IT Briefing
September 2006
IT Briefing Agenda 9/21/06
• SWE Updates
• Karen Jenkins
• Manage IT Upgrade
• Karen Jenkins
• Blackboard Overview
• Sandra Butler
• Web Approach
• Karen Jenkins
• NetCom Q&A
• Paul Petersen
October 19 Briefing 10:15 – 1:30 – MS to attend:
• 1 hour for Product Roadmap
• 1 hour for Vista and Office 2007
MS to provide lunch. Please RSVP to:
sebreana.williams@emory.edu
1
Software Express
• Microsoft access
– Student employees no longer given
access
• Sponsored accounts & retirees
– No longer given access
• Examining all applications against
our contracts and will make
adjustments accordingly
• Any issues?
2
Manage IT
Karen Jenkins
Andrew Kincaid
Al Shelton
Remedy Modules
Service
Desk
Change
Management
Action
Request
System
Service
Level
Management
Asset
Management
4
Architecture
Windows
client
access
`
Application
Server
eGenera
4 x Intel Xeon P4
3 GHz
12 GB RAM
DataBase
Server
Sun 480
4 x 900 MHz
16 GB RAM
Web
access
eGenera
2 x Intel Xeon P4 3 GHz
6 GB RAM
Web/Mid-Tier
Server
5
Remedy Upgrade – Heads up!
•
•
•
•
•
•
•
•
•
Major new release v7.0
More ITIL compliance
Multi-tenancy
Additional categorization – from 3 levels to 6/7
(product & operational)
Cleaner look – left navigation & top navigation
Solutions/knowledgebase – added user flag
Definitive Software Library (DSL)
CMDB – with new tools to assist the build,
graphical view
REMOVED the “teaser” apps
6
Service Desk (Help Form)
• New name for Help Desk module
• Largest graphical change is top ITIL process bar
• 2 types of Requests (ITIL compliance)
– Incident
– Problem
• Task management added (use with incidents,
problems, or change requests)
• New canned reports
• Enhanced problem management, new form
• Work log renamed to Work Info (table based)
• Other fields renamed (such as severity to
impact)
• Decision tree and scripts
7
8
9
Change Management
• Module now required to create any type
of change request
• More/tighter integration with
Configuration Management, DSL, &
CMDB
– Closed loop change
• Change calendar w/ business events
• Set varying approval levels – even autoapprove – so process is not bogged
down
• Save high risk changes for CAB
10
11
Other Applications
• Service Level Management
– Ability to compute overall SLA compliance
with multiple weighted targets
– Performance targets via SNMP interface
(SMARTS)
• Asset Management
– Better integration with Configuration
Management (aka Marimba)
– DSL contains a product dictionary
– Software license management
12
Input & Schedule
• First TechTalk tomorrow 2:00-3:30 NDB 225
Kennesaw
– 10/13, 11/3, 11/24
• Will also updates at IT Briefing
• Target installation => October
• Go-live => TBD
• Initial scope = migrate current
functionality & data
13
Manage IT
Questions
14
Blackboard
@Emory
Sandra Butler
Manager, Interactive
Technologies Team
IT Briefing
09/21/06
Interactive Technologies Team
• Adam Lipkin
• Marcy Alexander
• Tricia Goddard
• Kathy Hayes
• David Lower
• Julia Leon
• Marianne Schneider
• Open Slot
16
Interactive Technologies
• LearnLink
• Blackboard
– classes.emory.edu
– classes@emory.edu
• Insight
• Wimba
17
What is Blackboard (Bb)?
• Academic Suite
– Learning System
– Community
System
– Content System
• Building Blocks
– Add-ins that
extend
capability and
functionality
18
Bb Tools
• Course and
Content Authoring
• Assessment Engine
• Assignment
Manager
• Online Gradebook
• Discussion Board
•
•
•
•
Email Class
Virtual Chat
Group Management
Course Reporting
and Statistics
• Performance
Dashboard/Review
Status (recent upgrade)
more available via Building Blocks and Course Cartridges
19
History: Bb at Emory
1999: review Bb CourseInfo versus WebCT
teaching & learning at anytime from anywhere
2000: University adopts Bb 5; upgrade to Course &
Portal Manager
depts, orgs, and clubs; customizable buttons; building blocks
announcement (Bb Inc.)
