COURSE SYLLABUS©
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COURSE DETAILS
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BUSN 4110/ add section
Operations Management (Semester)
ACCT 2025, ECON 2020, BUSN 2750, MNGT 2100, and FINC 3210
25
None
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List particularly every title requiring a bookstore order. For help choosing a
textbook, including receiving gratis academic inspection copies, contact the
librarian Nicole Platzer at nicole.platzer@webster.ac.at . If there is a standard
textbook for your course (info in your contract), please enter that title. If you
would like to change this textbook, you must get the approval from your
department head.
COURSE DESCRIPTION
The course introduces a series of areas of management concern and the tools and techniques to analyze
them and to make good decisions based on the analysis. The focus of the course is on recognizing the tools
that are appropriate for each situation and on mastering the use of the tools for analytical purposes.
COURSE OBJECTIVES / LEARNING OUTCOMES
Outcome
Students understand the scope, the
importance of OM, and how OM should be
integrated with other functions to ensure
success of the firm.
Students can plan, organize, and manage
projects successfully.
Expectation
Students can describe and identify OM
strategies to work with other functions to
achieve customer satisfaction, product and
service leadership, and operational excellence.
Students can develop a project plan, derive a
project work breakdown structure, create a
realistic Gantt chart schedule, and identify the
critical path using CPM/PERT. Student can also
understand uncertainties in project scheduling
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Students understand the importance of
forecasting and can make demand forecasts
using various forecasting methods.
Students understand the importance of the
design of products and services in supporting
the firm’s competitive advantage.
Students understand Total Quality
Management (TQM).
Students understand different types of
processes and can select, evaluate, and
analyze a process.
Students can evaluate various locations and
design facility layouts for delivering both
products and services.
Students understand the technical and
behavioral concepts of Just-in-Time and Lean
Operations.
Students can make aggregate planning to
match supply and demand.
Students understand the importance and the
techniques of managing inventory.
Students understand the characteristics of
waiting lines and the technique to maintain an
optimal waiting system.
and how to use cost-time trade off analysis to
meet the desired completion time.
Students understand the components of a
time series and can use various forecasting
methods to predict demand. Students are able
to evaluate the performance of different
forecasting methods thus can choose the
appropriate ones.
Students can understand the implication of the
firm’s competitive advantages on product
design. Students can apply decisions trees to
make new-product decisions.
Students can define quality and know different
philosophies in Quality Management. Students
understand the concepts for an effective TQM
program.
Students can describe a process using Flow
Charts, select a process based on production
volume and break-even analysis (cross-over
charts), evaluate a process using various
measurements, and identify the bottlenecks of
a process.
Students can identify and analyze the
necessary factors for selecting a desirable
facility location for production, distribution, or
service operations. Students can use the
Factor-Rating method, the Center-of-Gravity,
and the Break-even Analysis to find the
optimal location for a facility. Students can
identify an effective facility layout for
delivering different types of product or service.
Students realize the difference between a pull
system and a push system and understand the
technical and behavioral concepts of lean
manufacturing.
Students can apply various aggregate planning
strategies to meet forecasted demand.
Students know why inventory is needed, and
when and how much to order to minimize the
cost of inventory under various conditions.
Students can understand and apply the waiting
line theory to maintain a satisfactory waiting
system. Students can also design an optimal
waiting system using waiting line analysis
techniques.
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GRADE BREAKDOWN
(Note: instructors can determine the components of evaluations, below is just an example).
GRADING SCALE:
MIDTERM EXAM:
FINAL EXAM:
QUIZZES/ASSIGNMENTS:
CLASS PROJECT:
PARTCIPATION:
A: 93-100, A-: 90-92 (Superior work),
B+: 87-89, B: 83-86, B-: 80-82 (Good work),
C+: 77-79, C: 73-76, C-: 70-72 (Satisfactory work),
D+: 67-69, D: 63-66 (Sufficient work),
F: <63 (Insufficient work)
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COURSE POLICIES / ADDITIONAL INFORMATION
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work, an explanation of how you enforce the attendance policy (for example, whether lateness counts as a
partial absence, or points taken off for each absence or partial absence, etc.), elucidation of what
constitutes cheating, etc. or, use this section for any additional information that pertains to your course.
WEEKLY SCHEDULE
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For semester courses only:
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UNIVERSITY POLICIES
Students are required to inform themselves of WUV academic policies. A full list of these policies is available on the WUV website:
http://webster.ac.at/academic-policies
Academic Honesty & Cheating:
The University is committed to high standards of academic honesty. Students will be held responsible for violations of these standards.
A special Honor Code that the Vienna Student Council has developed applies to students and faculty. Any student found cheating on
any part of the course work (homework assignment, term paper, quiz, exam, etc.) will automatically be given an “F” for the course.
Any student found to be helping another student to cheat will likewise be given an “F” for the course. In each case, the student will
also be put on disciplinary probation for the remainder of her or his stay at Webster. If the student is found to have engaged in
cheating a second time, s/he will be automatically expelled from the University. Faculty members are held responsible for upholding
and enforcing the Honor Code.
Academic Work:
Students are required to save digital or hard-copy files of any and all materials they use for any assignment in any WUV course. Upon
the instructor's request they have to provide complete text documentation for any sources they have used. In every case, should the
assignment or project be shared outside the academic department, the student's name and all identifying information about that
student will be redacted from the assignment or project.
Contact Hours:
Graduate courses are only offered in an 8- week term format and meet 1-time per week for 4 hours. Graduate Mid-term and final
exams sessions are scheduled in 2-hour block sessions in addition to weekly class meeting times (36 total contact hours). Please see
the Graduate Course Schedule/Timetable on the website for specific exam dates/times: http://webster.ac.at/graduate-courseofferings-and-schedules
Undergraduate courses are offered either in term format, which meets for two 2-hour sessions per week for 8 consecutive weeks (32
contact hours), or a 15-week semester format, which meets for two 1.5 – hour sessions for 8 consecutive weeks followed by a break
week (no classes are held) and then for another 7 consecutive weeks. The total number of contact hours for undergraduate semester
courses is thus 45.
Attendance:
Students are expected to attend ALL class sessions of a course. In the case of an unavoidable absence, the student must contact the
instructor immediately and provide written documentation explaining the absence. The student is subject to appropriate academic penalty
for incomplete or unacceptable makeup work, or for excessive or unexcused absences as follows:

