The Art of
Outcomes
• Gain an understanding of role of coaching in
building capacity in staff to implement the
College and Career-Ready Standards
• Evaluate your active listening and paraphrasing
skills
• Observe and evaluate the process of coaching
Why the Brain Needs Coaching
“When coaches explain the brain to their clients,
clients become more accepting of coaching,
more aware of their own mental processes,
and more self-aware.”
-David Rock
Discoveries from Neuroscience
• Neurons that fire together, wire together.
• The brain is hard-wired.
– Brain looks for patterns and creates maps.
– Brain reacts through fight, flight, freeze.
– Emotion drives attention; attention drives
learning.
Coaching
Mentoring
• Coaches hold the belief that the person being
coached is competent and capable of
generating their own solutions to their goals.
• Mentors guide from his/her own experience. The
purpose of mentoring is for mentors to share their
expertise with novices, to help novices feel
comfortable and secure.
Supervision, Mentoring & Coaching Continuum
Supervisor Zone
Give Advice:
Give the
Answer
Coaching Zone
Co-Creating the Relationship
Mentoring Zone
Give Advice by
asking "loaded
questions"
Teaching
Offering
Options
Creating
Awareness
Designing
Actions
Planning and
Goal Setting
Monitoring
Progress
Celebrating
Success
EFFECTIVE COMMUNICATION
Brainstorm: What are some situations in which you might assume
the role of a “coach”?
As Educational Leaders,
we wear many hats!
• Supervisor
• Mentor
• Coach
Assess your listening
• Complete the Assessment
of Listening Qualities
• Score the assessment
• Share with your partner
Survey:
• Rate your listening skills:
– Rock Star: I am the absolute best listener.
– Expert: I am a great listener.
– Average Joe: I have moments of greatness, but I
could use some practice.
– Work in Progress: I think I need a little guidance.
Dwight demonstrates why active
listening is difficult
https://www.youtube.com/watch?v=Qg8PIK74KO4
Do you fall into
Unproductive Patterns of Listening?
• Read the handout on Unproductive Patterns of
Listening
– Note situations in which you have used these
types of listening patterns
– Discuss the noted items with your group
– Each group report out examples
How can you change these patterns?
Why is there a “Listening Gap”?
https://www.youtube.com/watch?v=CPDQgaDiDJE
Russ Peterson explains why active listening is difficult.
The average person speaks at about 135-175 words a
minute, but can listen to 400-500 words a minute.
Pay attention to
Handle
Distractions
verbal/nonverbal
cues
Set Aside
Unproductive
Patterns of
Listening
Listening
Paraphrase
Skillfully
Value
Silence
Listen without the
obligation to act
Paraphrasing
• Three types of paraphrasing
– Acknowledging and clarifying
• “You’re thinking that…”
• “So, you’re wondering if…”
• You’re frustrated because…”
– Summarizing and organizing
• “Sounds like you’re ready to move on…”
• “I am hearing that you are dissatisfied with your classroom
management.”
• “ I hear 3 things: first, you’re going to…”
– Shifting conceptual focus (most difficult)
• Shift Up: “So, a major goal for you this year might be?”
• Shift Down: “List 5 strategies that you might employ to reach your
goal”
Practice your listening skills!
Coach as Communicator
Active listening
Thought-provoking questioning
Direct communication
Supervision, Mentoring & Coaching Continuum
Supervisor Zone
Give Advice:
Give the
Answer
Coaching Zone
Co-Creating the Relationship
Mentoring Zone
Give Advice by
asking "loaded
questions"
Teaching
Offering
Options
Creating
Awareness
Designing
Actions
Planning and
Goal Setting
Monitoring
Progress
Celebrating
Success
EFFECTIVE COMMUNICATION
Brainstorm: What are some situations in which you might assume
the role of a “coach”?
Final Thought….
• http://www.youtube.com/watch?v=4EDhdAHrOg
What are your Take-Aways?
• Turn to a partner and…
– Tell him/her a discovery, new learning or a
surprise
– Share one thing that you are going to commit to
using
– Be prepared to share out with the group