TRANSPORT OPERATIONAL PLANS FOR THE FIFA 2010 World

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TRANSPORT
OPERATIONAL PLANS
FOR THE FIFA 2010
World CupTM
11 MAY 2010
CONTENTS

National Overview

Website, Call Centre, Command Centre

Intercity Bus Service

ACSA

Gautrain

Passenger Rail Agency of South Africa (PRASA)

Host Cities
OVERVIEW

Transport sector operational preparations covered by the presentation, more detail is
available in the Travel Guide booklet, and the website www.findyourway2010.co.za;

A national command and call centre will serve as a central hub of coordination for
transport operations, information management and risk assessment during the global
sports event across the country, including host cities and provinces;

The command and call centre will serve as a central hub of coordination for transport
operations, information management and risk assessment during the global sports
event;

The centre will provide live real-time traffic and transport information that will also
facilitate quick decision-making and responses to incidents;

Travellers will also be able to access relevant transport information through the call
centre and the central website.
TRANSPORT INFO WEBSITE

Web Portal – “Find Your Way 2010” – Currently Operational

Interactive Portal which will update traffic and transport information 24 hours per
day
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The National Transport Call Centre agents will use the portal to provide real-time
information to callers
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The portal includes a face book and twitter application
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Provides web links to multiple transport support areas

Fans can plan their trips and have real-time route and traffic info on host cities
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Public can view real-time traffic routes around host cities
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www.findyourway2010.co.za
TRANSPORT CALL CENTRE

National Transport Call Centre – 01 June thru 31 July 2010
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24 hour per day operation
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Located in Gauteng
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Specially Trained Personnel
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Receives real time information via the Web Portal and Command Centre
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Provides information via;

Call
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SMS
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Fax
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Email
COMMAND CENTRE

National Transport Command Centre – 1 June thru 31 July 2010

24 hour operation

Located in Gauteng

Receives real-time information via the JOC’s and PDMS

Send’s information to:
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NATJOC
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Web Portal

Call Centre
Has facilities for
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Ministerial Support

Media Rooms
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Video Conferencing

Meeting Rooms
INTERCITY BUS OPERATIONS

Department of Transport has appointed a service provider to administer the
procurement, operation, and management of the inter-provincial and regional
transport of spectators for the 2010 FIFA World Cup event;

Integrated service provided by both Commuter Busses and Midibus taxi vehicles

Contract was awarded and signed with the Successful Bidder namely ESC & The
African Experience consortium on the 7 April 2010
 Consortium members currently operate in the tourism industry and have
established operating infrastructure and facilities;
 Taxi industry sub-contractors providing a fleet of midi-buses;
 110 commuter buses will be serviced from Autopax and the balance from the
Industry;
 Fleet usage dependent on demand that is generated for the service, and ticket
sales.
INTERCITY BUS OPERATIONS
The following Services are on offer
 Inland
Pretoria, OR Tambo International Airport and Johannesburg hubs to and from
Rustenburg, Polokwane, Mbombela and Bloemfontein;
 Coastal
Knysna to Cape Town, via Wilderness, George and Mossel Bay, and vice versa;
Mossel Bay to Port Elizabeth, via George and Wilderness and vice versa;
East London to Port Elizabeth, via King William’s Town and Grahamstown and vice
versa;
 Richards Bay to and from Durban;
Wild Coast Sun to and from Durban
Pietermaritzburg to and from Durban
Prices range from R140 to R300 for a one way trip
PROGRESS MADE
OME has already achieved the following since being appointed:

In the process of concluding a Bus Transport Agreement with Autopax

Scheduling of transport services is complete and ready to be loaded, awaiting
Autopax clearance

Tickets will also be available through the Autopax (Translux/ City to City) booking
system, and also through Computicket, Checkers/Shoprite Money Market counters;

Delivery of 570 Autopax buses on track; 110 commuter buses all delivered;

377 semi lux buses delivered, the last buses to be delivered by 10 May 2010;

Driver Recruitment & Training:

508 drivers contracted
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326 in final stages of recruitment
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245 drivers in training
FUTURE PROJECT TIMELINES
Key project timeframes and milestones
Timeframes
Contract award and signing
7 April 2010
Establishment of Contract Management Committee (CMC)
8 - 16 April 2010
OME to submit detailed operational and marketing plan
16 April 2010
Performance guarantee process to be in place
19 April 2010
OME to sign bus transport agreement with Autopax
20 April 2010
On-line booking of tickets goes live
21 April 2010
Application for event transport permits
23 April 2010
Monitoring agreements to be concluded with Provinces
30 April
Verify and commission services
22 May - 28 May 2010
Conduct dry-run testing
29 May - 4 June 2010
Deliver transport services
11 June - 11 July 2010
Post Event review and wrap up
12 July - 31 August 2010
AIRPORTS COMPANY SA
(ACSA)
DEMAND BY AIRPORT
Scheduled Day Departure Demand by Airport
60000
50000
40000
30000
20000
10000
0
BFN
CPT
DUR
GRJ
JNB
MQP
11 June 2010
12 June 2010
13 June 2010
14 June 2010
15 June 2010
16 June 2010
17 June 2010
19 June 2010
20 June 2010
21 June 2010
22 June 2010
23 June 2010
24 June 2010
25 June 2010
18 June 2010
PLZ
PTG
TEMPORARY FACILITIES
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Siemens has been appointed to provide temporary terminal facilities at
Bloemfontein and Port Elizabeth airports.
These two airports were are constrained from having sufficient terminal
capacity to handle the match-day volumes.
These temporary facility structures have been utilised at previous global
events for airports to increase processing capacity.
These temporary structures have the capacity to process 350 additional 350
passengers arriving or departing passengers per hour.
There will be additional airline and airport customer service staff deployed to
man these temporary facilities
AIRPORT OPS PLAN UPDATE
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ACSA has engaged the organising committee through established forum of biweekly meetings to share detail updates of planning.
On-going discussion with regards the provision of VIP facilities not within the
State Protocol mandate
ACSA has commenced the training and roll-out of the customer care programme
which includes identified various basic language training.
The customer care programme will include the FIFA volunteers selected to work
at airports.
Final stages of negotiation with labour unions and the Department of Labour with
regards exemption to ‘Basic conditions of employment act’.
Confirmed 24 hour airport operations at airports as per the confirmed match
schedule.
Engagement with airport stakeholders to gear up for 24 hour operations has
begun
AIRPORT OPS PLAN…2
Fuel:
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ACSA is currently a member of the Department of Energy task team
established to ensure uninterrupted fuel supply during the event.
ACSA has undertaken a capacity supply and demand study with regards fuel
consumption and available stock.
ACSA has sufficient capacity to STOCK fuel (capacity recently increased).
The supply of Jet Fuel MUST be guaranteed over the world cup period
The task team is the overall custodian of ensuring supply to meet the
demand.
VENUE TRANSPORT OPS PLANS
Venue Transport Operational Plan update (VTOP’s):
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The venue transport operational plans (VTOP’s), in conjunction with host cities
been finalised
The VTOP’s have been revised as per the updated operational plans since the
final draw on 4 Dec 2009.
ACSA is engaging with both public and private transport operators to finalise
transport operations at airports
A task team has been established to agree on an operational document, which
will be the guideline to landside operations during the event.
GAUTRAIN- WORLD CUP
SERVICE
GAUTRAIN BUS SERVICE DURING FWC
Gautrain will offer a bus service to and from various strategic points
specifically for and only during the FIFA World Cup. These include:
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From OR Tambo to/from Sandton, Johannesburg CBD and Pretoria
From Lanseria airport to/from Pretoria and Sandton
From Sandton to/from Rosebank (Gautrain feeder service)
To and from Sandton station (Gautrain feeder service)
To and from Marlboro station (Gautrain feeder service)
To and from Rhodesfield station (Gautrain feeder service)
The Gautrain rail service that will be operational for the FIFA World Cup is
the link between OR Tambo and Sandton. The rest of the Gautrain
route will be completed towards mid 2010.
GAUTRAIN BUS SERVICE
OPERATIONS

All operating from 4 June 2010 – 14 July 2010

From OR Tambo to/from Sandton, Johannesburg CBD and Pretoria
Operating from 05:00 to 21:00
Frequency of 30 minutes per direction
Indicative fares of R100- R120 per trip

From Lanseria airport to/from Pretoria and Sandton
 Operating during morning and afternoon peaks, from 05:00 to 09:00
and 15h00 to 19h00
Frequency of 1hr per direction
Indicative fares of between R80- R120 per trip

From Sandton to/from Pretoria
 Operating from 05:00 to 21:00
Frequency of 1hr per direction
Indicative fare of R100 per trip
PASSENGER RAIL AGENCY
OF SOUTH AFRICA
SHOSHOLOZA MEYLLONG DISTANCE RAIL

Match Services:
 Economy, Tourist, Premier Class
 308 Trains on revised schedule
 325 dedicated train services (incl
chartered services

Non- Metro Services and Venues:
 Polokwane, Bloemfontein,
Rustenburg and Nelspruit;
 Additional services to Musina
 Komatipoort for Mozambique

