ROBIN JAY G. QUIZON
St 10, Villa 17, Springs 3
Emirates Hill, Dubai, UAE
+971554124168 UAE
+639175762467 PHL
borjquizon@yahoo.com.ph
CAREER OBJECTIVES
To be able to surpass present qualifications by being adaptable to job opportunities that offer not only
enticing and satisfying compensation, but fulfilling challenges, as well as attaining goals and meeting expectations.
SUMMARY OF SKILLS AND QUALIFICATION
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Has over 7 years of experience in the BPO/KPO industry
With Excellent Technical and Customer Service Skills
Top Quality Achiever and a consistent Metric Performer
Human Capital Mgmt Software and Cloud-based systems (HR, Time and Payroll) troubleshooting expert
Strong background in US Payroll, Accounting and HR Processing (PCPW and Workforce Now)
Perform Coaching for improvement to associates
With experience in Project Management and Software Implementation
Resilient, goal oriented and keen to details
With strong communication skills both in written and verbal
Adaptable to changing schedule and goals
A team player with strong Leadership Skills
Works under minimal supervision
Proficient in MS Office Applications
Meeting Sales goals
Managing associates transitioning from Training to Nesting and Go Live
WORK EXPERIENCE
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Senior Specialist (HCM Software Technical Support Analyst – Subject Matter Expert) 
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Automatic Data Processing (ADP) Philippines Inc. – Major Accounts Business Unit
December 2013 – February 2015
Job Description
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Assists Analysts and Senior Analysts with the following:
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Homepage Portal customization issues including Security Groups setup and configuration,
company directory, new hire templates, company policy, and Simple to Complex
Workflows
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Complex Security Management or Admin Access related concerns such as Self Service
Registration, Client ID and New user Setup, Login and Identity Verification issues and
User Status and Profile reports
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Software installation, patches and upgrades
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Error messages related to system limitations, data import/export, payroll processing and
new hires
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Simple to complex report creation and modification, troubleshoot issues with access and
data discrepancies within the report
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ADP Mobile App accessibility and Permission issues
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Online class registration and Saba Centra software issues
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Act as transition POCs for new associates during Nesting Period and Go live.
Create and conduct product-related Booster sessions for associates' development.
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Attend weekly conference calls about recent product updates, enhancements and outages.
Provide feedback (Technical Coaching) to associates regarding correct handling and appropriate
processes to be taken for technical issues.
Assists clients with compromised credentials and SPAM related emails.
Handle escalated cases that require advanced technical troubleshooting.
Offer ADP products that would help their company with HR, Payroll and Time and Labor
Management.
Assists with Software/products implementation.
Senior Analyst (HCM Software Technical Support Analyst)
Automatic Data Processing (ADP) Philippines Inc. – Major Accounts Business Unit
August 2012 – December 2013
Job Description
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Provide technical support to clients regarding the resolution of product hardware, software and
operating system issues via phone or remote access for all ADP supported applications or
products.
Support the end users, including installation, upgrades, maintenance, password resets,
troubleshooting and diagnostics to determine solutions and alternatives.
Assist clients in creating Payroll/HR/Time and Labor related reports using ADP’s Reporting
Software.
Analyst (HCM Software Technical Support Analyst)
Automatic Data Processing (ADP) Philippines Inc. – Major Accounts Business Unit
September 2011 – August 2012
Job Description
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Assist clients in Portal Administration like customizing company logo, files, links, pictures and
themes. Troubleshoots any Homepage Portal Errors including browser settings. Configures
security groups and company directory, creating new hire templates and assists in simple to
complex workflow setup (changing/deleting workflow paths, workgroups, membership rules, etc.),
and Support Center walk-through.
Provides support with Security Management and Administrator Access related concerns such as
Self Service Registration, Client ID and New User Setup, Log-in issues, Identity Verification,
Security Management Reports, Password Reset and Reissue Admin Access.
Customer Service Representative
Teleperformance Philippines, Global Telemarketing and Teleservices Solutions
July 2007 – August 2011
Job Description
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Provides assistance to all Sprint customers, a US based telecommunications company.
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Assisting customers with phone activations and initial phone set up.
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Help the customers understand their bill, process payments and arrangement.
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Maximizing or up selling products that would fit to the customer’s needs and so as to
provide revenue to the company.
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Provides technical assistance or troubleshooting with phone, network and data connection
issues.
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Pulled out as an Escalation Agent/Floor Walker to assist agents and team flagged with low CSAT
score. Responsible to answer supervisor calls and track team statistics in an hourly basis.
Attending Focus Group Discussions with the Management Team to discuss system updates, client
feedback and brainstorm with ideas to improve Customer Satisfaction Rate.
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JOB ACHIEVEMENTS
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Automatic Data Processing (ADP) Philippines Inc.
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Top Quality Award,December 9, 2012
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Sent to Atlanta, Georgia for a 2-Week Immersion Program,Nov 30, 2013 – Dec 14, 2013
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Insightful Expertise Awardee, July 5, 2014
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Graduated from ADP Philippines’ Emerging Leaders Program, July 10, 2014
Teleperformance Philippines
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Highest Overall Quality Assurance score during learning lab., August 2007
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Received Crown Perks Certificate, One of the Top 10 agents, January 2009
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ReceivedCertificate of Appreciation for Outstanding Commitment to quality service and customer
satisfaction, October 2009
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Received Certificate of Appreciation for Outstanding Commitment to quality service and
customer satisfaction (Rank 46 agent), April 2010
EDUCATIONAL BACKGROUND
1995 – 2001
Sacdalan Elementary School
2001 – 2005
San Miguel National High School
2005 – 2007
Dr. Yanga’s Colleges Inc.
Bachelor of Science in Nursing
2nd year
School Honors and Achievements
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College Academic Scholarship for Excellent Academic Performance, 2005-2007
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Dean’s List- 2005-2007
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Recognized for obtaining general weighted average of 1.51, June 2006
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Consistent grade school honor student
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Industry and Character, April 2004
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Leadership Award (Science, Technology and Society)
SKILLS
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Computer Literate (Word, Excel, Access, PowerPoint, Movie Maker)
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Coaching for Development and Success
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Project Management
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Software Installation and Troubleshooting
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Product Implementation
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ADP Payroll Software (PCPW/Workforce Now) and Reportsmith,
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Lean Six Sigma
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Presentation Skills
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Customer Service and Technical Support Skills.
TRAININGS AND SEMINARS ATTENDED
Leadership and Organizational Management Training, August 2004
Developing a Culture of Personal Success, August 2006
Body Image by Bb. Pilipinas Abigail Arenas-de Leon, August 2006
Basic Life Support training (BLS), Nursing Center-Clinical Lab Experience Inc. (NC-CLEX) Sept 2006
Seven Habits of Highly Effective People, Franklin Covey April 2014
SBI Feedback Technique, ADP Philippines August 2014
PERSONAL INFORMATION
Date of Birth: December 8, 1988
Age: 26 y/o
Gender: Male
Civil Status: Single
Language Spoken: Filipino, English
Citizenship: Filipino
Name of Father: Bernardo B. Quizon
Name of Mother: Aurea M. Galicia
Visa Status: On Visit Visa
CHARACTER REFERENCES
Pia Candasa
Rosemary Ramos
Jerilee Caluducan
Manager
Team Manager
Sr. Customer Service Associate
ADP Philippines
Regus
Veyance Technologies
+639178033434
+639178937503
+639179098903