If a student has less than 4 EXCUSED absences when the course meets twice per week or 2 excused absences when the course meets
once per week, then his/her grade will not be penalized provided the student successfully completes any make up assignments.

If a student has less than 4 UNEXCUSED absences when the course meets twice per week or 2 unexcused absences when the course
meets once per week, then his/her grade will be reduced by one letter grade for each unexcused absence.

If a student exceeds 4 absences when the course meets twice per week or 2 absences when the when the course meets once per week,
regardless if the absence is excused or unexcused, then the student is responsible for withdrawing from the course or will otherwise
receive an F letter grade for failing to attend a significant amount of class sessions necessary to successfully complete the course.

In the case of a mixture of excused and unexcused absences, the instructor’s response must be based on the dominant category.
Student Conduct:
Since every student is entitled to full participation in class or exams without interruption, disruption of class by inconsiderate behavior
is not acceptable. Students are expected to treat the instructor and other students with dignity and respect, especially in cases where
a diversity of opinion arises. Students who engage in disruptive behavior are subject to disciplinary action, including removal from the
course. All and any use of a cell phone is strictly prohibited during class. Students using a cell phone may be sent out of the classroom,
which may result in an unexcused absence. If a calculator is needed in any class, the student must bring a calculator—and not a cell
phone. It is up to the individual instructor to rule on the use of laptops or I-pads. Instructors have the right to prohibit students’ use of
such electronic devices.
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