Amjad Khan
House No. M-243 St # 61 Sarfraz Road
Waris Khan Rawalpindi.
Cell #:+92 345 5082956
+92 323 5082956
PROFESSIONAL PROFILE
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Extensive experience in installation, administration and networking in various environments.
Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003;
Windows Server 2008; Windows NT; DOS; TCP/IP; Install Shield; Ghost; Deploy Center.
Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console
(GPMC); DHCP; WINS; and DNS.
Utilized Install Shield Scripting to package software for application deployment.
Extensive documentation and training experience.
Successful project and technical team leader and motivator.
Operating Systems:
Windows Vista; Windows XP; Windows NT 4.0; DOS.
Microsoft Servers:
Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows
Server 2008 Core; AD 2003; AD DS 2008; Microsoft Exchange 2003; Microsoft
Exchange 2007.
Software:
MS Office 2007; MS Office 2003/XP; Norton Utilities; PC Anywhere; McAfee; WinZip;
Symantec Ghost; Email (Microsoft Exchange).
Hardware:
Intel, 3COM, HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805
and others.
Networking:
TCP/IP; Routers; Switches; Modems; Hubs and Bridges.
PROFESSIONAL EXPERIENCE
In Arc point Technologies Pakistan Limited (15 Mar 2014 to Present)
 Working as “Manager Customer Support” at Arc point technologies Islamabad.
Key Responsibilities
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Manage a support team to provide first class post-sales support to Arc Point Technologies
Customer.
Provide input into the pre sales process and act as a lead on support and service issues, strategy
and approach.
Develop and grow a new post sales Service Management function
Set clear objectives, evaluate progress and instill a high performance culture with focus on team
work, service excellence and ownership for resolving customer issues
Set-up, manage and improve standards and procedures within the team
Ensure working practices are well defined and operational with minimal disruption using technology
to improve efficiency as appropriate
Manage the team and individual performance, technical and skills development
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Encourage open communication between team members, suggesting and driving forward ideas
about how the team can work more effectively together
Cascade business objectives and targets to the team
Review daily priorities and take appropriate action to ensure results are achieved
Remain aware of new product developments in the area of network technology providing input and
tactical direction to the business on customer service and support challenges
Liaison with the internal functions including sales, product management, engineering, network
operations, provisioning and other service functions
Ensure high quality, up-to-date documentation exists for all service arrangements
Ensure test labs are maintained to agreed standards and all relevant testing is documented
Provide input into the company service strategy
Follow up with unsatisfied customers to ensure are resolved and the customers are satisfied.
Build relationships with operational and technical department management of our key customer.
In Alcatel-Lucent Pakistan Limited (01 Aug 2007 to 15 Mar 2014)
 Working as “System Support Engineer” at IT Service Desk of Alcatel-Lucent Pakistan Limited
Islamabad.
My working responsibilities include:
Alcatel-lucent limited Islamabad Pakistan which is a world renowned telecommunication firm.
Individually handling of IT helpdesk of Alcatel-lucent firm consisting of over 500+ desktops and
laptops
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Responsible for 2nd-level support for all systems & server related issues.
Participated in complete system builds, upgrades, migrations, code deployments and patch
management.
Implemented security policy and virus protection.
Administered change management related to server upgrades and software installation.
Prepared and maintained documentation of technologies, standards and procedures.
Prepared the environment for deployment of Windows Server 2003.
Analyzed the hardware and software requirements of Active Directory.
Installed, configured, and provide troubleshooting for Server 2003.
Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
Created the Forest Root domain, and a Child domain in a production environment.
Installed and configured an Active Directory Domain Controller.
Configured automatic updates for network clients by using Group Policy.
Designed, planned and implemented Group Policy, delegation strategies and OU structure.
Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC)
and evaluated the need to enable Universal Group Caching.
Created approximately 500 user accounts in Active Directory.
Maintained technical knowledge in networking area; operating system (Server and PC).
LAN Administration: added users; printers; removed users; controlling access right list.
Monitored server performance.
Responsible for creating, testing PC images using Image Centre and Ghost.
Server2003 & 2008 installation & Configuration
Desktops, laptops, repairing & Parts Replacing
Windows XP, Windows Vista & Windows 7 troubleshooting
Office 2000 & 2003, 2007 trouble shooting
Individually can solve all kinds of User’s computers issues
Installation of firms standard software on the systems
Antivirus installation, updating and maintaining
Internet support, trouble shooting and maintenance of all the IP assigned to the computers.
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Allocating authorities to the employees on their system according to their designation i.e. making
accounts on the system
Assisting employees over Microsoft office use like the ms excel power point, ms word, adobe writer &
reader.
Server IBM, HP, Dell, COMPAQ,ACER
Printer Epson LQ-LX 300,300+,2170,2180,
Printer HP/1100,1300,1200,1020, 1005
Network printer HP/ M5025, 2015N,5550dn,4300/Toshiba Studio351c
Configuration & Installation of Piii, PIV Desktops and Laptops
Proof of Concept (Windows Server 2008 Deployment)
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Configured Server Core; configured networking; security and system settings on Server..
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Added and removed server roles and features; configured AD Domain Services roles; configured
network infrastructure roles; configured file and print services.
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Added backup features and used unattend.xml files to automate Windows Server 2008 setup.
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Performed unattended domain controller installation.
Technical Environment – Windows 2000 Server; Windows Server 2003; Windows Server 2008.
Responsible for: Day-to-day support on Windows Server and backup/restoration job sentailed frequent
visit to Data Center, due to the nature of the work.
 Worked as “IT Coordinator” at Blue Links Computers. From 26th June 2003 to 18th
April 2007.
My working responsibilities include:
 Designing an infrastructure for how the network cables be laid in any kind of building.
 Configuring the routers and switches as required.
 Making network cables.
 Installing of hardware for both laptops and desktops.
 Assembling of the complete desktop system.
 Hardware troubleshooting, installing different software for the hardware installed.
 Creation of network cable i.e. cross cable or straight cable.
EDUCATION
Sr. No
Degree
Specialization
Board/University
Year
1
MCS
Networking
Virtual University.
In
Progress
2
Bachelor Mass
Communication
Mass Communication
Allama Iqbal Open University
Islamabad.
2009
3
H.S.S.C
Humanities
BISE Rawalpindi
2005
4
S.SC
Humanities with Computer
BISE Rawalpindi
2003
DIPLOMA/CERTIFICATES
Sr. No
Certificates
Specialization
Board/University
Year
1
MCITP
Server Admin
Microsoft IT Academy GIIT
Rawalpindi.
2012
2
Cisco Certified
Network Associate
Cisco Network Routers &
Switches
Corvit Systems Rawalpindi.
2011
3
Microsoft Certified
System Engineer
Operating Systems & Microsoft
Applications
Corvit Systems Rawalpindi.
2011
4
A+ Hardware &
Software
All kinds of Computers
Hardware Devices
Collage Institute of Computer
Science Chakwal.
2001
COMPUTER SKILLS
Skill Name
Skill Level
Networking
Expert
Configure DHCP, DNS, Active Directory
Expert
TCP/IP
Expert
Windows 2003 & 2008 R2 Server
Advanced
ISA Server 2003, 2008
Advanced
Active directory (Managing User, Groups & Organizational
Unit)
Advanced
Implementing, share & Security Permission (FAT & NTFS)
Advanced
Ms- Office (Front Page, Word and Power Point)
Expert
Installation all type of Windows and Software’s
Expert
Adobe Photo Shop, Photo impression,
Advanced
PC Troubleshooting
Expert
In page, Urdu
Expert
Typing Speed
60-80 Words per minute
INTERPERSONAL SKILLS
Skill Name
Skill Level
Organizational Skills
Expert
Problem Solving Skills
Expert
Researching Skills
Advanced
Takes & Assume responsibility
Expert
Willingness to Accept Challenge
Expert
Persists until job is done
Expert
Work without supervision
Expert
Patience
Expert
Negotiation
Expert
EXTRACURRICULAR ACTIVITIES
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Playing Cricket & Badminton
Reading Books & Newspapers
Traveling
Watching Sports
Watching Comedy Shows
Using computers
LANGUAGES KNOWN
Language Title
Speaking Skills
Reading & Writing Skills
English
Conversational-Advanced
Expert
Urdu
Fluent-Full Knowledge
Expert
Punjabi
Fluent-Full Knowledge
Expert
PERSONAL PROFILE
Name
Amjad Khan
Father Name
Muhammad Aslam Khan
Date of Birth
13th December 1985
ID Card Number
37201-4915011-3
Nationality
Pakistani
Domicile
District Chakwal (Province of Punjab)
Religion
Islam
Sex
Male
Caste
Rajput Khan
E-Mail
Amjad_great@yahoo.com
REFERENCE
Name
Designation
Company
Contact No
Mr. Umar Azad Khan
IT Manager
Alcatel-Lucent
+92-300-8540816
Mr.Muhammad Mansoor
Power Manager
Alcatel-Lucent
+92-314-5181730