Drive Business Performance through
Unified Communications
Gianvero Durly, Craig Walker
Product Marketing
October 2010
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On The Executive Agenda…
RESTART the innovation Engine
84%
ENGAGE
a new Generation of Users
41%
DEPLOY
new business services
80%
RATIONALIZE
Costs of Operations
ACCELERATE
execution
up to 20
70%
DEFINE a clear path to the future
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20%
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Unified Communications
The Alcatel-Lucent Portfolio
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Alcatel-Lucent approach
One communication core to create true conversations
Mobility - core constituent
Open standards
Voice
Unified Management
One
Number
Mobility
UM
IM
Flexible deployment
Video
“ALU has a comprehensive UC solution
portfolio, offering its own native functions
in all areas, combined with integration
options for a wide range of partners”
Bern Elliot, Steve Blood (Gartner, Jul ‘10)
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Conferencing
&
Collaboration
Contact
Center
Instant Communications: throughout the Enterprise, for all Enterprises
8600 My Instant
Communicator
email/PIM
(IBM Lotus Notes
Microsoft Outlook)
collaboration
(IBM Sametime
Microsoft Lync)
give voice to
web 2.0 apps
let your processes
communicate
Instant Communications Suite
IM/Presence
USER CENTRIC
Multi device / Multi network
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Unified
Messaging
Telephony
“Off the shelf”
integrations
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Multimedia
Conferencing
Open to web 2.0 &
Business Applications
Embedded Mobility: multi-platform
Apple iPhone
Google Android
Nokia Eseries
RIM BlackBerry
Windows Mobile
Mobility Solutions/Devices
Remote Extension
Fully in-the-skin
set of solutions
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8622 MCE
8600 MIC
Compelling User
Experience
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Mobile Customer Care
Established money saver
Growing money maker
Conferencing and collaboration: an open and versatile platform
My Instant
Communicator
My Teamwork
for Sametime
My Teamwork
for OCS
Land Mobile Radio
Conferencing
& collaboration
Multi-media
Multi-device
My TeamWork (ACS)
Office edition
Unparalleled
density and scalability
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Enterprise edition
Network edition
THE triple play conferencing
platform of choice
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Conferencing appliance
Suitable for CPE and hosted
deployments
UC enabling real Customer Engagement
Voice Interaction preview
Link to CRM
Chat Consult Toast
IM and Presence
Skills based routing
Multimedia
interaction
CRM integration
UC Connect / CC Teamer
Multi-PBX
Customer gets best possible
assistance
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Full Contact Center engine
First call resolution
Location independence
Right resource, within or beyond
contact center
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Video – completing the picture
Partners
& remote
workers
Across the
enterprise
Low Bandwidth
HD Audio & Video
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Compelling
User Experience
Affordable
End-to-End Solution
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Addressing the Business Challenges
with
Alcatel-Lucent
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Benefits of adopting UC – Productivity and Collaboration
"What were the 3 biggest improvements your organization
experienced after deploying UCC?"
Customer Service
Mobility
Collaboration
Productivity
Gartner Fall 2009
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No one route to business case for UC
Quantifiable Benefits
Open
systems
Business Unit
Sponsorship
Customer
Experience
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Focusing on the Quantifiable Benefits
Travel
Mobile & Teleworking
Infrastructure
Lower TCO
Potential annual savings range from $2.6M to over $8 million per 1000 employees.
Unicomm 2009
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Delivering on the Dynamic Enterprise - Addressing business needs
New working
practices
Streamline
Processes
Multimedia
Conferencing and
customer care
telemedicine,
emergency response,
compliance
Presence, skills,
calendar based routing
Improved customer
services
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Education
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Open systems and customer experience in a connected world
Open
Flexible deployment
Beyond borders
CPE
Cloud
Multi-PBX
Multi-desktop
Multi-client
Customer experience
Customer’s choice
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Social Networking
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Alcatel-Lucent
The choice without compromise
for Enterprise Communications
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Our Enterprise Business Today
Strongly positioned for SaaS and
Cloud-based deployments
Top 50 software provider
Global Partner
Ecosystem
3,500 R&D
engineers
9,500 employees worldwide
1.3+ million contact
center agent seats
40+ million enterprise
telephony lines
20+ million
Ethernet ports
Enterprise Offerings
Unified
Communication
&
Collaboration
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Contact
Centers &
Customer
Service
IP Telephony &
Devices
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Network
Infrastructure
& Security
Putting communications at the heart of the business
 Customer Service
 Unified
Communication
 Back-office
 Video
 Mobility
Restart the innovation engine
with unified communications
User centric approach
engages all user populations
Openness and flexibility
delivers integration and migration
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A
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Evaluation of this session
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Evaluation of this session
 Please take 2 minutes to fill out the evaluation form, distributed to you
by the speaker
 Please fill out as title of this presentation: « Business Performance »
 Submit the form when leaving the room or put it in one of the boxes
that you find everywhere in the venue
THANK YOU
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www.alcatel-lucent.com
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