JOB DESCRIPTION
JOB TITLE:
Retail Sales Support (SS)
COMPANY NAME:
Buffalo Rock Company
SUPERVISOR:
Area Sales Manager (ASM)
JOB CLASSIFICATION:
Non-Exempt
POSITION SUMMARY:
This is an entry level position for the Retail Sales Department that serves two primary functions: training for the new
employee and providing relief coverage for route vacancies created due to vacations, holidays, personal days, or
terminations under the Team Rock Concept following the AIM Selling Guidelines.
DESCRIPTION OF ESSENTIAL TASKS:
 Exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during
work hours or after work hours while representing the Buffalo Rock Company.
 Service all assigned accounts based on Division Policy for service frequency.
 Service all accounts in accordance with the AIM Selling Process.
 Develop and maintain positive professional customer relationships.
 Honor and follow through on all personal and business commitments.
 Ensure that every reasonable precaution is taken to protect the safety of self, customers, Buffalo Rock Property,
and customer property.
 Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other
liabilities.
 Responsible for continuous self improvement through the knowledge and use of all Company and Division
provided training, either web-based, in-house, or any other Company provided method.
 Consistently review all existing procedures for possible change.
 Communicate all transshipping activity in accordance to Company Policy and Procedures.
 Take ownership of the Team Rock concept to ensure the group’s success.
 Communicate to the ADC / ASM all new accounts.
 Notify ADC / ASM of any change to an existing account, including ownership or closure.
 Properly complete all required paperwork to Company Policy and timeline.
 Monitor accounts for CDA compliance.
 Communicate daily with ADC / ASM any product shortages, product returns, refused orders, changes to next
delivery order, account information changes, or any operational items.
 Achieve required percentage of Strategic Execution Objectives.
 Maintain required AIM Certification goals per account.
 Execute and achieve all account program key objectives.
 Properly rotate all products in accordance with the AIM Certification criteria.
 Ensure pallets, trays, damaged product, and returns are prepared for pick up at each account.
 Assist management in reporting competitive activity, achieving sales goals and metrics, and promoting the Team
Rock concept.
 Required to work weekends and non-traditional hours as needed.
 Attend all scheduled meetings requiring your presence and / or participation.
 Required to perform additional tasks or assigned additional duties not listed in this document.
 Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct
policies, business ethics policies, legal policies, and delivery and merchandising policies.
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Responsible for continuous self improvement through the knowledge and use of all Buffalo Rock provided
training, either web-based, in-house, or any other provided method. Must successfully complete assigned training
curriculum, including but not limited to ej4 and/or facilitated training.
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
 Must be able to communicate efficiently with customers of varied backgrounds.
 Required to speak clearly while using good grammar.
 Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the
business community.
 Ability to write clear and concise thoughts.
 Ability to effectively present information to customers and management.
MATHEMATICAL SKILLS
 Ability to apply mathematical operations to daily tasks.
 Tracking trays and pallets
REASONING ABILITY
 Must be able to analyze customer service needs, organize schedule, and communicate concerns with management.
MINIMUM QUALIFICATIONS:
 Must meet all pre-employment qualifications
 Must be D.O.T. Certified
 Valid State Commercial Driver’s License (where applicable)
 High School Diploma (GED Acceptable)
SUCCESS FACTOR
 Ability to present and communicate all necessary information to both customers and management
 Maintain a positive attitude towards all company goals, directions and policies
 Promote the Team Rock and the Employee Partner concept
SUPERVISORY RESPONSIBILITIES: (N/A)
WORKING CONDITIONS:
 May require additional work hours not scheduled-must be flexible
 This position is subject to working conditions related to the individual unique working conditions at each account.
 Work is performed in many different environments and all safety precautions should be taken.
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WORK DEVICES AND SPECIAL CONDITIONS:
 Radio/Cell Phone
 Proficient Handheld use
MARGINAL FUNCTIONS:
Standing, walking, lifting, carrying, climbing, balancing, stooping and kneeling.
ESSENTIAL FUNCTIONS:
Sitting, reaching, handling, talking, hearing and seeing.
PHYSICAL DEMAND FACTORS:
 Ability to work varied hours/days as business dictates.
 Standing is required up to 1/3 of a normal workday.
 Walking is required up to 1/3 of a normal workday.
 Sitting is required for a total workday.
 Reclining is not required for a normal workday.
 Lifting is required up to 1/3 of a normal workday. (50-pound maximum)
 Carrying is required up to 1/3 of a normal workday. (50-pound maximum)
 Pushing is required for a normal workday.
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Pulling is required for a normal workday.
Climbing is required up to 1/3 of a normal workday.
Balancing is required up to 1/3 of a normal workday.
Stooping is required up to 1/3 of a normal workday.
Kneeling is required up to 1/3 of a normal workday.
Crouching is required for a normal workday.
Crawling is required for a normal workday.
Reaching is required for a total workday.
Handling is required for a total workday.
Talking is required up to 2/3 of a normal workday.
Hearing is required up to 2/3 of a normal workday.
Vision is required for a total workday.
Note to Applicants: DO NOT ANSWER THIS QUESTION UNLESS YOU HAVE BEEN INFORMED ABOUT THE
REQUIREMENTS OF THE JOB FOR WHICH YOU ARE APPLYING.
Are you capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved
in the job or occupation for which you have applied? A description of the activities involved in such a job or occupation is
attached. ____ YES ____ NO
Applicant: ______________________________
Interviewer: _____________________________
*Note: This description is intended to indicate the kinds of tasks and levels of work ability that will be required of
positions that will be given this title and shall not be construed as limiting what the specific duties and responsibilities of
any particular position held will be. It is not intended to limit or in any way modify the right of a supervisor to assign,
direct and control the work of employees under his/her supervision. The use of a particular expression or illustration
describing duties shall not be held to exclude other duties not mentioned that are similar kind or level of difficulty. This job
description was developed according to the guidelines set forth with the Americans With Disabilities Act (1991) and per
discussion with the supervisor of this position.
**This does in no way constitute a contract of employment and should not be construed as a contract of employment
between Buffalo Rock Company and you or a promise of employment.
Reviewed 01/09