2002: upgrade to Bb 5.5 Enterprise
Bb app server & Oracle db server; move to 24/7 data
center; custom script for enrollment; Emory’s GenLib
developers release e-reserves interface for Bb; branding
2004: upgrade to Bb 6.1
LDAP enabled; PS feeds via Bb snapshot utility;
dual servers in PROD and DEV
20
History: Bb at Emory
2005: license Content System; SSL & load balanced;
upgrade to Bb 6.2
file mgmt; content sharing; ePortfolios; passes to entire
community and guests; Wimba Building Block trial
2006: Reorganize / AAIT / ATS / Interactive
Technologies
app system support transition; upgrade to Bb 6.3; RSPH migrates
to University Bb servers; add’l training and outreach (ex. JIT
sessions, custom training sites, etc.); increased non-academic
and training usage; Wimba Building Block added
2007: Enhance integration w/other IT resources
review overall structure: enhance processes; improve
infrastructure
21
Bb at Emory Stats
09/18/06 2:00pm
• 3,255 courses
– 1,772 active courses (08/06 – current)
• 163 organizations
– 104 active organizations (08/06 – current)
– includes intranets, student forums
and groups, faculty/staff groups
and committees
22
Bb at Emory Stats
09/18/06 2:00pm
Current
Dec-05
Aug-05
Aug-04
Aug-03
Aug-02
0
1000
2000
Courses
3000
4000
Orgs
23
Bb Course Site
24
Building Block:
Wimba Voice Tools
25
26
Bb & Insight
integration made easy
27
https://classes.emory.edu
28
Proposed
Web
Approach
September 2006
Agenda
• Current environment
• Initial plan
• Revised plan
• Architecture goals
• Draft architecture
• Estimated timeline
• Outstanding issues
30
Gecko & Maple
• Focused on the needs of the hard
core developer community
• Maple Issues:
– Difficult to support & maintain due to
multiple customizations (Apache, “ITD
WebDrive”)
– Security issues
– Old hardware
31
Initial Plan
• Update hardware
• Update software
? But what are the most common
needs of the community
? Does this hit the mark …
Stabilize, re-group, gather requirements
32
Stabilize
• Split SiteMinder / non-SiteMinder sites
– Solved the performance issues
identified in March ‘06
• Upgrade CF to 7.1 (Maple)
– Containment capabilities improve
stability
– Majority of code in CF – allowed for
early testing prior to new architecture
• Identify high risk security issues
– Plan in place to implement changes
33
Community Requirements
• Developers only need a couple of
additional features:
– MySQL, shell access on Dev, stability
• Resource and/or skill set constrained
users are the majority
– Analysis indicates there are many static
sites and others with basic/common
minor dynamic components (~77%)
• One size does not fit all …
34
Revised Plan
• Place focus on the majority and the
current gaps
• Build a tiered service offering
– target different customers/needs
• Build tool kit for common needs
• Provide more applications
• Improve documentation
35
Web Approach
Tiered service offerings dependant upon
user needs
• Standard Hosting
– Users with limited resources needing to quickly
and easily publish static websites
• Advanced Hosting
– Users with advanced developments skills
creating dynamic sites and/or web
applications
• Enterprise Hosting
– Users creating mission critical enterprise
websites and/or enterprise web applications
36
FUTURE STATE
Hosting Options
Service & Support
Standard Advanced Enterprise
Backup/Restore
Server maint.
Proactive
Monitoring
System admin.
High avail.
Web Workshops
Assigned POC
38
Hosting Options (cont.)
Features & Tools
Standard Advanced
Enterprise
Templates
Site builder
Script library
Site statistics
Google search
Error/log files
Virtual servers
39
Hosting Options (cont.)
