus the experienced programmer
[2] a casual computer user
[10] non-professional game developers / novice non-programmers / users with
no computer science background / middle and high school teachers and
students
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Topic 1: Characterization of non-professional users
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Who is this non-professional user?
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Is there a common definition?
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Does this depend on the context/platform?
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What are his/her characteristics that are of importance?
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What are the user needs of non-professional users?
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What are the barriers to sharing and interacting?
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How does knowledge about media usage inform
requirements specifiation and design?
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Selecting/viewing content
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[7] Continuity affordances: familiar interface elements to reduce the
barriers of use for non-expert users
 Consumer-oriented CAs to support the user to activate and perceive content
[9] Micro-level navigation and selection, and content (re)organization
 allows a user to activate particular content sequences of interest
 allows a user to manage the content selections (e.g., delete or reorder)
[6] Experience of the user (professional or hobbyist/non-expert)
influences the design of an audio timeline navigator  important e.g.
when editing podcasts
[8] challenges when customizing (where can I find all functions?)
 guided tours, recommendations, demonstrations, or direct activation
[2] use peripheral displays to calmly monitor new data
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Sharing content
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[9] direct recommendation of (pieces of) content
 allows the user to forward content sequences to his peer-group
[8] challenges when using others extensions
 Which modifications are available? Where can I get the modification?
What are the modifications doing in detail? What are the technical
preconditions for using a modification? Can I trust the modification?
[2] Share and modify personalized channels of information
 authoring tools should reflect this sharing behavior and make it
sufficiently easy for users to exchange their artifacts with others
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Producing content and applications
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[7] Producer-oriented CAs to encourage the will to design, produce and share content
 Non-professional users: self-exploration instead of manuals  end-product focus
 Picture show: virtual assembly hall
[9] Content augmentation and enrichment
 allows the user to add local content as personal augmentation of the base content and to share it
with his peer-group / restricted functionality!
[8] challenges when extending a system
 are there examples or tutorials? Does API documentation exist? Are there example applications?
Which technical preconditions (HW and SW) are necessary?
[2] create personalized channels of information based on templates
[10] keeping things simple yet powerful enough for non-programmers to implement their
ideas in video games
 key factors to achieve this support are intuitive interfaces, help that is always accessible, and
guaranteed syntax free coding
 development and viewing are done in the same environment, which retains the interest of the
creators
[10] One way to encourage user involvement, increase joy of producing, and inspire users
to communicate and share content is through a multi-user environment
[7, 9, 8] Use direct interface (e.g. iTV or HTPC) or use personal device (such as URC or
PDA)
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Topic 2: Designing for the new media landscape
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How can we build on available knowledge/previous
experience of the user?
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How can we support personalization and customization?
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How can we motivate producing and sharing content, and
social interaction?
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Is limited functionality ideal for non-professional users to
produce content and applications?
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Is template based design the (only) answer?
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
New methods for analysing, designing and evaluating
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[5] Instead of traditional diary method for gathering user data, use Blogger,
Picasa, YouTube
 Improve relations between designers/researchers/developers and users
 Encourage more contacts between users
 Results: richer and more useful information, regarding communities and UGC
[4] Web 2.0 sites can be utilised in involving users as co-developers of future
applications
 quick and instant user research – as well as longterm research during the whole HCD
process
 By utilising an online research environment we can reduce the cost of user-centred
research and recruit users from a wider geographical area
 strengthen users’ participation especially in the first phases of the design process, such
as acquiring needs and ideas and getting early feedback for concepts.
[1] use statistical data of media usage to develop user requirements and
specifications that support participation, communication and content creation for
the non-professional users and citizens in general
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Topic 3: Develop methods for the new media landscape
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What are the limits of current methods?
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How can we use web2.0 tools for user research?
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What are the benefits and drawbacks of these methods?
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Do they support non-professional users?
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Is the data representative?
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How to evaluate new media applications with users?
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How to involve users in the design phase of new media
applications (e.g. co-design)?
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Break-out sessions (11-12:30)
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Practical organisation
 1 MC: David
 3-4 people per group + 1 moderator
 If 2 people from 1 paper, split up into different groups
 Per group
 1 note-taker (on pc/powerpoint)
 1 presenter for after lunch session
 Not the moderator
 Keep poster in mind
 Be focused on the topic
 Try to formulate answers / statements / …
 Be creative! Draw schemes, figures, mind maps, make it interactive, …
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Break-out sessions (11-12:30)
13
Starting topic for each session: characterization of non-professional users
Who is this non-professional user? Is there a common definition? Does this
depend on the context/platform? What are his/her characteristics that are of
importance? What are the user needs of non-professional users? What are the
barriers to sharing and interacting? How does knowledge about media usage
inform requirements specifiation and design?
1 & 2: Designing for the new media landscape (M: Manfred / Petter)
Session 1: social interaction/sharing – Session 2: content production
How can we build on available knowledge/previous experience of the user? How
can we support personalization and customization? How can we motivate
producing and sharing content, and social interaction? Is limited functionality
ideal for non-professional users to produce content and applications? Is template
based design the (only) answer?
3: New methods for analysing, designing and evaluating (M: Marianna)
What are the limits of current methods? How can we use web2.0 tools for user
research? What are the benefits and drawbacks of these methods? Do they
support non-professional users? Is the data representative? How to evaluate
new media applications with users? How to involve users in the design phase of
new media applications (e.g. co-design)?
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Lunch 12:30-14:00
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McCormick&Schmick’s Seafood Restaurant
 5-10 minutes walk
 Reservation at 12:40
 Back at 14:00
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Results break-out sessions and discussion (14:15-15:20)
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Per break-out session
 10 minutes presentation
 10 minutes discussion
 1 note-taker from another group
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Summary and creation of poster (15:50-17:00)
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Wrap-up of different topics and general conclusion
Creation of poster
 Be focused on the topic
 Try to formulate answers / statements / …
 Be creative! Draw schemes, figures, mind maps, make it interactive, …
Poster will be permanently displayed and presented on
Monday from 10:30-11:30 in the concourse area
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Conclusions of the workshop
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It’s not about the content, it’s about communication / experience
Leverage creativity
Look at the design space with miltiple parameters, not only technical
aspects, also motivational aspects
Social framework surrounding the context of use makes the difference
Who is the user, and what can motivate the user to consume , share
and produce content
Phaesd approach with limited functionality can motivae the user
Shortest path approach / learning from the past to remove barriers for
non-professional users
Seperating the distinction between domain knowledge and technological
knowledge: tehcnology is a tool
How can users move higher on the axes of domain knowledge and
technological knowledge
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Conclusions of the workshop (ctd.)
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Does the user have the motivation to share content, and if not, should we
motivate him or not?
Fine-grained discussion about content creation and production: there are many
different levels
How we can influence the ways people use new media content / developmùents
are very non-linear (e.g. interactive television, we had no ideas a couple of
years ago, now we have youtube) – we can not predict how non-pros are going
to use new media
First not want to talk about who is the non-pro, but is now the main topic –
relationships between different types of users
Combination of online and offline methods to get users involved, as well as in
analysis design and evaluation and get interactive with the designer
Conten creation is mainly about reuse for the non-professional users – if we can
facilitate the user to share content and personlaize it (not even changing), this is
very powerful – that kind of paradigm can help people thinking of more
advanced ways
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007
Thanks for your participation!
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Let’s meet after the networking gathering, and go for dinner
20:00 at the concourse (in front of the registration desk)
CHI2007 workshop
Supporting Non-professional Users in the New Media Landscape
29/04/2007