IT Induction Course
UCD IT Services
Contents
Help & Advice
Accessing IT Services
UCD Connect
Printing in UCD
Teaching & Learning Services
Apps
Services for Researchers
Management & Information Services
Training Courses
IT Security
www.ucd.ie/it
Help & Advice
www.ucd.ie/it
www.ucd.ie/it
Help & Advice
Helpdesk:
Telephone: 716-2700
Email: ithelpdesk@ucd.ie
9.00am – 5.30pm Monday to Friday
www.ucd.ie/it
Help & Advice
ITCentres:
Services provided:
Daedalus building
General IT enquiries
Newman building
Desk-side support services
Health Sciences centre
Laptop clinics
Newstead building (9.30 to 1 only)
UCD Connect & Email support
9.30am - 5.30pm Monday to
Friday
Advisory clinics
www.ucd.ie/it
Accessing IT Services
UCD IT Services will generate an account based on your completed HR
information. This account will provide access to a wide range of IT
Services available via UCD Connect.
Please contact the IT Helpdesk on 716 2700 to request a new
account. We will
contact you within 2 working days with your new login details.
2GB of web file storage
4GB of email storage
Your account details should be kept safe and secure
www.ucd.ie/it
Accessing IT Services
If you are new to UCD and using a
machine that is already connected to
the network, contact our Helpdesk to
re-register the machine with your
details
If you are new to UCD and have
brought a machine with you, plug it
into a network point to begin the selfregistration process
If you need to buy new equipment,
please see www.ucd.ie/itservices for
details of any contracts in place
www.ucd.ie/it
UCD Connect
Access on campus, at
home or abroad:
To access UCD Connect
Email (4GB of storage)
Go to www.ucd.ie
Connect files (2GB of web storage)
Personal files on the network
Library services
Google Calendar
IT services
Announcements
Administrative Services
And enter your computer
account details
www.ucd.ie/it
Printing In UCD
iPrint allows staff to print to
any UCD printer from work,
home or anywhere in the
world.
Further details on this service
can be found at:
www.ucd.ie/itservices
www.ucd.ie/it
Teaching & Learning Services
Key services you should know about:
Blackboard – the University’s eLearning system
Software Catalogue – a range of over 100 software applications
Lecture Capture technology – podcast your lectures
Further details on these services can be found at:
www.ucd.ie/itservices/teachinglearningit
www.ucd.ie/it
Apps
UCD MOBILE – the UCD App
Maps, places, tours, videos, news, directory, sports,
events, images and the Blackboard Mobile Learn app
Currently available for iPhone, iPad, Android
Check our UCD app video at: www.ucd.ie/mobile
Blackboard Mobile Learn – the Blackboard App
It takes the Virtual Learning Environment (VLE) mobile,
providing staff and students access to e-learning services on
a variety of popular mobile platforms, including Android,
BlackBerry and
Apple devices.
www.ucd.ie/it
Services For Researchers
Specialist Research IT services are available through our dedicated
Research IT support team.
The services provided include:
Research IT Data Centre for hosting IT equipment
Dedicated High Performance Computer clusters
Collaborative facilities
Research network and security services
Mass data storage
Training and consultancy
Further details on these services can be found at:
www.ucd.ie/itservices/researchit
www.ucd.ie/it
Management & Information Services
Systems are available to assist in the management and administration of
various activities of the university
Key services include:
Core - personal records and payslips
Banner - student records
InfoView - reporting tools
Further details on these services can be found at
www.ucd.ie/itservices/managementservices
www.ucd.ie/it
Training
UCD IT Services provide a wide
variety of courses on the following
topics:
eLearning/Blackboard
IT training for researchers
Microsoft Office
Media Services
Administrative Services
For more details please visit our
website or see the UCD Learning
and Development website
www.ucd.ie/it
IT Security
Change your passwords regularly
Protect your personal information
Back up your data regularly
Install AntiVirus software
Inform yourself on important
Security announcements and
information on our website
www.ucd.ie/it
Summary
www.ucd.ie/itservices
Helpdesk
4 ITCentres
www.ucd.ie/it
IT Induction Course
www.ucd.ie/it