AFRICAN WATER
ASSOCIATION
ISO/TC 224 WORKSHOP
THE AFRICAN WATER ASOCIATION
KAMPALA-UGANDA
JULY 16, 2007
OUTLINE OF THE PRESENTATION
1) PRESENTATION OF THE AFRICAN WATER ASSOCIATION
1-1) History
1-2) Objectives - Organs - Members - Partners - Actions
1-3) The Water Operators Partnership Program of the United Nations
2) ISO COMMITTEES IN AFRICA
2-1) Member Committees
2-2) Correspondent Members
2-3) Subscriber Members
3) STANDARDIZATION NETWORK AND FRANCOPHONIE (RNF)
4) REGIONAL AFRICAN ORGANIZATION FOR STANDARDIZATION - ARSO
5) STANDARDS AND AFRICAN WATER UTILITIES
5-1) The Standards of the World Health Organization for Water Quality
5-2) The ISO 9001 Quality Certification, Version 2000 and AFAQ: French
Quality Assurance Association.
- The ISO 9001 Standard - Version 2000
- The PDCA Principle or Deming Wheel
- Detail of the ISO 9001 Standard - version 2000
6) CONCLUSION
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
The African Water Association
 HISTORY
SODECI
Côte d’Ivoire
SBEE
Benin
SNEC
Cameroon
SEEG
Gabon
DEG
Guinea
ONE
Haute volta
EDM,
Mali
NIGELEC Niger
SONEES
FEBRUARY 1980
Several managers of organizations involved in the African
drinking water and sanitation sector decided in February
1980 to establish an Association known as:
THE UNION OF AFRICAN WATER SUPPLIERS
(U.A.W.S.)
Other joined them later to implement that project. These
were: Nigeria, Morocco, SONEDE (Tunisia), LWSC
(Liberia), la GUMA Valley (Sierra Leone), Algeria, SNE
(CAR), WSN (Kenya).
Senegal
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The African Water Association
THE OBJECTIVES
Coordinate the search for knowledge and up-date technical, legal,
administrative, and economic data gathered in the area of Water
Supply, Sanitation and the Environment;
Initiate, encourage and promote any actions of cooperation and
exchange in professional training;
Foster permanent exchange of information in all areas related to water
supply, sanitation and the environment, particularly on research and
implemented techniques;
Promote contacts, exchanges and cordial relationship among
professionals of the sector in Africa and throughout the world. The
Association organizes congresses, colloquia, seminars, workshops and
technical sessions.
THE ORGANS
THE RESOURCES
THE
THE
THE
THE
THE
THE
CONGRESS
GENERAL ASSEMBLY
EXECUTIVE BOARD
SCIENTIFIC AND TECHNICAL COUNCIL
GENERAL SECRETARIAT
COMMUNICATION UNIT
They are essentially made of the contributions of the Members and,
exceptionally, by gifts and subsidies.
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
The African Water Association
THE CONGRESS
The next CONGRESS of the African
Water Association will be held in
COTONOU,
BENIN,
from
February 25 to 28, 2008
Theme of the 14th CONGRESS of AfWA,
COTONOU 2008:
“PARTNERSHIP AND GOOD GOVERNANCE TO ACHIEVE THE
MILLENNIUM DEVELOPMENT GOALS IN THE AFRICAN WATER AND
SANITATION SECTOR”
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The African Water Association
 CATEGORIES OF MEMBERSHIP
REGULAR
MEMBERS
May become Regular Members agencies in African countries working for
the production and supply of potable water and sanitation. From 18
members when it was established, the Association has today 70 Regular
Members from 30 countries.
AFFILIATED
MEMBERS
May become Affiliated Members, any agency or economic operator directly
or indirectly involved in the potable water and sanitation sector in Africa.
Affiliated Members comprise more than 60 companies and institutions
from all the continents.
INDIVIDUAL
MEMBERS
Any individual directly or indirectly involved in the potable water and
sanitation sector in Africa.
HONORARY
MEMBERS
Any individual or corporate bodies who have rendered distinguished
services to the UNION and who, through their action, have contributed to
the efficient achievement of its development.
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The African Water Association
 THE PARTNERS
ADB
UPDEA
ESAR
African Development Bank.
