TERMS AND CONDITIONS
1. General Terms & Conditions
1. AirportEasy.com is a registered trademark of TAV Operation Services Co. residing at Istanbul
Atatürk Airport International Terminal Yeşilköy, Bakırköy / Istanbul and will hereinafter be referred to
as AirportEasy.
2. These Terms & Conditions are generated to define the service conditions of VIP / Meet and Assist
services organized by AirportEasy.com. The holder of booking made with AirportEasy.com
(hereinafter will be referred to as the "Booking") shall be considered to have read and accepted
these terms and conditions.
2. Service
1. AirportEasy provides VIP Service/ Meet & Assist Service in many cities and airports worldwide. The
services include assisted greeting service at the airport or at the gate of the aircraft, fast track and/or
accompanying through security procedures, porter and Lounge services. VIP/ Meet and Assist Service
contents may vary according to the rules and policies applicable each airport.
2. The service is valid for the max. period defined in the service details. In the event that the duration
of the service exceeds the defined period, additional service charge will be invoiced to the user by
AirportEasy.
3. The service charge only covers the defined content and person and does not include the cost of
the entrance visa for the country and foreign taxes related with the country
4. Services available at each airport vary due to local conditions, rules and regulations, and are
described during the booking process.
5. You acknowledge and agree to read service details, as these define what services are included
within the service for your specific journey.
6. The booking requests must be made at least 72 hours prior to service. AirportEasy contacts the
Supplier for the incoming requests and sends an e-mail to the user within 12 hours at the latest to
inform whether or not the request is confirmed.
7. There will be 50% refund in the event of cancellations received at least 48 hours prior to the
service and no refund will be given for the cancellations received within 24 hours prior to the service.
8. Requests for changes that are received 48 hours prior to the service are subject to 25% surcharge.
9. The user is responsible to provide full passenger information needed for the service.
10. Cancellations and/or requests for change for the service shall be e-mailed
to info@airporteasy.com. Change/cancellation terms detailed in Article 4 shall be applicable in the
event that the user requests a change or cancellation.
11. Where any such change or withdrawal of service affects bookings that have been accepted
byAirporteasy, Airporteasywill contact you as soon as possible to advise you.
12. Airporteasy will refund any payment you have made in advance in cases where Airporteasy
needs to cancel a booking you have made.
13. Service assistances are not insured to carry your baggage. If service details cover porterage
service, then you will benefit from this service. We are not under any circumstances responsible for
any such service or payment for any such service.
14. Your service for mentioned airports, will cover a certain maximum number of hours, which will be
explained in the service detail. If service require more hours, then this will incur additional payment
which must be charged from your credit card.
3. Bookings
1. Services provided through AirportEasy may vary from time to time according to the availability of
the supplier. The user shall be notified of such changes by AirportEasy who cannot be held liable for
service conditions.
2. The information on the Booking form, which is available on www.airporteasy.com and required to
be completed in full, shall be used for the requests. In the event of missing information of passenger
name, contact person and/or flight details, the user will be sent a notification e-mail, however; if the
user fails to complete the missing information, AirportEasy shall have the right to refuse the Booking.
3. In order to complete the booking, you must login or create an account. While completing the
booking, you need to fill credit card details. At that time, pre-provision is taken from your credit card.
Then, you will then receive a confirmation e-mail to your registered e-mail address and the status of
your reservation is listed as “Pending”. Once your reservation is confirmed from us, Airporteasy will
send a confirmation e-mail to you and the status of the Reservation Status changed as “Approved”
and full payment is taken from your credit card. For bookings made by telephone, you provide your
booking requirements to us and Airporteasy will quote a price for the service. If you wish to proceed
with the booking, you must provide us with your account details or create an account with us– our
staff will take your details and do this for you, and you must then pay the Booking Fee. You will then
receive a confirmation to the email address registered to your account with us.
4. The confirmation e-mail shall include the list of the services to be provided. In the event that the
confirmation e-mail includes missing/incorrect information, the user must contact info@airporteasy
mentioning the booking number.
5. The Booking request will directly be registered to the system at least 72 hours prior to the
requested time of Meet & Assist service. In the event that there is less than 72 hours for the
requested Meet & Assist service, a pre-approval must be sent by AirportEasy for the payment. In
such cases, Airporteasy receives your booking request and contact with our Supplier. Once
Airporteasy receives confirmation from our Supplier, Airporteasy quote to you about price and you
can decide whether if you pay or not.
6. In the event that the user fails to make payment despite making a request for Booking at least 72
hours prior to the service, TAV shall have the right to change the status of the Booking to "Standby".
7. All changes and/or cancellations made to the service content after a Booking is complete must be
communicated via e-mail. The subject change or cancellation request will be reviewed by the
authorized personnel and the user shall be notified of the final situation via e-mail.
8. It is your responsibility to ensure the information you supllied in the booking form is correct.
Airporteasy will not be responsible in any circumstances for incorrect information supplied at the
booking form including but not limited to dates, flight number, passenger information, contact
details.
4. Payment
The requested services will be available provided that the total service charge of all Meet & Assist
service items requested on the Booking form is paid for by the user at least 48 hours prior to the time
of the first service. The booking confirmation will not be issued until payment has been made in full.
1.
Credit Card Payment
Credit Card Payment mentioned in the Booking clause of Article 2 of this contract, in the event that
the booking request is made at least 72 hours prior to the requested time of Meet & Assist service or
the booking is made within 72 hours prior to the service, the user can pay for the service after the
approval of the service by the authorized personnel.
2.
Payment via Bank Transfer
1. Booking requests made within 72 hours prior to the service shall proceed with authorized
personnel from AirportEasy. The total amount shall be paid via credit card or bank transfer, to the
bank accounts given in the confirmation mail sent by authorized AirportEasy personnel.
2. Booking number given in the confirmation mail must be written to the description section during
the transfer.
3. Bank payment receipt must be e-mailed to info@airporteasy.com.
4. Payment information will be checked by the authorized AirportEasy personnel before the service is
approved in the system. The status of the service will be "Payment Waiting for Approval" during that
period.
5. Change / Cancellation Terms
1. The total amount of the Booking shall be paid at least 72 hours prior to the first Meet & Assist
service.
2. In the event that the Booking is cancelled for any reason other than force majeure in less than 72
hours prior to the time of the a valid, approved and paid Meet and Assist service, the user is liable for
the payment of the full amount of the service cost. 50% refund shall be made for cancellations
requested within 48 and 24 hours prior to the local time that the service will be received. No refund
shall be made for cancellations requested in less than 24 hours as these requests shall be classified as
"no-show". The refund shall be made within maximum 10 working days for cancellations made in
accordance with these rules.
3. In the event that a service cannot be provided due to reasons beyond the control of AirportEasy
(including but not limited to the changes that are not notified and cancellations of Bookings, wrong
or missing contact or booking details, passenger not introducing her/himself, the lack of notification
of the changes to the time of meeting by the user etc.), AirportEasy shall not be held liable for the
non-provision of the service and the user shall be responsible for the full cost of the service.
4. In the event that Airporteasy’s prices have changed between the time of the original booking and
any requested change,Airporteasy reserves the right to charge the new price, if higher to the
amended booking.
5. I you wish to require any change of your booking in less than 48 hours, you must contact with
AirportEasy on (+90) 212 463 30 00 ext.2555 or 2523 or info@airporteasy.com
6. If AirportEasy need to cancel the VIP Service/ Meet & Assist Service for any reason, then you will
be entitled to a full refund of the booking fee.
6. Repeating Booking
1. The user is responsible for avoiding making repeating Booking. Only one of the repeating bookings
shall be valid due to Booking terms.
2. In the event of no approval or cancellation of the requested service by the supplier beyond the
control of AirportEasy, the user shall be notified of the situation with the reasons and a full refund
shall be made.
7. Responsibility of the User
1. It is your responsibility to ensure that you locate and wait for the representative at the place and
time that is detailed on your Final Booking Confirmation.
2. If you cannot find your representative, it is your responsibility to contact him or her on the number
that you will have been provided with. Failure to do so may result in you being treated as a “no
show” and no refund will be made.
3. The AirportEasy is not responsible for any consequences if you arrive at the airport late for a
departing or transiting flight, which then results in inability to check in or board the aircraft. This
specifically includes but is not limited to cases where you have arranged a starting time for a Meet
and Assist Service that does not leave enough time to complete all the procedures that are required
prior to boarding.
4. The AirportEasy is not responsible for delays or problems with immigration or boarding of aircraft,
including but not limited to out of date paperwork or visas, or errors in such documentation. It is
your responsibility to ensure that you have a valid passport and any other required travel
documentation.
5. The AirportEasy is not responsible for any dangerous prohibited items that you may carry, or for
the consequences of you carrying any such items.
6. The AirportEasy is not responsible for if any flight delays, whether of departing or arriving flights,
result in you requiring the Airport VIP Service for longer than our standard service for the airport, as
outlined in the Booking Description, then you may need to pay additional costs incurred directly to
the representative.
