AS EXAMINATION QUESTIONS BY TOPIC - PETERHOUSE
Past Examination Paper Questions By Section/Topic-Check the mark scheme folders for correct
answers. The questions source is given at the bottom of after every question
1. ICT systems including portable communication devices
2. How organisations use ICT – Part 1
(a) Write down what each of the components labelled A, B, C and D represents. [4]
9713/11/M/J/11 1a
(b) Describe how microprocessor control is used in this air conditioning system.
9713/11/M/J/11 1b
2. Before the payroll system was created the database file structure was designed.
Describe four features of a typical file structure.[4]
9713/11/M/J/11 7a
3. Give three examples of the data that will be contained in the master file which will
change for each worker every time the payroll application is run. [3]
9713/11/M/J/11 7b
4. Describe, using examples of data from the master and transaction files, five steps in
the processing used in the production of payslips. [5]
9713/11/M/J/11 7c
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answers. The questions source is given at the bottom of after every question
5.The existing payroll system stores the data in an ordered sequential manner so that it
can be updated monthly. Describe how the master payroll file is updated using a transaction file
containing details of workers’ records for amendments, deletions and insertions.[6]
9713/01/M/J/09 Questions 3b
6. The systems analyst has decided that the staff records and the payroll records should
be combined into a relational database.Describe what a relational database is. [5]
9713/01/M/J/09 Questions 4a
7. Explain why the systems analyst has decided that a relational database would be
preferred to two separate files. [3]
9713/01/M/J/09 Questions 4b
8. Validation rules will need to be designed. Using examples of fields that would be found
in the hospital’s payroll file, describe the validation checks which could be needed.[6]
9713/01/M/J/09 Questions 4c
9. Name four robotic arm attachments (end effectors) and for each one describe the use it
would be put to.(This question refers to car manufacture) [8]
9713/01/M/J/09 Questions 5a
10. (i) Identify all the hardware a programmer would need in order to take part in a video
conference. [2]
9713/01/M/J/09 Questions 5bi
11. Describe the steps the programmer would take to participate in the conference. [3]
9713/01/M/J/09 Questions 5bii
12. Explain why Faisal would use a video conference rather than a phone conference. [2]
9713/11/M/J/10 Question 2b
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answers. The questions source is given at the bottom of after every question
13.Describe how time management software would help Ali to plan the creation of the
website. [4]
9713/11/M/J/10 Question 3a
14. Describe, giving the uses of each, six different types of software which Ali could use to
create the website.[6]
9713/11/M/J/10 Question 3b
15. Discuss the advantages and disadvantages to a company of advertising on somebody
else’s website rather than creating their own website. [5]
9713/11/M/J/10 Question 3c
16. Give the advantages of using flyers to advertise the company locally.[4]
9713/11/M/J/10 Question 3d
17. Describe the features of a well designed online shopping website. [4]
9713/11/M/J/10 Question 4a
18. Explain the security issues involved with such a website. [3]
9713/11/M/J/10 Question 4b
19. Discuss whether customers should feel concerned about using this online shopping
system. [6]
9713/11/M/J/10 Question 4c
20. Describe the features of Computer Telephony Integration (CTI) software which will be
used in the call centre. [5]
9713/11/M/J/10 Question 5a
21. Describe five differences between first party control and third party control and suggest
which type Wuhan-Yangtse would choose to use in their call centre, giving a reason for
your choice.[6]
9713/11/M/J/11 Question 9
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22. Using the scenario, describe four features of Computer Aided Learning.[4]
9713/11/M/J/10 Question 3
23. Describe four features of construction project management which will improve the
probability of finishing the project on time.
9713/11/M/J/10 Question 4
24. Describe five steps that a new customer would have to follow in order to register online
with this system. [5]
9713/11/M/J/11 Question 5
25. Describe four steps involved in Issa setting up a phone conference and give a
description of the type of phone required.
9713/11/M/J/11 Question 10b
36. Give three reasons why the company contacts potential customers by phone rather than
advertising on a website.[3]
9713/11/M/J/12 Question 1
27. Other than heating costs, describe three drawbacks to Rajvinder of working from home
rather than working in the office.