Union of Electricity Producers and Conveyors in Africa
Eastern and Southern African Region
GREA AOC
WSP
PMD
BM
WBI
CWWA
Water and Sanitation Regional Group for West and Central Africa
Water and Sanitation Program World Bank
Partnership for Municipal Development
World Bank
World Bank Institute
Canadian Water and Sanitation Association
WWC
IWA
CDE
WHOS
OIE
CCEA
GWP
AFD
UNESCO
World Water Council
International Water Association
EU’s Centre for the Development of ACP countries Enterprises
World Health Organization
International Water Office
Consultation Council for Water and Sanitation
Global Water Partnership
French Development Agency
Education Science and Culture
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The African Water Association
L’une des priorités dans les actions de
THE ACTIONS
OF THE AFRICAN
WATER
l’ASSOCIATION
AFRICAINE
DEASSOCIATION
L’EAU :
 CAPACITY BUILDING
KEY TO PERFORMANCE
 The African Water Association contributes to capacity building: technical meetings,
seminars, workshops, congress, training session, networking of professionals
 Some current AfWA projects
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The water and sanitation sector in Africa
Actions of AfWA (regional workshops)
A regional workshop Program with a preferential
partner: WBI (World Bank Institute)
Reform of the water and sanitation sector
Certification and standardization
Contracting
Reduction of unaccounted for water
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The water and sanitation sector in Africa
(Some current AfWA projects)
Capacity building of AfWA for good governance in
water and sanitation utilities.
Capacity Building for the maintenance of water and
sanitation utilities. Four utilities will receive a
subsidy for the establishment of an efficient
maintenance approach.
With CDE- PROINVEST
Centre for the Development of
Companies, EU Dept. for ACP
countries
Improving the management of water and sanitation
utilities through the rational use of performance
indicators.
WUP, AfWA, OIEau with the
International Water Office, the
Water and Sanitation Program
of the World Bank (WSP Africa)
Establishment of a partnership with the Centre for
Water New Technologies of Spain and ONEP of
Morocco as regard the training of AfWA Members
in the area of rural sanitation.
CENTA – CENTRE FOR WATER
NEW TECHNOLOGIES IN
ANDALUCIA, SPAIN – ONEP
Morocco – AfWA
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The water and sanitation sector in Africa
(Four Conventions)
FORMATION
Tripartite Convention AfWA
SONEDE of Tunisia and the ADB
for the training of AfWA Members
in the training center of SONEDE
of Tunisia
Training of the executives and
technicians of AfWA Corporate
Members in water and sanitation
professions. All expenses paid for
by donors .
1
Tripartite Convention AfWA ONEP
and Donors for training at the
training centre of ONEP
2
Partnership Convention with the
World Water Council
Partnership areas:
1. Search for financing for the
infrastructures
2. Urban and rural sanitation
3. Capacity building
3
Partnership areas:
1. Capitalization of experience exchange in the
management of the water and sanitation
sector and dissemination to local
governments
2. Contribution to the debate on water and
sanitation policy
4
Partnership Convention with
the Partnership for Municipal
Development
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The water and sanitation sector in Africa
(Establishment of an ISO/TC224 Committee)
The African Water
Association is a member of
the Technical Committee of
ISO TC/224
ISO/TC 224 standards are
standards related to the
service activities connected
to drinking water supply and
sanitation.
Guidelines for service provision to the user ISO/CD 24510
Guidelines for the evaluation of the service provided and for
the management of sanitation services ISO/CD 24511
Guidelines for the evaluation of the service provided and for
the management of potable water services ISO/CD 24512
1.
2.
3.
4.
Establishment of a
Standardization Committee in
connection with the
implementation of ISO/TC 224
standards
5.
6.
7.
8.
Seek information on standards
Study and evaluate the enforcement/applicability of the standards
Boost the creation of standards specific to Africa
Support utilities in their standardization process through application
guides and tool kits
Facilitate the link between ISO and national standards committees
Draft a guide (list + objectives) of existing standards in the sector standards library
Have a specific activity on standards regarding prohibited products
(lead, asbestos etc.)
Initiate a reflection to meet AfWA Members expectations, notably on
the products, “processes” and procedures.