7. The AirportEasy is not responsible for if an arrival service is booked as part of the AirportEasy and
the arriving flight is delayed by more than 3 hours, then it is the responsibility of the passenger to
contact the representative on the number supplied in the Final Booking Confirmation to confirm if
coverage is required at the revised arrival time. Failure to comply with this clause may mean that no
representative will be provided for the new arrival time.
1. Liability
1. Airporteasy shall under no circumstances whatever be liable, whether in contract, tort (including
negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any:
*loss or damage to your personal property; or
* loss of profit; or
*loss of goodwill; or
*loss of business; or
*loss of business opportunity; or
* loss of anticipated saving; or
*loss or corruption of data or information; or
* special, indirect or consequential damage.
that arises under or in connection with these Terms and Conditions
Without prejudice to clause 8.1, Airporteasy’s total liability arising under or in connection
with this agreement, whether arising in contract, tort (including negligence) or restitution, or
for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be
limited to the price you have paid for use of services.
2. Airporteasy will not be liable to you: if your instructions are not sufficiently clear, incomplete,
incorrect or inaccurate (as determined by us in our reasonable opinion) or any fault of your own;
3. Airporteasy will not be liable in the event that Airporteasy is unable to perform any of its
obligation under these Terms and Conditions due to any act, delay or failure to perform its
obligations under these Terms and Conditions due to events beyond Airporteasy’s reasonable
control including but not limited to failure of any of our data processing systems, hardware or
telecommunications systems or because of anything outside of our reasonable control which
Airporteasy will include amongst other things war, terrorism, natural disaster, failure of the internet
and industrial dispute;
4. Airporteasy will not be liable in the event that for any failure on the part of any Supplier to deliver
or provide any services which have been booked on your behalf by Airporteasy
5. Airporteasy will not be liable for any failure by you providing Airporteasy with correct information
when requesting service;
6. Airporteasy specifically disclaim all and any liability for any act or omission of any Supplier or loss
that has been incurred by you as a result of any act or omission of a Supplier.
2. Supplier/ Service Provider
1. VIP/ Meet and Assist Services are provided by third party organizations (“Suppliers/Service
Providers”).
2. VIP/ Meet and Assist Service contents may vary according to the rules and policies applicable at
each airport. AirportEasy is liable to notify the content of the requested service and the terms and
conditions that the user is required to comply with.
3. AirportEasy shall share the contact details of the user with the Supplier in order to provide service
to the user. The person(s) making the booking accepts, declares and stipulates that the contact
details provided during booking may be shared with suppliers and that this does not constitute a
discrepancy in terms of provisions of confidentiality.
4. AirportEasy is a service provider and does not promise to provide any other service other than
advertised. It cannot be held liable for any loss or damage (accidents, loss property etc.) affecting
the passenger or accompanying passengers, that may arise as a result of the provision or nonprovision (whether in whole or in part) of the advertised service.
8
Abuse and Unfair Advantage
The user hereby accepts all legal, penal responsibility, Confidentiality Agreement and indemnification
arising in the event that the s/he infringe the obligations detailed herein, abuse the advantages s/he
obtains and attempts to gain advantage by providing wrong information.
9
Limitation of Responsibility
If AirportEasy does not use any of its rights under the scope of this service, and it does not request
the user to comply any of the service terms, delays in the use of user's right, and temporary
additional rights provided to the users containing temporary practices that do not comply with the
program terms do not mean that AirportEasy waives its right to request the user to comply with any
or all of the rules that the user is liable to obey or its right of disposition over the service. It does not
mean that the exceptional practice introduces an additional right to the user or other persons, the
service terms are changed or it sets a precedent either.
10 Right of Transfer
AirportEasy reserves the right to assign the service to the successor firms or third parties and transfer
the contracts made with users to these parties. The user shall be notified of such development a
reasonable time in advance.
11 Applicable Laws and Authorized Court
The interpretation, execution of these terms and conditions and resolution of disputes are subject to
the laws of Turkish Republic and Bakırköy Courts and Enforcement Offices are authorized for the
resolution of disputes.
12 Changes to the Terms and Conditions
AirportEasy reserves the right to change these terms and conditions without prior notice. In the
event that AirportEasy makes a monetary change in the content of these terms, the change shall be
published on the website and the changes related to user using the website shall be deemed to have
been accepted. In the event that the user does not accept the change, the user must cancel the
service
before
the
changes
enters
into
effect.
13 Force Majeure
AirportEasy, is not responsible for any loss or damage caused by events and circumstances beyond its
control including war, invasion, power cuts, terrorist attacks, earthquakes or natural disasters.