G CLOUD V SERVICES DEFINITION
Cross Match Technologies Inc.
MOBS:
Mission Oriented Biometric Software
Version 1.0
Dated: 9 April 2014
The Worldwide Standard in Biometric Identity
Solutions
http://CrossMatch.com
Disclaimer
This document constitutes an indication of a solution only, and is not a proposal. Any
proposal is subject to signed contract.
Every effort has been made to ensure the accuracy of the information contained within
this document. This document may be subject to further revision and, therefore, at this
stage does not form a contract or an offer to contract. The information contained within
this response is confidential, and should be used solely to establish the suitability of
Cross Match Technologies, Inc. as a potential supplier.
The inclusion of Cross Match and MOBS on any other company’s catalogue in any
framework contract awarded by the UK Government in relationship to the G Cloud
procurement shall under no circumstances obligate Cross Match or its partners to
supply licenses to any UK public sector agency. Each sale of MOBS to any UK
public sector agency must be approved by Cross Match on a sale-by-sale basis.
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Table of Contents
Contents
Disclaimer .................................................................................................................................................................... 2
Table of Contents ........................................................................................................................................................ 3
1.
G-Cloud Service Overview ............................................................................................................................... 4
1.1 The Need ............................................................................................................................................................ 4
1.2 Proposed Solution; MOBS ............................................................................................................................... 4
1.3 Proven Deployments with US, UK and other Federal Agencies .................................................................... 5
1.4 How MOBS Works ........................................................................................................................................... 5
1.5 Benefits of MOBS.............................................................................................................................................. 6
1.6 Professional Services ......................................................................................................................................... 6
2.
G-Cloud Service Impact Level ......................................................................................................................... 7
3.
Back-up / Restore Recovery Level ................................................................................................................... 8
4.
On-Boarding / Off Boarding Process............................................................................................................... 9
5.
Pricing .............................................................................................................................................................. 10
5.1 Sizing the Offering .......................................................................................................................................... 10
5.2 SaaS in a Cloud-Environment ....................................................................................................................... 10
5.3 MOBS Pricing ................................................................................................................................................. 11
5.4 Cost / Benefit Considerations ......................................................................................................................... 11
5.5 Professional Services ....................................................................................................................................... 12
5.6 Annual Support and Maintenance................................................................................................................. 12
6.
Service Management Details .......................................................................................................................... 13
6.1 Support and Maintenance .............................................................................................................................. 13
7.
Service Constraints ......................................................................................................................................... 14
8.
Service Levels .................................................................................................................................................. 15
9.
Financial Recompense Levels......................................................................................................................... 16
10.
Training ........................................................................................................................................................... 17
11.
Ordering and Invoice Process ........................................................................................................................ 18
11.1 Software Licenses............................................................................................................................................ 18
11.2 Professional Services ....................................................................................................................................... 18
12.
Termination Terms.......................................................................................................................................... 19
13.
Data Restoration / Service Migration ............................................................................................................ 20
14.
Consumer Responsibilities ............................................................................................................................. 21
15.
Technical Requirements ................................................................................................................................. 22
15.1 Base Package HW/ 3rd Party SW Requirements ......................................................................................... 22
15.1.1
Mobile and desktop/laptop workstations requirements ...................................................................... 22
15.1.2 Constraints ................................................................................................................................................... 22
15.2 Scaling Unit HW/ 3rd Party SW Requirements ........................................................................................... 22
Appendix: About Us .................................................................................................................................................. 23
17.0 About Cross Match......................................................................................................................................... 23
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1. G-Cloud Service Overview
An overview of the G-Cloud Service (functional, nonfunctional);
1.1 The Need
Concerns overall global security are increasing daily. Key to law enforcement, military and
other agencies is to accurately identify individuals of interest in an efficient manner in order to
take the appropriate actions. Biometrics has repeatedly proven itself as a reliable and accurate
tool in identifying individuals and as a consequence has played a key role in reducing global
threats. For the use of biometrics to be practical, systems must be simple to use thereby not
requiring high levels of expertise, be efficient to be able to process quantities of individuals
quickly and must provide accurate results.
1.2 Proposed Solution; MOBS
Cross Match offers advanced biometric identity verification systems delivering intelligent, multimodal
biometric capability to automatically capture fingerprint data, facial and iris images. Mobile Operations
Biometric Software (MOBS) allows users to streamline applicant enrollment and criminal booking
procedures in high-risk environments, such as designated hot zones or areas of civil unrest. The
innovative software solution empowers users to predefine and configure situational data and utilize
pre-set criteria to enroll subjects. This frees system operators to focus on other issues, such as adhering
to safety protocols, while maintaining the ability to obtain forensic-quality fingerprints, facial images
or iris scans.
