Job Description Job Title: Employment Contract Grade: Department: Job Purpose: International Franchise Manager Salary: c £40k Reports to: Head of International International and Wholesale Location: Flexible The Whittard brand has seen positive international growth for the last 2 years. (Provide a short paragraph In the next 2 years we envisage quantum growth with store numbers rising from 30 outlining why the job exists. The aim is to state the overall franchised stores to more than 100. significance of the job) The International Franchise Manager will have the pivotal role in supporting our franchisee partners and working with them to ensure that at the same time as maximising sales, we are protecting our brand and ensuring that we are creating a new world retail estate of which we can be proud. Subordinates: None Key Exceeding sales budgets by territory. Accountabilities: Working with Franchisee partners to drive their retail sales and increase commerciality. (i.e. the 4 – 8 KPIs that you will be reviewing their performance Positive relationships with franchisee partners. against) Deliver company procedures in training, merchandising, marketing etc to franchisees Ensure timely adherence to commitment stock ordering by season Positive promotion of Brand presence internationally through Franchisee adherence to brand standards. Key Activities: Franchise Operations and Brand presence: (Describe the activities/decision Manage the Franchise Operations Manual and other supporting material and ensure making to be made) this is utilised and updated as required. Monitor compliance of these manuals through regular communication and market visits to franchisees. Identify requirements for additional support materials and implement where appropriate. Manage new store critical path Provide support for new store openings to ensure successful delivery and that appropriate structure is in place to ensure good standards going forwards. Driving sales: Providing and coordinating expertise to maximise retail growth by working with franchisees on product mix, training, promotional calendar, web sites, marketing, PR, visual merchandising and all other aspects of Whittard retail. Deliver commercial support to franchisees Identify and work with the Buying team to expand product suitability for an international market Relationship building: Develop strong relationship with franchisees by regular communication, conference calls and market visits. Effective and timely communication to Franchises providing company updates i.e. production of monthly newsletter. Organise annual conference Organise training and induction sessions for franchisees both in the UK, and in the territories. This job description should be reviewed on an annual basis. Where the job description and performance review objectives differ, the latter takes precedence. Job Description Key Relationships: Qualifications/ Experience: (List the minimum requirements for any new incumbent) Competencies Internal: International team Head of Retail Marketing team Web team External: International Franchisees B2B retail experience Blue Chip experience in managing international franchising and franchisees Proven sales record International market knowledge (ideally both wet & dry) – economic trends, government policies and currency fluctuations. Willingness to travel Graduate with a business (finance, marketing) related degree 2.2 or above desirable Constant self-motivation, drive and proactive approach Commercial & financially literate Excellent communication skills including - an ability to listen and comprehend the clients’ needs; confident presentation skills; articulate in verbal and written communication Interpersonal skills to build new and profitable relationships i.e. enjoy networking and meeting new people Strong negotiation skills and persuasiveness Good organisational skills Professional and courteous manner Positive, can-do attitude This job description should be reviewed on an annual basis. Where the job description and performance review objectives differ, the latter takes precedence.