YMCA of Boulder Valley Interview Questions Applicant Name: ______________________________Position: __________________Date: ___________________ I. Welcome, YMCA & Motivation 1. Tell us what you know about the YMCA movement/YMCA of Boulder Valley. 2. Why do you want to work for the YMCA? 3. What prompted you to apply for the ___________________position? Follow up questions: What do you hope to gain by becoming a ________________? Why are (reasons given to previous question) important to you? Continue to ask questions to determine true motivation. Be aware of your first impression of the candidate but avoid making any snap judgments. Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Unsure about interest Some interest Interested High interest Extremely interested II. Work History/Background 1. Tell us about your past work, volunteer or life experiences that relate to this position. Follow up questions: Ask more about related jobs and what they learned that could relate to this position. Find out about: Their job responsibilities - What they liked or disliked How could they have been a better employee? Did they receive any special recognition? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Unacceptable work history Minimal work experience Typical work history Clearly motivated to work hard & has rec’d recognition Hard, committed worker Receives recognition for doing extra III. Most Significant Accomplishment 1. Describe a time when you have felt a great sense of accomplishment or something that you are very proud of. Something that gives us a sense of who you are and what you are capable of doing. 2. Now that you have described for us a team/individual accomplishment, tell ss about an individual/team accomplishment. Follow up questions: What was the most satisfying part? What did you actually do? What was the most challenging? What would you have done differently? How did you change or grow as part of this experience? Why was this so significant to you? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Little evidence of accomplishment. Minimal accomplishment. Solid individual & team accomplishment. Above average individual & team results &commitment. Outstanding accomplishment. Good team skills. IV. Relationship Building 1. Building strong relationships with members, program participants and volunteers is an important part of every job at the YMCA. Can you describe a situation where you’ve built a relationship as part of a job or project? 2. Tell us about a time when you helped someone out or helped them improve. Follow up questions: Why did you help that person? Find out: Who they helped The nature of the relationship Look for patterns of developing meaningful relationships. Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 No evidence of helping others. Not a people person. Connects with others, but not naturally. Makes connections well but takes time to do it. Makes connections quickly. Very sensitive to needs of others. Goes out of way to connect. V. Problem Solving & Customer Service 1. Tell us about a time you were faced with a problem. Describe the situation and how you handled it. What was the outcome? 2. Describe a creative solution you developed to correct a problem. Follow up questions: How did you determine what to do first? If at first you did not succeed what would you have tried next? Is the candidate: Consistent Flexible Rigid Unsure Interested in learning Multitasking Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Poor understanding of issues. Some understanding of problem . Understands problem, finds a solution. Many good ideas for handling situation. Understands priorities. Always one step ahead of problem. Creative ideas and teaches others. VI. Managing Stress, Frustration & Anger 1. How do you manage stress? 2. Tell us about the last time you were overwhelmed, frustrated or angry. How did you overcome those feelings? Follow up questions: What were the circumstances? What caused you to lose your temper? How did you express your frustration? How did you feel about your reaction? What would you have done differently? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Does not handle stress well. Reacts to stress with urging. Average reaction to stress. Handles stress well. Understands issues and deals with them. Has a preventive approach to stressful situations. VII. Strengths & Weaknesses 1. What do you consider your greatest weakness? 2. What is your current supervisor’s name? i. When we ask them, what will they tell us is your greatest strength? ii. What is the best way for us to contact him/her? (get phone # or email) Follow up questions: What have you done/what are you doing now to improve yourself? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 No sense of weakness. Minimal true thought into answers. Know their own weaknesses. Strong understanding of weaknesses and how to improve them. Embraces weaknesses and understands how to work with them. VIII. Success & Future 1. What motivates you? Tell us the last time you felt motivated, describe to us the situation and mitigating factors. 2. What does the term “success” mean to you? Follow up questions: Where do you see yourself in 5 years? What do you expect from your supervisor to help you be successful? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Little evidence of accomplishment. Minimal accomplishments answers. Solid individual and team accomplishment. Above average individual and team results & commitment. Outstanding accomplishments, Good team skills & individual contributions. IX. Diversity 1. What does diversity mean to you? 2. What experience do you have working with diverse populations? 3. Tell us about a time when you work with a diverse population. Follow up questions: How did that look? What was your role? What were the outcomes? Examples of diversity: Race Ethnicity Age Gender Socio-Economic Physical abilities Religious beliefs Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Little evidence of involvement. Minimal evidence of involvement. Some evidence of involvement. Above average evidence of involvement. High level of involvement. X. Recruiting at the End of the Interview 1. Thank you for taking this time to interview with us. While we are interviewing other candidates, we would like to know what you think about this opportunity. 2. What questions do you have about the job or the YMCA? Follow up questions: How interested are you 1-10? What do you like/dislike about the position? What is your availability? What do you need for compensation? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Excellent – 5 Not interested in job. Adequate level of interest but cautious. Sincerely interested in job. wants to move to next step. Wants job and is ready to move forward rapidly.. Sees job as great fit. Highly motivated & ready to move quickly. After the interview is finished, rank the candidate’s personality and interpersonal skills. Did the candidate get better or worse as the interview went on? Become more/less nervous? Open up and talk more? Did you observe the candidate’s true personality? Is the true personality consistent with job needs? Weak – 1 Fair – 2 Good – 3 Very Good – 4 Not a good fit for this position. Neutral – personality OK or a little nervous but not bad. Seems like a good fit. Not too nervous. Personality was good fit. WOW. Personality great. Comfortable and easy to talk to. Easy to talk to and very Recommend for position. open. Highly recommend. Excellent – 5 s Interviewer’s name:_____________________________________________________________ Notes: