Hosted Voice
Competitive Comparisons
by
Keith McBride
Head of Hosted Solutions
Latest update – 07/11/2013
Introduction
The purpose of this document is to
start to breakdown the various
products in the Hosted Voice space
and highlight the key comparatives.
We will continue to develop this
document and make it available in
the Partner portal.
We have also produced a client facing
version for you to utilise.
Any input or feedback would be
gratefully received.
content
Commercial Comparison
Feature comparison
S.W.O.T analysis of Horizon Solution
Why Horizon?
‘Why Zest4 for Horizon?’
Commercial Comparison
ZEST4 –
Horizon
Daisy
HVX
Chess
Micro-P
Conect
Vodafone
ONE-Net
Microsoft / OS
Lync 2010
Licence Set –up fees
None
None
£5.00 per user
£90 – portal access
None
None
NIL - £500.00
Premier /Standard
Licence cost - RRP
£14.95
£15.00*
£15.00*
£15.00*
£13.00 RRP)*
£26.00 (Enterprise)*
Partnership Model
Dealer
Reseller only
Reseller only
Reseller only
Dealer
Dealer or Reseller
Connectivity
£35.00 - Assured 10 -
£30+ plus install
Use own?
£36 per month
TBC
TBC
Hardware
FOC* - £193.00
Polycom / Cisco
£60 - £250
Polycom / Yealink
£55-£155
Yealink
£40 - £220
ATA’s,YealinkPolycom
£60 - £220
Cisco / Polycom
£22.00 - £170.00
Dealer Margin
30%
Reseller only
Reseller Only
25%
40%
20%
Site Survey
£175 – 1-5 users
£250 per site
£250 per site – TBA
£230 per site
Voda – TBA
£600 per day
Installation &
Training
£325 – 1-5 users
£1,220 (10 handsets)
TBA
£460 up to 15 users
Voda - TBA
£1,100
Bundle offer
£550 – 1-5 users
£70 – additional user
N/A
N/A
N/A
N/A
N/A
* - as per market research performed Oct 2013
Feature Comparison – A selection of key differentiators
ZEST4 –
Horizon
Daisy
HVX
Chess
Micro-P
Conect
Vodafone
ONE-Net
Microsoft / OS
Lync 2010
Auto Attendant
INCLUDED
Bolt-on
Included
Bolt-on
Included
Included
Call Recording
4500mins - £10.00
Bolt-on - £5.00/user
Local storage – Q413
4500 mins - £74.28
Bolt-on – Nov-2013
Q4 release
User Initiated – non
compliant
ON-Net mobile
calling
INCLUDED*
N/A
N/A
N/A
N/A
N/A
Voicemail
INCLUDED
Included
Included
Included
Included
Requires Outlook
UM
Hunt Groups
INCLUDED
Included
Included
Included
Available
Response groups
Fraudulent call
Protection
INCLUDED
N/A
£1.00 per CLI
N/A
Non Specific
N/A
DR Policy
Dual DC, auto rerouting 99.95% SLA
99.9% SLA Auto rerouting of calls
DR Auto re-routing
plans
Dual DC, Auto rerouting
1 – DC for fixed auto
re-route to mobiles
Dual DC, auto rerouting 99.96% SLA
Reporting suite
LIVE Dashboards
Comprehensive
Web-portal – real
time
Basic call logs
Resource inventory
Basic call logs
Resource inventory
Limited
Limited
Provisioning control
Granular – webbased
Granular – webbased
Web – £6.95 / user
Granular Web-based
portal
Voda managed from
Salesforce ordering
Provider managed
Conferencing
‘15-way call’ voice
only, prior set up
5 users on manual
set up
Not available
3 way calling
Instant group call
No - O365 – Due Q2
2014
250 users - Voice,
Vid & Desk Top Share
One Number,
Anywhere
INCLUDED
Included
Included
Included
Included
Included
Twinning
INCLUDED
Yes - Bolt-on
Included
Included
Included
Included
SWOT analysis
* - available Q1 2014
Why Horizon?
Simple solution management via webinterface
Empower employees with ‘one number,
anywhere’
An on-demand services with no hidden
charges
Lower call costs
Enables flexible working
Number choices
A business continuity solutions
Premium Cisco & Polycom handsets
The Gamma IP network, reliable and secure
Broadsoft call controller platform
On-Net mobile capabilities
Why Zest4 for Horizon?
Fully managed billing and collection
Dual branded billing option
Full solution support, fault resolution and
escalation
Dedicated product channel managers
Dedicated service delivery team
Sales support on client engagements
Training academy to further your knowledge
& increase potential
Zest4 ethos - ‘Ease-to-do-business’
Fantastic commercial rewards
More than just another Hosted PBX
Product….
Hosted
PBX
*coming soon
Single Point of
Administration
Collaboration Cloud
Connect to
Telephones
Connect to Soft Client
and CRM
Connect to
Mobiles
want to know more?
Keith McBride
Head of Hosted Solutions
Keith.mcbride@zest4.com
07734 029800
www.Zest4.com