Metro Destinations
 Johannesburg, Pretoria, Cape
Town, Port Elizabeth
STATION OPERATIONS
 Stations open 5 am, 2010 stations will close after service
 Platform marshals at high volume stations.
 Intensive and frequent cleaning of stations
 Intensive and frequent cleaning of trains at depots and turnaround
stations
 Announcements at stations via public address system
 Information kiosk for timetables and transport related information
 83 Park ‘n Rides available at designated stations countrywide
TICKET SALES ACCESS

Regional Services National Contact Centre
086 000 8888
Within RSA
+2711 774 4555 International

Regional Services Online booking and payment
shosholozameyl.co.za
premierclasse.co.za

Over counter sales
Ticket offices at various stations nationwide
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Metro services
Business Express at ticket offices
Standard services at ticket offices

Special 2010 pass will be available online from May
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*Limited regional services special packages attached to match tickets
available *
ROAD TRAFFIC
MANAGEMENT
CORPORATION
2010 Traffic Management
Operations
 Responsible for the coordination of traffic officer escorts
for identified Fifa delegates. Procedures as follows:
 Determining the number of vehicles to be used during the escort
(e.g. Ratio 5:2) and there must be at least two officers per
vehicle;
 Ensuring that all vehicles are marked at least with decals on both
sides;
 All vehicles involved in escorting duties to be equipped with
proper blue light and two way radio system;
 Officers to be in full uniform and must have reflective jackets.
2010 Traffic Management
Operations
 Responsible for the coordination of visible traffic policing
and roadside checkpoints, complying with instructions
from NATJOC and PROVJOINTS:
 Ensuring that effective visible patrols are conducted in and
around host cities to ensure free flow of traffic throughout the
event period;
 Provincial and Local traffic departments to provide Traffic
Officers to conduct roadside-checkpoints in all the strategic and
identified routes.
 Roadside-checkpoints to be conducted at identified and known
areas of instability around FIFA stadiums and FIFA events;
 Officers to be in full uniform and must have reflective jackets.
2010 Traffic Management
Operations
 . Procedures as follows:
 Determining the number of vehicles to be used during the escort
(e.g. Ratio 5:2) and there must be at least two officers per
vehicle;
 Ensuring that all vehicles are marked at least with decals on both
sides;
 All vehicles involved in escorting duties to be equipped with
proper blue light and two way radio system;
 Officers to be in full uniform and must have reflective jackets.
2010 Traffic Management
Operations
 To ensure that there is minimal interruption of free traffic
flow and quick response of clearing all incidents.
Procedures as follows:
 Cordon off immediate vicinity and direct traffic in order to
minimise obstructions, using the appropriate equipment and
hand signals;
 Apply procedures and protocols of accident/incident
management;
 Obtain and record information from appropriate people for
investigation purposes;
 Operations reliant on coordination of emergency and disaster
management response teams
HOST CITY TRANSPORT
OPERATIONS
HOST CITIES TRANSPORT OPERATIONS
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Each city will implement its own local transport plans for the event;
Following services being offered by most host cities:
 Airport to City Centre Service: providing a link to the city centres, with onward
travel by public transport, or metered taxi;
 Park and Ride Services to the stadium: enabling spectators to park remotely
and take a special bus, taxi or rail service to the stadium on match days;
 Extended and Special Bus Service: serving the stadium, core city areas, and
accommodation nodes;
 Extended Rail Service: increased operation and late night services, including
additional security measures;
 Shuttle & Charter Transport Operators (pre-booked), Metered Taxi Fleets
and Vehicle Rental Fleet: All these services also available privately in each city.
Most accommodation establishments do, upon request, arrange a shuttle from and to
the airport, as well as to the city centre, stadium or closest park and ride.
Access to stadium is best by public transport shuttles, or pedestrian access (park and
walk), as private vehicle access will be heavily restricted;
More information on road closures will be made available through websites, and the
media (radio and print).
JOHANNESBURG
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Airport (ORTIA and Lanseria) to Sandton Hub and City Centre Hub (Westgate) to
be provided by the Gautrain Management Agency ;
Park and Ride Sites: Wits Campus, Constitution Hill, Gold Reef and Bez Valley (Ellis
Park only)
Park and Walk Sites: Shareworld, Randshow Rd, Aeroton (for Soccer City), and
Athlone Boys (for Ellis Park);
Rea Vaya BRT, MetroBus and Taxis: to service Wits Campus, Constitutional Hill,
Westgate Hub, running on normal routes, and on dedicated lane in Commissioner
Street;
Commuter Rail: Normal service to run as scheduled, with 19 additional, dedicated
train sets for FWC games on 12 routes/corridors;
 Soccer City-14 train sets
 Ellis Park- 13 train sets
 Loftus Versfeld- 14 train sets
 Additional train shuttles for Jhb-Nasrec, Westgate-Nasrec and WestgateDoornfontein
Use of Park and Ride/Walk facilities will be through a pre-booking system mechanism still to be decided, info will be available through the websites
PRETORIA
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Airport (ORTIA and Lanseria): to the Pretoria Main Station Hub to be provided by
the Gautrain Management Agency ; shuttle service will also be available, on demand
from Wonderboom Airport to City Centre;
Joburg/Pretoria Service: From Sandton Hub to Pretoria Main Station to be operated
by the Gautrain Management Agency;
Park and Ride Sites: Univ. of Pretoria Sport Campus, Pretoria Sport Union
Park and Walk Sites: Pretoria Technical High School;
MetroBus and Taxi Shuttles: to provide transport from park and ride sites to the
stadium and back, as well as from Pretoria Main Station, to the stadium and CBD
accommodation hub;
Commuter Rail: Preferred mode to the stadium. Rissik station is less than 5 mins
walk to stadium in a secure, dedicated walkway;
 Loftus Versfeld- 14 additional train sets
Park and Ride services to operate from 4hrs before kick-off to 2 hours after game
ends (no charge).
Other shuttle services, to operate from 06h00- 24h00, at a charge of between R12 to
R25.
POLOKWANE
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Airport Shuttle: A service to be made available, on demand from Airport to city
centre and to stadium;
Inner City Service: Ring Route shuttle covering Railway Station, SABC Park,
Stadium/Fan Park, as well as Capricorn, Pietersburg and Tom Naude High Schools;
Central Transport Hub: Cnr Bodenstein and General Joubert Streets. All Intercity
transport will come here, Walking Routes: Prioritised walking route along Bodenstein
rd and down Landros Mare Str, for spectators to walk from Central Hub to Stadium
and back. ;
Game Reserve Shuttle: from surrounding game reserves to the stadium to be
provided on demand, controlled through a supervisor;
Park and Ride Sites: Northern Site (next to Airport), Southern Site (off the N1 South)
Bus and Taxi Shuttles: to provide transport from park and ride sites to the stadium
and back, as well as from the airport, to the stadium and central transport hub;
Park and Ride services to operate from 08:00 to 00:00 (midnight) or 2 hours after
game ends, whichever is the latest (no charge to ticketholders).
Other on-demand shuttle services, to carry a charge of between R10 and R20.
RUSTENBURG
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Airport Shuttle: A limited service from Pilanesburg Airport, on demand through
minibus taxi operations;
Intercity bus service: Will go directly to the stadium precinct, to designated parking;
Bus and Taxi Shuttles: to provide transport from park and ride sites to the stadium
and back, as well as from the Rustenburg Rail Station, to the stadium;
Central Transport Hub: Cnr Nelson Mandela and Oliver Tambo Streets. Service to
be provided from here to the stadium ;
Park and Ride Sites: R104 South Site (close to the N4 intersection with R104),
Phokeng North and Phokeng East (north and east of the stadium), and Olympia Park
(in the city centre);
Park and Walk: Bafokeng High School;
Park and Ride services to operate from 3 hours before a match to 2 hours after game
ends (no charge to ticket holders);
Other on-demand shuttle services, to carry costs as charged by the operator.
BLOEMFONTEIN
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Airport Shuttle: Service to operate from the airport, via the railway station,
major accommodation nodes to the stadium;
Intercity Services: Rail to the Railway station, Bus to a site within stadium
walking distance;
Park and Ride Sites: Baptist Church on Van Blerk Avenue and
Bloemfontein Showgrounds;
Park and Walk Sites: Grey College and Fontein Street Parkade;
Bus and Taxi Shuttles: to provide transport from park and ride sites to the
stadium and back, as well as an inner city shuttle route, with 16 stops,
serving major accommodation and shopping nodes, railway station and the
stadium;
Park and Ride services to operate from 4hrs before kick-off to 2 hours after
game ends (for ticket holders);
Other shuttle services, to operate from 05:00 to 22:00 from 2 days before
first to 2 days after the last match to be hosted in Bloemfontein (for ticket
holders)
NELSPRUIT
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Airport Shuttle: A public transport shuttle will operate from the airport to
the Public Transport Hub in the city, and to the stadium on match days;
Inter-city services: Rail, Bus and Taxi to the Central PT Interchange, then
onto local shuttle to the stadium;
Inner City Service: Will operate from PT Hub to Stadium or Fan Park, via
the least congested routes, and back;
Game Reserve Shuttle: from surrounding game reserves to the stadium to
be provided on demand, controlled through a supervisor;
Park and Ride Sites: Nelspruit Rugby Club, Nelspruit Showgrounds,
Riverside Mall, Nelspruit High School Sports Ground, Nelspruit Primary
School (only for Fan Park)
Bus and Taxi Shuttles: to provide transport from park and ride sites to the
stadium and back, as well as from the airport, to the stadium and central
public transport hub;
Park and Ride services to operate from 3 hours before kick off to 3 hours
after game ends, (no charge to ticket holders).
Other shuttle services to operate on demand, with frequency increasing
CAPE TOWN
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Airport Shuttle Service: A 24 hour service from the Cape Town Airport to the main
transport hub (next to Cape Town Station), throughout the event;
Intercity Service: Bus /Rail service from outside Cape Town will go to Central Hub
Stadium Match Shuttle: From Central Transport Hub to the stadium on match days;
Inner City Service: From Central Hub around city’s main streets, Heerengracht,
Coen Steyler, Long and Loop Street, supplemented by services to Queens Beach
and Hout Bay;
Park and Ride Sites: Univ. of Cape Town, Camps Bay High School, Kronendal
Primary School. To be served by the Hout Bay Shuttle Service
Commuter Rail: Backbone of Cape transport system, with 14 service lines, 119
statioons connecting to Cape Winelands District.
 Existing services will extend operations to 02:00am daily during the event;
 Major stations identified as Park and Ride locations, with additional security;
Stadium match shuttle to operate from 6hrs before kick-off to 4 hours after game
ends (no charge), departing every 3 to 5 minutes, depending on demand. Inner city
service operates 24hrs, Hout Bay and Queens Beach service until 2am (charge
applicable).
DURBAN
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Airport Shuttle Service: to operate from King Shaka Airport, via accomodation
zones north of Durban, the beachfront accommodation belt, and to the Central
Transport Hub;
Inter-city services: Will be accommodated in the Central Transport Hub, spectators
can take shuttle to the stadium or walk;
Stadium Match Shuttle: Spectators can take shuttle from Central Hub, Rail to
Moses Mabhida station, or walk from city centre and beachfront accommodation on
prioritised, colour coded and signed routes, with added security;
Inner City Service:People Mover buses along designated routes in the city;
Park and Ride Sites: Pavillion, Galleria and Gateway shopping centres
Commuter Rail: Moses Mabhida and Durban stations the main rail gateway for
stadium and fan park respectively;
 13 key rail stations identified for Park and Rail, Walk to Rail and Feeder to rail;
 Additional world cup branded train sets for match days (2 in, 2 out), with
extended hours
Inner city service operating from 06:00 to 23:00, with 15 minute intervals;
Park and Ride services to operate from 09:00 to 03:00 the next morning
PORT ELIZABETH
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Airport Shuttle Service: Service from Airport to stadium (match days), airport to
beachfront hotel node, via the King’s Beach Transport Hub for event duration , and to
the Fan Fest;
Inter-city services: Will be accommodated in the King’s Beach Transport Hub,
spectators can take shuttle to the stadium or to accommodation node ;
Stadium Match Shuttle: from Beachfront Hotel facilities, and Park and Ride sites;
Inner City Service: Shuttle service will operate in Fan Fest precinct, linking the CBD
in Govan Mbeki Avenue with Fan Fest in Rink Street via Parliament and Western
Roads;
Park and Ride Sites: King’s Beach Parking (next to hub), St George’s Park (next to
fan park), Andrew Rabie High School
Park and Walk Sites: Cilliers School playing fields
Commuter Rail: train services to North End Station (close to stadium) ;
Airport to Stadium service operational from 6 hours before kick-off and Airport to
Beachfront service is a 24 hour operation, with pre-game peak from 6hrs before kick
off;
Park and Ride services to operate from between 3 and 6 hrs before a game, to 3
hours after a match.
GENERAL REMARKS
Transport Sector promoting a pro-public transport response, encouraging the use
of public
transport or park and rides, given the absence of parking at the stadium
for general spectators;
OC and DoT finalising the stadium precinct mapping, to be available in website,
showing limit of general access for vehicles, drop off/pick up points, mag & bag
security lines and stadium turnstile banks;
Cities communicating locally on road restrictions, access restrictions to premises
(businesses and residences), encouraging locals to leave work early on
matchdays, to moderate traffic volumes;
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