Memo
TO: Dr. Kristopher Lotier
FROM: Julie Anne Rohrbach
DATE: January 30, 2015
SUBJECT: Business Correspondence Project
I wrote the memo based on question 3. I found it a little difficult to do this part of the
assignment because I had never heard of a memo, so I have never written one. Most of
the information I needed to include in the memo was given in the situation, which helped
because I just needed to inform my boss about when the new interviews would be. I
started off by having that information in paragraph form but then changed it to bullet
form, so it would be easier and faster to read. I used a very direct approach because there
was minimal information and that’s all Mr. Kaufman asked of me.
I wrote the email based on question 2. I did not have much trouble with this portion. I
explained what the current holiday policy is then what the new one would entail and
asked the employees to get back to me by a certain date for their opinion to count towards
the decision. This email was very direct by being as short as possible, while still
including all the necessary information.
I wrote the letter based on question 8. I found this to be a little difficult because the
scenario included a lot if information that should be included in the letter while also
giving the bad news. I started off the letter by stating that Carnival was changing their
policy and broke the bad news to her as soon as possible. I then explained the new policy
and told her about the family-oriented packages. I used the next paragraph to explain how
well of a business Carnival is and how much they need her help in being that great
business. I gave negative news but tried to soften it by explaining that Carnival still
needed and wanted her business just for a different product. I rewrote my entire letter
after the peer review, which helped in a positive way.
MEMO
TO: Michael Kaufman
FROM: Julie Anne Rohrbach
DATE: January 30, 2015
SUBJECT: Project Manager Interviews
I have called and been in contact with all the interview applicants for the project manager
position. They were all able to reschedule their interviews for the following week. All
their information and interview times are listed below in more detail.
Mary Montgomery- 9:30am interview
MA degree
Senior project coordinate at High Point Industries for six years
Saul Salazar- 10:30am interview
Summit Enterprises project manager for nine years
Kaitlyn Grindell- 11:30am interview
Systems analyst and consultant for globally recognized insurance
companies
It has come to my attention Bertha Ho was not on the list of applicants to contact. I can
contact her and set up a new interview time, if you would like.
Everything should be scheduled and ready for the interviews next week. I will answer
any questions you may have regarding any candidate when you return.
To: All Employees
From: Julie Anne Rohrbach
Subject: Changing Holiday Policy
Good Afternoon,
Management has come up with some improvements to the current holiday policy and
would like your help in deciding whether or not to implement them.
The current policy has one floating holiday that is decided company-wide and every
employee has off that day.
Within in the new policy, each individual employee would be able to decide his or her
own floating holiday. The one exception with this policy is if two people from the same
department request the same day off, the employee with seniority would be granted the
request.
If you could email me which policy you prefer by February 1st, it would be helpful for
including every employee’s opinions in the final decision. If you have any questions,
please do not hesitate to contact me.
Thank you for your time and enjoy your day,
Julie Anne Rohrbach
1203C Nittany Apartments
State College, PA 16801
January 30, 2015
Sheryl Kiklas
All-World Travel Agency
440 East Broadway, NY 10014
Dear Ms. Kiklas,
All-World Travel is one of Carnival’s best customers and we appreciate everything you
do for us. We are currently undergoing some changes with our current guest policy;
detailed below. Carnival has been receiving complaints that guests of the high school and
college age are causing a disturbance aboard the ship. Due to this new policy, I can no
longer assistant you with preparing spring- and summer-break packages for the younger
demographic.
Within our new policy, no one under the age of 21 will be allowed on board unless
accompanied by an adult above the age of 25. If they try to board, they will be turned
away at the dock and not given a refund. This new policy is to try and mitigate the
amount of unaccompanied minors on board.
Carnival has the most customers of any other cruise ship and over 98% of our customers
are well satisfied with their visits. We are looking to make our cruise ships more familyoriented and would appreciate your help in doing so. Your business is very important to
us and we would like to continue working with you. Carnival takes pride in being a fun
and relaxing cruise ship and could not accomplish this without you.
I am sorry for any inconvenience this new policy may cause for you. I will call you the
week of June 5th to talk about the family packages and clear up any questions you may
have. I have attached a schedule of the Spring and Summer cruises, for your convenience.
Thank you for your time and I look forward to talking to you.
Sincerely,
Julie Anne Rohrbach
Enclosure