Web Services for Translation
Peter Reynolds
LRC 2003
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Agenda
The issues
The solution
What web services are
How they are used
Translation web services TC
Lack of integration
A standard for web services used in translation
Translation web services in action
A short case study on how Bowne Global Solutions provided cost savings and
quality improvement for DuPont using web services.
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The Issues
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2
The ideal Localisation process
Smart process where the files are originated, where the localisation is managed
and where they are localised.
Integrated seamless process from start to finish
File management issues to a minimum
Project status and other information easily available
Technology reducing cost of translation
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What you get
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What you get
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The issues
Integration of processes
Quality and speed
Project information
Interoperability
Cost effectiveness
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The Solution
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2
Web Services defined
World
Wide
Web
User at browser interacts with web page
Functionality defined by:
Need to use browser
A person is interacting with the application or page
Does not allow for automation
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Web Services defined
Machine to machine interaction
Uses Internet standards such as XML, HTTP, SOAP
Allows for automation
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Examples of web services
Business Information with Rich Content
weather reports, news feeds
airline schedules
stock quotes
credit check, credit card validation
Transactional Web Services for B2B or B2C
airline reservations, car rental
supply chain management
purchase order
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Web Services - Technology
HTTP
‘Hypertext Transfer Protocol’ (HTTP)
web services clients communicate with the service server using standard HTTP
XML
‘Extensible Markup Language’ (XML)
is used to carry the request and response parameters
SOAP
'simple object access protocol‘ (SOAP)
is the specific encoding used to package the messages
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The Description And Discovery Standards
WSDL
'web services description language'
allows sharing of the description and interface mechanism of a web service
new tools can even automatically generate clients!
UDDI
'universal description, discovery and integration'
created to facilitate the 'discovery' of services over the internet
essentially a yellow pages for web services
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Web Services Standards Summary
We need SOAP to
communicate openly
Translation
Customer
WEB
We need WSDL to define the
communication
We need UDDI to publish
& find these definitions
SOAP
WEB
.WSDL file
UDDI Repository
SOAP
Translation
Vendor
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WEB
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Translation web services TC
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2
Translation Web Services
The publisher has the power to change vendor
Open technologies such as XLIFF and Web Services ensure that control
is with the customer
Solutions can be built leveraging many services, vendors and
technologies
Solutions can scale and be easily adapted for future requirements
Can reduce the cost of translation & localization process
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A short history
LRC Conference 2001
Bill Lobby after a presentation on web services suggested people meet afterwards
to discuss translation web services as a standard.
IBM, Novell, LRC, Oracle, Bowne Global Solutions met
Steering group
IBM, Oracle, Star, LRC, Bowne Global solutions form steering group
Looked at issues relating to forming a group, IPR and stanards
LRC Conference 2002
Oasis
Plan to form an Oasis TC was announed
Oasis group formed in January 2003
Face to face meeting
May 2003 – created basis for draft specification
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Who’s involved
Bowne Global Solutions
Connect Global Solutions
IBM
Localisation Resource Centre
Microsoft
Moravia IT
Oracle
thebigword
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Translation Web Service standard
Concentrated on Client Co. / Vendor Co. interaction
Set about defining a standard which allowed for translation to be carried
on using web services.
Main issues
Defining standard
Security
Describing the data – Content domains
Future uses of web service in translation industry
Vendor Co. / Translator interaction
Glossaries
TM Management
Query/ Issue management
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Translation and request quote
GetEstimate
Gets estimate based on language, word count and meta information
Synchronous
GetQuote
More accurate with more information being supplied
May be asynchronous and quote is likely to be verified by a person
AcceptQuote
Customer agrees with quote
ProcessJob
Alternative to AcceptQuote/ RequestQuote
Agreement already in place and the job is processed according to this
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Status, notification and delivery
QueryStatus
At any stage the job should be viewable
Pre-defined and understood status information
DownloadQuote
DownloadCompletedJob
At any stage while initial quote is valid it should be downloadable
When status has been set to complete it should be possible to download job
ConfirmCompletedJob
The customer should then confirm they are happy with the job.
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Status, notification and delivery
Notification
Polling for completion
Email notification
Presentation of a return Web Service
BPEL4WS notification messages
Delivery
May depend on method used for notification
DownloadCompletedJob call
Email
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Translation memory, reference and others
UploadReferenceFile
DownloadReferenceFile
For uploading a reference file or TM
The TM might be downloaded after jobs is complete
ViewJobs
Shows a list of jobs which you have the rights to view
Can be used in conjunction with QueryStatus
CancelJobs
Request for job to be cancelled
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Service support
Ability for a customer to query services which are offered
Provides definitions that can be used in job submission
Language support
Service types
Source File types
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Security
Web Service Security
Oasis TC looking at issues of security and web services
Building on work done by Microsoft and IBM in their WS – Security specification
Username / Password or X509 certificate required
SSL certificate required
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Translation web services in action
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2
The Bowne Global Solutions experience
Special Olympics
At LRC 2001 in Limerick we demonstrated how XLIFF and web services could be
used to provide a system for managing content on a web site.
IBM
Lotus Domino Global Workbench
XLIFF
Web Services
Content Management Systems
Microsoft CMS
Interwoven
Proprietary systems
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Case Study
DuPont
established leader in the development and manufacture of science-based solutions
in areas such as food and nutrition, health care, apparel, safety and security,
construction, electronics and transportation
Operating in more than 70 countries worldwide with 135 manufacturing and
processing facilities and 79,000 employees.
Wanted global audience for Titanium Technologies web site
Problems with localisation process
40 separate manual steps for each file to be translated.
high communication overheads
high processing costs
inevitable errors in the complex, manual, process
slow progress towards a multilingual website
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Elcano/ Interwoven solution
ELCANO
Interwoven TeamSite
Web Service
Module
Graphics XML, DTP
files, PDF
CMS
Repository
Job
Submission
Backend
Processes
Project
Reporting
Customer
Profiles
Elcano elcano.bowneglobal.com
Web portal giving BGS’s clients quick access to the wide range of the company’s contentrelated services.
Elcano offers a Web Services interface providing simple and direct programmatic access to
Elcano from any CMS or content repository
XLIFF
Web services
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Benefits of web services
The Elcano Web Services solution will provide DuPont with:
cost savings of 33% in translation
reduce the manual effort required by DuPont’s own engineering staff
enable faster time-to-market for its language websites.
“This solution ensures that we can provide high quality information in
the languages of our customers, increasing the level of customer
service we can offer, while still reducing the overall cost.”
Maureen Roberts,
DuPont Titanium Technologies’ Marketing Manager.
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Conclusion
Web services are important technology which can benefit translation
industry
Together with XML standards such as XLIFF it is even more powerful
Oasis Translation web Services TC are working to provide a standard for
the industry
Bowne Global Solutions already offering its customers the benefits of
this technology
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Any Questions
Thank you,
Peter Reynolds email: peter.reynolds@berlitz.ie
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