Work Support Strategies 2015 Leadership Summit: Looking to the Future – Focusing on the Basics
TIME
Wednesday, April 29
Opening
1:00-2:30
SESSION
REGISTRATION: 11:00-5:00 | LOCATION: Lobby Area
OPENING REMARKS
The dynamics of convergence are real in North Carolina. Never before has there been transformation of this
magnitude. We are applying innovative strategies to modernize the human service delivery system by
leveraging organizational, process and technology changes. We are building an infrastructure to support
improved outcomes and create a higher level of accountability. Let’s reflect back on where we have been
and what lies ahead.
Presenters: Sherry Bradsher, Wayne Black, David Locklear, Ron Byrd and “WSS New Vision Clinic”
Location: Imperial D
2:30-3:00
BREAK | Location: Outside Imperial D
CORRECTIVE ACTION PLAN WRITING
This workshop will provide an overview of State and Federal Corrective Action Plans for Food and Nutrition
Services, WFFA, Medicaid and Child Care. Attendees will gather information to assist with the development
of corrective action plans requested by the State.
Presenters: David Locklear, Shara Britt and Kim Miller
Location: Cedar
WAITING ROOM 101
Attendees will gather information related to business flow, serving customers, and other options for moving
customers quickly through the waiting room process. Counties will share how they have addressed the need
to change their triage, intake to better serve customers.
Presenters: Alamance County: LaTawnya Hall, Adult Services Program Manager; Randolph County: Sonja
King, Income Maintenance Program Administrator; Rockingham County: Debbie McGuire, DSS Director; New
Hanover County: Michelle Winstead, Acting DSS Director, Mary John Brantley, FNS and Child Care Services
Manager, and Kathi Heslin, Medicaid Manager
Location: Imperial EFG
Breakouts
3:00-4:30
REPORTING FOR DUTY WITH CSDW AND NC FAST
Members of the Reports Workgroup will walk you through a demonstration of what reports currently exist in
CSDW and NC FAST, how to use them, and priorities for the next round of reports. The team will also lead
a structured discussion to gather feedback from counties.
Presenters: Robin Register and Tracy Hicks
Location: Imperial A
COME IN IF YOU DARE! DMA AND DAAS UPDATES
In this workshop:
 Both programs will discuss the impact of any pending or new legislation.
 Counties will share ideas on how to get the backlog of recertifications completed
 Staff will give a brief overview and update of the Integrated Eligibility Policy Manual and touch on
how to think about countable and non-countable income;
 There will be updates on policy issues for Medicaid including non-emergency medical transportation;
 Special Assistance payments are electronic---now what??!!! A discussion of good practice and
lessons learned in the first three months of electronic payments.
Presenters: Medicaid and Special Assistance Policy Representatives
Location: Imperial BC
5:00-6:30
EVENING RECEPTION
Join us for networking, celebrating Work Support Strategies and hors d'oeuvres.
Location: Imperial D
Work Support Strategies 2015 Leadership Summit: Looking to the Future – Focusing on the Basics
TIME
Thursday, April 30
SESSION NAME
REGISTRATION: 8:00-5:00 | Location: Lobby Area
SUPERVISOR TRAINING
This is a continuation of the supervisor training sessions from SSI and regional meetings. Participants
should plan on attending both sessions back to back.
(Part 1 of 2)
Lean and Work Visualization for Managers: “Lean” refers to a set of principles and techniques for
approaching your work that focuses on respect for people to generate continuous improvement in the
services and value you provide to customers. In this 90-minute workshop, you will learn key concepts of
Lean and some key Lean management techniques and tools to improve communications, surface issues
and engage your teams to provide more effective and efficient services to customers. You will also
receive an introduction to work visualization as a tool for managing projects and tasks. Finally, there will
be an opportunity to put your new Lean knowledge to work and learn from participants that already have
experience using Lean techniques!
Presenters: André Helmstetter and Alicia Koné, Koné Consulting; Liz Odell, NC OST
Location: Imperial A
Breakouts
8:30-10:00
DHHS POLICY GOVERNANCE BOARD AND COUNTY/STATE COMMUNICATIONS
This session will provide an overview of the role of Economic Benefits Policy Governance Board. It will
also include the flow of the development of new and revised policy. This session will also address state
and county communications.
Presenters: David Locklear, Ron Byrd, Carolyn McClanahan, Chris Urso, Regina Bell, Kim Miller, Betty
Dumas-Beasley, Barbara Daniels, and, a Subcommittee Member
Location: Imperial EFG
WORKFLOW AND PROCESSES FOR MANAGEMENT
Managers and agency leaders attending this session will get a more structured view of NCFAST and the
required time/skills and knowledge your front line workers must have to get the work done. Attendees
can expect to gain a better understanding of workforce needs, work flow and business processes that
are working; learn basic NCFAST procedures and how that relates to worker time. Attendees will want
to bring a copy of their organizational chart.
Presenters: Kelley Colbert, Darrell Renfroe, David Giovacchini, and Christy Nash
Location: Imperial BC
THE ELIGIBILITY PUZZLE: POLICY, PROCESS AND TECHNOLOGY
This workshop will focus on fitting together the puzzle pieces of policy, technology and processes in
determining eligibility for Economic Benefit programs.
Presenters: Christy Young, Shekeba Oliver, Suzanne Harlow, Zachary LeFaivre, and Carolyn McClanahan
Location: Cedar
10:00-10:30
BREAK | Location:
SUPERVISOR TRAINING
Participants should plan on attending part 1 and part 2 back to back.
(Part 2 of 2)
Presenters: André Helmstetter and Alicia Koné (Koné Consulting) Liz Odell, NC OST
Location: Imperial A
BUSINESS PROCESS MAPPING FUNDAMENTALS
Getting back to basics means focusing attention on the day-to-day. This session will review the
fundamentals of business process mapping, helping you make informed business decisions in your
agency.
Breakouts
10:30-12:00
Presenters: Ezra Sykes, PCG and Valerie Sutton, OST
Location: Cedar
NC FAST BUSINESS 101
Hear from the NC FAST Business Subject Matter Experts! For the first time, the NC FAST Business
Team will be available to provide tips and strategies to help you navigate NC FAST.
Presenters: Tracy Hicks, Christy Young, Shekeba Oliver, Suzanne Harlow, and Zachary LeFaivre
Location: Imperial BC
SPEED DATING WITH STATE STAFF
This session is to allow county staff to interact with State Level Management and have candid discussion
around hot topics that are impacting us both at the county and state level. It will give local staff an
opportunity to share suggestions or concerns for the state to consider.
Presenters: Angela Taylor, Ron Byrd, David Locklear, Betty Dumas Beasley, Kim Miller, Regina Bell, Carolyn
McClanahan, and Chris Urso
Location: Imperial EFG
Work Support Strategies 2015 Leadership Summit: Looking to the Future – Focusing on the Basics
TIME
Lunch
12:00-1:30
SESSION NAME
ON YOUR OWN
There is a food court inside the mall and several other locations nearby. See hotel staff for ideas.
WHO CHANGED MY WORKSPACE?
This workshop will provide an overview of the recently changes to the Supervisor Workspace regarding
the work queues and tasks found in NC FAST. The new changes will help supervisors effectively manage
tasks and work queues during daily business operations.
Presenters: Tracy Hicks and Barbara Daniels
Location: Imperial EFG
NC FAST HELP DESK ADVANCED
Sharing advanced troubleshooting techniques used by our NC FAST Helpdesk Staff daily. This
information will assist in reducing the hours spent by county staff investigating issues that could possibly
be resolved at the county level. Thus, this will help county staff better triage cases and issues in NC
FAST. Overall, the goal is to provide you with the tools and resources that will help you help us!!
Breakouts
1:30-3:00
Presenters: Wilton “Buddy” Young and Jean Niermann
Location: Imperial BC
BACK TO BASICS: PROJECT MANAGEMENT
This session will focus on the basics of project management and all cycles of the project process.
Presenters: Ezra Sykes, PCG, and Brenda Gooch, OST
Location: Cedar
SPEED DATING WITH STATE STAFF
This session is to allow county staff to interact with State Level Management and have candid discussion
around hot topics that are impacting us both at the county and state level. It will give local staff an
opportunity to share suggestions or concerns for the state to consider.