MOBS has the ability to collect a wide variety of demographic and biometric data including fingerprints,
iris, face, video, signatures (with the appropriate peripherals). It provides standards based biometric
transaction records adhering to the EBTS global standard. MOBS can receive and display responses
from the destination agency and optionally can automatically add to and search against an onboard
Watch List. Multiple languages are supported including English, French, German, Spanish, Portuguese,
Greek, Arabic, Dari, Pashto and Urdu, MOBS has been used globally.
MOBS is available for Microsoft Windows 7 based personal computers, laptops, integrated mobile
“jump kits” and integrated handheld biometric terminals such as the SEEK Avenger.
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1.3 Proven Deployments with US, UK and other Federal Agencies
MOBS is being utilized by Defense, Intelligence and Law Enforcement
organizations around the world and has proven its benefit to these
customers over the past six plus years. MOBS rapid deployment, ease of
use, efficient operation and biometric quality has been successfully
deployed and is being used in the harshest environments
Customers include:
UK MOD
US MOD
NATO Countries
Law enforcement in Scotland Yard, Interpol, Senegal, Morocco
1.4 How MOBS Works
MOBS has a simplified graphical user interface with an onscreen button methodology allowing rapid capture of
biometrics and biographic data. Captured data is validated against agency required rules and encapsulated into a
biometric transaction file as per the EBTS standard. Encapsulated data is then submitted to one or more receiving
agencies using a multitude of transport mechanisms as specified by the receiving agencies. Electronic results from
these agencies are managed by MOBS and allow operators the ability to review results from within the user
interface. Furthermore, MOBS has the ability to perform local searches against stored “person of interest list” called
watchlists. The watchlist capability comes bundled with MOBS when used in a Cross Match handheld such as
SEEK Avenger and is optional for mobile and permanent workstations. This feature allows operators to view real
time information of finger and /or iris match of persons of interest when using MOBS enabled workstations.
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1.5 Benefits of MOBS
-
Standards based – Strict adherence to EBTS specifications as defined by the receiving agency
-
Auto Capture of biometrics – intelligent automatic capture of fingerprints, iris’s and faces
-
Multimodal – supports extended modalities
-
Mission preparation – facilitates deployments and makes usage more efficient
-
Data validation – reduces risk of inconsistent or incorrect data
-
Configurable match operation – facilitates biometric identification without requiring biometrics
1.6 Professional Services
Professional services available to enable MOBS provisioning include:
Biometric Expert Consulting Services
Program Management
Implementation Services
Training
Support
Testing and Commissioning
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2. G-Cloud Service Impact Level
Information assurance – Impact Level (IL) at which the G-Cloud Service is
accredited to hold and process information;
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a nonexclusive license to install and use the MOBS software described herein on an o u t r i g h t
p u r c h a s e basis. The purchaser is responsible for maintaining the environment for the
installation of the software on their own systems.
Therefore the purchaser shall be processing and holding of their information.
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Confidential
3. Back-up / Restore Recovery Level
Details of the level of backup/restore and disaster recovery that will be provided;
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a nonexclusive license to install and use the MOBS software described herein on an o u t r i g h t
p u r c h a s e basis. The purchaser is responsible for maintaining the environment for the
installation of the software in their own facilities.
Cross Match does not host any customer data, and the purchaser is responsible for all of
their own data hosted on their own premises.
MOBS is an application which operates on a standard Microsoft Windows environment and
as such is compatible with industry standard back-up and restore tools as offered by third
parties. Cross Match does sell some of these tools and is prepared to facilitate a purchase
of these tools if so desired by customer.
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Confidential
4. On-Boarding / Off Boarding Process
On-boarding and Off-boarding processes/scope etc.
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a nonexclusive license to install and use the MOBS software described herein on an o u t r i g h t
p u r c h a s e basis. The purchaser is responsible for maintaining the environment for the
installation of the software.
The purchaser is responsible for enabling and managing users who will be using the
solution.
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Confidential
5. Pricing
Pricing (including unit prices, volume discounts (if any), data extraction etc.)
5.1
Sizing the Offering
Cross Match’s offering consists of the sale of one non-exclusive license to install and use
MOBS software described herein on an o u t r i g h t p u r c h a s e basis. The purchaser is
responsible for maintaining the environment for the installation of the software.
Cross Match has developed a standard pricing model that can be applied to estimate
the cost of a MOBS system deployment based upon overall system level requirements. The
pricing model is made up of a base package,
the
necessary
configurations and optional capabilities. Furthermore, any
special requirements and/or modifications can be addressed
using
the
standard
rates
included
as
part
of
this
submission.
