Leadership II

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Leadership II
STRATEGIES FOR PERSONAL
SUCCESS
LEADERSHIP II
Managing
multiple roles for the CO
Creativity
Enhancing your personal power base
Ethics
Section 2 Objectives
 Define
creativity and innovation
 Identify importance of creativity &
innovation in the fire service
 Analyze the elements of creativity
 Identify the 5 steps of the creative process
OBJECTIVES
 Evaluate
personal blocks to creativity
 Identify ways of fostering creativity in
subordinates
 Identify effective techniques for selling new
ideas
 Develop strategies to enhance creative
leadership traits
OVERVIEW
What
is creativity?
What is innovation?
Why are they important?
Elements of creativity
The creative process
OVERVIEW
Creativity
blocks
Fostering creativity in subordinates
Selling your ideas to top management
Self-assessment & personal
improvement strategies
WHAT IS CREATIVITY?
WHAT IS INNOVATION?
WRITE YOUR DEFINITION FOR
EACH
DEFINITION
Creativity is the
ability to
produce
original ideas
or products
DEFINITION
Innovation is the
ability to improve a
present practice,
method, or product
by adaptation or
alteration.
CREATIVITY/INNOVATION
 Do
they belong in the business world?
Examples
 Do they belong in the fire service?
Examples
 Do they belong at the CO level?
Examples
WHY FOSTER CREATIVITY?
1. Keep up with external changes:
Demands for new services
Demands for more service
Demands for increased productivity
WHY FOSTER CREATIVITY?
2. Assure state of the art methods &
techniques
 Using technological advances effectively
 Adapting principles of private business to
public service
CREATIVE MYTHS
You may think of creativity as something
mysterious & unattainable.
Such an attitude stems from a series of myths.
LETS EXAMINE EACH MYTH &
DEBUNK EACH ONE
MYTHS ABOUT CREATIVITY
Myth #1: The more intelligent your are, the
more creative your are.
Reality:
Creativity is not a function of
intelligence. Creativity is seeing
what everyone else has seen and
thinking what no one else has
thought
Myth #2: People are born creative;
creativity cannot be learned.
Reality:
It’s true! People are born
creative - - that is, all of us are.
We can acquire skills, creativity
can be learned...such as tennis,
piano, riding a bike.
Myth #3: Creative ideas come in a flash, like
lightning bolts.
Reality:
Persistence and concentration are
keys to creativity. You can’t plant a
garden until you have prepared the
soil.
Myth #4: Creativity is disruptive to the day-today life of an organization.
Reality:
Successful organizations are really
two parallel, mutually supportive
organizations--one innovative, one
routine. Every routine was once an
innovation.
Myth #5: Creativity is a luxury; it should be
encouraged only in times of
abundance.
Reality:
When you don’t have money to
throw at a problem you need to be
more creative. Necessity is the
mother of invention.
Myth #6: True creativity is found primarily in
the arts and has little practical
business application.
Reality:
80 % of corporate sales are from
products unknown 10 years ago.
40% of the gross national product is
attributable to research and
development during the past 15
years.
CREATIVITY - EXERCISE
Take
out a blank piece of paper
List as many round objects as you can
Time limit is 4 minutes
ELEMENTS OF CREATIVITY
• Element #1 Fluency
ELEMENT #1 - FLUENCY
1. The quantity of ideas you can generate in a
specific period of time.
2. The more ideas you have, the more
potential for being creative.
3. Round objects: avg. 22, typical 3-32
Everyone has ideas--some just have
more than others.
ELEMENTS OF CREATIVITY
Element
# 1 Fluency
Element # 2 Flexibility
ELEMENT #2-FLEXIBILITY
1. Let go of predetermined categories
2. Break through mental barriers
3. Generate ideas in different categories
4. Practice free association
5. Measured by ability to generate ideas
in a number of different categories
FLEXIBILITY-EXERCISE
Determine
how many categories
of round objects are represented
in your lists.
FLEXIBILITY-EXERCISE
 The
more categories, the more flexible
 Highest number of categories
 Are items in categories lumped together?
How could you make this
equation read correctly without
moving a match?
=
A woman dropped her watch. The face broke
into 4 parts. The numbers on each part added up
to 15.
Draw a picture of how the watch face might have
been broken.
ELEMENTS OF CREATIVITY
ELEMENTS OF CREATIVITY
Element
#1 Fluency
Element #2 Flexibility
Element #3 Originality
ELEMENT #3-ORIGINALITY
1. Ability to generate unusual ideas
2. The fewer times an idea appears in any one
group, the more original the idea.
Form small groups & identify ideas not listed
by anyone else. Post on board.
ELEMENTS OF CREATIVITY
Element
#1 Fluency
Element #2 Flexibility
Element #3 Originality
Element #4 Awareness
ELEMENT #4-AWARENESS
 Ability
to see with your mind &
imagination as well as your eyes
 Ability to see possibilities, not just reality
Awareness of creativity from others list?
Awareness of subordinate potential, risk
taking.
ELEMENTS OF CREATIVITY
Element
#1 Fluency
Element #2 Flexibility
Element #3 Originality
Element #4 Awareness
Element #5 Drive
ELEMENT #5-DRIVE
1. Willingness to try & try again
2. Refusal to give up
THE CREATIVE PROCESS
An
idea happens when someone
suddenly discovers................
A NEW IDEA
 A new
combination of
existing ideas
 An
adaptation of
existing ideas
STEPS LEADING TO NEW
IDEAS
Preparation
Concentration
Incubation
Illumination
Verification
/ Production
PREPARATION
 Initial
awareness of need for improvement
 Scope out the situation
 Lay groundwork for creativity
 End result is a mental definition of your
purpose....why you need a creative solution
Does this ever happen on our department?
CONCENTRATION
 Once
your
“hooked” you
become
absorbed in
generating
various ideas
INCUBATION
When
ideas run out, leave it alone
for a while
Sleep on it!
ILLUMINATION
 The
light bulb goes on
 The “Ah-ha” phase getting the answer
 Having a feeling or a
hunch that this is the
way to go
VERIFICATION PRODUCTION
Testing
the idea
Talking about the idea to others
Trying out the solution to see if it
works
S-C-A-M-P-E-R
 If
the idea works, creative effort switches its
focus to selling the idea
 If it doesn’t work, we go back to the
concentration step and generate additional
ideas...enhanced by .....
 SCAMPER questions are designed to
stimulate fluency & flexibility of ideas.....
S-C-A-M-P-E-R
S
- What can you substitute?
 C - What can you combine ?
 A - What can you adapt ?
 M - What can you magnify, miniaturize ?
 P - What can you put to other uses?
 E - What, who, or where else ?
 R - Can you rearrange or reverse?
CREATIVITY BLOCKS
 We
all have blocks which inhibit creativity
 We unconsciously create secret rules about
what we should or should not do, based on
fear or lack of confidence
Evaluate yourselves as we talk about the
following creative blocks.
CREATIVITY BLOCKS
I
don’t want to look foolish.
I don’t want to fail.
I ‘m not creative.
That’s not my area (skill, style, etc.).
I don’t get paid to have fun.
CREATIVITY BLOCKS
 Allowing
yourself to be creative & overcoming your personal blocks are just the
first steps if your a supervisor
 As a supervisor, you must encourage
subordinates to be creative & overcome
their own personal blocks
FOSTERING CREATIVITY
 Avoid
killer phrases Examples: List
 Don’t
stifle innovative
subordinates- How do
supervisors discourage
risk-taking?
TEN RULES FOR STIFLING
INNOVATION
1. Be suspicious
2. Be inaccessible
3. Pass the buck
4. Criticize at every opportunity
TEN RULES (cont’d)
5. Discourage people from letting you
know when there’s a problem
6. Control everything carefully
7. Make significant policy changes in
secret
8. Keep people in the dark
RULES (cont’d)
9. Pass on your dirty work in the name of
delegation and participation
10. Above all else, never forget that you,
the supervisor, know everything there
is to know
CHARACTERISTICS OF
SUPERVISORS WHO FOSTER
CREATIVITY
 They
are willing to
absorb the risks
 Comfortable with half
developed ideas
 Make quick decisions
 Good listeners
CHARACTERISTICS (cont’d)
Don’t
dwell on past mistakes
Enjoy their jobs
Expect subordinates to succeed
Capitalize on subordinates strengths
SELLING YOUR IDEA TO TOP
MANAGEMENT
 Have
you ever made a suggestion to your
boss which you really believed had
potential for improving the department, but
the boss refused to try it? What steps did
you take?
 Selling ideas is more difficult than
generating them because it involves risk
taking. What risk is involved?
ASSESSING SELLABILITY
Consider 3 questions before
proposing new ideas:
1. Will it work?
2. Will people accept it?
3. Is your idea timely?
ASSESSING SELLABILITY OF
YOUR IDEA
Will it work?
Has it been tested?
Is it practical?
Is it distinctly better than the present
way?
SELLABILITY OF IDEA
Will people accept it? (Must get a yes)
Will it improve quality?
Will it increase productivity?
Will it use personnel more effectively?
Will it improve present methods?
SELLABILITY
Will
it improve safety?
Will it eliminate unnecessary work?
Will it reduce costs?
Will it improve working conditions?
SELLABILITY
Is your idea timely?
 Is it fully developed?
 Is top management ready for it?
 If it’s approved, are you ready to act on it?
 Are you sure it doesn’t conflict with other
projects that already have top management
approval / priority?
DEVELOPING A PERSUASIVE
ARGUMENT
 Relate
to a recognized
need
 Appeal to positive
values
 Anticipate objections
 Get others involved
 Ensure your credibility
(cont’d)
RELATE TO A NEED
 Identify
the most sellable features
 Evaluate the priorities of top management
What bothers them the most
What do they care most about
Examples: Union-safety issues
Citizens-response times
 Emphasize features that interests the top
APPEAL TO POSITIVE
VALUES
 Emphasize
the ideal qualities of your idea
 Relate idea to improved public service
 Clearly spell out benefits to those affected
ANTICIPATE OBJECTIONS
Think
of all possible reasons why top
management may be reluctant to
accept your idea
Build a response to all possible
objections into your initial proposal
GET OTHERS INVOLVED
If
possible, build support for your idea
at your level first
Remember, there is strength in
numbers
ENSURE YOUR CREDIBILITY
 Don’t
make false claims
 Don’t exaggerate
 Don’t be defensive
 If you don’t have the answer, offer to
research the question and follow-up
Activity 1: Self-assessment
 SM
 10
p. CR-9
minutes to complete questionnaire and
self scoring
 Results are personal & will not be shared
Activity 1-Improvement
List
possible strategies for
improving your score in each
area......
#1 What can you do to get
unsolicited ideas,
suggestions, or proposals
from subordinates?
EXAMPLES
Encourage
ideas
Open door policy
Be a better listener
Be accessible
#2 What can you do to
increase the number of new
ideas that you propose to
management?
EXAMPLES
Take
more risks
Try a new idea. If you like it, support it
Discuss with your boss how important
you think creativity and innovation are.
Assess what management’s biggest
problems are
#3 How can you increase
the freedom you give your
subordinates to experiment
with new ideas or to help
solve tough problems?
EXAMPLES
Brainstorming
sessions
“Beef” sessions
Let them know new ideas are welcome
Group problem-solving
#4 What can you do to
decrease the number of
times you refrain from
doing something because
you do not want to look
foolish?
EXAMPLES
Do
something foolish deliberately
once in a while
Take more risks
#5 How can you avoid
using killer phrases or
doing other things which
stifle creativity?
EXAMPLES
Keep
a list of killer phrases where
you can see it
If you’ve used one on a
subordinate--apologize!
#6 How can you increase
your comfort with halfbaked ideas?
EXAMPLES
Don’t
try to get every possible
answer before going with an idea
If the idea has potential--support it
#7 How can you allow
your subordinates to be
more involved in projects
which show their
strengths?
EXAMPLES
Delegate
more often
Let a company member star
whenever possible
Encourage participation by not
overreacting to failures
#8 How can you improve
your ability to listen?
EXAMPLES
Really
concentrate on what your
subordinate is saying
Look for an idea’s good points-not reasons it won’t work
Don’t talk so much
#9 How can you increase
your own creativity?
EXAMPLES
Buy
a book on creativity and get
more comfortable with it
Do creativity exercises
#10 What else can you do
to generate ideas or
suggestions from
subordinates?
EXAMPLES
Encourage
experimentation
Assure your subordinates of your
support
Actively involve them in problem
solving
SUMMARY
• Each person has creative / innovative
potential
• We can improve our creative ability
• COs must foster creativity in
subordinates
• COs must be skilled in ‘selling’ new
ideas to management
end
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