9713/11/M/J/12 Question 3b
28. Describe three benefits to the company of sales staff working from home rather than
working in the office.[3]
9713/11/M/J/12 Question 3c
29. Describe three benefits to the company of using electronic faxing rather than
traditional, manual faxing.[3]
9713/11/M/J/12 Question 3d
AS EXAMINATION QUESTIONS BY TOPIC - PETERHOUSE
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answers. The questions source is given at the bottom of after every question
3. Impact of ICT on society – Part 1
Midtown Bank in the UK operates an online banking system. Some customers have had
difficulties when using this system and so the bank has introduced phone banking. The bank
hasa call centre in Mumbai, India.
When using phone banking, customers are asked to provide the same personal details as when
using the online system. Customers are asked to provide three characters from their password.
These are never the same three characters in successive logins.
The bank stores a lot of personal information about its customers.
1 (a) Identify two items of information, other than their password that customers might be
asked to provide when using the systems. [2]
(b) Give two reasons why customers are asked to type in only three characters from their
password. [2]
(c) Explain why the company has its call centre in Mumbai and not in the UK. [2]
(d) Explain why a customer might be frustrated when using an overseas call centre. [2]
2 (a) Discuss the effects that the introduction of online banking has had on the bank’s
employees. [6]
(b) Call centre operators sit at computer terminals for long periods of time. Describe how
health problems result from this computer use. [5]
(c) Explain the social and ethical implications of bank workers being able to access
customers’ personal information. [6]
(d) Describe some of the security threats that the bank and customers must guard against
when using online banking. [4]
9713/01/M/J/09 Questions 1 and 2
3. Discuss the advantages and disadvantages to the programmer of working from home. [6]
9713/01/M/J/09 Questions 5c
4. Describe the personal characteristics that Shaista would need to have before Faisal
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would recommend that she be allowed to work from home. [3]
9713/11/M/J/10 Question 5a
5. Describe possible changes to the working patterns of call centre operators caused by
the new shift patterns.(This case study refers to call centre employees)[4]
9713/11/M/J/10 Question 5c
6. Describe the working patterns the company could introduce to avoid staff redundancies
or retrenchment.[2]
9713/11/M/J/11 Question 6a
7. Describe three benefits and three drawbacks to the company of Issa working from
home.[6]
9713/11/M/J/11 Question 10a
8. The introduction of the website will affect the work of the technical staff. Describe two
opportunities this may present.
9713/11/M/J/11 6b
Systems Life Cycle
1. Safina has to obtain information about the current system from the network manager
and the teachers.
Describe one advantage and one disadvantage for each of the four methods she
could use to research the current system.
9713/11/M/J/11 2a
2. In her analysis of the current system, Safina identified the software and hardware
required for the new system. Give detailed descriptions of three results of the analysis
that enabled her to do this.
9713/11/M/J/11 2b
AS EXAMINATION QUESTIONS BY TOPIC - PETERHOUSE
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answers. The questions source is given at the bottom of after every question
3. Describe three different methods the systems analyst could use to collect information
about the existing system and describe situations where each could be used.[6]
9713/01/M/J/09 Questions 3 a
4. After the system has been created it will need to be tested. Using examples of payroll
data, describe this testing and how any needed improvements would be identified as a
result.[6]
9713/01/M/J/09 Questions 4d
5. Describe four different items that the systems analyst will need to include at the design
stage. Using the scenario of Dar Es Salaam High School, explain the factors that will influence
the choice of each item.[8]
9713/11/M/J/10 Questions 6b
6. Explain the purpose of technical documentation. [2]
9713/11/M/J/10 Questions 7a
7. Describe the two types of technical documentation including details of the contents of
each one. [8]
9713/11/M/J/10 Questions 7b
8. After the system has been developed it will be evaluated.
Describe how test results are recorded and explain how they affect this evaluation.[3]
9713/11/M/J/10 Questions 7c
9. When the new system was implemented the systems analyst would have produced some
systems documentation. Describe what is included in systems documentation and explain why
each item is needed. [5]
9713/11/M/J/11 Q8