5.1.1Base Package
The base package includes the software required to deploy the minimum recommended
configuration of MOBS. It includes the following components: MOBS application software,
MOBS software configuration and MOBS submission software configuration, M O B S
year 1 support and maintenance,
The base package will addr ess the need for one biom etric work station
5.1.2Additional Scaling Unit
Additional MOBS licenses can be obtained for additional workstations. Additionally, capabilities
including Watchlist Management, ID card printing, disk encryption, backup and restore utilities etc. and
additional year’s maintenance are available from Cross Match.
5.2
SaaS in a Cloud-Environment
MOBS is a client application and as such is not intended to be available in a SaaS
environment.
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Confidential
5.3
MOBS Pricing
Pricing consists of a purchase of the MOBS Software application to be used on a Microsoft Windows based
computer or a Cross Match Technologies handheld SEEK Avenger unit. P ricing includes:
One license of MOBS application
One standard configuration
One standard submission configuration
Year 1 support and maintenance.
Pricing excludes:
Installation, configuration and implementation services.
Training.
Required hardware and third-party software licenses. (Section 15)
Pricing can be variable and highly dependent upon client requirements. Without a client
requirement specification, it is difficult to provide exact quotations. Pricing provided below
is an indication of pricing in the absence of any clear client requirement.
An exact quote can be provided after an initial consultation with the purchaser.
5.3.1
Base Package Pricing
MOBS Software Application
MOBS Submission Software
Year 1 annual maintenance
Total
5.3.2
$1,800.00
$ 500.00
$ 460.00
$ 2,760.00
Additional Options
Several options are available with MOBS including finger and iris matching capability, support for
multiple peripherals and additional biometric modalities. Please contact Cross Match for additional
information including pricing.
5.4
Cost / Benefit Considerations
The cost / benefit of this monthly expenditure cannot easily be quantified.
MOBS is intended to quickly and accurately capture the information necessary for a biometric transaction
record to be matched against 1) one or more government or other biometric databases (such as
Interpol, IDENT etc.) and/or 2) an optional on board Watchlist. MOBS ability to capture very high
quality biometrics and validate data to ensure it conforms to the receiving requirements ensures
biometric transaction files will be accepted by receiving agencies and will yield the least of amount
of submission rejections and the most accurate search results thereby eliminating the need of having
to recapture data or the risk associated with not correctly identifying a suspect.
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Confidential
5.5
Professional Services
Professional Services are available and can be supplied on:
Fixed price priced against defined scope of works.
A time and materials basis
Installation
Implementation
Training
Pricing is described in supporting document rate cards
5.6
Annual Support and Maintenance
Year 1 Support and Maintenance including help desk is included in the purchase price. Additional year’s
maintenance is also available for additional charges
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Confidential
6. Service Management Details
Service management details;
6.1
Support and Maintenance
The purchase of MOBS includes year 1 support and maintenance.
Support and maintenance includes:
Free software upgrades (including patches and updates).
Fault / bug reporting and resolution. (via email)
Logging of enhancement requests. (via email)
st
Access to 1 line Help Desk
o
Telephone: 24/7 access
o
email
Support and maintenance excludes:
Installation, integration and configuration services.
Training.
Product use instructions.
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7. Service Constraints
Service constraints (e.g. maintenance windows, level of customization
permitted, schedule for deprecation of functionality/features etc.);
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a
non-exclusive license to install and use the MOBS software described herein on an
o u t r i g h t p u r c h a s e basis. The purchaser is responsible for maintaining the
environment for the installation of the software.
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8. Service Levels
Service Levels
definitions etc.);
(e.g.
performance,
availability,
support hours,
severity
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a
non-exclusive license to install and use the MOBS software described herein on an
o u t r i g h t p u r c h a s e basis. The purchaser is responsible for maintaining the
environment for the installation of the software.
.
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9. Financial Recompense Levels
Financial recompense model for not meeting service levels;
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a
non-exclusive license to install and use the MOBS software described herein on an
o u t r i g h t p u r c h a s e basis. The purchaser is responsible for maintaining the
environment for the installation of the software.
As the purchaser shall not be using any hosted environment of the seller, the seller
shall not be responsible for any meeting any service levels.
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10.
Training
Training
Full training can be supplied on the use of the system.
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11.
Ordering and Invoice Process
Ordering and invoicing process;
11.1
Software Licenses
Software licenses supplied by Cross Match shall be invoiced a t t i m e o f
purchase.
11.2
Professional Services
Professional services will be invoiced as agreed at time of purchase.
