OUR ORGANISATION Transforming The Way African Does Business Growing Small Businesses The Critical Path way and Remedies Our World Leader-At Your Service… David Abingdon, Founder of Alchemy International David the founder of the Quantum Organization and Insurety PLC leads Alchemy’s worldwide operations. He gained notability for taking three organizations from zero to multi-million pound ventures – each in less than 12 months using the Alchemy growth methods. For one of these organizations he made them a staggering £35 million and was paid a £1.27 million consultancy fee. David is also regarded as a leading Business Development expert and has written several proprietary publications. 1 of the business book is called;‘Out of the Box Marketing’. David has appeared in the BBC's ‘Money Programme’ and BBC News. He has featured in the Guardian, Scotsman, Australian Wealth Creator Magazine, Success Magazine and the Australian Financial Review. He has also provided comment and articles to the Sunday Times, Daily Express and Marketing Magazine. Alchemy Nigeria Team Leader Samuel Ajayi, POT Limited Chief Enlightenment Officer Samuel leads POT Ltd. He has extensive business, marketing and finance training including a post graduate training in Information Management, Finance and Business Development in the UK. He qualified as a Chartered Accountant in 1999 and has over 12 years post qualification experience within corporate Nigeria and the UK. He started his corporate work career with CCHBC, a multinational sales and marketing organization operating in 26 countries and Samuel was promoted 5 times within 6 years in a company with over 8,700 employees within its Nigeria operation. He is the founding CEO of The Treasure Place Ltd; a UK based Training and Business Development organization. Now at 39, Samuel has appeared on AIT popular Business Lunch program on couple of occasions and also featured on the Lagos Television Investment Café program severally. He has also provided comment and full page interview in the Nigerian Guardian newspaper and Westerner Magazine. He has also provided comment and articles to the StockWatch weekly newspaper. David O Aiyeola, Edufunfunds Ventures CEO David Omololu Aiyeola is an award winning informational and transformational reformer and a self-motivated team player, with a passionate focus around Entrepreneurship (MSMEs start-up & Business on the bubble), Marketing & Business Development, Public Affairs, while promoting financial literacy among children and youths. He was once the head of Projects, Public Affairs manager with ZODML, a BRF & Lagos State Ministry of Education Back2Back Awards winning NGO that specialize in establishment of Libraries. www.zodml.org. Currently he doubles as the Executive Secretary of NASME Lagos and the Project Manager Nigeria, African Initiatives, Thinkroom Consulting SA, Microsoft SME4Africa Programme. A product of LEAP AFRICA/IYF Leadership Training Programme 2007, US Government /Microsoft Employability skill Training 2008, FATE Foundation’s SAMSUNG Real Dreams Entrepreneur 1, 2009. LEAP (Y.D.T.P) 2013, (Y.R.P) fellows Incubator Africa, 2014. Lagos State/AGDC Ignite Ideas Entrepreneur 2015. THE SPACE SUCCESSORY PICTURES OF FACT SUCCESSORY PICTURES OF FACT SUCCESSORY PICTURES OF FACT SUCCESSORY PICTURES OF FACT SUCCESSORY PICTURES OF FACT What are the Challenges of growing Small Businesses? Why is it that 80% of biz fails within their 1st 5 years? A summary of the top five SME problems: 1. Lack of market research knowledge. (The idea that everybody will love the product). 2. Access to finance problems/ Mismanagement 3. Enabling infra structure problem(virtual hubs, power supply, good roads etc 4. Multiple Taxation problem 5. Incompetent Employees/ in experienced CEOs THE REAL REASON BUSINESSES FAILS TO GROW IS BECAUSE THEY RAN OUT OF CASH! AND THEN THEY DIE! 1. They don’t have enough customers coming in, doing business with them 2. They fail to attract enough prospects 3. They fail to convert them 4. Then they allow their current customers to slip away from them to their competitors. 87% of customers stopped doing business and buying from you not because they die or find better price or product, its because they feel unloved! Ways to grow your Business 1. 2. 3. Start with a mission statement ‘ Lead & Dominate’ Another way to grow your business is for you the CEO to have a clear understanding of your product and services. What sort of Business are you in? Accountant, Solicitor, Car dealers, Hoteliers (Solutions Vs Purpose of Biz) Everybody is in the Sales and Marketing Business. John Paul Getty : Said you look at what your competitors are doing and you do it differently and even better. Let us march. The Starting Point The End Result RPA WHAT IS YOUR BUSINESS GROWTH STRATEGY Create & Pursue a Business Growth Strategy: Market Share Vs Wallet Share STAKING OUT A VIVID MARKET IDENTITY •200 pupils x N166,667 per term = N100 million •1,100 pupils x N30,300 per term = N100 million Niche Your Business Beyond 100 Million Naira Mark MARKETING & INNOVATION Produce Result! S USE 7 STEPS TO MAKING A SALE CALCULATE CUSTOMER LIFETIME VALUE Customer is the Reason Why You’re in Business. What’s Their Worth to You? WHAT IS THE ‘LIFETIME VALUE’ OF A CUSTOMER? It is: The average purchase value, Multiplied by: The average number of times they buy in a year, Multiplied by: The average number of years they remain your customer, PLUS: The monetary value of their referrals. Customers are your most valuable asset. By knowing the ‘Lifetime Value’ of a customer, you’ll know - through a simple scientific process - what you can afford to spend to acquire a new customer as well as keep your existing customers. USE NO LIMIT STRATEGIES Now by just adding 5% to each key… KEY 1 KEY 2 Number of Leads 100 X Per Year 105 KEY 3 Conversion Rate 30% X 31.5% = 33 X KEY 6 + 10% = N67,500 Annual Gross Profit 10.5% =N90,295 3 X 3.15 = 104 X N50,000 Profit Margin = N4.5m Gross Revenue N52,500 = N5.46m 15% X = N675,000 Gross Profit X 15.75% =N859,950 The Value of Each Customer Increases From KEY 7 No. of Referrals + KEY 5 Transaction Value = 90 Sales = 30 Sales X KEY 4 No. Of Transactions Buying Lifetime = Total Annual Profits = N742,500 = = N950,245 X 6 = Years Lifetime Value: = N4,455,000 X 6.3 = N5,986,543 N44,550 to N57,015 So Just a 5% increase in each of the 7 Alchemy Keys = 134.37% overall markup THE ALCHEMY 7 GROWTH MULTIPLIERS Good Better Turning Good to Better Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Number Of Leads 1 • • • • • • • Number Of Leads Host/Beneficiary Relationship Lumpy Mail The Bait System Professional Affinities/Networking Direct Mail Referrals Seminars 110 METHODS RECOMMENDED STRATEGY ONE Host/Beneficiary Relationship Class Task: Love Based Strategy Step 1: Identify target Step 2: Identify host Step 3: Determine vacant space Step 4: Determine record time Step 5: Create loyalty coupon RECOMMENDED STRATEGY TWO Organise Competition Class Task: Step 1: Identify target in large nos Step 2: Identify host Step 3: Set rules Step 4: Discuss with authority Step 5: Issue scholarship/ Discount voucher Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Conversion Rate If you want to close more salesbecome a Welcome Guest Marketer using the RIGHT: M - Marketing Message A - Audience D - Delivery System 2 • • • • • • • • Conversion Rate Niche Marketing Position Marketing Guarantees Testimonials Demonstration & Site Tour Follow Up Give to Receive Send a Gift Cheque 63 METHODS RECOMMENDED STRATEGY THREE CREATE A CUSTOMER FOCUSED USP Identify the aspect of your service you want to focus on. What makes you different from all the rest? How do you stand out from the pack in a crowded field of competitors? Class Work-Creation of Irrestible Guarantee What you’re prepared to do to remove the risk from your customers so you can increase sales? 1. The “industry standard” discount 2. What my competitors do 3. What I am prepared to do RECOMMENDED STRATEGY FOUR Offer An Irresistible Guarantee/Testimonial Offer an ironclad guarantee to eliminates the biggest fear to making a buying decision, overcome buyer resistance, and PROVE that what you’re selling is a great deal. Class Work- Creation of USP Service: ___________________________________________________ The top 3 reasons prospects buy this type of service: ___________________________________________________ ___________________________________________________ ___________________________________________________ The advantages this service has over others like it: ___________________________________________________ ___________________________________________________ ___________________________________________________ The services USP: Use this two sentence paragraph as a template: “You know how most similar services (do this) and leave you with (a negative)? Well, this service does __________, which means ______________ to you.” Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Number Of Transactions 3 • • Number Of Transactions • • Competition Practice Customer Differentiation Use Bounce Back Start a Specialty Club Gift Certificate Sell the Experience • Create a Newsletter • • 55 METHODS RECOMMENDED STRATEGY FIVE Workshops Like a mini-seminar, a workshop can be an extremely good way to garner many new clients while making money at the same time. For example, a school can offer a workshop titled: “Winning Money Habits” Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Transaction Value 4 • • • • • • • • Transaction Value Raise Your Price Back-End Sales Down-Sell Questionnaire Instilling Trust Sell Value Not Price Consult For Your Own Product Use Element of Free 53 METHODS RECOMMENDED STRATEGY SIX Start a Specialty Club Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Profit Margin 5 • • • • • Profit Margin Systemization Measure & Monitor Fin Statement Establish Benchmark For Future Plans Budget Monthly Buying Group 68 METHODS RECOMMENDED STRATEGY SEVEN Sell a Gift Certificate Inform your customers that your gift certificates will get them a 15 percent discount over a regular price for increased motivation. RECOMMENDED STRATEGY EIGHT Improve Your Efficiency to Boost Your Profit People, System, Service Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Number Of Referrals 6 • • • • • • • Number Of Referrals Owe it to Others Core Referrals Group Referral Letters Customer Appreciation Day Send Gift Freebie for 9th Customer Up the Reward for Each Referral 57 METHODS RECOMMENDED STRATEGY NINE Organise Customer Appreciation Day Office Task: Identify - Great Partners Issue - Cheques Invite - Great Partners Hold - Banquet Deliver - Great Gift Request - Referral Building Your Business with Alchemy 7 Growth Multipliers Increasing Your Customer Buying Lifetime 7 • • • • • Buying Lifetime Excel at Customer Service Invite Them Back Create Longetivity Psychology Customer Appreciation Contest Invite Customer to Buy Stock in You 38 METHODS