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The water and sanitation sector in Africa
(Establishment of the Water Operators
Partnership of the United Nations)
The United Nations’ Program “The
Water Operators Partnership”
-
GOALS , VISION, MISSIONS
-
GUIDING PRINCIPLES
-
PRIORITY THEMES
-
GOVERNANCE AND OPERATIONAL POLICIES
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The United Nations’ Program: The Water Operators
Partnership
The Compendium of actions (COA) – or "Hashimoto Action Plan" – was announced by the United
Nations during the 4th WORLD WATER FORUM IN MEXICO.
One of the recommendations of the Hashimoto Action Plan is to create and implement a global
mechanism to promote a partnership of operators in the water sector, WOP.
The WOP has received the approval of the whole world, and especially the support of the Secretary
General of the UN and the President of the World Bank.
GOAL, VISION, MISSION
Goal: AWOP will support African countries in their efforts to achieve universal coverage for water and
sanitation services with the MDGs as a common benchmark.
Vision: AWOP is a program owned and driven by utilities and open to all stakeholders engaged in
water and sanitation services.
The ownership by utilities will be realized by placing the AWOP Program (AWOPP) under the
structures of the African Associations and by the fact that specific AWOP sub-programs and projects
will be anchored in utilities.
Mission: AWOP will foster the development and the improvements of WSS services through increased
collaboration between water operators for advocacy, learning, networking and support partnerships
among peers.
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
The United Nations’ Program: The Water Operators
Partnership
GUIDING
PRINCIPLES
1.
Bringing together and supporting existing networks, partnerships and
organizations, with a prime focus on utilities.
2.
Fostering systematic and structured knowledge-sharing drawing on regional
and global experience and involving peer-support partnerships.
3.
Responding to the expressed needs of participating utilities and stakeholders.
4.
Bringing stakeholders together and organizing activities at the most
appropriate levels considering commonalities and cost effectiveness.
5.
Commitment to the development and mobilization of regional capacity, in
particular, resource centers and learning and research institutions in Africa.
6.
Ensuring transparency, accountability and effectiveness in interactions among
partners
7.
Ensuring a not-for-profit financial structure that uses sound business
practices consistent with the principles of the Global WOP
8.
Ensuring a coherent financing plan that addresses the continuity of the
Secretariat and provides the visibility necessary for sound planning.
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The United Nations’ Program: The Water Operators
Partnership
1. Management Information Systems: monitoring and
evaluation:
performance
assessment,
benchmarking, continuous improvement.
2. Service to the Poor: Pro-poor policies & strategies,
financing and tariff issues (ensure sanitation focus)
3. WSS/MGDs Roadmap and Long-term Planning
and Financing
4. Human Resources Development and Capacity
Building
5. Infrastructure
Management
Development
and
PRIORITY
THEMES
Asset
6. Advocacy and Communication
7. Access to adequate sanitation
8. Water and sanitation services in small towns.
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The United Nations’ Program: The Water Operators
Partnership
The AWOP Program will be a joint undertaking of AfWA and ESAR/IWA
GOVERNANCE
AND OPERATIONAL
POLICIES
1.
The Regional Council (RC) will gather all key stakeholders. Its role will be to provide
strategic guidance, foster coordination and facilitate relationships with funding
partners. Its membership will include:
•
•
•
•
•
3.
The REGIONAL COUNCIL
AfWA-ESAR/IWA, the Program Coordinator (PCSU)
Regional organizations (AMCOW, BAD/AWF)
Regional NGOs (WaterAid , ANEW)
International /regional actors: (UN-HABITAT, PEA, UE plus supporting donors)
Utilities engaged in the implementation of specific activities .
The Secretariat of WOP
2.
The Secretariat of WOP will be responsible for the following key
functions:
•
•
•
•
•
Planning, coordination and monitoring of the whole program ;
Fundraising and financial planning;
Cooperation with Global WOP;
Communication and dissemination (web site); and
Helping partner groups prepare sub-programs/projects.
The Program Committee
The Program Committee is an organ of the Regional
Council established to oversee and support the
Secretariat of WOP. The PC will review annual
work programs and budgets as well as annual
reports and will monitor the follow-up of the
recommendations of the Regional Council.
