Feast
Eleven
F
UTURE
&
E
MERGING
A
CCESS
S
ERVICES
T
RENDS
LLAMA/SASS
Circulation/Access
Services
#ala11
#feast11
http://on.fb.me/ala11feast
CHELLE BATCHELOR
UNIVERSITY OF WASHINGTON
BOTHELL
Mobile Madness : Mobile Apps
for Access Services
Presented by Chelle Batchelor
Access Services Librarian
UW Bothell / Cascadia Community College
Campus Library
Shelf Reading (coming soon!)
Youtube Video Demo: http://youtu.be/NgZVI630SsI
QR Codes
Create a PDF document
http://youtu.be/BC2SwL4lkkY
Docscanner iPhone Demo: http://youtu.be/BC2SwL4lkkY
If I was a developer, what would I
do?
Worldcat Apps and Developer
Opportunities with Worldcat API
http://www.flickr.com/photos/andrewstclair/
Resource List
Augmented Reality Shelfreading App- in development at Miami University's Augmented Reality Research Group
•
Youtube Video Demo: http://youtu.be/NgZVI630SsI
•
Blog post by Audrey Watters on ReadWriteWeb:
http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php
•
MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html
QR Codes in the Library
•
My favorite QR generator: http://www.qrstuff.com/
•
Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free)
•
Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News,
November 2010. http://crln.acrl.org/content/71/10/526.full
•
Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes
•
QR in Libraries Blog: http://qrinlibs.blogspot.com/
PDF documents
•
Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY
•
DocScanner App web page: http://www.docscannerapp.com/
Worldcat Apps and Developer Opportunities with Worldcat API
•
Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp
•
Redlaser with Worldcat video demo: http://youtu.be/fDv1cAYR5wc
•
Developer Network: http://www.oclc.org/developer/
JUNE DEWEESE
UNIVERSITY OF MISSOURI
COLUMBIA
Off-site Storage
Current Issues and Trends
June L. DeWeese
University of Missouri
Duplication and weeding in
cooperatively owned facilities
• Last copy ownership and
accreditation issues
• Lost or damaged items
• Return of items to home
campus
• Weeding after depositing
Planning for the end of space in
current facility
• All facilities run out of space
sometime
• Build or lease
• Joining a regional facility
Handling a large influx of
material on a short deadline
• Closing of a branch library
• Renovation of a library
Institutional Repositories
• Allies or competitors?
Overarching issues that always
are with us…
•
•
•
•
•
•
Safety
Turnaround time
Fill Rate
Budgets
Staffing
Equipment and
replacement of obsolete
Photos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.
AMY BOUCHER
EMORY UNIVERSITY
Blending Cultures at a
Merged Service Desk
Amy Boucher, Emory University

Reference librarians
off the desk

Decreased/flat
numbers =
consolidation

One stop shopping

Budget savings
It’s a trend…..

Services on different floors
◦ Reference on entrance floor, not visible from
entrance
◦ Circulation one floor up, off the beaten path

Services flat/dropping

Customer-driven and innovative culture

Strong administrative support
…that we joined in on

Circulation(3rd floor): checkouts, laptop
loans, reserves, book drops, learning
commons help, stacks assistance,
directional

Reference(2nd): information, directional,
stacks assistance

Learning commons (2nd): printer and
bizhub help, other public desktop support
The players
To the Merged Desk

Circulation
Moved to Other Areas

Laptop loans
◦ Moved to Music Media

Reference

Learning Commons

Reserves
◦ Moved to Music Media
Library

Stacks Team
◦ Now separate from circ
team
Coming Together: Who was
involved…and who was not

Timeline of less
than 1 year (Oct
2009 – Aug 2010)

Focus on design &
becoming
operational, less on
team building
Full speed ahead…
Former Circulation/Reserves
Desk
FORMER
CIRCULATION DESK
Former Reference/Info Desk
Library Service Desk
The Library Service Desk
How we got there

Project team

Info Forums

Task forces
◦ Simulation planning
◦ Core competencies/training
◦ Workflow

Desk simulations
Collaboration

Services Division
•Access
Services
•Library Service Desk
•Stacks
•ILL
•Branch Libraries & Reserves
•Collection Develop.
•Data and GIS Services
•Learning Commons
•Reference / Instruction
•Humanities
•Area Studies
•Sciences
•Social Sciences
A Wide Range of Teams
Circulation
Reference
Centralized
management of
schedule
 1/13 student staff
ratio
 High turnover
 Documented,
organized training
 Communication:
email, learnlink






Community managed
schedule
Shared responsibility
Very low turnover
Mentored training,
minimal docs
Communication:
email, blog
A range of approaches
Integrated

Services
◦ Circulation – all staff
trained in basics
◦ Scanner/printer help
◦ Directional/stacks asst.

Separate

◦ Core staff on separate
teams

Tasks
◦ Scheduling
◦ Supply ordering
Tasks
◦ Handouts, signs
Admin

Services
◦ Advanced circulation
◦ Advanced learning
commons
◦ In-depth reference
The wait and see approach

Focus on consistent, regular service through
transition

Regular team meeting – members from Service Desk,
Reference/Instruction, Learning Commons Teams

Work with Library HR on Team Building– Storming,
Norming, Performing

Sharing visions, goals

New team leader in Nov
Coming together





Challenge of consistent communication
One-way “cross-training” – leads to uneven
skills
Focus on the desk – collective vs centralized
Differing expectations for different staff
Adjustment to new team, new space, new
manager, large desk community (40-50)
…and apart

Possible integrations: scheduling, training

Reference cross-training, new ILS training

Patron intelligence/data (Desk Tracker,
comment cards)

Staffing model – new model for new desk
–new position
◦ Existing staffing model: 1 reference, 1 circ
supervisor, 1-2 students
Next steps…

Recognition that
this is an ongoing
process

Working with Emory
Faculty/Staff
Assistance Program

Off-campus retreat

Lunch & a party!
Team building goes on
…Congratulations to us!
NORA DETHLOFF
UNIVERSITY OF HOUSTON
3M’s
Library
Media
Box
Libramation’s
MediaBank
SYDNEY THOMPSON
NEW YORK UNIVERSITY
Delivery Services to the
Global Network University
Sydney Thompson
Delivery Services Librarian
New York University Division of Libraries
ALA Annual Conference: New Orleans, 2011
NYU Global Network University
• NYU is now “in and of the city” and “in and of the
world.”
• NYU New York is the original “portal campus” and
NYU Abu Dhabi is our second.
• 10 “international academic centers”: in Accra, Ghana;
Berlin, Germany, Buenos Aires, Argentina; Florence,
Italy; London, England; Madrid, Spain; Paris, France;
Prague, the Czech Republic; Shanghai, China; and
Tel Aviv, Israel.
• 27 additional summer session locations (rotating)
Discovery and Request
All NYU Library Users Outside NYC
Further Information
•
•
•
•
•
http://library.nyu.edu/about/facpols.html#page
http://nyu.libguides.com/global
http://www.nyu.edu/global.html
http://nyuad.nyu.edu/
http://nyuad.nyu.edu/academics/library/library
.request.materials.html
PAUL SHARPE
UNIVERSITY OF MISSOURI
SAINT LOUIS
FEAST
TWELVE
Are you in?