Features & Tools (continued)
Standard Advanced
Enterprise
sFTP
File Manager
SSH (dev)
Cronjobs
Dev/QA Env.
Dev-to-prod
Disk space
500 MB
1 GB
2 GB
40
Hosting Options (cont.)
Site & Application Development
Standard Advanced Enterprise
HTML
PHP 4.3.2
Cold Fusion 7.1
Perl 5.8
Python 2.3
J2EE
SiteMinder
41
Hosting Options (cont.)
Database Development
Standard Advanced
Enterprise
Oracle
MySQL
Cold Fusion Connectors
Oracle
MySQL
Microsoft SQL
RAC JDBC
42
Hosting Options (cont.)
Applications
Standard Advanced
Enterprise
Blog
Calendar
Message Board
CMS
Portal
43
Architecture
--DRAFT--
Architecture Goals
• Low entry-barrier
• Consolidate where possible
• Improved isolation / management
• Seamless scalability
• Highly secure
• High stability, availability, and
performance
45
Academic Network
Web access
SSL Termination
Load Balancers
w/ HTTP proxy
DMZ Network
Reverse Proxy
Enterprise Web Servers
Standard & Advanced Web Servers
LDAP Proxy
Admin Core Network
Web
Application Servers
Oracle
Database
Servers
MySQL
Database
Servers
Network Attached Storage
DRAFT - Web Architecture
Version 1.0
9/20/2006
AAIT
46
Enterprise Hosting
Standard Hosting
Apache 2.0
WebSphere 5.0
CF 7.1
Perl 5.8
PHP 4.3
Oracle 10.2
Apache 2.0
HTML 4.0
Apache 2.0
WebSphere 5.0
CF 7.1
Perl 5.8
PHP 4.3
Oracle 10.2
Multiple dedicated containers
One shared instance
Utilize Resource Management to allocate resources (CPU, memory, processes, etc.) to each instance
Advanced Hosting
Apache 2.0
JRun 4.0
CF 7.1
Perl 5.8
PHP 4.3
Oracle 10.2
MySQL 4.0
Apache 2.0
Jboss
J2EE 1.4
Oracle 10.2
MySQL 4.0
Apache 2.0
JRun 4.0
CF 7.1
Perl 5.8
PHP 4.3
Oracle 10.2
MySQL 4.0
Apache 2.0
WebSphere 5.0
J2EE 1.4
Oracle 10.2
MySQL 4.0
Multiple dedicated containers
DRAFT - Software Configurations
Version 1.3
9/20/2006
AAIT
47
Project
Scope
Phase 1 and beyond
Project Scope
• Design & implement new robust web
infrastructure
• Create mandatory tools
– Administration/provisioning
– File management
– Necessary scripts for Standard
• Improve existing documentation
• Migrate current Maple sites
– AAIT to move sites and test
– AAIT to create required documentation
– Site owners to test & validate
49
Tools
Phase 1
• File Manager
• Administration /
Provisioning
• Form mailer
Phase 2+
• Site Builder
• Templates (with
DUR)
• Dev-to-Prod
• Point & Click
provisioning
• Event list
• Other tools
50
More Out of Scope (Phase 2+)
• Migrating Gecko to Enterprise
• Create policies (in conjunction with DUR)
• Applications
–
–
–
–
–
Blog
Calendar
Message board
CMS
Portal
• Policy central store
51
Other related projects
• Web Statistics (Governance request
submitted)
• Google Search (Governance
request submitted)
52
Phase 1 Timeline - DRAFT
Aug
Sept
Oct
Nov
Dec
Finalize architecture
Implement Hardware
Create tools
Migrate sites
Test & acceptance
Production ready
53
Phase 2 Schedule - DRAFT
Dec
Jan
Feb
Mar
Apr
Site Builder
Templates
Dev-to-Prod
Provisioning
Event List
Gecko Migration
54
Outstanding issues
• Finalize architecture
• Determine hardware
• Identify costs
• Present & discuss with community
• Complete & submit Level 1 CBC
55
Web Services
Questions
56
NetCom
Questions
57