Kaseya Advanced
Workshop
DAY TWO
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Kaseya University
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Kaseya Version 6.2
Last updated on June 25, 2012
Roadmap!
•Day
Day One
–
Advanced Agent Procedures
Advanced
• Day Two
– Advanced Monitoring
– Advanced Reporting
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How can you ask
your question?
• Type your question in the
GoToMeeting Chat
• From time to time, I will stop
to answer them
• If you have a burning
question, you can also raise
your hand to indicate that
you need an answer quickly!
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• For offline questions, send
them to
training@kaseya.com
Questions?
It Is Your Turn!
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• Please type your questions in the chat
section of your GoToMeeting window.
• Remember that you can always send your
questions to training@kaseya.com too.
• If you are falling behind the steps in the
lab, please just watch the presentation,
take some notes, and perform your labs
after the lecture.
Roadmap!
Day One
Advanced Agent Procedures
• Day Two
–
Advanced Monitoring
Advanced
– Advanced Reporting
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Kaseya Advanced
Workshop
Advanced
Monitoring
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Advanced Monitoring
• Review of Day one
– Utilizing Agent Procedures to remediate and
collect data
– Utilizing Eventcreate to kick of the alert
• Log Monitoring
• SNMP Monitoring
• External Monitoring
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LOG Monitoring
• Create a pattern , Log Parser Set, to
monitor for specific logged event.
• Prerequisites to a succesful Log Parse
Monitor
– Application produces a repeatable pattern
output
– The text file contains definable patterns
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LOG Monitoring
• Steps for a successful LOG Monitoring
– Define what to monitor
– Define Log Parser – Define templates to parse
the log file
– Define Parset Set – Define the rules for alerting
based on sets of values
– Test Log Parser – Utilize the TestLogParser. Exe
to ensure that the Log Parser definition is able
to parse the log file
– Go Live and turn on the LOG Monitoring on a
live machine.
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Define Log Parser
• Select location of file
• Define archive files – use the * as wildcards
for Log files naming convention
• Define Template
– Define Fields
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LOG Monitoring
• Assign Log File Parser to machines
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SNMP Monitoring
• Introduction to SNMP
– Manager / Agent Model
– SNMP Commands
• GET, GET-NEXT, GET-RESPONSE, SET, TRAP
– SNMP Community String
• Text password to validate Manager and Agent
Communication
• Public vs. Private Community Strings
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SNMP Monitoring
• Introduction to SNMP
– Management Information Base (MIB)
• Database of references to SNMP elements
• MIBs defines or describes the Objects
Characteristics managed by SNMP Elements
• Each of these objects has a unique Object Identifier
(OID)
• OIDs consists of numbers separated by decimal
points and are hierarchically organize to represent
the object in the MIB
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SNMP Monitoring
• Introduction to SNMP
– SNMP Objects and Instances
• Object is the attribute of the SNMP Element
• Instance is the specific data element that represent
an occurence of the SNMP Object within the SNMP
Element
• Example – a 24 Port Switch
– Object is the Interface and the Instances are the port 1
through 24, the Console, Uplink Interface, etc...
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Kaseya SNMP Monitoring
• SNMP Device Discovery
– Perform LANWatch to scan an IP subnet for
SNMP enabled devices
• SNMP Deep Walk
– When an SNMP device is discovered an SNMP
Deep Walk is perform to interrogate the SNMP
device and retrieve a list of OIDs that device
supports
• Monitor List – MIBs and OIDs
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– These OIDs are there stored in the Database
and listed under the Monitor List
Kaseya SNMP Monitoring
• SNMP Sets
– Predefined SNMP sets are available
– Create Custom SNMP Sets defining sets of OIDs
and instances to be monitored .
• Set the collection and alarm tresholds for the
specific OIDs and Instances.
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– SNMP Sets are applied to the Kaseya Agents
acting as SNMP Managers (Agents that
performed and discovered SNMP devices via
the LANWatch)
– SNMP Sets perform SNMP GET commands to
query the SNMP devices.
Kaseya SNMP Monitoring
• SNMP Trap Alerts
– Ability to assign a Kaseya Agent to listen for
SNMP Traps sent by SNMP devices
– Create an SNMP Trap Sets to alert when
matching syntax is found.
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Kaseya SNMP Monitoring
• SNMP Log
– View the values collected by the SNMP
Managers or Kaseya Agents performing the
SNMP discovery
• SNMP QuickSet
– Ability to create an SNMP Set from the results
of the SNMP discovery
– Also can Auto-Deploy SNMO Sets based on
Device Type
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SNMP Monitoring
• Adding vendor’s MIBs
– Oidview – http://www.oidview.com
• Online MIB Database (Under Support – Online MIB
Database)
– MibDepot – http://www.mibdepot.com
– Plixer – http://www.plixer.com
• MIB Archive (Under Support – MIB Resources)
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SNMP Monitoring
• MIB Browser
– Understanding MIB hierarchical tree structure
– Finding OIDs to monitors
– Adding OIDs to the Monitor List
– iReasoning MIB Browser http://ireasoning.com/mibbrowser.shtml
• Assign SNMP Monitoring
– Definitions for the SNMP GETS are stored in
the Kaseya Agent Working directory under
kMonitorSets folder.
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Kaseya SNMP Monitoring
• Run a LAN Watch with SNMP monitoring
turned on.
– Ensure you have the correct Public
Communitty Strings.
• Under Assign SNMP monitoring you can
review the devices that the LAN Watch
discovered.
• Assign SNMP Sets to the discovered devices
• Review SNMP Sets.
– Review Treshold Values
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Kaseya SNMP Monitoring
• Add new MIBs under Add SNMP Object
– Load MIB
– Select the objects (OIDs) to monitor
• Select from the MIB Tree
• Click on the Add MIB Objects button
• Review additions under the Monitor Lists – MIB
OIDs
• Review data values captured under SNMP
Log
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Advanced Reporting
• KaseyaViews
– Look at Kaseya System- Database Views - ODBC
– Look at creating a SQL View
• Show SQL Management Studio
• Agent Procedures
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Connecting to SQL Views
• KaseyaViews
– Look at Kaseya System- Database Views –
ODBC
– Fixed user ‘KaseyaViews’
– Set the password
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Connecting to SQL Views
• Create an ODBC DSN to connect to
ksubscribers database using the
KaseyaViews credentials
• From the Control Panel open the – Data
Sources (ODBC) configuration
– Add a new DSN for SQL Server using the
KaseyaViews credential.
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Questions?
It Is Your Turn!
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• Please type your questions in the chat
section of your GoToMeeting window.
• Remember that you can always send your
questions to training@kaseya.com too.
• If you are falling behind the steps in the
lab, please just watch the presentation,
take some notes, and perform your labs
after the lecture.
THE END!
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