ROSE-ANNE UWAGUE
2665 Grand Concourse, 5F Bronx NY 10468 347-285-1250 ruwague@gmail.com
OBJECTIVE
To obtain a lucrative challenging position in Human Resources/Benefits or Organizational
Development/Training which utilizes my education and expertise while offering growth opportunities
KEY SKILLS
Benefits/ Human Resources
* Training & Organizational Development
* Event Planning
* Gatekeeper/Liaison * Calendar Management * PeopleSoft 9.0 * Microsoft Suite
International work experience and cultural training in China, Jamaica, and US
PROFESSIONAL EXPERIENCE
MTA Business Service Center Customer Management Center, New York, NY
Nov 2010 – Present
Senior Process Specialist – Benefits/ Human Resources
 Accounts Payable – Satisfying vendor and retiree inquiries about the status of their checks
 Benefits – Responding and resolving all benefits inquiries for over 140,000 active employees and
retirees related to Family Medical Leave Act (FMLA); Short Term Disability (STD); Long Term
Disability (LTD); life insurance allocations and beneficiaries; open enrollment for medical, dental and
vision carriers; student status verifications for dental and vision; correcting date of birth, social security
numbers or misspelled names and Deferred compensation requests related to 401K, 457, Flexible
Spending and TransitChek
 Employment – Utilizing PeopleSoft 9.0 to search for job applicants, review job postings and confirm
receipt of resumes & applications; communicating testing locations and dates to internal and external
applicants; and directing applicants to our contracted vendor to satisfy discrepancies on background
checks
 Human Resources - Assisting employees with setting up direct deposit, reviewing PeopleSoft Workforce
Administration to verify salary and compensation, title, hire date, payroll status and work location as
well as verifying employment to banks, housing authorities, loan companies as authorized by the
employee/retiree
 IT- Assisting active and retired employees with IT inquiries related to resetting passwords and
accessing the portal
 Operations –Assisting BSC Senior Management to develop and revise procedures and implement
process flow improvements as well as worked strategically with Oracle developers on Siebel FAQs to
enhance the speed and accuracy of locating FAQs
 Organizational Development & Training - Designing, developing, delivering training and conducting
refresher training courses(Example: Personnel Action Requests (PARs)
 Payroll - Resolving payroll inquiries related to garnishments, paychecks, tax withholdings and
deductions
 Pension – Working with the Pension team to resolve pension estimates, buying back service and loans
Special Duty Role (Assistant Director)
April 2012- Sept 2013
Assumed all the roles of the Assistant Director throughout his leave of absence while maintaining
current role including generating reports to Senior Management and measuring statistical data and
metrics, impact and progress of the company; supervised and coached staff on performance
management and provided feedback on how to resolve complex benefits, payroll and HR issues while
maintaining role as Senior Process Specialist
China Yidu Foreign Language School, Yichang, China
Jan 2008 – Oct 2010
Curriculum Developer and Life Coach
 Developed and taught lesson plans and curriculum for over 1000 students each semester
 Trained teachers on educational best practices, integration and implementation of
 Planned, organized and conducted diversity and cultural events for teachers and students
ROSE-ANNE UWAGUE
2665 Grand Concourse, 5F Bronx NY 10468 347-285-1250 ruwague@gmail.com
Full time job while attending graduate school full time
Industrial & Technology Assistance Corp (ITAC), New York, NY
Nov 2005 – Dec 2007
Corporate Communications Consultant (Sept 2006 - Nov 2007)
 Assisted in the training, recruitment and workforce development while maintaining former
responsibilities
 Brand champion to ensure message consistency, proper positioning, and accuracy of company vision
 Worked with Charisma Coach Olivia Fox Cabane as Event Coordinator for all her events
Business Development Coordinator (Apr 2006 - Sept 2006)
 Defined, tracked and analyzed key trends, project status and reported performance utilizing various KPIs
 Produced and coordinated communications such as newsletters, presentations, and annual reports
 Supported new business initiatives, measured success and identified opportunities for improvement
Event Marketing Specialist
(Nov 2005 - Apr 2006)
 Managed corporate diversity events, meetings and conferences from concept to execution
 Cultivated strategic relationships and secured event sponsorships
 Designed presentations and prepared proposals utilizing company marketing materials
Internships & part time jobs while attending undergraduate full time
Center for Communication, New York, NY
Communication/Special Events Intern
Aug – Nov 2005
 Executed annual luncheon honoring Richard Parsons, CEO Time Warner
 Communicated with companies/sponsors to generate up to $40K in sponsorships for luncheon
Office of the Brooklyn Borough President, Brooklyn, NY
Special Events Coordinator
June 2003 - 2006
 Planned diversity events for the Brooklyn Borough President Marty Markowitz
 Communicated the Borough President’s vision to high profile audiences, staff and governmental
officials
EDUCATION
New York University, Center for Global Affairs, Course in Foreign Policy - Passed
CUNY/Baruch College, Masters of Arts in Corporate Communication 3.9 GPA
2007
CUNY/Baruch College, Bachelor of Arts in Corporate Communication 3.8 GPA
Kingsborough Community College, AAS in Travel, Tourism & Hospitality 3.9 GPA
Sept 2010 – Dec 2010
Sept 2006 – Dec
Sept 2003-June 2006
Sept 2001- June 2003
SKILLS
Languages: Native English Proficiency; Intermediate Mandarin Chinese (简体中文); Elementary Spanish
Technical: Proficient in Enabling Technologies (Siebel CRM & CCA IVR); PeopleSoft HCM and Financials;
Microsoft Suite
Certificates: Principles of Lean Manufacturing; Communicating with Tact and Finesse