Presenters: Angela Taylor, David Locklear, Ron Byrd, Kim Miller, Betty Dumas Beasley, Regina Bell, Carolyn
McClanahan, and Chris Urso
Location: Imperial A
3:00-3:30
BREAK | LOCATION:
DELEGATING FOR SUCCESS
As managers one of the most useful skills to master is the ability to successfully delegate to others.
Delegation doesn’t mean abdicating responsibility but instead requires you to have trust and confidence
in the abilities of your team and a commitment to developing the skills of individual team members. In
this workshop you will learn more about the benefits of delegation, what’s needed for effective delegation
and how to address obstacles to effective delegation. Specifically, the workshop will cover such topics
as determining what and to whom to delegate and creating feedback and accountability methods for your
team.
Presenters: Alicia Koné, Koné Consulting; Liz O’Dell, NC OST
Location: Imperial BC
ECONOMIC BENEFIT UPDATES: POLICY UPDATES FROM DSS
This session will provide policy updates and upcoming changes for Food and Nutrition Services, Work
First, Energy, Refugee, Nutrition Education, and Employment and Training.
Breakouts
3:30-5:00
Presenters: David Locklear & Company
Location: Cedar
PROGRAM INTEGRITY ACROSS ECONOMIC BENEFIT PROGRAMS
How can counties focus their energy on program integrity in an integrated world? Program Integrity
policy staff can help explain how.
Presenters: Michele Bessette and Belinda Thomas, DCDEE, Betsy Moore, Yolanda McInnis – DSS, Angela
Saddler, DMA
Location: Imperial EFG
THE ELIGIBILITY PUZZLE: POLICY, PROCESS AND TECHNOLOGY
This workshop will focus on fitting together the puzzle pieces of policy, technology and processes in
determining eligibility for Economic Benefit programs.
Presenters: Christy Young, Shekeba Oliver, Suzanne Harlow, Zachary LeFaivre, and Carolyn McClanahan
Location: Imperial A
Work Support Strategies 2015 Leadership Summit: Looking to the Future – Focusing on the Basics
TIME
Friday, May 1
SESSION NAME
REGISTRATION: 8:00-12:00 | Location: Lobby Area
CHILD CARE SUBSIDY CHANGES ARE COMING!
This workshop will focus on the implications of the Child Care and Development Block Grant Act of 2014
on policies and practice in subsidized child care administration.
Presenters: Kim Miller and Sherry Young
Location: Imperial BC
GET ‘EM IN, GET ‘EM OUT – SAME DAY PROCESSING
Erin Henderlight will facilitate a discussion with participants around the pros, cons, barriers, and
opportunities of same-day processing across SNAP and/or Medicaid.
Presenters: Erin Henderlight, David Locklear, Betty Dumas-Beasley
Location: Cedar
Breakouts
8:30-10:00
PEER TO PEER INNOVATIONS IN DATA
This panel will focus on the innovative use of data at the county level based on reports currently available
to all counties.
Presenters: Rob Morrell (Buncombe County) & Louise Moize (Orange County)
Location: Imperial EFG
PICKING THE RIGHT ONE: SKILLFUL INTERVIEWING AND HIRING
Attendees will participate in a discussion regarding how to choose the right person for the job. Looking at
all job types from IMC to Supervision and other program areas. Attendees will leave feeling as though
they have contributed and received tools that will assist them in the process of hiring from posting the
position to interviewing and beyond. Does the way we have always done it work anymore?
Presenters: Mary Mallory, HR Manager for Wilson County; Tondra Talley, Wilson County HR,
Moderated by: Christy Nash and Darrell Renfroe
Location: Imperial A
10:00-10:30
10:30-12:00
BREAK | Location:
CLOSING REMARKS – SERVANT LEADERSHIP: BE THE LEADER, YOUR STAFF NEEDS YOU TO BE
As our organizations evolve, leaders must draw upon skills sets that support organization goals, enable
others to carry out their new tasks and allow the leader to be confident in his/her role. This session is
both thought provoking and informing. Participants will take away ideas and strategies they can use both
informally and in formal settings.
Presenters: Mark Gogal, Director of Human Resources, NC Department of Health and Human Services
DOOR PRIZES
Location: Imperial D