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The United Nations’ Program: The Water Operators
Partnership
December 6 to 8, 2006 in NAIROBI, KENYA: Workshop
on the partnership among operators of the water and sanitation
sector to improve the performance of water utilities
April 24 to 26, 2007 in Johannesburg,
South Africa:
Workshop for the establishment of the Water Operators
Partnership, Africa region
LANDMARKS
August 2007 Stockholm World Water Week: Launching of
the Global WOP
January 2008 in Singapore: 1st Convention of WOP
February 25 to 28, 2007 in Cotonou, Benin- CONGRESS
of the African Water Association: Launching of the
African WOP
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
The African Water Association
2) ISO COMMITTEES IN AFRICA
2-1) Member Committees
2-2) Correspondent Members
2-3) Subscriber Members
3) STANDARDIZATION NETWORK AND FRANCOPHONIE (RNF)
4) REGIONAL AFRICAN ORGANIZATION FOR STANDARDIZATION - ARSO
5) STANDARDS AND AFRICAN WATER UTILITIES
5-1) The Standards of the World Health Organization for Water Quality
5-2) The ISO 9001 Quality Certification, Version 2000 and AFAQ: French
Quality Assurance Association.
- The ISO 9001 Standard - Version 2000
- The PDCA Principle or Deming Wheel
- Detail of the ISO 9001 Standard - version 2000
6) CONCLUSION 6) CONCLUSION
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
The Committees of the International
Standardization Organization (ISO) in Africa
The International Standardization Organization comprises 3 categories of
membership. These are:
1. The MEMBER COMMITTEES
2. The CORRESPONDENT MEMBERS
3. The SUBSCRIBER MEMBERS
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The Committees of the International
Standardization Organization (ISO) in Africa
The Member Committees
A Committee Member of ISO is the national agency “the most
representative of standardization in its country."
The Member Committees are qualified to participate with full voting right to
any technical committee and general policy committee of ISO.
1.
2.
3.
4.
5.
6.
7.
South Africa (SABS)
Algeria (IANOR)
Botswana (BOBS)
Côte-d'Ivoire (CODINORM)
Ghana (GSB)
Kenya (KEBS)
Libyan, Arab Jamahiriya
(LNCSM)
8. Morocco (SNIMA)
9. Mauritius (MSB)
10.
11.
12.
13.
14.
15.
16.
17.
Nigeria (SON)
New-Zealand (SNZ)
Sudan ( SSMO)
Tanzania, United Republic of (TBS)
Tunisia (INNORPI)
Zimbabwe (SAZ)
Egypt (EOS)
Ethiopia (QSAE
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The Committees of the International
Standardization Organization (ISO) in Africa
Correspondent Members
A Correspondent Member is generally an organization in a country that
has fully developed its national standardization activity. Correspondent
Members do not take an active part in the technical sessions and policy
development, but have the right to be informed about works that have
some interest for them.
1.Angola (IANORQ)
2.Burkina Faso (FASONORM)
3.Benin (CEBENOR)
4.Cameroon (CCNQ)
5.Eritrea (ESI)
6.Guinea (INNM)
7.Guinea-Bissau (DSNPQ)
8.Madagascar (BNM)
9.
10.
11.
12.
13.
14.
15.
16.
Malawi (MBS)
Mozambique (INNOQ)
Namibia (NSIQO)
Uganda (UNBS)
Rwanda (RBS)
Senegal (ASN)
Togo (CSN)
Zambia (ZABS)
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The Committees of the International
Standardization Organization (ISO) in Africa
Subscriber Members
The category of Subscriber Members was created for countries with small
economies. These Subscriber Members pay a contribution that
nevertheless enables them to be in contact with the international
standardization.
1.Burundi (BBN)
2.Lesotho (LSQAS)
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The Standardization Network and Francophonie
(RNF)
It was established at the ISO General Assembly of Ottawa in
September 2006, and it has received the official support of the
International Organization of the Francophonie (OIF). The initiators
are:
- The Standardization Office of Quebec (BNQ),
- The Canadian Standardization Council (CCN)
- The French Standardization Agency (AFNOR)
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The Standardization Network and Francophonie
(RNF)
The objectives of the Standardization Network and Francophonie (RNF)
are:
1
- The strengthening of collaboration and common actions of standardization
institutes of the Francophonie countries members of ISO,
2
- The strengthening of the Francophone participation and expertise in ISO
technical committees,
3
- The increase of events, training seminars, meetings in French dealing with
current standardization issues,
4
- The increase and acceleration of the translation of standard projects into
French.