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12.
Termination Terms
Termination terms:
This is an outright purchase and as such does not have a termination option.
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13.
Data Restoration / Service Migration
Data restoration / service migration;
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a
non-exclusive license to install and use the MOBS software described herein on an
o u t r i g h t p u r c h a s e basis. The purchaser is responsible for maintaining the
environment for the installation of the software.
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14.
Consumer Responsibilities
Consumer responsibilities;
This is not applicable to this service offering as we are not offering a Cloud-based
Software as a Service (SaaS) model. This service offering consists of the sale of a
non-exclusive license to install and use the MOBS software described herein on an
o u t r i g h t p u r c h a s e basis. The purchaser is responsible for maintaining the
environment for the installation of the software in.
As the purchaser shall not be using any hosted environment from the seller, the
purchaser shall have no specific responsibilities other than adhering to the software
end-user license agreement.
The purchaser must make available the hardware (or equivalent specification)
and third party software licenses detailed in Section 15 of this document.
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15.
Technical Requirements
Technical requirements (service dependencies and detailed technical
interfaces, e.g. client side requirements, bandwidth/latency requirements etc.);
The purchaser must have available the following environments on their own facilities
in order to run the software.
15.1
Base Package HW/ 3rd Party SW Requirements
15.1.1 Mobile and desktop/laptop workstations requirements

Microsoft Windows based PC – Non Virtual

Microsoft Windows 7 Professional/Ultimate/Enterprise – 32 bit or 64bit (out of the
box, not manufacturer OEM image)

Microsoft Service Pack 1




Intel Core i5 or I7 Processor (or equivalent)
2 GB of RAM (4 GB recommended especially with Palm Scanners)
120GB or larger hard disk drive
Guardian, Patrol, Patrol ID, LS 500P, LS 1000PX
Handheld workstation requirements

SEEK Avenger
15.1.2 Constraints


15.2
Workstations used must be dedicated to the MOBS software application.
Installation and/or use of any other SW on the same computer could cause internal
conflicts rendering MOBS unreliable or unusable.
Customer modified versions of Windows 7 OS may impact the operation of the
MOBS application and is not recommended.
Scaling Unit HW/ 3rd Party SW Requirements
Same as above.
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Appendix: About Us
17.0 About Cross Match
Cross Match Technologies, Inc., founded in 1996 and headquartered in Palm Beach Gardens,
Florida, is a leading innovator and provider of biometric identity management solutions to
governments, law enforcement agencies, and businesses around the world. Solutions are based
on the capture and processing of the unique physical characteristics of individuals to establish,
verify, and manage their identities for a wide range of standard and custom applications
designed to meet customer requirements.
Acquired in July of 2012 by Francisco Partners, a leading global private equity firm
headquartered in San Francisco and focused exclusively on technology and technology- enabled
companies, Cross Match is uniquely positioned to continue developing exceptional biometric
solutions delivering unsurpassed customer value. We draw on a long history of understanding
our customers’ unique biometric requirements, a culture of innovation, and industry standards
leadership to develop best-in-class applications, technologies, and end-to-end biometric
solutions.
Cross Match products and solutions are deployed with more than 10,000 customers in over 80
countries worldwide. We enable criminal bookings; background checks for job applicants,
security clearances and visa applications; verify identities at national borders and other
checkpoints; register citizens for driver’s license, national identification, and voter programs;
prevent identity fraud in large-scale government and civilian programs; and manage individual
identities for a more private, secure, and convenient world.
Offerings include complete biometric identity management solutions incorporating software
applications, fully certified livescan and multimodal mobile hardware, and related services
addressing multiple biometric and credentialing modalities. Applications include WEBS™ cloudbased identity management software, Mission Oriented Biometric Software (MOBS) for
handheld and fix station identity management, Livescan Management Software (LSMS) for law
enforcement and applicant processing; and AFIS and ABIS backend systems to name a few.
Technology solutions include fingerprint, palm, full-hand, and iris scanners; facial capture
systems; and multi-credential readers. A range of professional services, from system design
consultancy and implementation support, to custom software development and bulk card
conversion services, are also offered.
Cross Match’s innovative solutions can be found in some of the most demanding environments,
whether continuously operating since 2006 as part of the Department of Homeland Security’s
US VISIT program to ensure border security and immigration control, or supporting the
enrollment of fingerprints and irises of hundreds of millions of Indian citizens as part of the
Indian Government’s UIDAI program. Our award winning technology and software is designed
to meet customer requirements and deliver the highest quality, most reliable, certified biometric
solutions available.
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