Thank you for joining us today to learn
more about the new text:
Professional Skills for the
Pharmacy Technician
Professional Skills for the Pharmacy Technician
• ISBN-13: 9781449629823
• List Price: $39.95*
• Paperback
• Trim: 7x9
• First Edition
Published January 2016
* Current list price, prices subject to change
Instructors Praise This Approach
"The manuscript is great. I thought I would be reading a book that was geared toward pharmacy technician topics such
as Math, Pharmacology, Institutional Pharmacy, etc. It took me by surprise that the manuscript discusses and
explains the business aspect of the pharmacy profession. I have yet to come across a text like this one. I really
enjoyed each topic. I liked how the manuscript brought reality to the pharmacy technician role and discusses the
everyday occurrences of the job."
-Mohamad M. Tlass, MBA, MPh, CPhT, PhTR
"I was pleasantly impressed with this manuscript. Found the information very helpful and not usually found in
other texts, at least to this extent. The scenarios were quite helpful and with 27 years as a pharm tech, I can tell
you I have seen pretty much all of these scenarios!"
-Sharon M. Demers, CPht, Lead Pharm Tech Instructor/ Externship Coordinator, Lincoln Tech Institute
"The general impression that I have from this text is that it will give students a better understanding of real life
situations in the pharmacy that may pop up. The manuscript reveals that it is important for the technician to be
considerate, valuable, professional, be aware of situations and be open minded while maintaining good
integrity and work ethic. This text allows them to be aware of suspicious situations and for them to think before they
act and to critically think on how to handle this situation."
-Misty Dawn Graham, RN, BSN, CPhT
Author
Stephanie C. Peshek, PharmD,
MBA, MSEd, FASHP
Associate Professor Pharmacy
Practice, Director of Curriculum,
LECOM School of Pharmacy,
Bradenton, Florida
Overview
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Aids technicians in viewing themselves as professionals within the health
system
Easy-to-read text that addresses some of the skills that could facilitate
cohesive interactions in the workplace, and increase safety in health
system pharmacies by improving communication
Discusses topics dealing with interpersonal relationships, conflicts, training
of new employees, management and supervision within the technician
ranks, and the importance of the technician role within the healthcare
system
Contains cases and illustrations to initiate conversation and discussion of
attitudes and professional attributes of health care workers
This text can also be used in pharmacies for orientation of employees, both
technicians and pharmacists
Goals
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This book was created to provide students, pharmacy technicians, and
pharmacists with tools for discussion of human resources, management,
patient safety, and other issues that all technicians must understand
Focus on generating conversation and discussion of attitudes and
professional attributes of health care workers
The primary audience is the pharmacist, technicians, and students with
the goal of providing the knowledge and skills needed for pharmacy
practice
We believe the information contained will be of great value to those who
wish to improve pharmaceutical care outcomes, by optimizing discussion
and communication
Table of Contents
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
Chapter
1 History and Traditional Technician Roles
2 Professionalism and Ethics
3 Patient Safety
4 Training and Mentoring
5 Organizational Culture
6 Human Resources and Labor Relations
7 Cultural Competence
8 Negotiation and Emotional Intelligence
9 Customer Service
10 Substance Abuse
11 Security and Risk Management
12 Career Management
13 The Technician Supervisor
14 Technicians in Inventory Management and Technology
Pedagogical Elements
Quotes
Case
Studies
Questions
for
Discussion
Boxed
Articles
Descriptions
of Topics
Illustrations
Quotes
Boxed Articles and References
2. Business Dictionary. Organizational culture.
http://www.businessdictionary.com/definition/organizational-culture.html. Accessed May 11, 2015.
Descriptions of Topics
Case Studies and Discussion Questions
Captioned Illustrations
James Reason has described the
safeguards put into place to prevent
errors in a system as being pieces of
Swiss cheese lined up in a row. There
are small holes in every safeguard
where something could possibly go
wrong, but there are multiple
safeguards. As a result, most of the
time, errors and mishaps can be
prevented. However, in rare cases,
the holes in the safeguards line up
and allow the error to slip through.
Instructor Resources
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Instructor’s Manual
Test Bank
Assignments in each chapter
Lecture Slides in PowerPoint
format
Recap of Features
• Aids technicians in viewing themselves as professionals
within the health system
• Provides soft-skills training for career-ready technicians
• Offers Case Studies, Assignments, Discussion
Questions
• Excellent curriculum resource for accredited programs
• Instructor Resources: Test Bank, Practice Exercises,
Homework Assignments
PTAC 2020 Standards
for Accredited Programs
The new Pharmacy Technician Accreditation Commission (PTAC)
collaboration between (ASHP) and the Accreditation Council for
Pharmacy Education (ACPE) is working towards assuring and
advancing the quality of pharmacy technician education and training
programs to new standards by 2020.
This text is an excellent resource for PTAC accredited pharmacy
technician education programs preparing curricula to meet the new
2020 Pharmacy Technician Certification Board (PTCB) standards for
certification and recertification.
Thank you for joining us
today to learn more about
Professional Skills for
the Pharmacy
Technician
We hope you will enjoy adding this
fabulous resource to your Pharmacy
Technician curriculum.
Contact Us
For more information, visit: http://go.jblearning.com/SPeshek
• Request a review copy
• Request instructor resources
Contact your Health Professions Account Specialist
via email: http://go.jblearning.com/findarep
Or call 1-800-832-0034
Browse our website for additional resources: www.jblearning.com