5
- The increase of the positive spin-offs of the international standardization for
developing countries of the Francophonie in a multicultural context of
sustainable development.
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The Regional African Standardization
Organisation (ARSO)
ARSO (African Regional Organization for Standardization - Organization
Régionale Africaine pour la Normalisation) was created on January 10, 1977
in Accra, Ghana. ARSO is an intergovernmental organization whose mission
is to facilitate global intra African trade by promoting quality through the
coordination and harmonization of standards and the verification of
conformity in Africa.
ARSO has developed
733 basic and general
standards in the
following fields:









Agriculture and food products,
Buildings and civil engineering,
Construction and mechanical metallurgy,
Chemical engineering,
Electrical engineering,
Textiles,
Transport and communications,
The protection of the environment
Pollution control
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Standards and African Water Utilities
Standards and the World Health Organization on Water Quality
According to the UN, 36,000 people die every day in the
world because of the lack of potable water and sanitation.
This is equal to about 300 Boeing planes crashing on the
ground every day.
The World Health Organization (WHO pour World
Organization Health), has developed some guidelines
regarding the required quality for water to be considered
potable.
These guidelines are international references that guarantee
safe and therefore potable water. The most recent guidelines
are those stated by the WHO in Geneva in 1993.
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
Standards and African Water Utilities
1
Standards and the World Health Organization on Water
Quality
The parameters that can be complied with are:
 Organoleptic quality (color, turbidity, smell, taste)
 Natural physico-chemical parameters (temperature, pH, chlorides:
200 mg/l, sulfates : 250 mg/l, etc.)
 Undesirable substances (nitrates : 50 mg/l, nitrites, etc.)
 Toxic substances (crude arsenic, cadmium, lead, hydrocarbons, etc.)
 Microbiological parameters (water must not contain disease-causing
organisms)
 Pesticides
The most used standards by water utilities are those developed by the
WHO in connection with the quality of the water supplied.
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Standards and African Water Utilities
2
The ISO 9001 Quality Certification version 2000 and AFAQ:
French Quality Assurance Association.
Based on
The management of the Process and the satisfaction of
customers
The ISO 9001 standard is part of the ISO 9000 standards
on quality systems. It provides the organizational
exigencies required for the existence of quality
management system
The management of the quality is all the activities that
contribute to achieving quality in the production of goods
or services
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
Standards and African Water Utilities
2
The ISO 9001 Quality Certification version 2000 and AFAQ:
French Quality Assurance Association.
Implement a quality management system pursuant to the requirement
of the ISO 9001 standard-Version 2000 consists in:
• Demonstrating the ability to provide regularly a product complying with
the requirements of the customer and applicable regulatory
requirement.
• Seeking to increase the satisfaction of customers through the efficient
implementation of the system, and particularly implement a continuing
improvement process (in accordance with the PDCA principle or
Deming Wheel)
PDCA principle or Deming Wheel
 Plan: what is going to be done
 Do : production
 Check : measurement, verification
 Act : improvement, corrective decision
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
Standards and African Water Utilities
2
The ISO 9001 Quality Certification version 2000 and AFAQ:
French Quality Assurance Association.
The text of the ISO 9001 standard deals with 4 main processes:
•
•
•
•
The accountability of the management
The management of the resources
The achievement of the product
The measuring, analysis and continuing improvement processes
The ISO 9001 standard is based on 8 management principles :
•
•
•
•
•
•
•
•
Listening to customers
Leadership
The involvement of the personnel
The process approach
The management by system approach
Continuing improvement
The factual approach for the decision making
The relation with suppliers
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
The African Water Association
CONCLUSION
The African Water Association, which cannot remain outside the
development of standards and all the standardization problems,
has therefore set up a fifth Specialized Committee called
Standardization Committee whose objectives are, among other
objectives, to supervise the quality process of the utilities.
AfWA is therefore convinced of the usefulness of the ISO/TC 224
standards and is open to anything that can foster the improvement
of African water utilities in order to contribute to the achievement of
the Millennium Development Goals, which remain a real challenge
for Africa.
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop