Track: Emergency Alerting Trends in the Building Space
Unified Network-Centric
Mass Notification Systems
for Building Security
Presentation at the Security and Standards Track
ConnectivityWeek Conference, June 11, 2009
Guy Miasnik, President & CEO, gmiasnik@athoc.com
AtHoc, Inc.
Copyright © 2009. AtHoc, Inc. All rights reserved.
Agenda
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Building Technologies in the IP Age
Modern Mass Notification Systems
Customer Adoption Path
Market Drivers
Regulation and DoD Experience
Conclusion
Use cases and Screen shots
– US Air Force
– Microsoft
– UCLA
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IP Technology is Disrupting Building Technology
Data Communication
Safety and Security
Building Systems and Energy
Phone Communication
All Connected
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Building Safety and Security – Becoming IP Enabled
• Building Safety and Security
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Fire Alarms and Notifications
Access Control
Video Surveillance
Sensors (i.e. fire, smoke, chem-bio, fence)
Command and Control
• Mass Notification Systems become the new “Alarms”
• But MNS is transitioning as well
– Historically – MNS were Sirens and PA systems
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Building Alerting As We Know It Is Changing
Traditional Alarms
Net-Centric MNS
Giant Voice, Sirens/Speakers,
Strobes, Fire panels
IP-Based alerting,
Personal devices
• Non-personalized messages
• Limited content
• 1-way communication
• Physically bounded
• Personalized messages
• Rich content
• 2-way + User feedback
• Boundless reach
• Enterprise Process
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What is Net-Centric Mass Notification System
Modern Mass Notification
systems unifies four key
notification modalities:
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Public Communication Devices: utilize sirens,
speakers, PA systems, digital signage, radio
and other non-personal public address devices
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Network Alerting System (“NAS”): utilize the
internal IP network for alerting on desktops via
popup notification, emails, BlackBerry devices
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On-Premise Telephony Alerting (TAS): utilize
internal telephony system (preferably
VoIP/Unified Comm) for phone alerting
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Hosted TAS: utilize the public telephony
infrastructure for phone alerting or textmessaging (SMS) on cell phones
Unified
Net-Centric
MNS
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Unified Net-Centric Mass Notification
ALERT
Tsunami
Warning
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Real-Time Accountability and Reporting
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Modern Mass Notification System – Flow
Manual Alert Activation
Pre-defined Scenarios
Facility Mass
Notification System
Evacuate Facility
Emergency Response
Community
ERSecurity
AlertsMgrs
Shots on Campus
Leadership
Automatic Alerts from
Facility Fire Alarm
First Responders
Fire in Zone N
Mass Notification
Malfunction
Facility Personnel
Automatic Alerts from
Facility Sensors / Camera
Community
• Event Monitoring
Fire in Zone N
• Scenario Management
Malfunction
• Operators permission
• Recipients Directory
Automatic Alerts from
External Sources
• Feedback Tracking
• Reports
NWS Weather Info
Personal Devices
Personal Devices
Mass Communication Devices
Others
PA / Fire Alarm, Digital Display, Computer Kiosks
Cascaded Alerting Systems
Nearby Facilities
:
911 Call Center
USGS Info
CAP
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What is a Modern Net-Centric Mass Notification System?
MNS is becoming:
NET-CENTRIC
Transform organization’s existing IP-network into an emergency mass
notification system
UNIFIED NOTIFICATION
Unifies siloed notification channels for simplified alert activation and redundant
reach using IP technology
ACCOUNTABILITY
Real-time response tracking and reporting that provides visibility into the
status and safety of all personnel
ENTERPRISE-CLASS
Scales to cover all enterprise, regardless of location, with common capability
and processes
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Key Market Drivers
• Events Drive Significant Awareness
– Major events: 9/11, Hurricane Katrina, Virginia Tech, Madrid & London
attacks and most recently Bombay attack.
– “Global War on Terrorism”
• Technology Maturity
– IP technology is no longer a “bad word” in the safety and security world
– Stability, scalability, security and redundancy reached sufficient level
• Regulations and Standards
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Homeland Security Act; Alerts Act of 2008
Military: UFC, AFI, ATFP
Federal: FCC, FEMA, OSHA, ADA, EAS (IPAWS), NFPA
Education: Campus Law Enforcement Emergency Response Act of 2007
Copyright © 2009. AtHoc, Inc. All rights reserved.
A Decade of Evolution
2001
2004-6
2008
“Innovators”
Air Force & Navy
• Need
AFI 10-2501
(Chapter 9)
• Technology
• Awareness
Navy ATFP
Program
Dept of Defense
UFC 4-021-01
(NCAS)
2010
National Fire Protection
Association
NFPA 72 Code
2010 – Chapter 24
Military customer demands drive standards to public sector
• UFC incorporated siren-based MNS, which was later adopted by NFPA
• UFC incorporates NCAS, which is expected to lead to NFPA adoption
• NFPA currently working to update Code, incorporating NCAS and MNS by 2010
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USAF Requirement – AFI 10-2501
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USAF Requirement – AFI 10-2501 – Chapter 9
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DoD UFC 4-021-01
• UFC provides Mass Notification System
planning, design & construction criteria for all
military departments & agencies worldwide
• Recent update incorporates Network-Centric
Alerting Systems (NCAS) as a recommended
supplemental capability to fire-safety systems
– Added due to customer adoption
– First step to becoming part of the standard
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DoD UFC 4-021-01 – Net-Centric Alerting System (NCAS)
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U.S. Military deployed Net-Centric MNS world wide –
Currently at over 170 bases protecting over 1.3 Million personnel
NAVY
ARMY
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JOINT FORCES
AIR FORCE
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What About Civilian Regulations ?
• Department of Defense – led the charge with UFC 2008
• Universities, Large Commercial Enterprise and Civilian Gov are
deploying as well (i.e. UCLA, UCSD, NASA, Boeing, Microsoft)
• For the latter, specific codes need to be taken into account:
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Clery Act
FEMA
ADA
CAP (Common Alerting Protocol)
OSHA
NFPA 72 (2010) Chapter 24 - will incorporate MNS code
– The requirements for the installation and performance of emergency
communications systems (ECS) such as MNS and other communications
systems are covered in this chapter
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Conclusion
• Building Safety and Security is becoming IP enabled
• Mass Notification Systems are the new “Alarms”
• Modern Net-Centric MNS unifies IP, mobile and
phone communications with traditional sirens, PA
and MNS
• New technology opens the door for new operational
capabilities: bi-directional comm, accountability,
sensors integration, collaboration and better C3
• Dpt of Defense has significant experience, best
practices and requirements
• Civilian regulation are catching up – NFPA 2010
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Screen Shots
Basic Alerting Flow
Example: Targeting by Organization and Geography
Plus Tracking and Reporting
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Web-based Management System
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Alert Content and Responses
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Alert Targeting – Geographical using Aerial View
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Alert Targeting – Groups and Organizational Units
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Alert Targeting – Device Selection and Coverage
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Alert Targeting – Mass Communication Devices
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Accountability Reporting – Delivery Tracking
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Accountability Reporting – Delivery Tracking by Device
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AtHoc at a Glance
The Premier and Leading Provider of Enterprise-class, Network-centric Mass Notification
Systems, Serving the Physical Security and Public Safety Market
Corporate Information
Products
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Corporate: Privately held, VC backed (Greylock)
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AtHoc IWSAlerts – Installation Warning System
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Location: HQ in San Mateo, CA; offices nationwide
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AtHoc Telephony Alerting Services (TAS) Module
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AtHoc Giant Voice/PA Alerting Module
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AtHoc IP Integration Module
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AtHoc Weather Monitoring & Alerting Module
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AtHoc Desktop Notifier
Market Needs Addressed
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Mass Notification for Physical Security & Force Protection
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Mass and First Responders Notification for Public Safety
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Personnel Accountability
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Recall
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Regulatory Compliance (UFC, NFPA, AFI etc.)
Offering and Key Differentiators
Market Position and Industry Recognition
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#1 Provider of net-centric ENS for DoD; 170+ bases; 1.3MM+ seats
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Key Customers:
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Network-centric - Transform organization’s existing IPnetwork into an emergency mass notification system
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Unified Notification - Unify siloed notification channels for
simplified alert activation and redundant reach
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Monitoring- Monitor IP-based video feeds, sensors and
external data sources to automatically trigger notification
scenarios
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Accountability - Real-time response tracking and reporting
that provides visibility into the status and safety of all
personnel
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Enterprise-class - Secure and scalable software for
seamless implementation of enterprise-wide notification
procedures
Defense - Navy, Air Force, Army, STRATCOM, PACOM
Fed/Civ - NASA, Dept. of Commerce (USPTO), Louisiana Courts
High Ed - UCLA, Texas A&M, Naval Post Grad School
Corp
- Boeing, Microsoft, PricewaterhouseCoopers
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Awards: 2008 Deloitte SV Fast 50; 2008 MNS Tech Innovation –
Frost & Sullivan; Gold Award - CA Emergency Services Association
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Analyst: Tier 1 vendor in Frost & Sullivan 2008 MNS Study
Contact information: AtHoc, Inc., 650.685.3000, www.athoc.com
Copyright © 2009. AtHoc, Inc. All rights reserved.
MARKET PRESENCE:
#1 Provider of
Net-centric ENS for
US Department of Defense
Now Deployed at Over 170
Locations, Protecting Over
1.3 Million Personnel
Worldwide